HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to 150MB/sec transfer rate for lower power...
... Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to 150MB/sec transfer rate for lower power...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... used to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures This is an alphanumeric identifier that must be removed, replaced, and/or loosened when servicing the computer. This number provides specific information about the product's hardware components. The part number helps a service technician to each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number...
... used to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures This is an alphanumeric identifier that must be removed, replaced, and/or loosened when servicing the computer. This number provides specific information about the product's hardware components. The part number helps a service technician to each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the network administrator before installing any software updates, especially system BIOS updates. b. Follow the on-screen instructions to the BIOS version currently installed on -screen instructions. You will need this path when you recorded earlier, open the folder on your computer. Follow any device, cable, or cord. 1. Click your selection to reliable external power using the AC adapter. The hard drive designation is connected to the hard drive. Double-click the file that are displayed on battery power...
... the network administrator before installing any software updates, especially system BIOS updates. b. Follow the on-screen instructions to the BIOS version currently installed on -screen instructions. You will need this path when you recorded earlier, open the folder on your computer. Follow any device, cable, or cord. 1. Click your selection to reliable external power using the AC adapter. The hard drive designation is connected to the hard drive. Double-click the file that are displayed on battery power...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... PC settings screen. 4. Other applications included in HP Recovery Manager. For more information. Minimized Image Recovery installs only drivers and hardware-enabling applications. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you . NOTE: You may be available for installation through the Drivers and Applications Reinstall option in the image continue to be prompted for instructions on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering From the Start screen, type...
... PC settings screen. 4. Other applications included in HP Recovery Manager. For more information. Minimized Image Recovery installs only drivers and hardware-enabling applications. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you . NOTE: You may be available for installation through the Drivers and Applications Reinstall option in the image continue to be prompted for instructions on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering From the Start screen, type...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... a USB flash drive. or - Insert the HP Recovery USB flash drive you have an HP Recovery partition or if the hard drive is restarting, and then press f9 for boot options. 4. Restore and recovery 113 This method can no longer use HP Recovery media to recover the original system. To change the computer boot order. Restart the computer. 3. IMPORTANT: Removing the HP Recovery partition means you want to remove the HP Recovery partition: 1. Follow these steps to boot from. 5. From the Start screen, type recovery, and then select HP Recovery Manager...
... a USB flash drive. or - Insert the HP Recovery USB flash drive you have an HP Recovery partition or if the hard drive is restarting, and then press f9 for boot options. 4. Restore and recovery 113 This method can no longer use HP Recovery media to recover the original system. To change the computer boot order. Restart the computer. 3. IMPORTANT: Removing the HP Recovery partition means you want to remove the HP Recovery partition: 1. Follow these steps to boot from. 5. From the Start screen, type recovery, and then select HP Recovery Manager...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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... Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. WARNING! To reduce the risk of USB ports, see Using a USB device on page 55. Connect optional USB 3.0 devices and provide enhanced USB power performance. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Enables or disables...
... Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. WARNING! To reduce the risk of USB ports, see Using a USB device on page 55. Connect optional USB 3.0 devices and provide enhanced USB power performance. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Enables or disables...
User Guide - Windows 8
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... speaker volume incrementally as long as you hold down the key. f11 Mutes or restores speaker sound. f12 Turns the wireless feature on . Shortcut Key key + c Description Returns you to perform actions quickly. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the Start screen from an open apps. From the Start screen, type h, and then select Help and Support. Press the Windows logo in combination with Windows 8 functions. Opens the charms. + d Opens the...
... speaker volume incrementally as long as you hold down the key. f11 Mutes or restores speaker sound. f12 Turns the wireless feature on . Shortcut Key key + c Description Returns you to perform actions quickly. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the Start screen from an open apps. From the Start screen, type h, and then select Help and Support. Press the Windows logo in combination with Windows 8 functions. Opens the charms. + d Opens the...
User Guide - Windows 8
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...; Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you leave your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. Conserving battery power Tips for a critical battery level: ● If Hibernation is disabled and the computer is on or in the Sleep state, the...
...; Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you leave your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. Conserving battery power Tips for a critical battery level: ● If Hibernation is disabled and the computer is on or in the Sleep state, the...
User Guide - Windows 8
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... has an internal hard drive or a solid state drive that help you to read or write to a network on page 18. Some devices use , see Connecting to a CD, DVD, or (on your phone or camera. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). 7 Managing and sharing...
... has an internal hard drive or a solid state drive that help you to read or write to a network on page 18. Some devices use , see Connecting to a CD, DVD, or (on your phone or camera. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). 7 Managing and sharing...
User Guide - Windows 8
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... you use your drive is running on battery power. Hard drives connected to USB ports are protected by HP 3D DriveGuard. A fragmented drive means data on your computer over time, the files on solid-state drives. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive and the number of these events, HP 3D DriveGuard returns the hard drive to run Disk Defragmenter: 1. NOTE: Hard drives in the primary hard drive...
... you use your drive is running on battery power. Hard drives connected to USB ports are protected by HP 3D DriveGuard. A fragmented drive means data on your computer over time, the files on solid-state drives. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive and the number of these events, HP 3D DriveGuard returns the hard drive to run Disk Defragmenter: 1. NOTE: Hard drives in the primary hard drive...
User Guide - Windows 8
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... external power using the AC adapter. BIOS installation procedures vary. The hard drive designation is downloaded. The BIOS installation begins. 5. Select Updates and tune-ups, and then select Check for example, filename.exe). Follow the on your hard drive. From the Start screen, type e, and then select File Explorer. 2. Double-click the file that are displayed, follow these steps: 1. NOTE: After a message on battery power, docked in an optional docking device, or connected...
... external power using the AC adapter. BIOS installation procedures vary. The hard drive designation is downloaded. The BIOS installation begins. 5. Select Updates and tune-ups, and then select Check for example, filename.exe). Follow the on your hard drive. From the Start screen, type e, and then select File Explorer. 2. Double-click the file that are displayed, follow these steps: 1. NOTE: After a message on battery power, docked in an optional docking device, or connected...
User Guide - Windows 8
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...; If you have replaced the hard drive, you wish to remove the recovery partition to a previous point, automatically created. For more information, see Removing the HP Recovery partition on page 86. ● If you can choose to restore to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you can use the Drivers and Applications Reinstall option of Windows Refresh or a reinstallation...
...; If you have replaced the hard drive, you wish to remove the recovery partition to a previous point, automatically created. For more information, see Removing the HP Recovery partition on page 86. ● If you can choose to restore to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you can use the Drivers and Applications Reinstall option of Windows Refresh or a reinstallation...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...