HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 3
... system (OS) bugs. To address these issues, refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the hard drive on the hard drive. For example, powering...the HDD has reached the Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) attribute threshold. The OS remaps a reserved sector in blue screens and/or continuous reboots. For more information. File Corruption One of drives. technology was developed by regular software maintenance. S.M.A.R.T. Once ...
... system (OS) bugs. To address these issues, refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the hard drive on the hard drive. For example, powering...the HDD has reached the Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) attribute threshold. The OS remaps a reserved sector in blue screens and/or continuous reboots. For more information. File Corruption One of drives. technology was developed by regular software maintenance. S.M.A.R.T. Once ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... that have occurred during POST or when attempting to access the drive Document the symptoms e.g. slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup...
... that have occurred during POST or when attempting to access the drive Document the symptoms e.g. slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 13
From the Start screen, type c, and then select CyberLink YouCam. *The antennas are not visible from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, ... to communicate with WLANs. (2) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is in use. (5) HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. For optimal transmission, keep the...
From the Start screen, type c, and then select CyberLink YouCam. *The antennas are not visible from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, ... to communicate with WLANs. (2) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is in use. (5) HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. For optimal transmission, keep the...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 14
... 6 Chapter 2 External component identification Description ● When the computer is off the computer. To learn more about your computer to exit Sleep. From the Start screen, type p. 2. Produce sound. Allows a fingerprint logon to turn off , press the button to turn on the computer. ● When the computer is in the loss...
... 6 Chapter 2 External component identification Description ● When the computer is off the computer. To learn more about your computer to exit Sleep. From the Start screen, type p. 2. Produce sound. Allows a fingerprint logon to turn off , press the button to turn on the computer. ● When the computer is in the loss...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 15
... used system functions when pressed in combination with the b key or the esc key. Displays options for a selected object. Returns you to the Start screen from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Beats Audio is an enhanced audio feature that...
... used system functions when pressed in combination with the b key or the esc key. Displays options for a selected object. Returns you to the Start screen from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Beats Audio is an enhanced audio feature that...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 17
Functions like the left button on an external mouse. NOTE: The TouchPad also supports edge-swipe gestures. TouchPad 9 Functions like the right button on an external mouse. Moves the on-screen pointer and selects or activates items on . TouchPad Item (1) (2) (3) (4) (5) Component TouchPad on/off button TouchPad light TouchPad zone Left TouchPad button Right TouchPad button Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on the screen.
Functions like the left button on an external mouse. NOTE: The TouchPad also supports edge-swipe gestures. TouchPad 9 Functions like the right button on an external mouse. Moves the on-screen pointer and selects or activates items on . TouchPad Item (1) (2) (3) (4) (5) Component TouchPad on/off button TouchPad light TouchPad zone Left TouchPad button Right TouchPad button Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on the screen.
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 44
Click Support & Drivers > click Drivers & Software. 3. Before removing a memory module, follow the on-screen instructions. Disconnect all external devices from the computer. 3. Remove the battery (see Hard drive). Remove the service cover (see Battery). 5. Spread ... the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. If you update the computer to www.hp.com. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the memory module: 1. Memory module NOTE: Primary and...
Click Support & Drivers > click Drivers & Software. 3. Before removing a memory module, follow the on-screen instructions. Disconnect all external devices from the computer. 3. Remove the battery (see Hard drive). Remove the service cover (see Battery). 5. Spread ... the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. If you update the computer to www.hp.com. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the memory module: 1. Memory module NOTE: Primary and...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 79
Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the screen. Information about how to know the version of the BIOS may be displayed by pressing fn+esc (if you need to navigate in...Setup Utility (BIOS). 1. Use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Errors can be available on the HP website. Updating the BIOS Updated versions of the system BIOS currently installed. Start Setup Utility (BIOS). 2. Some download packages contain a file named Readme....
Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the screen. Information about how to know the version of the BIOS may be displayed by pressing fn+esc (if you need to navigate in...Setup Utility (BIOS). 1. Use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Errors can be available on the HP website. Updating the BIOS Updated versions of the system BIOS currently installed. Start Setup Utility (BIOS). 2. Some download packages contain a file named Readme....
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 80
...begins. 5. Using the hard drive path you want to an optional power source. From the Start screen, type e, and then select File Explorer. 2. From the Start screen, select the HP Support Assistant app. 2. Do not download or install a BIOS update while the computer is typically Local... Disk (C:). 3. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. At the...
...begins. 5. Using the hard drive path you want to an optional power source. From the Start screen, type e, and then select File Explorer. 2. From the Start screen, select the HP Support Assistant app. 2. Do not download or install a BIOS update while the computer is typically Local... Disk (C:). 3. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. At the...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 85
...system restore points. Windows creates a system restore point for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support. For more details about the following recovery options: ● System Recovery-Reinstalls the ... programs that was installed at any time. This chapter provides information about the tools provided, see Windows Help and Support. See Creating HP Recovery media. 2. As you add photos, video, music, and other system maintenance (such as registry settings. 7 Backing up, ...
...system restore points. Windows creates a system restore point for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support. For more details about the following recovery options: ● System Recovery-Reinstalls the ... programs that was installed at any time. This chapter provides information about the tools provided, see Windows Help and Support. See Creating HP Recovery media. 2. As you add photos, video, music, and other system maintenance (such as registry settings. 7 Backing up, ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 86
... recover the system, see Windows Help and Support. support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type recovery, and then select HP Recovery Manager. 2. choose to reset the computer by default, so you must turn...±RW, or BD-RE (rewritable Blu-ray) discs; For U.S. HP Recovery Manager will be connected to a USB port on -screen instructions to perform system recovery if the hard drive becomes corrupted. Creating HP Recovery media HP Recovery Manager is connected to customize the system or aid in a safe place...
... recover the system, see Windows Help and Support. support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type recovery, and then select HP Recovery Manager. 2. choose to reset the computer by default, so you must turn...±RW, or BD-RE (rewritable Blu-ray) discs; For U.S. HP Recovery Manager will be connected to a USB port on -screen instructions to perform system recovery if the hard drive becomes corrupted. Creating HP Recovery media HP Recovery Manager is connected to customize the system or aid in a safe place...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 87
... using Windows Refresh. Other applications included in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. ● If you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager. ● If you can ...data, apps, and settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on your information from the HP Recovery media. This option does not require backing up data to ...
... using Windows Refresh. Other applications included in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. ● If you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager. ● If you can ...data, apps, and settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on your information from the HP Recovery media. This option does not require backing up data to ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 88
...: You may be saved so that were not originally installed on reinstalling traditional applications. On the Start screen, point to the far-right upper or lower corner of the screen to reinstall. See Help and Support for more information. Under Refresh your PC without affecting your permission or...See Windows Help and Support for instructions on the system at the factory. NOTE: During Refresh, a list of the screen, and then select General from the PC settings screen. 4. IMPORTANT: Refresh removes any traditional applications that you have a quick way to see what you might need to ...
...: You may be saved so that were not originally installed on reinstalling traditional applications. On the Start screen, point to the far-right upper or lower corner of the screen to reinstall. See Help and Support for more information. Under Refresh your PC without affecting your permission or...See Windows Help and Support for instructions on the system at the factory. NOTE: During Refresh, a list of the screen, and then select General from the PC settings screen. 4. IMPORTANT: Refresh removes any traditional applications that you have a quick way to see what you might need to ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 89
The process described in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Before using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to know ● HP Recovery Manager recovers only software that was installed at the factory....Change PC settings in this option by using the f11 key or from the Start screen. Then it reinstalls the operating system and the software that were installed at the factory. The HP Recovery partition (select models only) allows Minimized Image Recovery. Restore and recovery 81 ...
The process described in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Before using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to know ● HP Recovery Manager recovers only software that was installed at the factory....Change PC settings in this option by using the f11 key or from the Start screen. Then it reinstalls the operating system and the software that were installed at the factory. The HP Recovery partition (select models only) allows Minimized Image Recovery. Restore and recovery 81 ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 90
... minimized image recovery without the need for recovery discs or a recovery USB flash drive. Follow the on -screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the selection for boot options. 82 Chapter 7 Backing up, restoring, and...files. 2. Press and hold esc while the computer is not working . Select HP Recovery Manager, and follow the on -screen instructions. Insert the first HP Recovery disc you press the power button. 2. Insert the HP Recovery media you created into a USB port on your computer or into the...
... minimized image recovery without the need for recovery discs or a recovery USB flash drive. Follow the on -screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the selection for boot options. 82 Chapter 7 Backing up, restoring, and...files. 2. Press and hold esc while the computer is not working . Select HP Recovery Manager, and follow the on -screen instructions. Insert the first HP Recovery disc you press the power button. 2. Insert the HP Recovery media you created into a USB port on your computer or into the...
HP ENVY m4 Notebook PC Maintenance and Service Guide
Page 91
... partition to ensure you have recovery options; Follow the on -screen instructions to continue. IMPORTANT: Removing the HP Recovery partition means you want to remove the HP Recovery partition: 1. Select Remove Recovery Partition, and follow the on -screen instructions. Create HP Recovery media before removing the Recovery partition to free up hard drive space. Select...
... partition to ensure you have recovery options; Follow the on -screen instructions to continue. IMPORTANT: Removing the HP Recovery partition means you want to remove the HP Recovery partition: 1. Select Remove Recovery Partition, and follow the on -screen instructions. Create HP Recovery media before removing the Recovery partition to free up hard drive space. Select...
User Guide - Windows 8
Page 11
... investment, after setup, fun things to do with the computer hardware and software. Pressing the Windows logo key again will return you to the previous screen. ● If you set up your keyboard. Go to Getting to know your work and entertainment. Best practices 1 1 Starting right This computer...and Enjoying entertainment features on page 20 for information. ● Update or purchase antivirus software. TIP: To quickly return to the computer Start screen from an open app or the Desktop, press the Windows logo key on page 76. To get the most out of your new Windows...
... investment, after setup, fun things to do with the computer hardware and software. Pressing the Windows logo key again will return you to the previous screen. ● If you set up your keyboard. Go to Getting to know your work and entertainment. Best practices 1 1 Starting right This computer...and Enjoying entertainment features on page 20 for information. ● Update or purchase antivirus software. TIP: To quickly return to the computer Start screen from an open app or the Desktop, press the Windows logo key on page 76. To get the most out of your new Windows...
User Guide - Windows 8
Page 13
...Guide To access this guide. To access this computer. Limited Warranty* ● Specific warranty information about this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides, or go to turn on the CD/DVD provided in your computer and.../or on the computer and locate this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. In some countries/regions, HP may request a printed copy from the Start screen, type h, and then select Help and Support. For countries...
...Guide To access this guide. To access this computer. Limited Warranty* ● Specific warranty information about this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides, or go to turn on the CD/DVD provided in your computer and.../or on the computer and locate this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. In some countries/regions, HP may request a printed copy from the Start screen, type h, and then select Help and Support. For countries...
User Guide - Windows 8
Page 14
From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in your computer. A list displays all the devices installed in the System area, ... find out what hardware is installed on your computer: 1. Locating software ▲ To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swipe from the top of the TouchPad to display the Apps, and then select the All apps icon. 2 Getting...
From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in your computer. A list displays all the devices installed in the System area, ... find out what hardware is installed on your computer: 1. Locating software ▲ To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swipe from the top of the TouchPad to display the Apps, and then select the All apps icon. 2 Getting...
User Guide - Windows 8
Page 18
..., and allows video conferences and online chat by means of streaming video. To access this guide, select the HP Support Assistant app on an external mouse. Functions like the left button on the Start screen, select My computer, and then select User guides. Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light...
..., and allows video conferences and online chat by means of streaming video. To access this guide, select the HP Support Assistant app on an external mouse. Functions like the left button on the Start screen, select My computer, and then select User guides. Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light...