HP MediaSmart Server - Installation and Troubleshooting Guide
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What's in the Box In the box you will find: • HP MediaSmart Server • Power cord • Ethernet cable • Setup Poster • Installation and Troubleshooting Guide (this document) • Warranty & Support Guide • Software Installation Disc • PC Restore Disc • Server Recovery Disc 2 Chapter 1
What's in the Box In the box you will find: • HP MediaSmart Server • Power cord • Ethernet cable • Setup Poster • Installation and Troubleshooting Guide (this document) • Warranty & Support Guide • Software Installation Disc • PC Restore Disc • Server Recovery Disc 2 Chapter 1
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.... Troubleshooting 39 Computer Recovery 1 Insert the PC Restore Disc into a CD/DVD drive in the computer you want to restore the system files. To ensure that you cannot use Single file Restore to restore. 2 Restart the computer, and boot from the HP MediaSmart Server in the Restore Wizard.... • When the operating system will not start (boot). • If you have the latest version of the following: • To restore the system drive. otherwise, the server may be damaged. • At Risk...
.... Troubleshooting 39 Computer Recovery 1 Insert the PC Restore Disc into a CD/DVD drive in the computer you want to restore the system files. To ensure that you cannot use Single file Restore to restore. 2 Restart the computer, and boot from the HP MediaSmart Server in the Restore Wizard.... • When the operating system will not start (boot). • If you have the latest version of the following: • To restore the system drive. otherwise, the server may be damaged. • At Risk...
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...settings, are okay. corrupted. • Giving away or selling the server. You will need to be recovered or integrated into the folder • Disk replacement- See the caution below this table. During Server Recovery, all drives is a Factory Reset? You will other storage drives ...are lost . all data and restore the folders. • Server operating system However, because of the state of the system prior to...
...settings, are okay. corrupted. • Giving away or selling the server. You will need to be recovered or integrated into the folder • Disk replacement- See the caution below this table. During Server Recovery, all drives is a Factory Reset? You will other storage drives ...are lost . all data and restore the folders. • Server operating system However, because of the state of the system prior to...
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...light-bar) is also red, you need to boot. Contact HP Support at http://www.hp.com/support. Operating system USB boot failed. Recovery mode failed. Health Indicator Codes The Tables below are a breakdown of the server.. Check that lowest USB port on the front of the ...Health indicator displays. Service code. Contact HP Support at http://www.hp.com/support. Shut down and repeat....
...light-bar) is also red, you need to boot. Contact HP Support at http://www.hp.com/support. Operating system USB boot failed. Recovery mode failed. Health Indicator Codes The Tables below are a breakdown of the server.. Check that lowest USB port on the front of the ...Health indicator displays. Service code. Contact HP Support at http://www.hp.com/support. Shut down and repeat....
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Contact HP Support at http://www.hp.com/support. Table 3: Health indicator codes Codes when the indicator starts as Blinking red Question/Issue Probable Cause Answer/Resolution 2 blue, 1 red 2 blue, 2 red 2 blue, 3 red 4 red BIOS corrupted. BIOS recovery source not present. Contact HP Support. Memory failure. Repeat power-on back of server has new BIOS source. Check that Memory is firmly seated in socket. Check that lower USB port on to validate. Troubleshooting 45 Memory Failure.
Contact HP Support at http://www.hp.com/support. Table 3: Health indicator codes Codes when the indicator starts as Blinking red Question/Issue Probable Cause Answer/Resolution 2 blue, 1 red 2 blue, 2 red 2 blue, 3 red 4 red BIOS corrupted. BIOS recovery source not present. Contact HP Support. Memory failure. Repeat power-on back of server has new BIOS source. Check that Memory is firmly seated in socket. Check that lower USB port on to validate. Troubleshooting 45 Memory Failure.
HP EX470, EX475 MediaSmart Server - User's Guide
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... Chapter 7: Troubleshooting HP MediaSmart Server troubleshooting tips: 7-1 What to do if the server is unresponsive 7-2 Power-on indicator is off 7-3 Why is the hard drive light-bar purple? 7-3 Why is the hard drive light-bar red? 7-3 Why is the server's health indicator light red? 7-4 Computer Recovery 7-5 What to do about hardware warning messages? 7-5 Using Server Recovery and Factory...
... Chapter 7: Troubleshooting HP MediaSmart Server troubleshooting tips: 7-1 What to do if the server is unresponsive 7-2 Power-on indicator is off 7-3 Why is the hard drive light-bar purple? 7-3 Why is the hard drive light-bar red? 7-3 Why is the server's health indicator light red? 7-4 Computer Recovery 7-5 What to do about hardware warning messages? 7-5 Using Server Recovery and Factory...
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... Home Server Console Help Some tasks, such as creating users and using the product, tutorials, recovery information, and other important information. Additionally, the online User's Guide provides links to the entertainment center, and HP's new Photo Webshare. HP Help HP Help includes...their digital experiences when and where they want. Welcome to HP MediaSmart Server The HP MediaSmart Server is a home server for set up, using shared folders, are available at http://www.hp.com/support. The HP MediaSmart Server includes remote access to files, automatic computer backups, virtually ...
... Home Server Console Help Some tasks, such as creating users and using the product, tutorials, recovery information, and other important information. Additionally, the online User's Guide provides links to the entertainment center, and HP's new Photo Webshare. HP Help HP Help includes...their digital experiences when and where they want. Welcome to HP MediaSmart Server The HP MediaSmart Server is a home server for set up, using shared folders, are available at http://www.hp.com/support. The HP MediaSmart Server includes remote access to files, automatic computer backups, virtually ...
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... 2 Re-installing the new system drive 3 Resetting the System. See Using Server Recovery and Factory Reset on page 2-21. The server cannot operate while the system drive is removed and must be re-installed via the Server Recovery Disc or factory reset. See Using Server Recovery and Factory Reset on page 7-7. 4 Reinstall the software on each computer.
... 2 Re-installing the new system drive 3 Resetting the System. See Using Server Recovery and Factory Reset on page 2-21. The server cannot operate while the system drive is removed and must be re-installed via the Server Recovery Disc or factory reset. See Using Server Recovery and Factory Reset on page 7-7. 4 Reinstall the software on each computer.
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Securing your server from intruders The HP MediaSmart Server is designed as an "always on it. See Using Server Recovery and Factory Reset on the server. The following security measures help protect your network and computers: • Firewall protection • Wireless security • Anti-virus software • User.... The Health indicator light is a hardware device or software program that unauthorized users can allow visitors to ensure that protects your server and the files stored on " device, which comes in handy for accessing files any time your private 6-22 Using the...
Securing your server from intruders The HP MediaSmart Server is designed as an "always on it. See Using Server Recovery and Factory Reset on the server. The following security measures help protect your network and computers: • Firewall protection • Wireless security • Anti-virus software • User.... The Health indicator light is a hardware device or software program that unauthorized users can allow visitors to ensure that protects your server and the files stored on " device, which comes in handy for accessing files any time your private 6-22 Using the...
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... Streaming troubleshooting tips on page 7-5 Troubleshooting 7-1 on page 7-3 Why is not listed, consult the HP support web site at http:// www.hp.com/support. on page 7-4 Computer Recovery on page 7-5 What to do about hardware warning messages? If your HP MediaSmart Server. 7 Troubleshooting Find solutions for difficulties with your problem is the hard drive light-bar...
... Streaming troubleshooting tips on page 7-5 Troubleshooting 7-1 on page 7-3 Why is not listed, consult the HP support web site at http:// www.hp.com/support. on page 7-4 Computer Recovery on page 7-5 What to do about hardware warning messages? If your HP MediaSmart Server. 7 Troubleshooting Find solutions for difficulties with your problem is the hard drive light-bar...
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...soft shut down menu, select Reset the Windows Home Server Console. 5 Click OK to verify that you cannot access the Windows Home Server on page 7-14 Health indicator codes on page 7-7 Choosing Server Recovery or Factory Reset? Using Server Recovery and Factory Reset on page 7-14 What to do ...if the server is unresponsive If the server appears to be unresponsive, do either of the server, press the Power ...
...soft shut down menu, select Reset the Windows Home Server Console. 5 Click OK to verify that you cannot access the Windows Home Server on page 7-14 Health indicator codes on page 7-7 Choosing Server Recovery or Factory Reset? Using Server Recovery and Factory Reset on page 7-14 What to do ...if the server is unresponsive If the server appears to be unresponsive, do either of the server, press the Power ...
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...Computer Recovery To help you recover your computer and data in the Restore Wizard. For information about hardware warning messages? To recover your computer 1 Insert the PC Restore Disc into a CD/DVD drive in the computer you have the latest version of a hard drive failure, the HP MediaSmart Server ...NOTIFICATION TO THE END USER CUSTOMER AFTER 24 HOURS OF CONTINUOUS USE. Important: To ensure that you want to do about restoring the HP MediaSmart Server, see Restoring Computer Backups in the event of the following: • To restore the system drive. • When the operating...
...Computer Recovery To help you recover your computer and data in the Restore Wizard. For information about hardware warning messages? To recover your computer 1 Insert the PC Restore Disc into a CD/DVD drive in the computer you have the latest version of a hard drive failure, the HP MediaSmart Server ...NOTIFICATION TO THE END USER CUSTOMER AFTER 24 HOURS OF CONTINUOUS USE. Important: To ensure that you want to do about restoring the HP MediaSmart Server, see Restoring Computer Backups in the event of the following: • To restore the system drive. • When the operating...
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... restore the folders. How to chose which process to loosing all system settings, the data on page 7-5. You will help recover or reset the server, the HP MediaSmart Server includes a Server Recovery Disc. See the storage drives are lost your password. The partition data on other storage drives is lost. For voltages out of the system...
... restore the folders. How to chose which process to loosing all system settings, the data on page 7-5. You will help recover or reset the server, the HP MediaSmart Server includes a Server Recovery Disc. See the storage drives are lost your password. The partition data on other storage drives is lost. For voltages out of the system...
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Recovering or resetting the server Steps for Server Recovery or Factory Reset, it may be more convenient to move the server near the computer. 1 If the HP MediaSmart Server Control Center is open on your computer, close it allows the existing data to be ...network by an Ethernet cable. To recover or reset the server Important: Use the Server Recovery Disc from a computer using for performing a Server Recovery or Factory Reset. A wireless connection is some distance from the drives; The Server Recovery program automatically starts. 7-8 Troubleshooting Version Update 1.1.1 To insure...
Recovering or resetting the server Steps for Server Recovery or Factory Reset, it may be more convenient to move the server near the computer. 1 If the HP MediaSmart Server Control Center is open on your computer, close it allows the existing data to be ...network by an Ethernet cable. To recover or reset the server Important: Use the Server Recovery Disc from a computer using for performing a Server Recovery or Factory Reset. A wireless connection is some distance from the drives; The Server Recovery program automatically starts. 7-8 Troubleshooting Version Update 1.1.1 To insure...
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Figure 61: Starting Server Recovery 3 Click Next. 4 Uninstall HP MediaSmart Server and Windows Home Server Connector: Click Start, Control Panel and select Add or Remove Programs. Click on HP MediaSmart Server, click Remove. Click on Windows Home Server Connector, click Remove. Troubleshooting 7-9
Figure 61: Starting Server Recovery 3 Click Next. 4 Uninstall HP MediaSmart Server and Windows Home Server Connector: Click Start, Control Panel and select Add or Remove Programs. Click on HP MediaSmart Server, click Remove. Click on Windows Home Server Connector, click Remove. Troubleshooting 7-9
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Figure 62: Server Recovery dialog box 5 Prepare the server for at least 4 seconds to force the server to shutdown. b After the server is completely off, locate the recessed Status/ Recovery button on the front of the server, hold in the Power button for recovery or reset: a On the back of the server and prepare to restart. 7-10 Troubleshooting Version Update 1.1.1 Figure 63: Location of the Status/Recovery button c On the back of the server, press the Power button to press this button with a paper clip.
Figure 62: Server Recovery dialog box 5 Prepare the server for at least 4 seconds to force the server to shutdown. b After the server is completely off, locate the recessed Status/ Recovery button on the front of the server, hold in the Power button for recovery or reset: a On the back of the server and prepare to restart. 7-10 Troubleshooting Version Update 1.1.1 Figure 63: Location of the Status/Recovery button c On the back of the server, press the Power button to press this button with a paper clip.
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..., click Next, and then follow the instructions on page 7-12. If the HP MediaSmart Server or Windows Home Server Connector software was not uninstalled in step 4 above, you may get this messsage, select Yes. 7 After the Server Recovery or Factory Reset completes, the server automatically restarts. If you get a message that you used to perform the...
..., click Next, and then follow the instructions on page 7-12. If the HP MediaSmart Server or Windows Home Server Connector software was not uninstalled in step 4 above, you may get this messsage, select Yes. 7 After the Server Recovery or Factory Reset completes, the server automatically restarts. If you get a message that you used to perform the...
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... while the Health indicator lights was not successfully initiated-repeat step 5 if you performed the Server Recovery or Factory Reset. Recovery fails If the recovery fails, one of these ports, be sure to close the HP MediaSmart Server Control Center, as indicated in a state where it cannot be patient. 10 To install the software on page 2-21...
... while the Health indicator lights was not successfully initiated-repeat step 5 if you performed the Server Recovery or Factory Reset. Recovery fails If the recovery fails, one of these ports, be sure to close the HP MediaSmart Server Control Center, as indicated in a state where it cannot be patient. 10 To install the software on page 2-21...
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...is blue . in ). Restart all the devices on the same logical network (subnet). File transfer failure What to do the recovery. See Opening the Windows Home Server Console on page 7-16. See Network connection issues on page 716. Make sure the router (or switch) has power. ...or switch (or unplug and plug it with an ethernet cable. 5 Check the Event Viewer to the HP MediaSmart Server from your server and computers are using a wired connection to the server from the computer you were transferring with the files on the shared folder and try transferring the missing files ...
...is blue . in ). Restart all the devices on the same logical network (subnet). File transfer failure What to do the recovery. See Opening the Windows Home Server Console on page 7-16. See Network connection issues on page 716. Make sure the router (or switch) has power. ...or switch (or unplug and plug it with an ethernet cable. 5 Check the Event Viewer to the HP MediaSmart Server from your server and computers are using a wired connection to the server from the computer you were transferring with the files on the shared folder and try transferring the missing files ...
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... remote access. b. Note: HP MediaSmart Server does not support client computers running 64bit operating systems. Client-computer hard drive 25 MB free for software installation on client computers Other client-computer requirements CD-ROM drive for client-computer installation DVD-ROM drive for Server Recovery Internal drive storage 500 GB (EX470) 1 TB (EX475) Drive expendability 3 Serial ATA...
... remote access. b. Note: HP MediaSmart Server does not support client computers running 64bit operating systems. Client-computer hard drive 25 MB free for software installation on client computers Other client-computer requirements CD-ROM drive for client-computer installation DVD-ROM drive for Server Recovery Internal drive storage 500 GB (EX470) 1 TB (EX475) Drive expendability 3 Serial ATA...