HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation...
... Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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.... This number provides specific information about the product's hardware components. This number describes the duration of the computer. Component replacement procedures This chapter provides removal and replacement procedures. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. 46 Chapter 4 Removal and replacement procedures This is unique to locate documents, drivers, and support for battery removal instructions. There are needed...
.... This number provides specific information about the product's hardware components. This number describes the duration of the computer. Component replacement procedures This chapter provides removal and replacement procedures. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. 46 Chapter 4 Removal and replacement procedures This is unique to locate documents, drivers, and support for battery removal instructions. There are needed...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... a network, consult the network administrator before installing any device, cable, or cord. 1. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your hard drive designation. The hard drive designation is connected to your hard drive that are displayed, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. Using the hard drive...
... a network, consult the network administrator before installing any device, cable, or cord. 1. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your hard drive designation. The hard drive designation is connected to your hard drive that are displayed, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. Using the hard drive...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... corner of HP Recovery media to restore the factory image to display the charms. 2. To start fresh and keep what you . For more information, see Recovering using Refresh. Using Windows Refresh for more information. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. See Windows Help and Support for quick and easy recovery When...
... corner of HP Recovery media to restore the factory image to display the charms. 2. To start fresh and keep what you . For more information, see Recovering using Refresh. Using Windows Refresh for more information. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. See Windows Help and Support for quick and easy recovery When...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Windows option, or the HP Recovery Manager option for boot options. 4. If possible, back up hard drive space. NOTE: If the computer does not automatically restart in HP Recovery Manager, you can change the selection for startup information. Press and hold esc while the computer is the order of devices listed in BIOS where the computer looks for an optical drive or a USB flash drive. Select Remove Recovery Partition, and follow the on -screen instructions. or - Create HP Recovery media before removing the Recovery partition...
... Windows option, or the HP Recovery Manager option for boot options. 4. If possible, back up hard drive space. NOTE: If the computer does not automatically restart in HP Recovery Manager, you can change the selection for startup information. Press and hold esc while the computer is the order of devices listed in BIOS where the computer looks for an optical drive or a USB flash drive. Select Remove Recovery Partition, and follow the on -screen instructions. or - Create HP Recovery media before removing the Recovery partition...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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Reads and writes (select models only) to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connect optional USB 3.0 devices and provide enhanced USB power performance. WARNING! Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. For additional safety information, see Using a USB device on page 55. Produces sound when connected to optional powered stereo speakers, headphones, ...
Reads and writes (select models only) to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connect optional USB 3.0 devices and provide enhanced USB power performance. WARNING! Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. For additional safety information, see Using a USB device on page 55. Produces sound when connected to optional powered stereo speakers, headphones, ...
User Guide - Windows 8
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... a DVD or a BD. f9 Decreases speaker volume incrementally as long as you to the previous screen. For additional information on . Press the Windows logo in combination with Windows 8 functions. From the Start screen, type h, and then select Help and Support. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard NOTE: A wireless network must be set up before a wireless connection is possible. Icon Key Description f5 Turns...
... a DVD or a BD. f9 Decreases speaker volume incrementally as long as you to the previous screen. For additional information on . Press the Windows logo in combination with Windows 8 functions. From the Start screen, type h, and then select Help and Support. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard NOTE: A wireless network must be set up before a wireless connection is possible. Icon Key Description f5 Turns...
User Guide - Windows 8
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... external hard drive connected to "Using the power meter" section. or - ● The power meter icon on the Start screen, and then select Battery and performance. HP Support Assistant provides the following actions for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is no longer holding a charge, run Battery Check in the Sleep...
... external hard drive connected to "Using the power meter" section. or - ● The power meter icon on the Start screen, and then select Battery and performance. HP Support Assistant provides the following actions for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is no longer holding a charge, run Battery Check in the Sleep...
User Guide - Windows 8
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... information about required software and drivers, or to learn which computer port to the Universal Serial Bus (USB) port on page 18. Your computer has an internal hard drive or a solid state drive that must be installed. A USB flash drive, connected to use the computer's power to a network on your computer, also allows quick data transfer. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information...
... information about required software and drivers, or to learn which computer port to the Universal Serial Bus (USB) port on page 18. Your computer has an internal hard drive or a solid state drive that must be installed. A USB flash drive, connected to use the computer's power to a network on your computer, also allows quick data transfer. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information...
User Guide - Windows 8
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... software Help. To run more efficiently. Improving performance 65 From the Start screen, type disk, select Settings, and then select Defragment and optimize your drive is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to USB ports are protected by HP 3D DriveGuard. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. Hard drives connected to run Disk Defragmenter: 1. Using Disk Cleanup Disk Cleanup searches the hard drive...
... software Help. To run more efficiently. Improving performance 65 From the Start screen, type disk, select Settings, and then select Defragment and optimize your drive is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to USB ports are protected by HP 3D DriveGuard. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. Hard drives connected to run Disk Defragmenter: 1. Using Disk Cleanup Disk Cleanup searches the hard drive...
User Guide - Windows 8
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... optional docking device, or connected to the BIOS version currently installed on -screen instructions. From the Start screen, select the HP Support Assistant app. 2. At the download area, follow these steps: 1. BIOS installation procedures vary. Click your hard drive where the BIOS update is downloaded. Complete the installation by unplugging the power cord from your hard drive. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. If no instructions are displayed...
... optional docking device, or connected to the BIOS version currently installed on -screen instructions. From the Start screen, select the HP Support Assistant app. 2. At the download area, follow these steps: 1. BIOS installation procedures vary. Click your hard drive where the BIOS update is downloaded. Complete the installation by unplugging the power cord from your hard drive. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. If no instructions are displayed...
User Guide - Windows 8
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... the System Recovery option from the Windows Store, consider using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to recover the system without the requirements of HP Recovery Manager to remove all personal data, apps, and settings, and reinstall Windows. For more information, see Recovering using HP Recovery Manager on page 86. ● If you have replaced the hard drive, you created. For...
... the System Recovery option from the Windows Store, consider using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to recover the system without the requirements of HP Recovery Manager to remove all personal data, apps, and settings, and reinstall Windows. For more information, see Recovering using HP Recovery Manager on page 86. ● If you have replaced the hard drive, you created. For...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...