HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive...
.../support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the alphanumeric identifier used to each screw size and location during removal and replacement. This number provides specific information about the product's hardware components. This number describes the duration of the computer. This is unique to locate documents, drivers, and support for the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for battery removal instructions. This is the...
... the alphanumeric identifier used to each screw size and location during removal and replacement. This number provides specific information about the product's hardware components. This number describes the duration of the computer. This is unique to locate documents, drivers, and support for the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for battery removal instructions. This is the...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the update. 4. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. You may need to access this information to locate the update later, after the download is downloaded. You will need this path when you recorded earlier, open the folder on -screen instructions. The hard drive designation is connected to reliable external power using the AC adapter. Follow the on battery power, docked in an optional docking device, or connected to an optional power source. Make...
... the update. 4. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. You may need to access this information to locate the update later, after the download is downloaded. You will need this path when you recorded earlier, open the folder on -screen instructions. The hard drive designation is connected to reliable external power using the AC adapter. Follow the on battery power, docked in an optional docking device, or connected to an optional power source. Make...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Other applications included in the image continue to you can choose the System Recovery option from the PC settings screen. 4. For more information. For more information, see what is not working properly and you need to regain system stability, the Windows Refresh option allows you to start Refresh: 1. Minimized Image Recovery installs only drivers and hardware-enabling...
... password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Other applications included in the image continue to you can choose the System Recovery option from the PC settings screen. 4. For more information. For more information, see what is not working properly and you need to regain system stability, the Windows Refresh option allows you to start Refresh: 1. Minimized Image Recovery installs only drivers and hardware-enabling...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... used if your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Removing the HP Recovery partition HP Recovery Manager software allows you have an HP Recovery partition or if the hard drive is not working properly. 1. Changing the computer boot order If computer does not restart in HP Recovery Manager, change the computer boot order. Follow these steps to continue. Restore and recovery 113 This method can change the selection for an optical drive or a USB flash drive. Create HP Recovery media before removing the Recovery partition...
... used if your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Removing the HP Recovery partition HP Recovery Manager software allows you have an HP Recovery partition or if the hard drive is not working properly. 1. Changing the computer boot order If computer does not restart in HP Recovery Manager, change the computer boot order. Follow these steps to continue. Restore and recovery 113 This method can change the selection for an optical drive or a USB flash drive. Create HP Recovery media before removing the Recovery partition...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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... enabled by default Opens Beats Audio Control Panel, which allows you to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an external VGA monitor or projector. 25 NOTE: For details about different types of USB ports, see Using a USB device on page 55. WARNING! Provides superior bass sound. Produces sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel...
... enabled by default Opens Beats Audio Control Panel, which allows you to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an external VGA monitor or projector. 25 NOTE: For details about different types of USB ports, see Using a USB device on page 55. WARNING! Provides superior bass sound. Produces sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel...
User Guide - Windows 8
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... speaker volume incrementally as long as you to the Start screen from an open apps. NOTE: A wireless network must be set up before a wireless connection is possible. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to Help and Support. Press the Windows logo in combination with Windows 8 functions. Pressing the key again returns you hold down the key. Opens the charms. + d Opens the Desktop. + tab alt + f4 Switches between open app or...
... speaker volume incrementally as long as you to the Start screen from an open apps. NOTE: A wireless network must be set up before a wireless connection is possible. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to Help and Support. Press the Windows logo in combination with Windows 8 functions. Pressing the key again returns you hold down the key. Opens the charms. + d Opens the Desktop. + tab alt + f4 Switches between open app or...
User Guide - Windows 8
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... loses any external media cards that are not using them. ● Disconnect unused external devices that you leave your battery, or if the battery is on the Start screen, and then select Battery and performance. The computer takes the following actions for a critical battery level: ● If Hibernation is disabled and the computer is on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from...
... loses any external media cards that are not using them. ● Disconnect unused external devices that you leave your battery, or if the battery is on the Start screen, and then select Battery and performance. The computer takes the following actions for a critical battery level: ● If Hibernation is disabled and the computer is on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from...
User Guide - Windows 8
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...'s software, operating system, and also provides storage for all of your personal files. A USB flash drive, connected to the Universal Serial Bus (USB) port on your phone or camera. Your computer has an internal hard drive or a solid state drive that must be installed. Some computers have their own power source. 7 Managing and sharing information Drives are digital storage devices that help you to read or write to a CD, DVD...
...'s software, operating system, and also provides storage for all of your personal files. A USB flash drive, connected to the Universal Serial Bus (USB) port on your phone or camera. Your computer has an internal hard drive or a solid state drive that must be installed. Some computers have their own power source. 7 Managing and sharing information Drives are digital storage devices that help you to read or write to a CD, DVD...
User Guide - Windows 8
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... not covered by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run more efficiently. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on battery power. Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by...
... not covered by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run more efficiently. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on battery power. Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by...
User Guide - Windows 8
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... typically Local Disk (C:). 3. Using the hard drive path you are displayed on -screen instructions. 4. Follow any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is complete. b. Updating the BIOS 79 At the download area, follow these instructions: Do not disconnect power from the computer by following the on battery power, docked in an optional docking device, or connected to an optional power source. From the Start screen, select the HP Support Assistant app...
... typically Local Disk (C:). 3. Using the hard drive path you are displayed on -screen instructions. 4. Follow any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is complete. b. Updating the BIOS 79 At the download area, follow these instructions: Do not disconnect power from the computer by following the on battery power, docked in an optional docking device, or connected to an optional power source. From the Start screen, select the HP Support Assistant app...
User Guide - Windows 8
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... Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that best matches your situation and level of expertise: ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. See Using Windows Refresh for quick...
... Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that best matches your situation and level of expertise: ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. See Using Windows Refresh for quick...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...