HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. The...
... Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. The...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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Optical drive ...35 Memory module ...36 WLAN module ...38 RTC battery ...40 Keyboard ...41 Top cover ...45 Fingerprint reader board ...49 TouchPad button board ...51 Optical drive connector cable 52 System board ...54 Fan/heat sink assembly ...56 Processor ...59 Power connector cable ...60 Speakers ...62 Display assembly subcomponents 63 5 Using Setup Utility (BIOS) and System Diagnostics 71 Starting Setup Utility (BIOS) ...71 Updating the BIOS ...71 Determining the BIOS version 71 Downloading a BIOS update 72 Using System Diagnostics ...72 6 Specifications ...74 Computer specifications ...
Optical drive ...35 Memory module ...36 WLAN module ...38 RTC battery ...40 Keyboard ...41 Top cover ...45 Fingerprint reader board ...49 TouchPad button board ...51 Optical drive connector cable 52 System board ...54 Fan/heat sink assembly ...56 Processor ...59 Power connector cable ...60 Speakers ...62 Display assembly subcomponents 63 5 Using Setup Utility (BIOS) and System Diagnostics 71 Starting Setup Utility (BIOS) ...71 Updating the BIOS ...71 Determining the BIOS version 71 Downloading a BIOS update 72 Using System Diagnostics ...72 6 Specifications ...74 Computer specifications ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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.... This number provides specific information about the product's hardware components. 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) Function This is unique to the front of the computer. See Battery for battery removal instructions. It is necessary to remove the battery to determine what components and parts are needed. 14...
.... This number provides specific information about the product's hardware components. 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) Function This is unique to the front of the computer. See Battery for battery removal instructions. It is necessary to remove the battery to determine what components and parts are needed. 14...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... adding new memory, make sure you are unsure whether the computer is installed in a stacked configuration in the bottom of the memory module slot to the latest BIOS. Click Support & Drivers > click Drivers & Software. 3. Click the link for the most recent BIOS. 8. Remove the battery (see Hard drive). Memory module NOTE: Primary and expansion memory is off the computer. Click the link for the computer model. 5. Turn off or in various system problems. To update BIOS...
... adding new memory, make sure you are unsure whether the computer is installed in a stacked configuration in the bottom of the memory module slot to the latest BIOS. Click Support & Drivers > click Drivers & Software. 3. Click the link for the most recent BIOS. 8. Remove the battery (see Hard drive). Memory module NOTE: Primary and expansion memory is off the computer. Click the link for the computer model. 5. Turn off or in various system problems. To update BIOS...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... connected to a network, consult the network administrator before installing any device, cable, or cord. 1. Complete the installation by unplugging the power cord from the computer by following the on -screen instructions. 72 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics At the download area, follow the on -screen instructions. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to install the update. BIOS installation procedures vary. From the Start screen, type...
... connected to a network, consult the network administrator before installing any device, cable, or cord. 1. Complete the installation by unplugging the power cord from the computer by following the on -screen instructions. 72 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics At the download area, follow the on -screen instructions. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to install the update. BIOS installation procedures vary. From the Start screen, type...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to remove all personal data, apps, and settings, and reinstall Windows. Even if you did not manually create a restore point, you want to restore the system to a previous point, automatically created. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to reset your computer using Windows System Restore, see Removing the HP Recovery partition. For...
... a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to remove all personal data, apps, and settings, and reinstall Windows. Even if you did not manually create a restore point, you want to restore the system to a previous point, automatically created. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to reset your computer using Windows System Restore, see Removing the HP Recovery partition. For...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... audio-out jack 11 B b key 7 base enclosure, spare part number 17, 22 battery removal 31 spare part number 17, 21, 31 battery bay 13 battery release latch 13 bottom components 13 button components 6 buttons optical drive eject 11 power 6 TouchPad 9 TouchPad on/off 9 C cables, service considerations 24 caps lock light 8 chipset, product description 1 components bottom 13 buttons 6 display 5 fingerprint reader 6 front 10 keys 7 left-side 10 lights 8 right-side 11 speakers 6 TouchPad 9 computer major components 16 part number 29 specifications...
... audio-out jack 11 B b key 7 base enclosure, spare part number 17, 22 battery removal 31 spare part number 17, 21, 31 battery bay 13 battery release latch 13 bottom components 13 button components 6 buttons optical drive eject 11 power 6 TouchPad 9 TouchPad on/off 9 C cables, service considerations 24 caps lock light 8 chipset, product description 1 components bottom 13 buttons 6 display 5 fingerprint reader 6 front 10 keys 7 left-side 10 lights 8 right-side 11 speakers 6 TouchPad 9 computer major components 16 part number 29 specifications...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... description 3 removal 41 spare part numbers 17, 22, 41 keys action 7 b7 esc 7 fn 7 Windows apps 7 Windows logo key 7 L left-side components 10 light components 8 lights caps lock 8 fingerprint reader 8 hard drive 12 mute 8 optical drive 11 power 8, 12 TouchPad 9 webcam 5 wireless 8 M mass storage device illustrated 20 precautions 25 spare part numbers 20 memory module product description 1 removal 36 spare part numbers 18, 21, 36 microphone location 5 product description 2 microphone jack 11 model description 29 model name 1 monitor port 10 mute light 8 N network jack 12 O operating system...
... description 3 removal 41 spare part numbers 17, 22, 41 keys action 7 b7 esc 7 fn 7 Windows apps 7 Windows logo key 7 L left-side components 10 light components 8 lights caps lock 8 fingerprint reader 8 hard drive 12 mute 8 optical drive 11 power 8, 12 TouchPad 9 webcam 5 wireless 8 M mass storage device illustrated 20 precautions 25 spare part numbers 20 memory module product description 1 removal 36 spare part numbers 18, 21, 36 microphone location 5 product description 2 microphone jack 11 model description 29 model name 1 monitor port 10 mute light 8 N network jack 12 O operating system...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... video, product description 2 W warranty period 29 webcam 5 webcam light 5 webcam/microphone module removal 65 spare part number 19, 23, 66 Windows apps key 7 Windows logo key 7 wireless antenna locations 5 removal 69 spare part number 19, 22, 70 wireless light 8 wireless module compartment cover location 13 removal 38 spare part number 22, 39 wireless, product description 2 WLAN module removal 38 spare part numbers 18, 21, 22, 38 workstation guidelines 27 T tools required 24 top cover removal 45 spare part number 17, 23, 45 TouchPad button 9 TouchPad button board removal 51 spare part number...
... video, product description 2 W warranty period 29 webcam 5 webcam light 5 webcam/microphone module removal 65 spare part number 19, 23, 66 Windows apps key 7 Windows logo key 7 wireless antenna locations 5 removal 69 spare part number 19, 22, 70 wireless light 8 wireless module compartment cover location 13 removal 38 spare part number 22, 39 wireless, product description 2 WLAN module removal 38 spare part numbers 18, 21, 22, 38 workstation guidelines 27 T tools required 24 top cover removal 45 spare part number 17, 23, 45 TouchPad button 9 TouchPad button board removal 51 spare part number...
User Guide - Windows 8
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... know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and fingerprint reader 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17...
... know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and fingerprint reader 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17...
User Guide - Windows 8
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...local area network (LAN 19 4 Enjoying entertainment features ...20 Using the webcam ...23 Using audio ...23 Connecting speakers ...23 Connecting headphones ...23 Connecting a microphone (select models only 23 Using Beats Audio ...23 Accessing Beats Audio Control Panel 23 Enabling and Disabling Beats Audio 24 Checking the sound ...24 Using video ...24 Connecting a VGA monitor or projector 25 Connecting an HDMI device 26 Configuring audio settings (with HDMI TV 27 Using Intel Wireless Display (select models only 27 Managing your audio and video files 27 5 Navigating using touch gestures...
...local area network (LAN 19 4 Enjoying entertainment features ...20 Using the webcam ...23 Using audio ...23 Connecting speakers ...23 Connecting headphones ...23 Connecting a microphone (select models only 23 Using Beats Audio ...23 Accessing Beats Audio Control Panel 23 Enabling and Disabling Beats Audio 24 Checking the sound ...24 Using video ...24 Connecting a VGA monitor or projector 25 Connecting an HDMI device 26 Configuring audio settings (with HDMI TV 27 Using Intel Wireless Display (select models only 27 Managing your audio and video files 27 5 Navigating using touch gestures...
User Guide - Windows 8
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Handling drives ...58 Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...64 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...67 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 68 Using the fingerprint reader ...69 Using HP SimplePass...
Handling drives ...58 Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...64 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...67 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 68 Using the fingerprint reader ...69 Using HP SimplePass...
User Guide - Windows 8
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... setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). Because the wireless devices are enabled at the factory, you can use the WLAN device in your computer, you must connect to a network NOTE: Your ISP will help set up the modem, install a network cable to connect your wireless router to turn on or turn off . From the Start screen, type h, and then select Help and Support...
... setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). Because the wireless devices are enabled at the factory, you can use the WLAN device in your computer, you must connect to a network NOTE: Your ISP will help set up the modem, install a network cable to connect your wireless router to turn on or turn off . From the Start screen, type h, and then select Help and Support...
User Guide - Windows 8
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... the next section of an audio CD, a DVD, or a BD. f9 Decreases speaker volume incrementally as long as you hold down the key. NOTE: A wireless network must be set up before a wireless connection is possible. From the Start screen, type h, and then select Help and Support. Closes an active app. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f10 Increases speaker volume incrementally as long as...
... the next section of an audio CD, a DVD, or a BD. f9 Decreases speaker volume incrementally as long as you hold down the key. NOTE: A wireless network must be set up before a wireless connection is possible. From the Start screen, type h, and then select Help and Support. Closes an active app. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f10 Increases speaker volume incrementally as long as...
User Guide - Windows 8
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... hard drive to AC power. 2. Hard drives connected to USB ports are protected by HP 3D DriveGuard. From the Start screen, type disk. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. To run Disk Cleanup: 1. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on -screen instructions. From the Start screen, type disk. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive...
... hard drive to AC power. 2. Hard drives connected to USB ports are protected by HP 3D DriveGuard. From the Start screen, type disk. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. To run Disk Cleanup: 1. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on -screen instructions. From the Start screen, type disk. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive...
User Guide - Windows 8
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.... See Setting password protection on wakeup on password. NOTE: If you enter the power-on password at least every three months. ● An ideal password is not displayed as screen-saver passwords, from the Start screen, type h, and then select Help and Support from the list of the power-on page 40 for service, back up your files, delete confidential files, and then remove all password settings. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ●...
.... See Setting password protection on wakeup on password. NOTE: If you enter the power-on password at least every three months. ● An ideal password is not displayed as screen-saver passwords, from the Start screen, type h, and then select Help and Support from the list of the power-on page 40 for service, back up your files, delete confidential files, and then remove all password settings. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ●...
User Guide - Windows 8
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... installation, you recorded earlier, open the folder on the screen after it to the BIOS version currently installed on your computer. From the Start screen, select the HP Support Assistant app. 2. The hard drive designation is connected to reliable external power using the AC adapter. At the download area, follow these steps: a. Follow any instructions that are displayed on your hard drive. 74 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Click your hard drive. Using the hard drive...
... installation, you recorded earlier, open the folder on the screen after it to the BIOS version currently installed on your computer. From the Start screen, select the HP Support Assistant app. 2. The hard drive designation is connected to reliable external power using the AC adapter. At the download area, follow these steps: a. Follow any instructions that are displayed on your hard drive. 74 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Click your hard drive. Using the hard drive...
User Guide - Windows 8
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.... ● If you have replaced the hard drive, you to restore without losing any personal information, Windows System Restore is an option. System Restore allows you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Windows Help and Support. For more information and steps for using Windows System Restore, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to restore the system to a previous...
.... ● If you have replaced the hard drive, you to restore without losing any personal information, Windows System Restore is an option. System Restore allows you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Windows Help and Support. For more information and steps for using Windows System Restore, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to restore the system to a previous...
User Guide - Windows 8
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... battery temperature 45 Beats Audio 11, 21, 23, 37 Beats Audio Control Panel 23 Beats Audio hot key 24 best practices 1 BIOS determining version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad on/off 8 C cables USB 52 caps lock light, identifying 9 caring for your computer 65 checking audio functions 24 cleaning your computer 65 components bottom 12 display...
... battery temperature 45 Beats Audio 11, 21, 23, 37 Beats Audio Control Panel 23 Beats Audio hot key 24 best practices 1 BIOS determining version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad on/off 8 C cables USB 52 caps lock light, identifying 9 caring for your computer 65 checking audio functions 24 cleaning your computer 65 components bottom 12 display...
User Guide - Windows 8
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... replacing 62 memory module compartment, identifying 13 minimized image creating 81 minimized image recovery 82 mouse, external setting preferences 29 mute light, identifying 9 N network jack, identifying 5 O operating environment 85 optical disc inserting 55 removing 56 optical drive eject button, identifying 5 optical drive light, identifying 5 optical drive, identifying 5, 21 optional external devices, using 52 original system recovery 81 P passwords Setup Utility (BIOS) 68 Windows 68 pinching TouchPad gesture 31 ports external monitor 6, 22, 25 HDMI 6, 22, 26 Intel Wireless Display 27 USB...
... replacing 62 memory module compartment, identifying 13 minimized image creating 81 minimized image recovery 82 mouse, external setting preferences 29 mute light, identifying 9 N network jack, identifying 5 O operating environment 85 optical disc inserting 55 removing 56 optical drive eject button, identifying 5 optical drive light, identifying 5 optical drive, identifying 5, 21 optional external devices, using 52 original system recovery 81 P passwords Setup Utility (BIOS) 68 Windows 68 pinching TouchPad gesture 31 ports external monitor 6, 22, 25 HDMI 6, 22, 26 Intel Wireless Display 27 USB...