Resolving Start Up and No Boot Problems Checklist
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... LEDs to the notebook. Connect a different AC power adapter and remove battery. Symptom: LEDs blink or computer beeps but computer fails to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Perform a Hard Reset 1. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for the sound of blinking LEDs or beeping tones to original condition. HP Notebook PCs - Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover...
... LEDs to the notebook. Connect a different AC power adapter and remove battery. Symptom: LEDs blink or computer beeps but computer fails to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Perform a Hard Reset 1. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for the sound of blinking LEDs or beeping tones to original condition. HP Notebook PCs - Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover...
Resolving Start Up and No Boot Problems Checklist
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... After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start in BIOS mode and run memory and hard drive tests. Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run in Safe mode to install an update or patch. Do the tasks listed under, "LEDs glow, fan...
... After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start in BIOS mode and run memory and hard drive tests. Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run in Safe mode to install an update or patch. Do the tasks listed under, "LEDs glow, fan...
Notebook Essentials - Windows 7
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... in the Sleep state or in the loss of these and other power settings, click Start, click Control Panel, click System and Security, and then click Power Options. ■ The computer may not be overheating because a vent is blocked. 14 Notebook Essentials If you cannot restart the computer using the antivirus resources on but not responding to software or keyboard commands, try...
... in the Sleep state or in the loss of these and other power settings, click Start, click Control Panel, click System and Security, and then click Power Options. ■ The computer may not be overheating because a vent is blocked. 14 Notebook Essentials If you cannot restart the computer using the antivirus resources on but not responding to software or keyboard commands, try...
Notebook Essentials - Windows 7
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... is properly connected to room temperature. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected, follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be...
... is properly connected to room temperature. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected, follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... monaural microphone. Maintenance and Service Guide 2-5 Connects an optional USB device. Connects a network cable. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in use. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive...
... monaural microphone. Maintenance and Service Guide 2-5 Connects an optional USB device. Connects a network cable. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in use. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 76
... the bezel disengages from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the display enclosure. 8. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Remove the display bezel 3. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure as the webcam module cable allows. 10. Removal and replacement procedures 7.
... the bezel disengages from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the display enclosure. 8. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Remove the display bezel 3. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure as the webcam module cable allows. 10. Removal and replacement procedures 7.
Notebook PC User Guide - Windows 7
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... Card (XD) On: The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. NOTE: The computer fan starts up automatically to cool internal components. only) (2) Vent Enables airflow to cool internal components and prevent overheating. Connects an optional USB device. Connects a network cable. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound...
... Card (XD) On: The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. NOTE: The computer fan starts up automatically to cool internal components. only) (2) Vent Enables airflow to cool internal components and prevent overheating. Connects an optional USB device. Connects a network cable. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound...
Notebook PC User Guide - Windows 7
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...all adapters. 4. Use the procedures in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Select Start > Control Panel > System and Security. 2. The listing for tasks such as installing software, running utilities, or changing Windows settings. For more information. 1. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or...
...all adapters. 4. Use the procedures in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Select Start > Control Panel > System and Security. 2. The listing for tasks such as installing software, running utilities, or changing Windows settings. For more information. 1. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or...
Notebook PC User Guide - Windows 7
Page 86
... installed hardware and installs default drivers for hardware changes. or - Click the Windows 7 operating system. 5. Windows scans your device. If you are once again listed. 7. Click Install now to your computer after the installation is displayed, click an updated driver to download the driver and install it later. To do so, restart your computer. NOTE: If you want a specific SoftPaq, enter the SoftPaq number in the search box, and then press enter. - In the Device Manager window...
... installed hardware and installs default drivers for hardware changes. or - Click the Windows 7 operating system. 5. Windows scans your device. If you are once again listed. 7. Click Install now to your computer after the installation is displayed, click an updated driver to download the driver and install it later. To do so, restart your computer. NOTE: If you want a specific SoftPaq, enter the SoftPaq number in the search box, and then press enter. - In the Device Manager window...
Notebook PC User Guide - Windows 7
Page 111
...hard drive. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter...
...hard drive. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter...
Notebook PC User Guide - Windows 7
Page 112
... system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Refer to improve the security of the software provided with the hardware devices, and provides for tasks such as installing software, running utilities, or changing Windows settings. Prepare for more information. 2. Install the updates. 102 Appendix B Software updates B Software updates Updated versions of your computer. NOTE: Windows includes the User Account Control feature to Help and Support for a system BIOS update by...
... system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Refer to improve the security of the software provided with the hardware devices, and provides for tasks such as installing software, running utilities, or changing Windows settings. Prepare for more information. 2. Install the updates. 102 Appendix B Software updates B Software updates Updated versions of your computer. NOTE: Windows includes the User Account Control feature to Help and Support for a system BIOS update by...
Notebook PC User Guide - Windows 7
Page 115
... location on your operating system. 5. or - After the file is downloaded, navigate to the folder where the file was stored, and double-click the file to your computer after the installation is displayed, click an updated driver to http://www.hp.com/support, and then select your web browser, go to open a window containing additional information. 6. Click the option for software and driver downloads, enter your specific...
... location on your operating system. 5. or - After the file is downloaded, navigate to the folder where the file was stored, and double-click the file to your computer after the installation is displayed, click an updated driver to http://www.hp.com/support, and then select your web browser, go to open a window containing additional information. 6. Click the option for software and driver downloads, enter your specific...
Notebook PC User Guide - Windows 7
Page 122
... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
Notebook PC User Guide - Windows 7
Page 123
... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
HP G62 Notebook PC - Maintenance and Service Guide
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... CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Change the language of Setup Utility. Enable/disable Card Reader/1394 Power Saving. Computer Setup in DC mode. System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options...
... CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Change the language of Setup Utility. Enable/disable Card Reader/1394 Power Saving. Computer Setup in DC mode. System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options...
HP G62 Notebook PC - Maintenance and Service Guide
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...; Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of a USB keyboard in Computer Setup even when the operating system is not running. ◦ Startup from bootable USB devices, including a hard drive, diskette drive, or optical drive connected by the computer. System Configuration menu NOTE: Some of the listed System Configuration options might not be supported by...
...; Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of a USB keyboard in Computer Setup even when the operating system is not running. ◦ Startup from bootable USB devices, including a hard drive, diskette drive, or optical drive connected by the computer. System Configuration menu NOTE: Some of the listed System Configuration options might not be supported by...
HP G62 Notebook PC - Maintenance and Service Guide
Page 109
... and create a device conflict, manually change resource settings. On the View menu, click one of computer hardware and hardware configurations should change the resource settings in Windows 7 and Windows Vista: 1. Click Device Manager. 5. CAUTION: Improperly changing resource settings can disable the hardware and cause the computer to malfunction or become inoperable. On the left, click Device Manager. 4. In the System Properties window, select the Hardware tab. 4. System resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports...
... and create a device conflict, manually change resource settings. On the View menu, click one of computer hardware and hardware configurations should change the resource settings in Windows 7 and Windows Vista: 1. Click Device Manager. 5. CAUTION: Improperly changing resource settings can disable the hardware and cause the computer to malfunction or become inoperable. On the left, click Device Manager. 4. In the System Properties window, select the Hardware tab. 4. System resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports...
HP G62 Notebook PC - Maintenance and Service Guide
Page 132
... J jacks RJ-11 (modem) 11 RJ-45 (network 12 K keyboard product description 3 removal 53 spare part numbers 18, 53 keys Calculator 9 esc 9 fn 9 function 9 Media application 9 Print 9 Send e-mail 9 Web browser 9 Windows applications 9 Windows logo 9 L LAN Power Saving 87 language support 87 latch, battery release 13 legacy support, USB 88, 92 light power 7 lights caps lock 7 Digital Media Slot 12 webcam 10 wireless 7 M Main menu 86 mass storage devices, spare part numbers 26 memory module product description 1 removal 50 spare part numbers 19, 50 memory module...
... J jacks RJ-11 (modem) 11 RJ-45 (network 12 K keyboard product description 3 removal 53 spare part numbers 18, 53 keys Calculator 9 esc 9 fn 9 function 9 Media application 9 Print 9 Send e-mail 9 Web browser 9 Windows applications 9 Windows logo 9 L LAN Power Saving 87 language support 87 latch, battery release 13 legacy support, USB 88, 92 light power 7 lights caps lock 7 Digital Media Slot 12 webcam 10 wireless 7 M Main menu 86 mass storage devices, spare part numbers 26 memory module product description 1 removal 50 spare part numbers 19, 50 memory module...
HP G62 Notebook PC - Maintenance and Service Guide
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...external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 105 recovery partition 100 recovery, system 105 removal/replacement preliminaries 34 procedures 39 restore points 104 restoring default settings 85 RJ-11 (modem) jack...
...external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 105 recovery partition 100 recovery, system 105 removal/replacement preliminaries 34 procedures 39 restore points 104 restoring default settings 85 RJ-11 (modem) jack...