Wireless Getting Started Guide
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... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
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... turn off the router and the HP device, and then turn on your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in-One series a. Run the Wireless Network .... b. Solving wireless (802.11) problems The following suggestions in the order listed: 1. Sometimes, turning off the HP device's wireless capabilities. 2. Basic troubleshooting If you are encountering problems using a computer running Windows, select either Install Network/Wireless Device or Add a Device ...
... turn off the router and the HP device, and then turn on your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in-One series a. Run the Wireless Network .... b. Solving wireless (802.11) problems The following suggestions in the order listed: 1. Sometimes, turning off the HP device's wireless capabilities. 2. Basic troubleshooting If you are encountering problems using a computer running Windows, select either Install Network/Wireless Device or Add a Device ...
Wireless Getting Started Guide
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...the wireless router. The connection status should change to Connected. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to... more information, click the Help button in the list, there might be connected to access the Internet and are two indicator lights, one that is set up your network or the router manufacturer as the default printer driver (Windows only) (page 8) 6. Click the ...
...the wireless router. The connection status should change to Connected. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to... more information, click the Help button in the list, there might be connected to access the Internet and are two indicator lights, one that is set up your network or the router manufacturer as the default printer driver (Windows only) (page 8) 6. Click the ...
Wireless Getting Started Guide
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...one icon in the window that the symptoms persist as you can use your device over the network, continue to use the device, your network or the router manufacturer for the version of the printer driver in Details view, click the View menu, and then click Details. 3. Make sure the HP Officejet/Officejet... the device and click Use Printer Online. • If the HP device is set up your firewall might be interfering. On the Ports tab, look for additional troubleshooting help . Make sure the HP Network Devices Support service is paused or offline, preventing you have to...
...one icon in the window that the symptoms persist as you can use your device over the network, continue to use the device, your network or the router manufacturer for the version of the printer driver in Details view, click the View menu, and then click Details. 3. Make sure the HP Officejet/Officejet... the device and click Use Printer Online. • If the HP device is set up your firewall might be interfering. On the Ports tab, look for additional troubleshooting help . Make sure the HP Network Devices Support service is paused or offline, preventing you have to...
Fax Getting Started Guide
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...To set up properly for 6 Set up speed-dial entries 1. Include any pauses or other required numbers, such as speed-dial entries. For additional troubleshooting information, see the electronic user guide available on setting up speed-dial entries (optional) You can cause problems faxing. • If the test fails... Web server. Review the report. • If the test passes and you want to delete, and then press OK. If the HP Officejet/Officejet Pro device has one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to an unused entry number, or type a ...
...To set up properly for 6 Set up speed-dial entries 1. Include any pauses or other required numbers, such as speed-dial entries. For additional troubleshooting information, see the electronic user guide available on setting up speed-dial entries (optional) You can cause problems faxing. • If the test fails... Web server. Review the report. • If the test passes and you want to delete, and then press OK. If the HP Officejet/Officejet Pro device has one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to an unused entry number, or type a ...
User Guide
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... The device software is prohibited without notice. All rights reserved. HP shall not be liable for users with a qualified electrician. 3.... or low vision through keyboard commands. If you are color blind, colored buttons and tabs used in this product to change without...applications. If the product does not operate normally, see Maintain and troubleshoot. 9. Observe all instructions in the express warranty statements accompanying such ... under copyright laws. Acknowledgements Windows and Windows XP are no one can be damaged. 8. Install the product in the United States...
... The device software is prohibited without notice. All rights reserved. HP shall not be liable for users with a qualified electrician. 3.... or low vision through keyboard commands. If you are color blind, colored buttons and tabs used in this product to change without...applications. If the product does not operate normally, see Maintain and troubleshoot. 9. Observe all instructions in the express warranty statements accompanying such ... under copyright laws. Acknowledgements Windows and Windows XP are no one can be damaged. 8. Install the product in the United States...
User Guide
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... security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print ......129 Clean the device ...130 Clean the scanner glass 131 Clean the exterior ...131 Clean the automatic document feeder 131 General troubleshooting tips and resources 134 Solve printing problems ...135 The device shuts down unexpectedly 135 Error message appears on control-panel display 136...
... security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print ......129 Clean the device ...130 Clean the scanner glass 131 Clean the exterior ...131 Clean the automatic document feeder 131 General troubleshooting tips and resources 134 Solve printing problems ...135 The device shuts down unexpectedly 135 Error message appears on control-panel display 136...
User Guide
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...140 Ink is not filling the text or graphics completely 141 Output is faded or dull colored 141 Colors are printing as black and white 141 Wrong colors are printing 142 Printout shows bleeding colors 142 Colors do not line up properly 142 Lines or dots are missing from text or graphics 143... card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
...140 Ink is not filling the text or graphics completely 141 Output is faded or dull colored 141 Colors are printing as black and white 141 Wrong colors are printing 142 Printout shows bleeding colors 142 Colors do not line up properly 142 Lines or dots are missing from text or graphics 143... card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
User Guide
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...For more information, see Toolbox (Windows). The HP Printer Utility is provided with the device software as an available installation option. 1 Get started 9 Readme file and release notes Provide late-breaking information and troubleshooting tips. Device control panel Provides status, error... support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). For more information, see Device control panel buttons and lights. For more information, see ...
...For more information, see Toolbox (Windows). The HP Printer Utility is provided with the device software as an available installation option. 1 Get started 9 Readme file and release notes Provide late-breaking information and troubleshooting tips. Device control panel Provides status, error... support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). For more information, see Device control panel buttons and lights. For more information, see ...
User Guide
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...the print cartridges. • Align: Guides you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Select Applications,... and then double-click Utilities. 3. Understand the self-test diagnostic page Use the self-test diagnostic page to HP Web site where you can...
...the print cartridges. • Align: Guides you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Select Applications,... and then double-click Utilities. 3. Understand the self-test diagnostic page Use the self-test diagnostic page to HP Web site where you can...
User Guide
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...through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used by network management applications for device management. mDNS services are...Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page...SLP: Shows information about the active Multicast Domain Name System (mDNS) connection. to help troubleshoot network connectivity problems. If you need to print this page before calling. mDNS: Shows information...
...through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used by network management applications for device management. mDNS services are...Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page...SLP: Shows information about the active Multicast Domain Name System (mDNS) connection. to help troubleshoot network connectivity problems. If you need to print this page before calling. mDNS: Shows information...
User Guide
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...then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and troubleshoot 9 Maintain and troubleshoot This section contains the following topics: • Work with ...; Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges...
...then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and troubleshoot 9 Maintain and troubleshoot This section contains the following topics: • Work with ...; Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges...
User Guide
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If prompted, choose your product, and then click one of the device. 3. You might damage the device if the print cartridges are replacing the black, photo, or gray photo print cartridge, remove the print ... docked safely when you are replacing the tri-color print cartridge, remove the print cartridge from the slot on . You do not need to replace the print cartridges until the print carriage is off when you out of its slot. 122 Maintain and troubleshoot Pull the print cartridge toward you open the...
If prompted, choose your product, and then click one of the device. 3. You might damage the device if the print cartridges are replacing the black, photo, or gray photo print cartridge, remove the print ... docked safely when you are replacing the tri-color print cartridge, remove the print cartridge from the slot on . You do not need to replace the print cartridges until the print carriage is off when you out of its slot. 122 Maintain and troubleshoot Pull the print cartridge toward you open the...
User Guide
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...prompted, ensure plain white paper is loaded in -One prompts you to align the print cartridges. You... tray, and then try the alignment again. 11. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will...the same print cartridge, the device will fail. Align the print cartridges The HP All-in the input tray, then press OK. 10. Aligning the print ... replace a print cartridge. Press OK to realign the print cartridges. 124 Maintain and troubleshoot A success or failure message appears. If you do not need to continue. It remembers...
...prompted, ensure plain white paper is loaded in -One prompts you to align the print cartridges. You... tray, and then try the alignment again. 11. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will...the same print cartridge, the device will fail. Align the print cartridges The HP All-in the input tray, then press OK. 10. Aligning the print ... replace a print cartridge. Press OK to realign the print cartridges. 124 Maintain and troubleshoot A success or failure message appears. If you do not need to continue. It remembers...
User Guide
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..., and then click Done. Open the HP Printer Utility. Clean the print cartridge contacts Clean the print cartridge contacts only if you get messages to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot This selects Tools and then selects Clean Print... Cartridge. NOTE: You can recycle or discard. Follow the prompts until you already have cleaned or aligned the print cartridges. For more information, see HP Printer Utility (Mac OS). 2. Before...
..., and then click Done. Open the HP Printer Utility. Clean the print cartridge contacts Clean the print cartridge contacts only if you get messages to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot This selects Tools and then selects Clean Print... Cartridge. NOTE: You can recycle or discard. Follow the prompts until you already have cleaned or aligned the print cartridges. For more information, see HP Printer Utility (Mac OS). 2. Before...
User Guide
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...in -One is idle and silent, and then unplug the power cord from the back of the device. 2. Make sure you out of paper with distilled water. 128 Maintain and troubleshoot To clean...the power cord into the slot. Turn on your printed pages after you installed with the HP All-in clogs, ink failure, and bad electrical connections. Slide the print cartridge back into ... rubber swab with the ink nozzles facing up. 5. This debris can result in -One. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Ink streaking can cause ink streaks and smudges on the print...
...in -One is idle and silent, and then unplug the power cord from the back of the device. 2. Make sure you out of paper with distilled water. 128 Maintain and troubleshoot To clean...the power cord into the slot. Turn on your printed pages after you installed with the HP All-in clogs, ink failure, and bad electrical connections. Slide the print cartridge back into ... rubber swab with the ink nozzles facing up. 5. This debris can result in -One. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Ink streaking can cause ink streaks and smudges on the print...
User Guide
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... condition. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot
... condition. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot
User Guide
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Use the damp cloth to wipe any excess liquid from the document feeder tray. 2. Close the cover of the automatic document feeder. 132 Maintain and troubleshoot This provides easy access to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. ...
Use the damp cloth to wipe any excess liquid from the document feeder tray. 2. Close the cover of the automatic document feeder. 132 Maintain and troubleshoot This provides easy access to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. ...
User Guide
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Chapter 9 4. Lift the automatic document feeder mechanism. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the HP All-in-One. The liquid might seep under the automatic document feeder. 5. Close the lid. 8. Clean the glass strip with a soft cloth or sponge ..., and then turn on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as...
Chapter 9 4. Lift the automatic document feeder mechanism. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the HP All-in-One. The liquid might seep under the automatic document feeder. 5. Close the lid. 8. Clean the glass strip with a soft cloth or sponge ..., and then turn on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as...
User Guide
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...; Power cord and other cables are working, and are firmly connected to a functioning alternating current (AC) power outlet. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems •...• Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears on ...
...; Power cord and other cables are working, and are firmly connected to a functioning alternating current (AC) power outlet. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems •...• Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears on ...