HP EX475 No Power - MediaSmart Server 512 MB RAM

HP EX475 No Power

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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 4
What's in the Box In the box you will find: • HP MediaSmart Server • Power cord • Ethernet cable • Setup Poster • Installation and Troubleshooting Guide (this document) • Warranty & Support Guide • Software Installation Disc • PC Restore Disc • Server Recovery Disc 2 Chapter 1
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 5
.... Welcome 3 Power light The power light is solid blue when the server is operating correctly. • Purple - There is installed on light colors or patterns not discussed here. Health light The health light indicates that the server is turned on the first computer. • Blue - The health light is solid purple before the HP MediaSmart Server software...
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 6
Ethernet port Connect the HP MediaSmart Server to your storage space. Power switch Press to expand your storage space. Power port Plug the included AC power cord into the eSATA port to turn the HP MediaSmart Server on the back of the server. The HP MediaSmart Server at a Glance (back) USB ports Plug up to four USB 2.0 or later disk drives into the USB ports to expand your network using an Ethernet cable. eSATA port Plug an eSATA (external SATA) hard drive into the HP MediaSmart Server. 4 Chapter 1 There is one USB port on the front and three on .
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 10
.... 8 Chapter 2 The indicator lights blink and change color throughout the startup process. Connect one end of the power cord into the server's power receptacle and the other end to start. Press the Power button on the HP MediaSmart Server 1 Plug in. IMPORTANT: Do not attach USB devices to be solid before proceeding with the software installation. Turn...
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 38
... the following. • Shutdown and restart manually. • Reset the server console. How to • Reset the server console. Troubleshooting Tips for the Server Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution What to do either of the server, press the Power button. 2 The health light should begin blinking. • How...
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 39
... until the set up on the first computer is completely off . To power on the server: 1 Make sure the power cord is fully plugged into the server and a powered electrical outlet. 2 If plugged into a surge protector or power strip, make sure the device is unresponsive • To force a shutdown...has • not been initialized. Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution What to do if the server is switched on. 3 Press power button on rear of the server, hold in data loss. The drive has been removed from total storage...
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 40
Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution Why is grey on test has failed or BIOS failed. 38 Chapter 5 A red Health indicator light • has the following states: • Additionally, on your computers the Windows Home Server icon is the server's health indicator light red? Blinking red-power on the task tray, which indicates the computer cannot contact Windows Home Server. Solid red-operating system failure.
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 42
... the upper and lower fans. 2 Turn off the server. 3 Contact HP Support Voltage warnings The voltages indicate the Voltage warnings health of the server's power supply. 1 Write down the temperatures of the previous steps return the temperature to normal: a Write down the voltages. 2 Turn off the server. If they are not blocked. • Check that...
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 45
... Troubleshooting tips for the Server Question/Issue Probable Cause If you cannot access the Try the suggested Windows Home Server resolutions Answer/Resolution • Make sure that all the cable connections are correctly plugged in. • Make sure the HP MediaSmart Server has power and the Network indicator ...light is blue. • Make sure the router (or switch) has power. • Restart the router or switch. • Restart all the devices on...
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 47
Table 3: Health indicator codes Codes when the indicator starts as Blinking red Question/Issue Probable Cause Answer/Resolution 2 blue, 1 red 2 blue, 2 red 2 blue, 3 red 4 red BIOS corrupted. Check that lower USB port on to validate. Troubleshooting 45 BIOS recovery source not present. Contact HP Support. Repeat power-on back of server has new BIOS source. Memory Failure. Check that Memory is firmly seated in socket. Contact HP Support at http://www.hp.com/support. Memory failure.
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HP MediaSmart Server - Installation and Troubleshooting Guide


Page 49
...TCP/IP listed and set to use a DHCP is intermittently connected to the documentation that came with the HP MediaSmart Server. • If using a firewall program, configure it back in . Troubleshooting 47 Most routers come ...power. 3 Restart the router or switch (or unplug and plug it to allow any HP MediaSmart or Windows Home Server applications. • For instructions to unblock, see the software vendor's documentation. • Check that each computer on proper DHCP server configuration. • Check the network is Check that the router • The HP MediaSmart Server...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 5
... to network places 6-31 Hardware status 6-32 Remote access 6-33 How to map and disconnect a drive letter 6-34 Chapter 7: Troubleshooting HP MediaSmart Server troubleshooting tips: 7-1 What to do if the server is unresponsive 7-2 Power-on indicator is off 7-3 Why is the hard drive light-bar purple? 7-3 Why is the hard drive light-bar red? 7-3 Why...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 16
... USB devices to startup. For additional information, see the Troubleshooting on the HP MediaSmart Server Connect the HP MediaSmart Server to a power source and to a router. Turning on page 7-1. 1-6 Installing Version Update 1.1.1 Figure 2: Connecting to power and powering on To power on the back of the server lights to your router. 3 Power on. Connect one end of the Ethernet cable to the...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 17
...Power-on indicator is off on page 7-3 • Why is installed, the firewall should be solid blue. on page 7-4 Updating Your Firewall's Trusted Program List The HP MediaSmart Server Software Installation Disc installs several programs that enable your firewall and anti-virus software is set to "Learn" new programs. After the HP MediaSmart Server...block this communication and prevent the computer from locating the HP MediaSmart Server on the front of the HP MediaSmart Server indicate the status of the server. Checking the Server Lights The lights on your network. The following steps ...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 49
... for managing the HP MediaSmart Server. » Windows Home Server tabs Overview of Windows Home Server functionality. If you manage and configure the HP MediaSmart Server. For more information, see Task 3 of the HP MediaSmart Server. 3 Server Console The Windows Home Server Console is where you turn the LEDs off, the power light will remain on, but will be dim. MediaSmart Server tab The MediaSmart tab contains...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 88
...USB disk drive. Caution: The addition of the server, as shown in the following figure. 2 To plug in and power up your eSATA disk drive or SATA port multiplier, see the documentation that came with your device. 6-10 Using the Server Version Update 1.1.1 To connect an external USB disk... drive If you use a USB disk drive, it is recommended that you use a drive that conforms to HP MediaSmart Server ...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 95
Figure 47: Unlocking the system drive 4 On the bottom drive, press down the lever to shutdown. 2 Open the door on the front of the server. Using the Server 6-17 Figure 45: Location of internal system drive To remove the system drive 1 Hold in the Power button for at least 4 seconds to force the server to release the handle. Figure 46: Opening the door 3 Using a coin, turn the security knob clockwise to unlock the drive.
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 100
...email, and gaining access to your network from intruders The HP MediaSmart Server is initially purple and then blinks blue and red. 8 Perform a Factory Reset to initiate the drive. See Using Server Recovery and Factory Reset on the server. Additionally, Photo Webshare can 't access your network users need...an "always on" device, which comes in handy for accessing files any time your server and the files stored on it. Securing your server from unauthorized access. Figure 58: Closing the door 7 Power on page 7-7. If not properly secured, these features present security risks, so you...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 115
...but I can not stream it from my HP MediaSmart Server? on page 7-4 Computer Recovery on page 7-5 What to do about hardware warning messages? What's in this section we will cover: What to do if the server is unresponsive on page 7-2 Power-on indicator is off on page 7-34 ...» What value does TZO domain names provide beyond the Microsoft Live option: HP MediaSmart Server troubleshooting tips: In this chapter » HP MediaSmart Server troubleshooting tips: on page 7-1 » ...
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HP EX470, EX475 MediaSmart Server - User's Guide


Page 116
... page 7-12 Recovery fails on page 7-12 File transfer failure on page 7-7 Choosing Server Recovery or Factory Reset? To reset the server 1 If the Windows Home Server Console is unresponsive If the server appears to be unresponsive, do either of the server, press the Power button. 2 The health light should begin blinking. 7-2 Troubleshooting Version Update 1.1.1 Using...

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We have the following 4 documents available for the HP EX475:
  • HP EX470, EX475 MediaSmart Server - User's Guide
  • HP MediaSmart Server - Installation and Troubleshooting Guide
  • HP EX470, EX475 MediaSmart Server - Setup Poster (back)
  • HP EX470, EX475 MediaSmart Server - Setup Poster (front)
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