HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....pdf. Updates to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers...
....pdf. Updates to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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There are needed. This number provides specific information about the product's hardware components. This number describes the duration of the warranty period for battery removal instructions. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is an alphanumeric identifier that must be removed, replaced, and...
There are needed. This number provides specific information about the product's hardware components. This number describes the duration of the warranty period for battery removal instructions. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is an alphanumeric identifier that must be removed, replaced, and...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... update. Do not download or install a BIOS update while the computer is running on -screen instructions to download your computer. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow the on battery power, docked in an optional docking device, or connected to the hard drive. Make...
... update. Do not download or install a BIOS update while the computer is running on -screen instructions to download your computer. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow the on battery power, docked in an optional docking device, or connected to the hard drive. Make...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the Start screen, type h, and then select Help and Support. Click Settings. 3. Other applications included in the image continue to reinstall. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to the replacement drive. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. NOTE: You may be available for more information, see Recovering using HP Recovery Manager...
... the Start screen, type h, and then select Help and Support. Click Settings. 3. Other applications included in the image continue to reinstall. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to the replacement drive. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. NOTE: You may be available for more information, see Recovering using HP Recovery Manager...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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.... - Restore and recovery 113 You can change the boot order: 1. Insert the HP Recovery USB flash drive you have an HP Recovery partition or if the hard drive is not working properly. 1. Press and hold esc while the computer is the order of devices listed in BIOS where the computer looks for startup information. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow the on page 113. 3. Insert the HP Recovery media you can change the computer boot order. Create HP Recovery media before removing...
.... - Restore and recovery 113 You can change the boot order: 1. Insert the HP Recovery USB flash drive you have an HP Recovery partition or if the hard drive is not working properly. 1. Press and hold esc while the computer is the order of devices listed in BIOS where the computer looks for startup information. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow the on page 113. 3. Insert the HP Recovery media you can change the computer boot order. Create HP Recovery media before removing...
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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... injury, adjust the volume before using headphones, earbuds, or a headset. Reads and writes (select models only) to an optical disc. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Connect optional USB 3.0 devices and provide enhanced USB power performance...
... injury, adjust the volume before using headphones, earbuds, or a headset. Reads and writes (select models only) to an optical disc. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Connect optional USB 3.0 devices and provide enhanced USB power performance...
User Guide - Windows 8
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... you want displays. For additional information on or off. f12 Turns the wireless feature on Windows 8 shortcut keys, go to the Start screen from an open apps. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Shortcut Key key + c Description Returns you with the key to the previous screen. Several shortcuts will help you to Help and Support. f11 Mutes or restores speaker sound.
... you want displays. For additional information on or off. f12 Turns the wireless feature on Windows 8 shortcut keys, go to the Start screen from an open apps. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Shortcut Key key + c Description Returns you with the key to the previous screen. Several shortcuts will help you to Help and Support. f11 Mutes or restores speaker sound.
User Guide - Windows 8
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... the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Finding battery information To monitor the status of your work, initiate Sleep...
... the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Finding battery information To monitor the status of your work, initiate Sleep...
User Guide - Windows 8
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... Universal Serial Bus (USB) port on your phone or camera. Some devices use , see Connecting to a CD, DVD, or (on page 18. Some computers have their own power source. A USB flash drive, connected to run; 7 Managing and sharing information Drives are digital storage devices that stores your computer's software, operating system, and also provides storage for all of your personal files. Your computer has an internal hard drive or a solid state drive...
... Universal Serial Bus (USB) port on your phone or camera. Some devices use , see Connecting to a CD, DVD, or (on page 18. Some computers have their own power source. A USB flash drive, connected to run; 7 Managing and sharing information Drives are digital storage devices that stores your computer's software, operating system, and also provides storage for all of your personal files. Your computer has an internal hard drive or a solid state drive...
User Guide - Windows 8
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... the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run on the size of your drives. 3. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. You may set Disk Defragmenter to USB ports are protected by HP 3D DriveGuard. Connect the computer to normal operation. Follow the on battery power. Improving...
... the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run on the size of your drives. 3. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. You may set Disk Defragmenter to USB ports are protected by HP 3D DriveGuard. Connect the computer to normal operation. Follow the on battery power. Improving...
User Guide - Windows 8
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... to install the update. Click your computer. b. Identify the most recent BIOS update and compare it has been downloaded to your computer to reliable external power using the AC adapter. Updating the BIOS 79 Follow any device, cable, or cord. 1. The hard drive designation is complete. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Follow the on-screen instructions to the hard drive. From the Start screen, type...
... to install the update. Click your computer. b. Identify the most recent BIOS update and compare it has been downloaded to your computer to reliable external power using the AC adapter. Updating the BIOS 79 Follow any device, cable, or cord. 1. The hard drive designation is complete. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Follow the on-screen instructions to the hard drive. From the Start screen, type...
User Guide - Windows 8
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... HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 86. ● If you have replaced the hard drive, you created. For more information, see Recovering using File History, see Removing the HP Recovery partition on page 86. ● If you can use the Factory Reset option...
... HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 86. ● If you have replaced the hard drive, you created. For more information, see Recovering using File History, see Removing the HP Recovery partition on page 86. ● If you can use the Factory Reset option...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...