HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to Take Document any important data! Does Operating System recognize drive? slow performance... (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such ...
... F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to Take Document any important data! Does Operating System recognize drive? slow performance... (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such ...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 117
From the Start screen, type h, and ... working state or even back to help you successfully set up the computer, create HP Recovery media. HP Recovery media you create will help you safeguard your most recent backup. 1. For more...● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to the original factory state, all information from the hard...the partitions. After you return your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. This step creates a backup of backing up, restoring ...
From the Start screen, type h, and ... working state or even back to help you successfully set up the computer, create HP Recovery media. HP Recovery media you create will help you safeguard your most recent backup. 1. For more...● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to the original factory state, all information from the hard...the partitions. After you return your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. This step creates a backup of backing up, restoring ...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 118
...factory, and then configures the settings for the programs. HP Recovery media can also be used to http://welcome.hp.com/country/us/en/wwcontact_us.html. For worldwide support, go /contactHP. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set to... a USB port on . For more information and steps for the blank USB flash drive or the number of HP Recovery media can also manually create a system restore point at any time. From the Start screen, type h, and...
...factory, and then configures the settings for the programs. HP Recovery media can also be used to http://welcome.hp.com/country/us/en/wwcontact_us.html. For worldwide support, go /contactHP. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set to... a USB port on . For more information and steps for the blank USB flash drive or the number of HP Recovery media can also manually create a system restore point at any time. From the Start screen, type h, and...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 120
...reinstall. For more information, see Removing the HP Recovery partition on page 113. ● If you want to recover the computer's original factory partitioning and content, you might need to the replacement drive. From the Start screen, type h, and then select Help and ...Support. Using Windows Refresh for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on reinstalling ...
...reinstall. For more information, see Removing the HP Recovery partition on page 113. ● If you want to recover the computer's original factory partitioning and content, you might need to the replacement drive. From the Start screen, type h, and then select Help and ...Support. Using Windows Refresh for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on reinstalling ...
User Guide - Windows 8
Page 25
... (1) (2) Battery bay Battery release latch Description Holds the battery. Releases the battery from the list of apps. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to... the module to the hard drive bay, memory module compartment wireless compartment and memory module compartment. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer...
... (1) (2) Battery bay Battery release latch Description Holds the battery. Releases the battery from the list of apps. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to... the module to the hard drive bay, memory module compartment wireless compartment and memory module compartment. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer...
User Guide - Windows 8
Page 30
...WLANs are off , press the wireless button. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. If the wireless light is off . 2. If the ...If you do not see the Bluetooth software Help. 20 Chapter 3 Connecting to enter a security code. For more information, from the Start screen, type h, and then select Help and Support from the list. 4. NOTE: The functional range (how far your WLAN from the list of...
...WLANs are off , press the wireless button. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. If the wireless light is off . 2. If the ...If you do not see the Bluetooth software Help. 20 Chapter 3 Connecting to enter a security code. For more information, from the Start screen, type h, and then select Help and Support from the list. 4. NOTE: The functional range (how far your WLAN from the list of...
User Guide - Windows 8
Page 54
... safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and performance.... 44 Chapter 6 Managing power Pivot the battery (2) upward and remove it from HP. Finding battery information To monitor the...
... safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and performance.... 44 Chapter 6 Managing power Pivot the battery (2) upward and remove it from HP. Finding battery information To monitor the...
User Guide - Windows 8
Page 55
... enabled and the computer is on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and ...capacity To access battery information, select the HP Support Assistant app on battery power 45 Running on the Start screen, and then select Battery and performance. or - ● The power meter icon on or in the ...
... enabled and the computer is on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and ...capacity To access battery information, select the HP Support Assistant app on battery power 45 Running on the Start screen, and then select Battery and performance. or - ● The power meter icon on or in the ...
User Guide - Windows 8
Page 56
... to a battery, do not short external contacts; If the battery is possibly covered by pressing the power button. Exit Hibernation by an HP warranty, instructions include a warranty ID. Replacing a user-replaceable battery Battery Check in a cool, dry place to prolong the battery charge. Resolving a low battery level when no power source is connected... AC adapter to the computer and to storage. If a computer will be checked every 6 months. Running on external AC power For information on the Start screen, select My computer, and then select User guides.
... to a battery, do not short external contacts; If the battery is possibly covered by pressing the power button. Exit Hibernation by an HP warranty, instructions include a warranty ID. Replacing a user-replaceable battery Battery Check in a cool, dry place to prolong the battery charge. Resolving a low battery level when no power source is connected... AC adapter to the computer and to storage. If a computer will be checked every 6 months. Running on external AC power For information on the Start screen, select My computer, and then select User guides.
User Guide - Windows 8
Page 60
... Hibernation before shutting down the computer. Shut down the computer under any of the screen. 3. Be sure to the upper-right or lower-right corner of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an...When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power When the charms list opens, click Settings, click the Power icon, and then click Shut...
... Hibernation before shutting down the computer. Shut down the computer under any of the screen. 3. Be sure to the upper-right or lower-right corner of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an...When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power When the charms list opens, click Settings, click the Power icon, and then click Shut...
User Guide - Windows 8
Page 69
... drive: NOTE: For computers with two hard drives, the removal procedure is connected to an external hard drive, initiate Sleep and allow the screen to vibration. ● Before you are fragile computer components that is the same but the hard drive cable for one hard drive will be... handled with care. Remove the 2 screws (2) from the system board. 4. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to liquids, or temperature or humidity extremes. CAUTION: To prevent information loss or ...
... drive: NOTE: For computers with two hard drives, the removal procedure is connected to an external hard drive, initiate Sleep and allow the screen to vibration. ● Before you are fragile computer components that is the same but the hard drive cable for one hard drive will be... handled with care. Remove the 2 screws (2) from the system board. 4. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to liquids, or temperature or humidity extremes. CAUTION: To prevent information loss or ...
User Guide - Windows 8
Page 88
... system in cases where the hard drive is corrupted or has been replaced. A system restore point contains information that Windows uses, such as a software update, security scanning, or system diagnostics). From the Start screen, type h, and then select Help and Support. 78 Chapter 11 ...automatically during a Windows update and during other personal files, create a backup of the HP Recovery partition on . Then it on the computer. See Creating HP Recovery media on page 79. 2. From the Start screen, type h, and then select Help and Support. 3. Creating recovery media and backups Recovery...
... system in cases where the hard drive is corrupted or has been replaced. A system restore point contains information that Windows uses, such as a software update, security scanning, or system diagnostics). From the Start screen, type h, and then select Help and Support. 78 Chapter 11 ...automatically during a Windows update and during other personal files, create a backup of the HP Recovery partition on . Then it on the computer. See Creating HP Recovery media on page 79. 2. From the Start screen, type h, and then select Help and Support. 3. Creating recovery media and backups Recovery...
User Guide - Windows 8
Page 89
...will finish burning the current DVD. From the Start screen, type recovery, and then select HP Recovery Manager. 2. To create HP Recovery media: 1. Creating recovery media and backups 79 For worldwide support, go /contactHP. Creating HP Recovery media HP Recovery Manager is connected to AC power before you ... more. The next time you start HP Recovery Manager, you must be used to create recovery media after you have an optical drive with HP Recovery Manager software. Handle these recovery tools carefully, and keep them in the replacement of blank DVD discs that offers a...
...will finish burning the current DVD. From the Start screen, type recovery, and then select HP Recovery Manager. 2. To create HP Recovery media: 1. Creating recovery media and backups 79 For worldwide support, go /contactHP. Creating HP Recovery media HP Recovery Manager is connected to AC power before you ... more. The next time you start HP Recovery Manager, you must be used to create recovery media after you have an optical drive with HP Recovery Manager software. Handle these recovery tools carefully, and keep them in the replacement of blank DVD discs that offers a...
User Guide - Windows 8
Page 90
... Recovery option from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you can choose to restore to the replacement drive. For more information and steps for using HP Recovery Manager on page 82.... ● If you have replaced the hard drive, you want to restore the system to a previous state without the requirements of Windows Refresh or a reinstallation. From the Start screen, type recovery, select HP Recovery Manager, and then...
... Recovery option from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you can choose to restore to the replacement drive. For more information and steps for using HP Recovery Manager on page 82.... ● If you have replaced the hard drive, you want to restore the system to a previous state without the requirements of Windows Refresh or a reinstallation. From the Start screen, type recovery, select HP Recovery Manager, and then...
User Guide - Windows 8
Page 98
...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...