Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
... Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive is normal for the internal fan to cycle on your computer model, the computer might look slightly different from the illustration in this location. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector...
... Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive is normal for the internal fan to cycle on your computer model, the computer might look slightly different from the illustration in this location. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... in Sleep. Connects a modem cable. Connects an AC adapter Attaches an optional security cable to external power. Flashing amber-The computer is not connected to the computer. ✎ The security cable is in this section. Connects to external power. On white-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is connected to an optional USB device.
... in Sleep. Connects a modem cable. Connects an AC adapter Attaches an optional security cable to external power. Flashing amber-The computer is not connected to the computer. ✎ The security cable is in this section. Connects to external power. On white-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is connected to an optional USB device.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... in the United Kingdom Spare part number 595199-BA1 595199-A41 595199-...power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the memory module (see "Memory module" on , and then shut it down the computer. Remove the wireless module (see "Optical drive" on page 4-12). 8. Remove the optical drive (see "Wireless module" on page 4-14). Maintenance and Service Guide 4-17 Shut down through the operating system. 2. Remove the battery ( see "Hard drive" on page 4-7). 5. Keyboard Removal and replacement procedures Description For use...
... in the United Kingdom Spare part number 595199-BA1 595199-A41 595199-...power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the memory module (see "Memory module" on , and then shut it down the computer. Remove the wireless module (see "Optical drive" on page 4-12). 8. Remove the optical drive (see "Wireless module" on page 4-14). Maintenance and Service Guide 4-17 Shut down through the operating system. 2. Remove the battery ( see "Hard drive" on page 4-7). 5. Keyboard Removal and replacement procedures Description For use...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... the bezel disengages from the display enclosure as the webcam module cable allows. 10. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure. 8. The webcam module is available using spare part number 600166-001. Remove the display bezel 3. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. Reverse this procedure to install the display bezel. 9. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Removal and replacement procedures 7.
... the bezel disengages from the display enclosure as the webcam module cable allows. 10. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure. 8. The webcam module is available using spare part number 600166-001. Remove the display bezel 3. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. Reverse this procedure to install the display bezel. 9. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Removal and replacement procedures 7.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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The display panel brackets are available using spare part number 595196-001. Remove the display panel brackets 2 from the display cover 2. 18. To replace the wireless antenna transceivers, lift up to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Reverse this procedure to remove the antenna transceivers 3. Lift up on the silver transceiver 1 and release...
The display panel brackets are available using spare part number 595196-001. Remove the display panel brackets 2 from the display cover 2. 18. To replace the wireless antenna transceivers, lift up to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Reverse this procedure to remove the antenna transceivers 3. Lift up on the silver transceiver 1 and release...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... "Memory module" on page 4-26). Remove the USB board: 1. Lift the USB board 3 straight up to the computer. 3. Maintenance and Service Guide 4-33 Remove the wireless module (see "Top cover" on page 4-12). 8. Remove the top cover (see "Wireless module" on page 4-20). 11. Remove the Phillips PM2.5×60 screw 2 from the system board. 2. The USB cable is off or in Hibernation, turn the computer on page 4-17). 10. Remove the keyboard (see "Hard drive" on...
... "Memory module" on page 4-26). Remove the USB board: 1. Lift the USB board 3 straight up to the computer. 3. Maintenance and Service Guide 4-33 Remove the wireless module (see "Top cover" on page 4-12). 8. Remove the top cover (see "Wireless module" on page 4-20). 11. Remove the Phillips PM2.5×60 screw 2 from the system board. 2. The USB cable is off or in Hibernation, turn the computer on page 4-17). 10. Remove the keyboard (see "Hard drive" on...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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...) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components and prevent overheating. Connects an optional USB device. Connects a network cable. only) (2) Vent Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. NOTE: The computer fan starts up automatically to cycle on select models Connects an external VGA monitor or...
...) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components and prevent overheating. Connects an optional USB device. Connects a network cable. only) (2) Vent Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. NOTE: The computer fan starts up automatically to cycle on select models Connects an external VGA monitor or...
Notebook PC User Guide - Windows 7
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... to use. Cannot connect to a WLAN If you want to your computer. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. If wireless networking is not listed in this chapter to diagnose and repair a computer...
... to use. Cannot connect to a WLAN If you want to your computer. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. If wireless networking is not listed in this chapter to diagnose and repair a computer...
Notebook PC User Guide - Windows 7
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... Device Manager window, click Action, and then click Scan for software and driver downloads, enter your hard drive. NOTE: If you may need to update your computer after the installation is complete, and then verify the operation of drivers is downloaded, navigate to the folder where the file was stored, and then double-click the file to use your country or region. 2. Click the option for hardware changes. Click Install...
... Device Manager window, click Action, and then click Scan for software and driver downloads, enter your hard drive. NOTE: If you may need to update your computer after the installation is complete, and then verify the operation of drivers is downloaded, navigate to the folder where the file was stored, and then double-click the file to use your country or region. 2. Click the option for hardware changes. Click Install...
Notebook PC User Guide - Windows 7
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...; Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on a secondary hard drive. Setup Utility menus 101 When enabled, the computer fan will always be on the system memory. Enable/disable LAN Power Saving. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enabled/disable Fan Always On. Run a diagnostic test on . System Configuration menu Select Language Button Sound...
...; Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on a secondary hard drive. Setup Utility menus 101 When enabled, the computer fan will always be on the system memory. Enable/disable LAN Power Saving. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enabled/disable Fan Always On. Run a diagnostic test on . System Configuration menu Select Language Button Sound...
Notebook PC User Guide - Windows 7
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... prompted for your permission or password for more information. 2. Refer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. NOTE: The computer system BIOS is connected to Help and Support for tasks such as installing software, running utilities, or changing Windows settings. If your computer is stored...
... prompted for your permission or password for more information. 2. Refer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. NOTE: The computer system BIOS is connected to Help and Support for tasks such as installing software, running utilities, or changing Windows settings. If your computer is stored...
Notebook PC User Guide - Windows 7
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... download or install a BIOS update while the computer is later than the BIOS version currently installed on battery power or connected to an optional power source. Identify the BIOS update that is running on your computer: Select Start > Help and Support > Maintain > Software Updates. 2. NOTE: If you connect your hard drive where the BIOS update will need this path when you are displayed, follow these steps: 1. Open Windows Explorer by following the instructions on the screen after the BIOS...
... download or install a BIOS update while the computer is later than the BIOS version currently installed on battery power or connected to an optional power source. Identify the BIOS update that is running on your computer: Select Start > Help and Support > Maintain > Software Updates. 2. NOTE: If you connect your hard drive where the BIOS update will need this path when you are displayed, follow these steps: 1. Open Windows Explorer by following the instructions on the screen after the BIOS...
Notebook PC User Guide - Windows 7
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... the models listed. 4. To do so, restart your operating system. 5. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. When the list of the device. or - NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Proceed to install the updated driver. After the file is displayed, click an updated driver to http://www.hp.com/support, and...
... the models listed. 4. To do so, restart your operating system. 5. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. When the list of the device. or - NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Proceed to install the updated driver. After the file is displayed, click an updated driver to http://www.hp.com/support, and...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...