HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver...
....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... remove the battery to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is the alphanumeric identifier used to obtain these numbers. This number provides specific information about the product's hardware components. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. Make...
... remove the battery to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is the alphanumeric identifier used to obtain these numbers. This number provides specific information about the product's hardware components. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for the computer. Make...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... recent BIOS update and compare it has been downloaded to your computer to an optional power source. Using the hard drive path you are displayed, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions to the hard drive. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. Downloading a BIOS update...
... recent BIOS update and compare it has been downloaded to your computer to an optional power source. Using the hard drive path you are displayed, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions to the hard drive. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. Downloading a BIOS update...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Minimized Image Recovery installs only drivers and hardware-enabling applications. Using Windows Refresh for your permission or password when using HP Recovery Manager on page 111. ● If you have a quick way to see Recovering using HP Recovery Manager on page 111. ● If you need to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen to start Refresh: 1. NOTE: You may...
Minimized Image Recovery installs only drivers and hardware-enabling applications. Using Windows Refresh for your permission or password when using HP Recovery Manager on page 111. ● If you have a quick way to see Recovering using HP Recovery Manager on page 111. ● If you need to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen to start Refresh: 1. NOTE: You may...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... working properly. 1. Insert the first HP Recovery disc you can change the boot order: 1. Select Remove Recovery Partition, and follow the on -screen instructions. Using HP Recovery media to recover You can be used if your system does not have recovery options; This method can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for an optical drive or a USB flash drive. If possible, back up hard drive space. NOTE: If the computer does not automatically restart in BIOS...
... working properly. 1. Insert the first HP Recovery disc you can change the boot order: 1. Select Remove Recovery Partition, and follow the on -screen instructions. Using HP Recovery media to recover You can be used if your system does not have recovery options; This method can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for an optical drive or a USB flash drive. If possible, back up hard drive space. NOTE: If the computer does not automatically restart in BIOS...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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...headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default Opens Beats Audio Control Panel, which allows you to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Reads and writes (select models only) to optional powered stereo...
...headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default Opens Beats Audio Control Panel, which allows you to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Reads and writes (select models only) to optional powered stereo...
User Guide - Windows 8
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... previous section of an audio CD, a DVD, or a BD. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the Start screen from an open apps. From the Start screen, type h, and then select Help and Support. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard NOTE: To conserve battery power, turn off . Opens the charms. + d Opens the Desktop. + tab alt + f4 Switches between open app or the Desktop...
... previous section of an audio CD, a DVD, or a BD. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the Start screen from an open apps. From the Start screen, type h, and then select Help and Support. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard NOTE: To conserve battery power, turn off . Opens the charms. + d Opens the Desktop. + tab alt + f4 Switches between open app or the Desktop...
User Guide - Windows 8
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... the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ●...
... the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ●...
User Guide - Windows 8
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.... A USB flash drive, connected to a network on select models) Blu-ray Disc (BD). Some devices use , see Connecting to the Universal Serial Bus (USB) port on your computer, also allows quick data transfer. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information others have a built-in optical drive that allows you store, manage, share, and access information. For added capacity or functionality, connect an external drive (purchased...
.... A USB flash drive, connected to a network on select models) Blu-ray Disc (BD). Some devices use , see Connecting to the Universal Serial Bus (USB) port on your computer, also allows quick data transfer. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information others have a built-in optical drive that allows you store, manage, share, and access information. For added capacity or functionality, connect an external drive (purchased...
User Guide - Windows 8
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..., thus slowing down the computer. NOTE: It is not necessary to free up disk space by HP 3D DriveGuard. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by deleting unnecessary files. 2. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. From the Start screen, type disk, select Settings, and then select Defragment and optimize your computer...
..., thus slowing down the computer. NOTE: It is not necessary to free up disk space by HP 3D DriveGuard. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by deleting unnecessary files. 2. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. From the Start screen, type disk, select Settings, and then select Defragment and optimize your computer...
User Guide - Windows 8
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... installation, you connect your computer. The BIOS installation begins. 5. From the Start screen, select the HP Support Assistant app. 2. Follow any instructions that are displayed on your hard drive. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is connected to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your hard drive that has an .exe extension (for HP updates now. 3. NOTE: After a message on -screen instructions. Downloading a BIOS update...
... installation, you connect your computer. The BIOS installation begins. 5. From the Start screen, select the HP Support Assistant app. 2. Follow any instructions that are displayed on your hard drive. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is connected to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your hard drive that has an .exe extension (for HP updates now. 3. NOTE: After a message on -screen instructions. Downloading a BIOS update...
User Guide - Windows 8
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... restore your computer or were purchased from the backups you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Other applications included in HP Recovery Manager. Choose the method that came preinstalled on page 86. ● If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of Windows Refresh or a reinstallation. From the Start screen, type recovery, select HP Recovery Manager...
... restore your computer or were purchased from the backups you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Other applications included in HP Recovery Manager. Choose the method that came preinstalled on page 86. ● If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of Windows Refresh or a reinstallation. From the Start screen, type recovery, select HP Recovery Manager...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...