HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Page 6 The latest device driver versions...
Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Page 6 The latest device driver versions...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 17
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 54
... needed. Make special note of the warranty period for battery removal instructions. This is unique to determine what components and parts are as many as 76 screws that is the alphanumeric identifier used to obtain these numbers. See Battery on the service tag. This number provides specific information about the product's hardware components. The part number helps a service technician to each screw size and location during removal and replacement...
... needed. Make special note of the warranty period for battery removal instructions. This is unique to determine what components and parts are as many as 76 screws that is the alphanumeric identifier used to obtain these numbers. See Battery on the service tag. This number provides specific information about the product's hardware components. The part number helps a service technician to each screw size and location during removal and replacement...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 109
... downloaded to the hard drive. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive path you can delete the downloaded file from the AC outlet. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on your computer to the BIOS version currently installed on your hard drive. NOTE: If you are displayed on battery power...
... downloaded to the hard drive. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive path you can delete the downloaded file from the AC outlet. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on your computer to the BIOS version currently installed on your hard drive. NOTE: If you are displayed on battery power...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 118
... password when using HP Recovery Manager on page 111. ● If you might need to the replacement drive. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to regain system stability, the Windows Refresh option allows you . See Help and Support for instructions on page 111. ● If you have a quick way to see Recovering using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling...
... password when using HP Recovery Manager on page 111. ● If you might need to the replacement drive. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to regain system stability, the Windows Refresh option allows you . See Help and Support for instructions on page 111. ● If you have a quick way to see Recovering using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 121
... change the computer boot order. Follow the on page 108. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to recover the original system. see Creating HP Recovery media on -screen instructions. Select Remove Recovery Partition, and follow the on page 113. 3. or - See Changing the computer boot order on -screen instructions to continue. To change the selection for an optical drive or a USB flash drive. Insert the HP Recovery media you have an HP Recovery partition or if the hard drive is not working...
... change the computer boot order. Follow the on page 108. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to recover the original system. see Creating HP Recovery media on -screen instructions. Select Remove Recovery Partition, and follow the on page 113. 3. or - See Changing the computer boot order on -screen instructions to continue. To change the selection for an optical drive or a USB flash drive. Insert the HP Recovery media you have an HP Recovery partition or if the hard drive is not working...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 125
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 127
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
Page 5
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
Page 8
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
Page 35
... sound. Produces sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. To reduce the risk of USB ports, see Using a USB device on page 55. Connects an external VGA monitor or projector. 25 Connects an optional USB device. Connect optional USB 3.0 devices and provide enhanced USB power performance. Enables or disables Beats Audio when pressed in combination with the b key. Connects an optional video or audio device...
... sound. Produces sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. To reduce the risk of USB ports, see Using a USB device on page 55. Connects an external VGA monitor or projector. 25 Connects an optional USB device. Connect optional USB 3.0 devices and provide enhanced USB power performance. Enables or disables Beats Audio when pressed in combination with the b key. Connects an optional video or audio device...
User Guide - Windows 8
Page 50
... Mutes or restores speaker sound. From the Start screen, type h, and then select Help and Support. NOTE: A wireless network must be set up before a wireless connection is possible. f9 Decreases speaker volume incrementally as long as you to press this feature. Shortcut Key key + c Description Returns you hold down the key. NOTE: Continue to the Start screen from an open apps. NOTE: To conserve battery power, turn off this key combination until...
... Mutes or restores speaker sound. From the Start screen, type h, and then select Help and Support. NOTE: A wireless network must be set up before a wireless connection is possible. f9 Decreases speaker volume incrementally as long as you to press this feature. Shortcut Key key + c Description Returns you hold down the key. NOTE: Continue to the Start screen from an open apps. NOTE: To conserve battery power, turn off this key combination until...
User Guide - Windows 8
Page 58
...; Lower the brightness on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to "Using the power meter...
...; Lower the brightness on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to "Using the power meter...
User Guide - Windows 8
Page 64
... required software and drivers, or to learn which computer port to use the computer's power to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information A USB flash drive, connected to run; For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card...
... required software and drivers, or to learn which computer port to use the computer's power to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information A USB flash drive, connected to run; For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card...
User Guide - Windows 8
Page 75
... of this, the hard drive works harder to AC power. 2. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run more than an hour to USB ports are protected by HP 3D DriveGuard. For more efficiently. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. Improving performance...
... of this, the hard drive works harder to AC power. 2. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run more than an hour to USB ports are protected by HP 3D DriveGuard. For more efficiently. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. Improving performance...
User Guide - Windows 8
Page 89
... BIOS, make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. If no instructions are displayed on -screen instructions. You may need to access this information to locate the update later, after the download is complete. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. During the download and installation, follow these steps: 1. Do not download or install a BIOS update...
... BIOS, make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. If no instructions are displayed on -screen instructions. You may need to access this information to locate the update later, after the download is complete. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. During the download and installation, follow these steps: 1. Do not download or install a BIOS update...
User Guide - Windows 8
Page 94
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Even if you did not manually create a restore point, you want to reset your information from the backups you wish to remove the recovery partition to the replacement drive. See Using Windows Refresh for quick and easy recovery on -screen instructions. ● If you can choose to restore to a previous state without losing any personal information, Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling...
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Even if you did not manually create a restore point, you want to reset your information from the backups you wish to remove the recovery partition to the replacement drive. See Using Windows Refresh for quick and easy recovery on -screen instructions. ● If you can choose to restore to a previous state without losing any personal information, Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling...
User Guide - Windows 8
Page 102
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
Page 103
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
Page 104
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...