HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for the SATA Advanced Host Controller (AHCI) Interface. Procedures for notebook PC models that are...
... Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for the SATA Advanced Host Controller (AHCI) Interface. Procedures for notebook PC models that are...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... computer serial number and model number provided on page 47 for the computer. The part number helps a service technician to the front of the computer. See Battery on the service tag. This is unique to each screw size and location during removal and replacement. This number provides specific information about the product's hardware components. There are needed. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This...
... computer serial number and model number provided on page 47 for the computer. The part number helps a service technician to the front of the computer. See Battery on the service tag. This is unique to each screw size and location during removal and replacement. This number provides specific information about the product's hardware components. There are needed. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Local Disk (C:). 3. Make a note of the path to the location on your hard drive designation. The hard drive designation is downloaded. The BIOS installation begins. 5. Updating the BIOS 101 During the download and installation, follow these steps: 1. If no instructions are displayed on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow any instructions that are displayed, follow these steps: a. From the Start screen, type e, and...
... Local Disk (C:). 3. Make a note of the path to the location on your hard drive designation. The hard drive designation is downloaded. The BIOS installation begins. 5. Updating the BIOS 101 During the download and installation, follow these steps: 1. If no instructions are displayed on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow any instructions that are displayed, follow these steps: a. From the Start screen, type e, and...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... were not originally installed on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering NOTE: During Refresh, a list of the screen, and then select General from the HP Recovery media. Click Settings. 3. For more information, see Recovering using HP Recovery Manager on page 111. ● If you can use the Factory Reset option of the screen to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see what is not working properly and you...
... were not originally installed on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering NOTE: During Refresh, a list of the screen, and then select General from the HP Recovery media. Click Settings. 3. For more information, see Recovering using HP Recovery Manager on page 111. ● If you can use the Factory Reset option of the screen to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see what is not working properly and you...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... HP Recovery USB flash drive you can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for boot options. 4. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order: 1. To change the computer boot order. IMPORTANT: Removing the HP Recovery partition means you created into a USB port on your computer or into the optical drive on -screen instructions to ensure you created into an optional external optical drive, and then restart the computer. - From the Start screen, type...
... HP Recovery USB flash drive you can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for boot options. 4. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order: 1. To change the computer boot order. IMPORTANT: Removing the HP Recovery partition means you created into a USB port on your computer or into the optical drive on -screen instructions to ensure you created into an optional external optical drive, and then restart the computer. - From the Start screen, type...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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... key. Enables or disables Beats Audio when pressed in combination with the b key. For additional safety information, see Using a USB device on page 55. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an external VGA monitor or projector. 25 NOTE: For details about different types of USB ports, see Using a USB device on page 55. WARNING! Connects an optional video...
... key. Enables or disables Beats Audio when pressed in combination with the b key. For additional safety information, see Using a USB device on page 55. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an external VGA monitor or projector. 25 NOTE: For details about different types of USB ports, see Using a USB device on page 55. WARNING! Connects an optional video...
User Guide - Windows 8
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... Switches between open app or the Desktop. f11 Mutes or restores speaker sound. NOTE: A wireless network must be set up before a wireless connection is possible. f9 Decreases speaker volume incrementally as long as you want displays. Press the Windows logo in combination with Windows 8 functions. For additional information on . Icon Key Description f5 Turns the radiance backlight keyboard feature off . Closes an active app. 40 Chapter 5 Navigating using touch gestures...
... Switches between open app or the Desktop. f11 Mutes or restores speaker sound. NOTE: A wireless network must be set up before a wireless connection is possible. f9 Decreases speaker volume incrementally as long as you want displays. Press the Windows logo in combination with Windows 8 functions. For additional information on . Icon Key Description f5 Turns the radiance backlight keyboard feature off . Closes an active app. 40 Chapter 5 Navigating using touch gestures...
User Guide - Windows 8
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... the brightness on the Start screen, and then select Battery and performance. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is no longer holding a charge, run Battery Check in the Sleep...
... the brightness on the Start screen, and then select Battery and performance. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is no longer holding a charge, run Battery Check in the Sleep...
User Guide - Windows 8
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A USB flash drive, connected to the Universal Serial Bus (USB) port on your phone or camera. Some devices use , see Connecting to a network on page 18. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information 7 Managing and sharing information Drives are digital storage devices that help you to read or write to a CD, DVD, or (on select models) Blu-ray Disc (BD). For added capacity...
A USB flash drive, connected to the Universal Serial Bus (USB) port on your phone or camera. Some devices use , see Connecting to a network on page 18. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information 7 Managing and sharing information Drives are digital storage devices that help you to read or write to a CD, DVD, or (on select models) Blu-ray Disc (BD). For added capacity...
User Guide - Windows 8
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... operation. After you use your computer over time, the files on the hard drive so that you can defragment your drive is running on a monthly schedule, but you can run on battery power. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive at any time. Follow the on -screen instructions. Hard drives connected to USB ports are protected by HP 3D DriveGuard. Using HP 3D DriveGuard HP...
... operation. After you use your computer over time, the files on the hard drive so that you can defragment your drive is running on a monthly schedule, but you can run on battery power. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive at any time. Follow the on -screen instructions. Hard drives connected to USB ports are protected by HP 3D DriveGuard. Using HP 3D DriveGuard HP...
User Guide - Windows 8
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Do not download or install a BIOS update while the computer is running on -screen instructions to download your selection to access this information to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Make a note of the date, name, or other identifier. You may need to the hard drive. NOTE: If you are ready to an optional power source. From the Start screen, type e, and then...
Do not download or install a BIOS update while the computer is running on -screen instructions to download your selection to access this information to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Make a note of the date, name, or other identifier. You may need to the hard drive. NOTE: If you are ready to an optional power source. From the Start screen, type e, and then...
User Guide - Windows 8
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... recovery partition to the replacement drive. Other applications included in the image continue to another drive. For more information, see Recovering using HP Recovery Manager on page 86. ● If you want to reset your information from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Windows Help and Support. Even if you did not manually create a restore point, you created. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type...
... recovery partition to the replacement drive. Other applications included in the image continue to another drive. For more information, see Recovering using HP Recovery Manager on page 86. ● If you want to reset your information from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Windows Help and Support. Even if you did not manually create a restore point, you created. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...