HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. Updates to address known issues. To download the...
... Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. Updates to address known issues. To download the...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... what components and parts are as many as 76 screws that is the alphanumeric identifier used to obtain these numbers. This number describes the duration of the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is necessary to remove the battery to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components.
... what components and parts are as many as 76 screws that is the alphanumeric identifier used to obtain these numbers. This number describes the duration of the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is necessary to remove the battery to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components.
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the location on your hard drive where the BIOS update is downloaded. Follow the on -screen instructions to download your computer to an optional power source. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. b. If no instructions are displayed on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. From the Start screen, type e, and...
... the location on your hard drive where the BIOS update is downloaded. Follow the on -screen instructions to download your computer to an optional power source. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. b. If no instructions are displayed on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. From the Start screen, type e, and...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... . See Windows Help and Support for more information, see Recovering using HP Recovery Manager on page 113. For more information, see Recovering using Refresh. From the Start screen, type h, and then select Help and Support. IMPORTANT: Refresh removes any traditional applications that you have a quick way to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. To start fresh and keep what is not working properly...
... . See Windows Help and Support for more information, see Recovering using HP Recovery Manager on page 113. For more information, see Recovering using Refresh. From the Start screen, type h, and then select Help and Support. IMPORTANT: Refresh removes any traditional applications that you have a quick way to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. To start fresh and keep what is not working properly...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... for boot options. 4. Create HP Recovery media before removing the Recovery partition to ensure you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Insert the first HP Recovery disc you have an HP Recovery partition or if the hard drive is not working properly. 1. or - From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery USB flash drive you can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager...
... for boot options. 4. Create HP Recovery media before removing the Recovery partition to ensure you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Insert the first HP Recovery disc you have an HP Recovery partition or if the hard drive is not working properly. 1. or - From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery USB flash drive you can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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...control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Produces sound when connected to an optical disc. WARNING! Reads and writes (select models only) to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. NOTE: For details about different types of USB ports, see Using a USB device on page 55. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Enables or disables...
...control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Produces sound when connected to an optical disc. WARNING! Reads and writes (select models only) to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. NOTE: For details about different types of USB ports, see Using a USB device on page 55. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Enables or disables...
User Guide - Windows 8
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... the Start screen from an open apps. For additional information on . Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f8 Plays the next track of an audio CD or the next section of an audio CD, a DVD, or a BD. f9 Decreases speaker volume incrementally as long as you want displays. f11 Mutes or restores speaker sound. Opens the charms. + d Opens...
... the Start screen from an open apps. For additional information on . Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f8 Plays the next track of an audio CD or the next section of an audio CD, a DVD, or a BD. f9 Decreases speaker volume incrementally as long as you want displays. f11 Mutes or restores speaker sound. Opens the charms. + d Opens...
User Guide - Windows 8
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... into an external power source, such as an external hard drive connected to "Using the power meter" section. Identifying low battery levels When a battery that is no longer holding a charge, run Battery Check in HP Support Assistant. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in the Sleep state, the computer initiates Hibernation. 48 Chapter 6 Managing power NOTE: For...
... into an external power source, such as an external hard drive connected to "Using the power meter" section. Identifying low battery levels When a battery that is no longer holding a charge, run Battery Check in HP Support Assistant. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in the Sleep state, the computer initiates Hibernation. 48 Chapter 6 Managing power NOTE: For...
User Guide - Windows 8
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... an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for all of your phone or camera. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your personal files. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing...
... an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for all of your phone or camera. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your personal files. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing...
User Guide - Windows 8
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... Start screen, type disk, select Settings, and then select Defragment and optimize your drive is not contiguous (sequential) and, because of this, the hard drive works harder to USB ports are protected by HP 3D DriveGuard. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on -screen instructions. A fragmented drive means data on the hard drive so that you can defragment your hard drive...
... Start screen, type disk, select Settings, and then select Defragment and optimize your drive is not contiguous (sequential) and, because of this, the hard drive works harder to USB ports are protected by HP 3D DriveGuard. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on -screen instructions. A fragmented drive means data on the hard drive so that you can defragment your hard drive...
User Guide - Windows 8
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... to reliable external power using the AC adapter. If no instructions are displayed, follow these steps: a. At the download area, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions. 4. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any device, cable, or cord. 1. b. BIOS installation procedures vary. Click your hard drive that has...
... to reliable external power using the AC adapter. If no instructions are displayed, follow these steps: a. At the download area, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions. 4. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any device, cable, or cord. 1. b. BIOS installation procedures vary. Click your hard drive that has...
User Guide - Windows 8
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... manually create a restore point, you to restore without the requirements of HP Recovery media to restore the factory image to the replacement drive. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions. ● If you want to reset your information from the backups you need to restore your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Remove...
... manually create a restore point, you to restore without the requirements of HP Recovery media to restore the factory image to the replacement drive. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions. ● If you want to reset your information from the backups you need to restore your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Remove...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...