Resolving Start Up and No Boot Problems Checklist
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... sound of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for technical assistance. Symptom: LEDs blink or computer beeps but does not start Count number of a disk drive and fan turning. Perform a Hard Reset 1. Check AC adapter wiring and power connection to check display Remove all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Connect a different AC power adapter and remove battery. Connect an external monitor to the notebook...
... sound of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for technical assistance. Symptom: LEDs blink or computer beeps but does not start Count number of a disk drive and fan turning. Perform a Hard Reset 1. Check AC adapter wiring and power connection to check display Remove all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Connect a different AC power adapter and remove battery. Connect an external monitor to the notebook...
Resolving Start Up and No Boot Problems Checklist
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....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... use. Connects an optional USB device. Produces sound when connected to cool internal components and prevent overheating. Maintenance and Service Guide 2-5 Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive...
... use. Connects an optional USB device. Produces sound when connected to cool internal components and prevent overheating. Maintenance and Service Guide 2-5 Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... sides 2, until the bezel disengages from the display enclosure as the webcam module cable allows. 10. The webcam module is available using spare part number 600166-001. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure. 8. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Remove the display bezel 3. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. Removal and replacement procedures 7. Reverse this procedure to...
... sides 2, until the bezel disengages from the display enclosure as the webcam module cable allows. 10. The webcam module is available using spare part number 600166-001. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure. 8. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Remove the display bezel 3. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. Removal and replacement procedures 7. Reverse this procedure to...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... wireless module (see "Display assembly" on page 4-12). 8. Maintenance and Service Guide 4-33 Remove the display assembly (see "Wireless module" on page 4-26). If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to install a USB board. Remove the optical drive (see "Top cover" on page 4-14). 9. Remove the USB board: 1. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Disconnect the power...
... wireless module (see "Display assembly" on page 4-12). 8. Maintenance and Service Guide 4-33 Remove the display assembly (see "Wireless module" on page 4-26). If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to install a USB board. Remove the optical drive (see "Top cover" on page 4-14). 9. Remove the USB board: 1. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Disconnect the power...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
Notebook PC User Guide - Windows 7
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... installed. The listing for a WLAN device may be sure that device drivers are included with select computer models only. Use the procedures in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Refer to improve the security of your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Select Start > Control Panel > System and Security. 2. For more information. 1. NOTE: Wireless networking devices are installed for all adapters...
... installed. The listing for a WLAN device may be sure that device drivers are included with select computer models only. Use the procedures in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Refer to improve the security of your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Select Start > Control Panel > System and Security. 2. For more information. 1. NOTE: Wireless networking devices are installed for all adapters...
Notebook PC User Guide - Windows 7
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... option for software and driver downloads, enter your device. Click your system for installed hardware and installs default drivers for hardware changes. Click the Windows 7 operating system. 5. To do so, restart your country or region. 2. Windows scans your specific product from the models listed. 4. Open your Internet browser, go to do this, click Download only to save all open a window containing additional information. 6. If you may be able to update your hard drive. When the list of the device...
... option for software and driver downloads, enter your device. Click your system for installed hardware and installs default drivers for hardware changes. Click the Windows 7 operating system. 5. To do so, restart your country or region. 2. Windows scans your specific product from the models listed. 4. Open your Internet browser, go to do this, click Download only to save all open a window containing additional information. 6. If you may be able to update your hard drive. When the list of the device...
Notebook PC User Guide - Windows 7
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... the hard drive. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network...
... the hard drive. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network...
Notebook PC User Guide - Windows 7
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... such as installing software, running utilities, or changing Windows settings. You may be prompted for more information. 2. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. To update the software, follow these steps: 1. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Refer to improve the security of the software provided with the hardware devices, and...
... such as installing software, running utilities, or changing Windows settings. You may be prompted for more information. 2. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. To update the software, follow these steps: 1. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Refer to improve the security of the software provided with the hardware devices, and...
Notebook PC User Guide - Windows 7
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... Start > Help and Support > Maintain > Software Updates. 2. The BIOS installation begins. 5. The system automatically shuts down the computer or initiate Sleep or Hibernation. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you want to the hard drive. Do not shut down after it has been downloaded to an optional power source. Make a note of the path to the location on battery power or connected...
... Start > Help and Support > Maintain > Software Updates. 2. The BIOS installation begins. 5. The system automatically shuts down the computer or initiate Sleep or Hibernation. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you want to the hard drive. Do not shut down after it has been downloaded to an optional power source. Make a note of the path to the location on battery power or connected...
Notebook PC User Guide - Windows 7
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... save the file to install. 7. Click the option for software and driver downloads, enter your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Updating programs and drivers 105 Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Select your hard drive. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box...
... save the file to install. 7. Click the option for software and driver downloads, enter your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Updating programs and drivers 105 Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Select your hard drive. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box...
Notebook PC User Guide - Windows 7
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... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
Notebook PC User Guide - Windows 7
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... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
HP G62 Notebook PC - Maintenance and Service Guide
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... Primary Hard Disk Self Test. System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options To do this Run a comprehensive self-test on the hard drive. Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB...
... Primary Hard Disk Self Test. System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options To do this Run a comprehensive self-test on the hard drive. Set the following boot options: ● POST hotkey delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB...
HP G62 Notebook PC - Maintenance and Service Guide
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... ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of the listed System Configuration options might not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data transfers. ● Enable/disable fan always on while connected to an AC outlet. ● Enable/disable data execution prevention. ● Enable/disable LAN power saving mode...
... ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of the listed System Configuration options might not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data transfers. ● Enable/disable fan always on while connected to an AC outlet. ● Enable/disable data execution prevention. ● Enable/disable LAN power saving mode...
HP G62 Notebook PC - Maintenance and Service Guide
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... view resource settings in Windows XP: 1. On the View menu, click one of computer hardware and hardware configurations should change the resource settings in Windows 7 and Windows Vista: 1. System resource specifications Use Device Manager to malfunction or become inoperable. On the View menu, click one of the Computer folder. 3. System resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Select Start > My Computer...
... view resource settings in Windows XP: 1. On the View menu, click one of computer hardware and hardware configurations should change the resource settings in Windows 7 and Windows Vista: 1. System resource specifications Use Device Manager to malfunction or become inoperable. On the View menu, click one of the Computer folder. 3. System resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Select Start > My Computer...
HP G62 Notebook PC - Maintenance and Service Guide
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...external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 105 recovery partition 100 recovery, system 105 removal/replacement preliminaries 34 procedures 39 restore points 104 restoring default settings 85 RJ-11 (modem) jack...
...external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 105 recovery partition 100 recovery, system 105 removal/replacement preliminaries 34 procedures 39 restore points 104 restoring default settings 85 RJ-11 (modem) jack...