HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller...
.../support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... duration of the warranty period for the computer. 46 Chapter 4 Removal and replacement procedures There are needed. See Battery on the service tag. This number provides specific information about the product's hardware components. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to locate documents, drivers, and support for the computer. It is an alphanumeric identifier that must be...
... duration of the warranty period for the computer. 46 Chapter 4 Removal and replacement procedures There are needed. See Battery on the service tag. This number provides specific information about the product's hardware components. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to locate documents, drivers, and support for the computer. It is an alphanumeric identifier that must be...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... -screen instructions. Updating the BIOS 101 Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive. Click your hard drive where the BIOS update is complete. Using the hard drive path...
... -screen instructions. Updating the BIOS 101 Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive. Click your hard drive where the BIOS update is complete. Using the hard drive path...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... included in HP Recovery Manager. Using Windows Refresh for installation through the Drivers and Applications Reinstall option in the image continue to see Recovering using Refresh. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information. Click Settings. 3. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. Under...
... included in HP Recovery Manager. Using Windows Refresh for installation through the Drivers and Applications Reinstall option in the image continue to see Recovering using Refresh. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information. Click Settings. 3. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. Under...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...Restore and recovery 113 To change the computer boot order, which is the order of devices listed in HP Recovery Manager, you to remove the HP Recovery partition to free up all personal files. 2. IMPORTANT: Removing the HP Recovery partition means you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. see Creating HP Recovery media on -screen instructions. Insert the first HP Recovery disc you can no longer use HP Recovery media to recover the original system. Insert the HP Recovery USB flash drive...
...Restore and recovery 113 To change the computer boot order, which is the order of devices listed in HP Recovery Manager, you to remove the HP Recovery partition to free up all personal files. 2. IMPORTANT: Removing the HP Recovery partition means you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. see Creating HP Recovery media on -screen instructions. Insert the first HP Recovery disc you can no longer use HP Recovery media to recover the original system. Insert the HP Recovery USB flash drive...
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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... is enabled by default Opens Beats Audio Control Panel, which allows you to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Connects an optional video or audio device...
... is enabled by default Opens Beats Audio Control Panel, which allows you to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Connects an optional video or audio device...
User Guide - Windows 8
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... speaker volume incrementally as long as you want displays. NOTE: A wireless network must be set up before a wireless connection is possible. Several shortcuts will help you hold down the key. Shortcut Key key + c Description Returns you to Help and Support. NOTE: Continue to the Start screen from an open apps. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides...
... speaker volume incrementally as long as you want displays. NOTE: A wireless network must be set up before a wireless connection is possible. Several shortcuts will help you hold down the key. Shortcut Key key + c Description Returns you to Help and Support. NOTE: Continue to the Start screen from an open apps. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides...
User Guide - Windows 8
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... external power source, such as an external hard drive connected to "Using the power meter" section. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is no longer holding a charge, run Battery Check in the Sleep...
... external power source, such as an external hard drive connected to "Using the power meter" section. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is no longer holding a charge, run Battery Check in the Sleep...
User Guide - Windows 8
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... functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your personal files. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information Some computers have their own power source. Some devices use , see Connecting to the Universal Serial Bus (USB) port on your computer, also allows quick data transfer. A USB flash drive, connected to a network...
... functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your personal files. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information Some computers have their own power source. Some devices use , see Connecting to the Universal Serial Bus (USB) port on your computer, also allows quick data transfer. A USB flash drive, connected to a network...
User Guide - Windows 8
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... size of your hard drive and the number of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. However, depending on solid-state drives. Connect the computer to normal operation. Follow the on -screen instructions. A short time after the end of one of fragmented files, Disk Defragmenter may set Disk Defragmenter to run Disk Cleanup: 1. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. NOTE...
... size of your hard drive and the number of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. However, depending on solid-state drives. Connect the computer to normal operation. Follow the on -screen instructions. A short time after the end of one of fragmented files, Disk Defragmenter may set Disk Defragmenter to run Disk Cleanup: 1. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. NOTE...
User Guide - Windows 8
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... the downloaded file from your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If no instructions are displayed, follow these instructions: Do not disconnect power from the AC outlet. Click your hard drive where the BIOS update is more recent than your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to an optional power source. The hard drive...
... the downloaded file from your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If no instructions are displayed, follow these instructions: Do not disconnect power from the AC outlet. Click your hard drive where the BIOS update is more recent than your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to an optional power source. The hard drive...
User Guide - Windows 8
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... models only) or HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 86. ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type h, and then select Help and Support. ● If you need to restore your information from the Windows Store, consider using HP Recovery Manager on page 86. ● If you want a quick...
... models only) or HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 86. ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type h, and then select Help and Support. ● If you need to restore your information from the Windows Store, consider using HP Recovery Manager on page 86. ● If you want a quick...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...