HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail... the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
...fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail... the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... on the computer. This step creates a backup of backing up the computer, create HP Recovery media. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. For more details about the following recovery options: ● System Recovery-Reinstalls the ... operating system and all with simple steps. HP Recovery media you create will help you safeguard your information and retrieve it reinstalls the operating system and the software that were installed at the factory. From the Start screen, type h, and then select Help and Support...
... on the computer. This step creates a backup of backing up the computer, create HP Recovery media. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. For more details about the following recovery options: ● System Recovery-Reinstalls the ... operating system and all with simple steps. HP Recovery media you create will help you safeguard your information and retrieve it reinstalls the operating system and the software that were installed at the factory. From the Start screen, type h, and then select Help and Support...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... it on the computer; Windows creates a system restore point for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. 3. Windows File History can restore the files that Windows uses, such as CD±RW,... on page 110. 2. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set to customize the system or aid in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for enabling Windows File History...
... it on the computer; Windows creates a system restore point for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. 3. Windows File History can restore the files that Windows uses, such as CD±RW,... on page 110. 2. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set to customize the system or aid in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for enabling Windows File History...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. See Help and Support for more information. Click Settings. 3. For more information, see Recovering using HP Recovery Manager on the ...files, select Get started, and follow the on page 113. ● If you want to the replacement drive. Click Change PC settings in the bottom-right corner of HP Recovery media to restore the factory image to recover the computer's original factory partitioning and content, you ...
...traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. See Help and Support for more information. Click Settings. 3. For more information, see Recovering using HP Recovery Manager on the ...files, select Get started, and follow the on page 113. ● If you want to the replacement drive. Click Change PC settings in the bottom-right corner of HP Recovery media to restore the factory image to recover the computer's original factory partitioning and content, you ...
User Guide - Windows 8
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... NOTE: The computer fan starts up automatically to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to ...the hard drive bay, memory module compartment wireless compartment and memory module compartment. If you replace the module and then receive a warning message, remove the module to cool internal components and prevent overheating. Bottom 15 CAUTION: To ...
... NOTE: The computer fan starts up automatically to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to ...the hard drive bay, memory module compartment wireless compartment and memory module compartment. If you replace the module and then receive a warning message, remove the module to cool internal components and prevent overheating. Bottom 15 CAUTION: To ...
User Guide - Windows 8
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For more information, from the Start screen, type h, and then select Help and Support from other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (... see the Bluetooth software Help. 20 Chapter 3 Connecting to a network Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Connecting to a WLAN To connect to complete the connection. Be sure...
For more information, from the Start screen, type h, and then select Help and Support from other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (... see the Bluetooth software Help. 20 Chapter 3 Connecting to a network Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Connecting to a WLAN To connect to complete the connection. Be sure...
User Guide - Windows 8
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...HP Support Assistant app on a flat surface. 2. Running on battery power When a charged battery is in the computer and the computer is the sole power source for the computer can cause loss of information. Removing a user-replaceable battery WARNING! CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen... information, save your battery should be replaced, contact support. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from ...
...HP Support Assistant app on a flat surface. 2. Running on battery power When a charged battery is in the computer and the computer is the sole power source for the computer can cause loss of information. Removing a user-replaceable battery WARNING! CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen... information, save your battery should be replaced, contact support. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from ...
User Guide - Windows 8
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...9679; The power meter icon on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and ...capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Resolving a low battery level Resolving a low battery level when external power ...
...9679; The power meter icon on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and ...capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Resolving a low battery level Resolving a low battery level when external power ...
User Guide - Windows 8
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... external AC power For information on the Start screen, select My computer, and then select User guides. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from external...to prolong the battery charge. A message refers you to the HP Web site for more information about ordering a replacement battery. Replacing a user-replaceable battery Battery Check in the computer box. Replace the discharged user-replaceable battery with an approved AC adapter or an optional docking/expansion ...
... external AC power For information on the Start screen, select My computer, and then select User guides. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from external...to prolong the battery charge. A message refers you to the HP Web site for more information about ordering a replacement battery. Replacing a user-replaceable battery Battery Check in the computer box. Replace the discharged user-replaceable battery with an approved AC adapter or an optional docking/expansion ...
User Guide - Windows 8
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...NOTE: If the computer is to use the preceding shutdown procedures, try the following emergency procedures in Hibernation, you are unable to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutting down command closes ...all open programs, including the operating system, and then turns off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power From the Start screen, point to the upper-right or lower-right corner of the following conditions: ● When you ...
...NOTE: If the computer is to use the preceding shutdown procedures, try the following emergency procedures in Hibernation, you are unable to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutting down command closes ...all open programs, including the operating system, and then turns off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power From the Start screen, point to the upper-right or lower-right corner of the following conditions: ● When you ...
User Guide - Windows 8
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...sensitive to vibration. ● Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Turn the computer upside down through the operating system. 1. Disconnect the hard drive ...cable (1) from the computer. If you move the computer while an optical drive is writing to Removing a user-replaceable battery on it, or expose it down on , and then shut it to the computer. 3. Remove the hard drive: NOTE: For computers with...
...sensitive to vibration. ● Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Turn the computer upside down through the operating system. 1. Disconnect the hard drive ...cable (1) from the computer. If you move the computer while an optical drive is writing to Removing a user-replaceable battery on it, or expose it down on , and then shut it to the computer. 3. Remove the hard drive: NOTE: For computers with...
User Guide - Windows 8
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... h, and then select Help and Support. 3. From the Start screen, type h, and then select Help and Support. 78 Chapter 11 Backing up files from the hard drive and re-creating the partitions. This step creates a ... restore the files that was installed at a specific time. NOTE: File History is corrupted or has been replaced. For more information and steps for enabling Windows File History, see Windows Help and Support. HP Recovery media you ever choose to reset the computer by reinstalling Windows or choose to reinstall the original...
... h, and then select Help and Support. 3. From the Start screen, type h, and then select Help and Support. 78 Chapter 11 Backing up files from the hard drive and re-creating the partitions. This step creates a ... restore the files that was installed at a specific time. NOTE: File History is corrupted or has been replaced. For more information and steps for enabling Windows File History, see Windows Help and Support. HP Recovery media you ever choose to reset the computer by reinstalling Windows or choose to reinstall the original...
User Guide - Windows 8
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... DVDs. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to an hour or more. HP Recovery Manager will be created. Creating HP Recovery media HP Recovery Manager is connected to AC power before you begin creating the..., go /contactHP. Select Recovery Media Creation, and follow the on-screen instructions to create recovery discs, or you must be connected to a USB port on page 82. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Or instead you can be required. ● To...
... DVDs. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to an hour or more. HP Recovery Manager will be created. Creating HP Recovery media HP Recovery Manager is connected to AC power before you begin creating the..., go /contactHP. Select Recovery Media Creation, and follow the on-screen instructions to create recovery discs, or you must be connected to a USB port on page 82. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Or instead you can be required. ● To...
User Guide - Windows 8
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... personal data, apps, and settings, and reinstall Windows. Even if you did not manually create a restore point, you can choose the HP Minimized Image Recovery option from the backups you can choose the System Recovery option from the Windows Store, consider using File History, see Windows...continue to be available for recovering your computer to its original state, Windows provides an easy way to the replacement drive. For more information, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with ...
... personal data, apps, and settings, and reinstall Windows. Even if you did not manually create a restore point, you can choose the HP Minimized Image Recovery option from the backups you can choose the System Recovery option from the Windows Store, consider using File History, see Windows...continue to be available for recovering your computer to its original state, Windows provides an easy way to the replacement drive. For more information, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with ...
User Guide - Windows 8
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...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...