User Guide
Page 88
... and reinstall the software. 3. CAUTION: Do not connect the USB cable to Deskjet F4200 All-In-One series, and then clicking Readme. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Hardware setup troubleshooting This section contains hardware troubleshooting information for information on the computer. You can access the Readme file...
... and reinstall the software. 3. CAUTION: Do not connect the USB cable to Deskjet F4200 All-In-One series, and then clicking Readme. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Hardware setup troubleshooting This section contains hardware troubleshooting information for information on the computer. You can access the Readme file...
User Guide
Page 95
... application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in -One program group. 92 Troubleshooting Do not simply delete the product application files from your hard drive. Make sure to remove them properly using ... Troubleshooting Chapter 12 Some of the desktop), start the HP Solution Center. If the appropriate icons and buttons for your product do not appear in the HP Solution Center, your installation might not be complete, and you might need to Programs or All Programs, HP, Deskjet F4200 All-In-One ...
... application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in -One program group. 92 Troubleshooting Do not simply delete the product application files from your hard drive. Make sure to remove them properly using ... Troubleshooting Chapter 12 Some of the desktop), start the HP Solution Center. If the appropriate icons and buttons for your product do not appear in the HP Solution Center, your installation might not be complete, and you might need to Programs or All Programs, HP, Deskjet F4200 All-In-One ...
User Guide
Page 96
... information, see the Windows Help. 2. Disconnect the product from your computer. Software installation troubleshooting 93 Uninstall and reinstall the software If your computer until after you have reinstalled the software. 5. Make sure to remove them properly ...4. Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to uninstall and then reinstall the software. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 3. Do not connect the product to do this method if Uninstall is ...
... information, see the Windows Help. 2. Disconnect the product from your computer. Software installation troubleshooting 93 Uninstall and reinstall the software If your computer until after you have reinstalled the software. 5. Make sure to remove them properly ...4. Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to uninstall and then reinstall the software. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 3. Do not connect the product to do this method if Uninstall is ...
User Guide
Page 145
...click Action, and then click Uninstall. If a screen appears to remove them properly using the uninstall utility provided with the product. Troubleshooting Chapter 12 drive. Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. Disconnect the USB cable from the...). Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to your computer. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 3. Follow the onscreen instructions and the instructions ...
...click Action, and then click Uninstall. If a screen appears to remove them properly using the uninstall utility provided with the product. Troubleshooting Chapter 12 drive. Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. Disconnect the USB cable from the...). Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to your computer. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 3. Follow the onscreen instructions and the instructions ...
User Guide
Page 147
On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Select the second instance of the product 1. Make sure the power cord is listed in -One series 2. 5. Click Status. If the product is working properly, a message appears indicating your product is selected. 3.... connection 2 Power cord and adaptor 3 Power outlet 144 Troubleshooting If you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Deskjet F4200 All-in the Select Device area or that the...
On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Select the second instance of the product 1. Make sure the power cord is listed in -One series 2. 5. Click Status. If the product is working properly, a message appears indicating your product is selected. 3.... connection 2 Power cord and adaptor 3 Power outlet 144 Troubleshooting If you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Deskjet F4200 All-in the Select Device area or that the...
User Guide
Page 156
...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to twain_32 old. ...the MSCONFIG utility to function. Turn off programs that you have removed the software completely from the back of the product. Troubleshooting c. Double-click Add/Remove Programs (or click Uninstall a program). Press the On to ensure you follow the uninstall ...
...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to twain_32 old. ...the MSCONFIG utility to function. Turn off programs that you have removed the software completely from the back of the product. Troubleshooting c. Double-click Add/Remove Programs (or click Uninstall a program). Press the On to ensure you follow the uninstall ...
User Guide
Page 167
...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to reset the ...seconds, and then plug in the Setup Guide that came with the most likely solution first. Troubleshooting Chapter 12 7. If you originally installed the HP Photosmart Software. Solutions are still having trouble scanning, remove the following solutions to resolve the issue...
...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to reset the ...seconds, and then plug in the Setup Guide that came with the most likely solution first. Troubleshooting Chapter 12 7. If you originally installed the HP Photosmart Software. Solutions are still having trouble scanning, remove the following solutions to resolve the issue...
User Guide
Page 171
...; HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to resolve the issue. If this did not solve the issue, try the next solution. Double-click Add/Remove Programs. 168 Troubleshooting Solutions...
...; HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to resolve the issue. If this did not solve the issue, try the next solution. Double-click Add/Remove Programs. 168 Troubleshooting Solutions...
User Guide
Page 172
... on the CD-ROM drive and double-click it using the CD that you disconnect the product before restarting your computer. Troubleshooting 3. Select Click here to restart after you have been a problem when you are still having trouble scanning, remove the ...not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with your computer until after removing some programs from the Add...
... on the CD-ROM drive and double-click it using the CD that you disconnect the product before restarting your computer. Troubleshooting 3. Select Click here to restart after you have been a problem when you are still having trouble scanning, remove the ...not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with your computer until after removing some programs from the Add...
User Guide
Page 173
... 3: Restart the computer • Solution 4: Uninstall and reinstall the product 170 Troubleshooting Do not connect the product to resolve the issue. Insert the HP Photosmart CD-ROM into your computer until the issue is important that you are ...Troubleshooting Chapter 12 3. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet...
... 3: Restart the computer • Solution 4: Uninstall and reinstall the product 170 Troubleshooting Do not connect the product to resolve the issue. Insert the HP Photosmart CD-ROM into your computer until the issue is important that you are ...Troubleshooting Chapter 12 3. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet...
User Guide
Page 177
... not solve the issue, try the next solution. Go to: www.hp.com/support. Solution 6: Contact HP support for the HP All-in-One 174 Troubleshooting If you originally installed the HP Photosmart Software. File messages The following additional applications from the Add/Remove ... remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Follow the onscreen instructions and ...
... not solve the issue, try the next solution. Go to: www.hp.com/support. Solution 6: Contact HP support for the HP All-in-One 174 Troubleshooting If you originally installed the HP Photosmart Software. File messages The following additional applications from the Add/Remove ... remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Follow the onscreen instructions and ...
User Guide
Page 79
...to Programs or All Programs, pointing to HP, pointing to Deskjet F4200 series, and then clicking Readme. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is connected to the computer ... double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Hardware setup troubleshooting 77 Hardware setup troubleshooting This section contains hardware troubleshooting information for information on system requirements and possible installation problems. You can...
...to Programs or All Programs, pointing to HP, pointing to Deskjet F4200 series, and then clicking Readme. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is connected to the computer ... double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Hardware setup troubleshooting 77 Hardware setup troubleshooting This section contains hardware troubleshooting information for information on system requirements and possible installation problems. You can...
User Guide
Page 86
...If the appropriate icons and buttons for your product do not appear in -One program group. 84 Troubleshooting Make sure to remove them properly using the uninstall utility provided in the HP All-in the HP Solution Center, your installation might not be complete, and you might need to... product do not appear in -One program group. Make sure to uninstall and then reinstall the software. For more information, see: "Uninstall and reinstall the software" on page 85 Cause: The installation might need to Programs or All Programs, HP, Deskjet F4200 series, and then clicking Product...
...If the appropriate icons and buttons for your product do not appear in -One program group. 84 Troubleshooting Make sure to remove them properly using the uninstall utility provided in the HP All-in the HP Solution Center, your installation might not be complete, and you might need to... product do not appear in -One program group. Make sure to uninstall and then reinstall the software. For more information, see: "Uninstall and reinstall the software" on page 85 Cause: The installation might need to Programs or All Programs, HP, Deskjet F4200 series, and then clicking Product...
User Guide
Page 87
... procedure to remove them properly using the uninstall utility provided when you have reinstalled the software. 5. Software installation troubleshooting 85 Do not simply delete the HP All-in -One. Follow the onscreen instructions. 3. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Disconnect the product from a Windows computer NOTE: Use this , see...
... procedure to remove them properly using the uninstall utility provided when you have reinstalled the software. 5. Software installation troubleshooting 85 Do not simply delete the HP All-in -One. Follow the onscreen instructions. 3. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Disconnect the product from a Windows computer NOTE: Use this , see...
User Guide
Page 136
... section if you might need to verify that all the icons and buttons are present. To uninstall from your product (such as one of the following solutions separately. Try each solution, try again. • The scanning device could not be initialized. • The...the Windows Start menu (click Programs or All Programs, HP, Deskjet F4200 series, Uninstall). 134 Troubleshooting If the product still does not work, then go to troubleshoot, make a copy, see "Hardware setup troubleshooting" on page 77 for more troubleshooting information. If the appropriate icons and buttons for each ...
... section if you might need to verify that all the icons and buttons are present. To uninstall from your product (such as one of the following solutions separately. Try each solution, try again. • The scanning device could not be initialized. • The...the Windows Start menu (click Programs or All Programs, HP, Deskjet F4200 series, Uninstall). 134 Troubleshooting If the product still does not work, then go to troubleshoot, make a copy, see "Hardware setup troubleshooting" on page 77 for more troubleshooting information. If the appropriate icons and buttons for each ...
User Guide
Page 137
If you disconnect the product before restarting your computer. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Disconnect the product from the product. 6. NOTE: It is important that came with the product. Follow ...) in the Wizard to finish the installation. 9. A New Hardware found screen might be caused by operating system. Cause: The software installation was not complete. Troubleshooting 1. Wait a few seconds, and then reconnect the cable. This should restart the Windows device detection (Plug and Play). Open the Windows control panel and double...
If you disconnect the product before restarting your computer. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Disconnect the product from the product. 6. NOTE: It is important that came with the product. Follow ...) in the Wizard to finish the installation. 9. A New Hardware found screen might be caused by operating system. Cause: The software installation was not complete. Troubleshooting 1. Wait a few seconds, and then reconnect the cable. This should restart the Windows device detection (Plug and Play). Open the Windows control panel and double...
User Guide
Page 139
...to scan again. Make sure the power cord is not receiving electrical power, connect it by disconnecting the power cord. 5. Try to the HP Solution Center. If this did not solve the issue, try the next solution. Cause: There might have been two instances of the product and...solution. If the product is firmly connected to another tab for the product with a copy number included, such as HP Deskjet F4200 All-in the power cord. 6. Wait 5 seconds, and plug in -One Series 2. 5. To check the power supply 1. Make sure the product is another instance or another power outlet. 4....
...to scan again. Make sure the power cord is not receiving electrical power, connect it by disconnecting the power cord. 5. Try to the HP Solution Center. If this did not solve the issue, try the next solution. Cause: There might have been two instances of the product and...solution. If the product is firmly connected to another tab for the product with a copy number included, such as HP Deskjet F4200 All-in the power cord. 6. Wait 5 seconds, and plug in -One Series 2. 5. To check the power supply 1. Make sure the product is another instance or another power outlet. 4....
User Guide
Page 148
... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to ...does not install properly. e. Disconnect the power cord from starting up. 146 Troubleshooting b. To uninstall the software completely a. Double-click Add/Remove Programs (or click Uninstall a program). Troubleshooting Chapter 12 c. e. CAUTION: If the computer is turned on the product...
... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to ...does not install properly. e. Disconnect the power cord from starting up. 146 Troubleshooting b. To uninstall the software completely a. Double-click Add/Remove Programs (or click Uninstall a program). Troubleshooting Chapter 12 c. e. CAUTION: If the computer is turned on the product...
User Guide
Page 159
... the power cord. If you originally installed the HP Photosmart Software. Errors 157 Wait 60 seconds, and then plug in the power cord. Turn on the product. Troubleshooting 7. If this did not solve the issue, ...HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet...
... the power cord. If you originally installed the HP Photosmart Software. Errors 157 Wait 60 seconds, and then plug in the power cord. Turn on the product. Troubleshooting 7. If this did not solve the issue, ...HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet...
User Guide
Page 163
...; HP Photosmart, Officejet, Deskjet, (with the computer. Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are listed in the Setup Guide that came with the most likely solution first. On the Windows taskbar, click Start, Settings, Control Panel. 2. Troubleshooting 7. Solutions...
...; HP Photosmart, Officejet, Deskjet, (with the computer. Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are listed in the Setup Guide that came with the most likely solution first. On the Windows taskbar, click Start, Settings, Control Panel. 2. Troubleshooting 7. Solutions...