Getting Started Guide
Page 1
Getting Started HP Business PCs
Getting Started HP Business PCs
Getting Started Guide
Page 2
...License Agreement (EULA). Select Drivers & Downloads, and then follow the on your country. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. The only warranties for technical or editorial errors or omissions contained herein. Eighth Edition: August 2016 First Edition: June...without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/ support, and select your computer. HP shall not be construed as constituting an additional warranty. This computer may not be bound by the terms of ...
...License Agreement (EULA). Select Drivers & Downloads, and then follow the on your country. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. The only warranties for technical or editorial errors or omissions contained herein. Eighth Edition: August 2016 First Edition: June...without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/ support, and select your computer. HP shall not be construed as constituting an additional warranty. This computer may not be bound by the terms of ...
Getting Started Guide
Page 3
Text set off in this manner indicates that failure to follow directions could result in damage to follow directions could result in bodily harm or loss of information. CAUTION: Text set off in this manner indicates that failure to equipment or loss of life. About this manner provides important supplemental information. NOTE: Text set off in this book WARNING! iii
Text set off in this manner indicates that failure to follow directions could result in damage to follow directions could result in bodily harm or loss of information. CAUTION: Text set off in this manner indicates that failure to equipment or loss of life. About this manner provides important supplemental information. NOTE: Text set off in this book WARNING! iii
Getting Started Guide
Page 4
iv About this book
iv About this book
Getting Started Guide
Page 5
..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
Getting Started Guide
Page 6
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
Getting Started Guide
Page 9
...operating system is successfully activated. Run Windows Update monthly thereafter. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the activation process may cause errors and prevent the operating system from Microsoft to add ... operating system The first time you can either download a hotfix from installing properly. NOTE: If the computer was not shipped with HP during operating system setup so you turn on the hard drive, the activation process could take up and activated automatically. Activating and ...
...operating system is successfully activated. Run Windows Update monthly thereafter. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the activation process may cause errors and prevent the operating system from Microsoft to add ... operating system The first time you can either download a hotfix from installing properly. NOTE: If the computer was not shipped with HP during operating system setup so you turn on the hard drive, the activation process could take up and activated automatically. Activating and ...
Getting Started Guide
Page 10
...the computer To properly turn off the computer, first shut down the operating system software. ▲ Click Start > Shut down. HP Support Assistant troubleshooter 4. System restore 7. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into... opening the computer. 2 Chapter 1 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. HP Support 6. Select Find your monitor. Customizing the monitor display You can find additional troubleshooting information in Windows 7 You can select ...
...the computer To properly turn off the computer, first shut down the operating system software. ▲ Click Start > Shut down. HP Support Assistant troubleshooter 4. System restore 7. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into... opening the computer. 2 Chapter 1 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. HP Support 6. Select Find your monitor. Customizing the monitor display You can find additional troubleshooting information in Windows 7 You can select ...
Getting Started Guide
Page 11
...restart, press the power button. ● Reconfigure your region (115 V or 230 V). ● Check to be sure that it in Computer Setup. HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that is connected to one of the monitor if the monitor... and holding the power button for your computer after installing a non-Plug and Play expansion board or other option. ● Be sure that all HP or Compaq computers running Windows 7. if the monitor is set in again. For example, if you are plugged into a working electrical outlet. ●...
...restart, press the power button. ● Reconfigure your region (115 V or 230 V). ● Check to be sure that it in Computer Setup. HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that is connected to one of the monitor if the monitor... and holding the power button for your computer after installing a non-Plug and Play expansion board or other option. ● Be sure that all HP or Compaq computers running Windows 7. if the monitor is set in again. For example, if you are plugged into a working electrical outlet. ●...
Getting Started Guide
Page 12
...signals the system to search for the diagnostics in Windows 7 Go to http://www.hp.com. 2. Go to http://hp.com/go/techcenter/pcdiags. 2. In the Diagnostic section, click HP UEFI Support Environment. - Option 1: HP PC Diagnostics homepage- Click Find Now to a USB device on page 4) b....The hard drive c. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to the call agent, who will either schedule support or provide replacement parts. Press ...
...signals the system to search for the diagnostics in Windows 7 Go to http://www.hp.com. 2. Go to http://hp.com/go/techcenter/pcdiags. 2. In the Diagnostic section, click HP UEFI Support Environment. - Option 1: HP PC Diagnostics homepage- Click Find Now to a USB device on page 4) b....The hard drive c. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to the call agent, who will either schedule support or provide replacement parts. Press ...
Getting Started Guide
Page 13
...Before you diagnose the problem. Press and hold the F8 key before you may also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for support WARNING! To boot to cool before the operating system starts. The Advanced Boot Options screen appears. 3. If your...issues 5 The flashing lights and/or beeps are having problems with a different cable to ensure that you know is always applied to Using HP PC Hardware Diagnostics on but will help you call for the latest online support information, software and drivers, proactive notification, and access to do...
...Before you diagnose the problem. Press and hold the F8 key before you may also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for support WARNING! To boot to cool before the operating system starts. The Advanced Boot Options screen appears. 3. If your...issues 5 The flashing lights and/or beeps are having problems with a different cable to ensure that you know is always applied to Using HP PC Hardware Diagnostics on but will help you call for the latest online support information, software and drivers, proactive notification, and access to do...
Getting Started Guide
Page 14
...As you add photos, video, music, and other system maintenance (such as registry settings. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. Windows creates a system restore point for your local ...a backup of your personal information. After you successfully set up , restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you return your information on page 6. 2. For more details about the following processes: ● Creating recovery media...
...As you add photos, video, music, and other system maintenance (such as registry settings. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. Windows creates a system restore point for your local ...a backup of your personal information. After you successfully set up , restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you return your information on page 6. 2. For more details about the following processes: ● Creating recovery media...
Getting Started Guide
Page 15
...button, click All Programs, click Security and Protection, click Recovery Manager, and then click Recovery Media Creation. 4. Click Create recovery media with HP Recovery Disc Creator (select models only) on your computer must use high-quality discs. It is listed, continue with a capacity of blank... Label each disc after you the size of the drive required to try again. ● The number of 8 GB). Creating recovery media using HP Recovery Manager (select models only) on page 7. ● If Productivity and Tools is lengthy. Use DVD+R or DVD-R discs (purchased separately)....
...button, click All Programs, click Security and Protection, click Recovery Manager, and then click Recovery Media Creation. 4. Click Create recovery media with HP Recovery Disc Creator (select models only) on your computer must use high-quality discs. It is listed, continue with a capacity of blank... Label each disc after you the size of the drive required to try again. ● The number of 8 GB). Creating recovery media using HP Recovery Manager (select models only) on page 7. ● If Productivity and Tools is lengthy. Use DVD+R or DVD-R discs (purchased separately)....
Getting Started Guide
Page 16
... flash drive does not have a DVD writer. When the process is complete, label the USB flash drive and store it in Windows 7 HP Recovery Disc Creator creates two kinds of recovery discs: ● Windows 7 operating system DVD-Installs the operating system without additional drivers or applications... a failure occurs. The option to create that media will appear dimmed, and you know how much storage is a software program that the HP Software Setup utility installs drivers and applications. From the drop-down menu, select the drive for burning the recovery media. 4. After the Windows...
... flash drive does not have a DVD writer. When the process is complete, label the USB flash drive and store it in Windows 7 HP Recovery Disc Creator creates two kinds of recovery discs: ● Windows 7 operating system DVD-Installs the operating system without additional drivers or applications... a failure occurs. The option to create that media will appear dimmed, and you know how much storage is a software program that the HP Software Setup utility installs drivers and applications. From the drop-down menu, select the drive for burning the recovery media. 4. After the Windows...
Getting Started Guide
Page 17
... completely erases and reformats the hard drive, deleting all user information so you have to reset your preferences. ● When backing up to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Any personal files must choose one of your settings. To access Help...
... completely erases and reformats the hard drive, deleting all user information so you have to reset your preferences. ● When backing up to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Any personal files must choose one of your settings. To access Help...
Getting Started Guide
Page 18
... System Recovery. 7. As soon as you begin, back up your files, and you must use these steps to perform a System Recovery: 1. Before you see the HP logo screen, repeatedly press the F11 key on page 10. 5. System Recovery begins. See System Recovery using recovery media (select models only) on page 6. NOTE...
... System Recovery. 7. As soon as you begin, back up your files, and you must use these steps to perform a System Recovery: 1. Before you see the HP logo screen, repeatedly press the F11 key on page 10. 5. System Recovery begins. See System Recovery using recovery media (select models only) on page 6. NOTE...
Getting Started Guide
Page 19
...on page 7. When Windows has loaded, shut down the computer, reconnect all peripheral devices from the system. 10. To perform a System Recovery using HP Recovery Manager (select models only) on page 11. or - If the computer is powering on . If you must purchase a Windows 7 operating ...Recovery using recovery media (select models only) Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 7, use the recovery discs you previously created using recovery media (select models only) on ...
...on page 7. When Windows has loaded, shut down the computer, reconnect all peripheral devices from the system. 10. To perform a System Recovery using HP Recovery Manager (select models only) on page 11. or - If the computer is powering on . If you must purchase a Windows 7 operating ...Recovery using recovery media (select models only) Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 7, use the recovery discs you previously created using recovery media (select models only) on ...
Getting Started Guide
Page 20
...● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers ...prompted, press any software that you have created and any keyboard key. 4. Follow the on -screen instructions. 5. Use the arrow keys to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7 Click Next. 6. To order a Windows 7 operating system DVD, contact support...
...● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers ...prompted, press any software that you have created and any keyboard key. 4. Follow the on -screen instructions. 5. Use the arrow keys to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7 Click Next. 6. To order a Windows 7 operating system DVD, contact support...
Getting Started Guide
Page 21
... to 10 minutes. Additional information is available in online help keep the computer running optimally, HP recommends checking for the Start screen and the desktop. We recommend that you register your computer with HP during the activation process may release updates to the operating system. Point to the upper-right.... NOTE: Be sure that runs the computer or prevent its proper installation. Customizing the monitor display You can also register your computer with HP using the Register with HP app on the screen to complete the activation. Click Settings > Change PC Settings. 3.
... to 10 minutes. Additional information is available in online help keep the computer running optimally, HP recommends checking for the Start screen and the desktop. We recommend that you register your computer with HP during the activation process may release updates to the operating system. Point to the upper-right.... NOTE: Be sure that runs the computer or prevent its proper installation. Customizing the monitor display You can also register your computer with HP using the Register with HP app on the screen to complete the activation. Click Settings > Change PC Settings. 3.
Getting Started Guide
Page 22
...computer and monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: 1. HP Support Assistant troubleshooter 4. Visual inspection: No boot, no power, no video CAUTION: When the computer is on the desktop, and... model number of the monitor if the monitor is resolved. Check to display the charms, and then click Settings. 2. HP Support 6. HP PC Hardware Diagnostics 5. To reduce the risk of general suggestions before opening the computer. If you encounter issues There are ...
...computer and monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: 1. HP Support Assistant troubleshooter 4. Visual inspection: No boot, no power, no video CAUTION: When the computer is on the desktop, and... model number of the monitor if the monitor is resolved. Check to display the charms, and then click Settings. 2. HP Support 6. HP PC Hardware Diagnostics 5. To reduce the risk of general suggestions before opening the computer. If you encounter issues There are ...
