HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive...
... Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the duration of each product. This number provides specific information about the product's hardware components. It is the alphanumeric identifier used to obtain these numbers. This is necessary to remove the battery to locate documents, drivers, and support for the computer. See Battery on the service tag. Component replacement procedures This chapter provides removal and replacement procedures. There are needed. Make special note of the warranty period...
... the duration of each product. This number provides specific information about the product's hardware components. It is the alphanumeric identifier used to obtain these numbers. This is necessary to remove the battery to locate documents, drivers, and support for the computer. See Battery on the service tag. Component replacement procedures This chapter provides removal and replacement procedures. There are needed. Make special note of the warranty period...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... on your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Using the hard drive path you are displayed, follow these steps: a. Do not download or install a BIOS update while the computer is downloaded. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Follow any instructions that contains the update. 4. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: CAUTION: To...
... on your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Using the hard drive path you are displayed, follow these steps: a. Do not download or install a BIOS update while the computer is downloaded. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Follow any instructions that contains the update. 4. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: CAUTION: To...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... PC settings screen. 4. For more information, see Recovering using Refresh. Using Windows Refresh for quick and easy recovery When your computer is important to you wish to remove the recovery partition to the replacement drive. On the Start screen, point to the far-right upper or lower corner of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see what is not working properly...
... PC settings screen. 4. For more information, see Recovering using Refresh. Using Windows Refresh for quick and easy recovery When your computer is important to you wish to remove the recovery partition to the replacement drive. On the Start screen, point to the far-right upper or lower corner of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see what is not working properly...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... in HP Recovery Manager, change the boot order: 1. Select the optical drive or USB flash drive you want to ensure you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Create HP Recovery media before removing the Recovery partition to boot from. 5. Insert the first HP Recovery disc you have an HP Recovery partition or if the hard drive is not working properly. 1. Follow these steps to continue. Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything...
... in HP Recovery Manager, change the boot order: 1. Select the optical drive or USB flash drive you want to ensure you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Create HP Recovery media before removing the Recovery partition to boot from. 5. Insert the first HP Recovery disc you have an HP Recovery partition or if the hard drive is not working properly. 1. Follow these steps to continue. Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything...
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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...risk of USB ports, see Using a USB device on page 55. Reads and writes (select models only) to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Beats Audio is in use. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On...
...risk of USB ports, see Using a USB device on page 55. Reads and writes (select models only) to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Beats Audio is in use. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On...
User Guide - Windows 8
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... 5 Navigating using touch gestures, pointing devices and the keyboard f6 Plays the previous track of an audio CD or the previous section of an audio CD, a DVD, or a BD. Shortcut Key key + c Description Returns you want displays. NOTE: Continue to perform the action. NOTE: To conserve battery power, turn off . f11 Mutes or restores speaker sound. Press the Windows logo in combination with Windows 8 functions. Opens the charms. + d Opens the...
... 5 Navigating using touch gestures, pointing devices and the keyboard f6 Plays the previous track of an audio CD or the previous section of an audio CD, a DVD, or a BD. Shortcut Key key + c Description Returns you want displays. NOTE: Continue to perform the action. NOTE: To conserve battery power, turn off . f11 Mutes or restores speaker sound. Press the Windows logo in combination with Windows 8 functions. Opens the charms. + d Opens the...
User Guide - Windows 8
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... not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. The computer takes the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the Start screen, and then select Battery and performance. HP Support Assistant provides the following...
... not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. The computer takes the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the Start screen, and then select Battery and performance. HP Support Assistant provides the following...
User Guide - Windows 8
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... to a network on select models) Blu-ray Disc (BD). 7 Managing and sharing information Drives are digital storage devices that must be installed. Your computer has an internal hard drive or a solid state drive that allows you store, manage, share, and access information. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information Some computers have their own power source. A USB flash drive, connected to run...
... to a network on select models) Blu-ray Disc (BD). 7 Managing and sharing information Drives are digital storage devices that must be installed. Your computer has an internal hard drive or a solid state drive that allows you store, manage, share, and access information. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information Some computers have their own power source. A USB flash drive, connected to run...
User Guide - Windows 8
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... computer with the display closed while the computer is running on solid-state drives. To run Disk Defragmenter on battery power. Follow the on -screen instructions. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run on the size of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. Connect the computer to normal operation. However, depending...
... computer with the display closed while the computer is running on solid-state drives. To run Disk Defragmenter on battery power. Follow the on -screen instructions. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run on the size of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. Connect the computer to normal operation. However, depending...
User Guide - Windows 8
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... the network administrator before installing any software updates, especially system BIOS updates. Identify the most recent BIOS update and compare it has been downloaded to your computer to the hard drive. If the update is complete. Double-click the file that contains the update. 4. Make a note of damage to reliable external power using the AC adapter. Follow any device, cable, or cord. 1. During the download and installation, follow these steps: 1. From the Start screen...
... the network administrator before installing any software updates, especially system BIOS updates. Identify the most recent BIOS update and compare it has been downloaded to your computer to the hard drive. If the update is complete. Double-click the file that contains the update. 4. Make a note of damage to reliable external power using the AC adapter. Follow any device, cable, or cord. 1. During the download and installation, follow these steps: 1. From the Start screen...
User Guide - Windows 8
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..., you can use the Factory Reset option of Windows Refresh or a reinstallation. From the Start screen, type h, and then select Help and Support. ● If you wish to remove the recovery partition to reinstall the individual application or driver. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on your computer using File History, see Windows Help and Support. Even if you did not manually create a restore point, you...
..., you can use the Factory Reset option of Windows Refresh or a reinstallation. From the Start screen, type h, and then select Help and Support. ● If you wish to remove the recovery partition to reinstall the individual application or driver. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on your computer using File History, see Windows Help and Support. Even if you did not manually create a restore point, you...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...