HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points...
.../docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... to locate documents, drivers, and support for battery removal instructions. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is the alphanumeric identifier used to the front of the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. 46 Chapter 4 Removal and replacement procedures This number provides specific information about the product's hardware components...
... to locate documents, drivers, and support for battery removal instructions. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is the alphanumeric identifier used to the front of the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. 46 Chapter 4 Removal and replacement procedures This number provides specific information about the product's hardware components...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... no instructions are displayed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. NOTE: After a message on -screen instructions. Updating the BIOS 101 Click your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: a. Follow the on -screen instructions. 4. The hard drive designation is connected to reliable external power using...
... no instructions are displayed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. NOTE: After a message on -screen instructions. Updating the BIOS 101 Click your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: a. Follow the on -screen instructions. 4. The hard drive designation is connected to reliable external power using...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... System Recovery option from the PC settings screen. 4. Under Refresh your PC without affecting your permission or password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Click Settings. 3. For more information, see Removing the HP Recovery partition on page 111. ● If you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. From the Start screen, type h, and then select Help and Support. To start...
... System Recovery option from the PC settings screen. 4. Under Refresh your PC without affecting your permission or password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Click Settings. 3. For more information, see Removing the HP Recovery partition on page 111. ● If you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. From the Start screen, type h, and then select Help and Support. To start...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...HP Recovery media you have an HP Recovery partition or if the hard drive is the order of devices listed in BIOS where the computer looks for boot options. 4. Create HP Recovery media before removing the Recovery partition to ensure you created. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restart the computer. 3. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - Insert the first HP Recovery disc you can no longer use HP Recovery media to recover...
...HP Recovery media you have an HP Recovery partition or if the hard drive is the order of devices listed in BIOS where the computer looks for boot options. 4. Create HP Recovery media before removing the Recovery partition to ensure you created. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restart the computer. 3. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - Insert the first HP Recovery disc you can no longer use HP Recovery media to recover...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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...view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connects an optional USB device. Provides superior bass sound. Connect optional USB 3.0 devices and provide enhanced USB power performance. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port...
...view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connects an optional USB device. Provides superior bass sound. Connect optional USB 3.0 devices and provide enhanced USB power performance. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port...
User Guide - Windows 8
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... speaker volume incrementally as long as you want displays. From the Start screen, type h, and then select Help and Support. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard NOTE: To conserve battery power, turn off this key combination until the app you hold down the key. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the Start screen from an open apps. Opens the charms. + d Opens the...
... speaker volume incrementally as long as you want displays. From the Start screen, type h, and then select Help and Support. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard NOTE: To conserve battery power, turn off this key combination until the app you hold down the key. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the Start screen from an open apps. Opens the charms. + d Opens the...
User Guide - Windows 8
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... the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Desktop shows a low or critical battery notification. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on or in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when...
... the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Desktop shows a low or critical battery notification. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on or in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when...
User Guide - Windows 8
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... access information. A USB flash drive, connected to a CD, DVD, or (on select models) Blu-ray Disc (BD). others have a built-in optical drive that must be installed. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to a network on your phone or camera. Some computers have their own power source. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions...
... access information. A USB flash drive, connected to a CD, DVD, or (on select models) Blu-ray Disc (BD). others have a built-in optical drive that must be installed. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to a network on your phone or camera. Some computers have their own power source. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions...
User Guide - Windows 8
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..., HP 3D DriveGuard returns the hard drive to AC power. 2. For more efficiently. A fragmented drive means data on -screen instructions. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive at any time. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can defragment your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate...
..., HP 3D DriveGuard returns the hard drive to AC power. 2. For more efficiently. A fragmented drive means data on -screen instructions. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive at any time. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can defragment your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate...
User Guide - Windows 8
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... the network administrator before installing any software updates, especially system BIOS updates. b. NOTE: If you are displayed, follow these steps: 1. The hard drive designation is connected to reliable external power using the AC adapter. From the Start screen, select the HP Support Assistant app. 2. Make a note of the date, name, or other identifier. If no instructions are ready to install the update. The BIOS installation begins. 5. Do not shut down the computer or initiate Sleep...
... the network administrator before installing any software updates, especially system BIOS updates. b. NOTE: If you are displayed, follow these steps: 1. The hard drive designation is connected to reliable external power using the AC adapter. From the Start screen, select the HP Support Assistant app. 2. Make a note of the date, name, or other identifier. If no instructions are ready to install the update. The BIOS installation begins. 5. Do not shut down the computer or initiate Sleep...
User Guide - Windows 8
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... Backing up data to the replacement drive. For more information, see Removing the HP Recovery partition on page 86. ● If you have replaced the hard drive, you wish to remove the recovery partition to reset your system. Windows creates system restore points automatically during a Windows update and other system maintenance events. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on your personal information, settings, or apps that best...
... Backing up data to the replacement drive. For more information, see Removing the HP Recovery partition on page 86. ● If you have replaced the hard drive, you wish to remove the recovery partition to reset your system. Windows creates system restore points automatically during a Windows update and other system maintenance events. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on your personal information, settings, or apps that best...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...