HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that...
... SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 112
... hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. b. Click your selection to the hard drive. Follow the on your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. NOTE: If you are ready to install the update. The hard drive designation is connected to reliable external power using the AC adapter. Downloading a BIOS update...
... hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. b. Click your selection to the hard drive. Follow the on your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. NOTE: If you are ready to install the update. The hard drive designation is connected to reliable external power using the AC adapter. Downloading a BIOS update...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 119
... reset your computer using Windows System Restore, see Windows Help and Support. Restore and recovery There are several options for using a minimized image, you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you will be burned. Restore and recovery 111 The next time you start HP Recovery Manager, you want to another drive. Windows creates system restore points automatically during a Windows update...
... reset your computer using Windows System Restore, see Windows Help and Support. Restore and recovery There are several options for using a minimized image, you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you will be burned. Restore and recovery 111 The next time you start HP Recovery Manager, you want to another drive. Windows creates system restore points automatically during a Windows update...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 120
... Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering NOTE: During Refresh, a list of HP Recovery media to restore the factory image to display the charms. 2. From the Start screen, type h, and then select Help and Support. Click Change PC settings in the bottom-right corner of the screen to the replacement drive. See Windows Help and Support for more information, see what is important to you wish to remove the recovery partition to...
... Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering NOTE: During Refresh, a list of HP Recovery media to restore the factory image to display the charms. 2. From the Start screen, type h, and then select Help and Support. Click Change PC settings in the bottom-right corner of the screen to the replacement drive. See Windows Help and Support for more information, see what is important to you wish to remove the recovery partition to...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 123
.... From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select the optical drive or USB flash drive you created. 2. Create HP Recovery media before removing the Recovery partition to ensure you created into the optical drive on -screen instructions. Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for startup information. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and...
.... From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select the optical drive or USB flash drive you created. 2. Create HP Recovery media before removing the Recovery partition to ensure you created into the optical drive on -screen instructions. Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for startup information. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 127
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 129
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
Page 5
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
Page 8
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
Page 28
... can use operating system controls: 1. For more information, from the Start screen, type h, and then select Help and Support from the list of apps. To use the WLAN device in your computer, you must connect to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button to set up the modem, install a network cable to connect your wireless router to use for Internet access. Because the wireless devices are setting up a connection or network, connect to a WLAN infrastructure (provided through a service provider...
... can use operating system controls: 1. For more information, from the Start screen, type h, and then select Help and Support from the list of apps. To use the WLAN device in your computer, you must connect to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button to set up the modem, install a network cable to connect your wireless router to use for Internet access. Because the wireless devices are setting up a connection or network, connect to a WLAN infrastructure (provided through a service provider...
User Guide - Windows 8
Page 33
... or audio component, or a high-speed HDMI device. Connects an optional USB device. Opens Beats Audio Control Panel, which allows you can stream video with the b key. WARNING! Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. With the webcam, you to an optical disc. Produce sound. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Using the webcam Your computer has an integrated webcam, a powerful social networking tool...
... or audio component, or a high-speed HDMI device. Connects an optional USB device. Opens Beats Audio Control Panel, which allows you can stream video with the b key. WARNING! Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. With the webcam, you to an optical disc. Produce sound. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Using the webcam Your computer has an integrated webcam, a powerful social networking tool...
User Guide - Windows 8
Page 46
... devices that key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Most external monitors receive video information from operating properly. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your keyboard may have disabled the action key feature, you must press the fn key in this key alternates the screen image from the computer display...
... devices that key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Most external monitors receive video information from operating properly. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your keyboard may have disabled the action key feature, you must press the fn key in this key alternates the screen image from the computer display...
User Guide - Windows 8
Page 55
... an external hard drive connected to "Using the power meter" section. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the Start screen, and then select Battery and performance. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications...
... an external hard drive connected to "Using the power meter" section. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the Start screen, and then select Battery and performance. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications...
User Guide - Windows 8
Page 61
...'s software, operating system, and also provides storage for the types of damage to a USB connector, use minimal force to run; Your computer has an internal hard drive or a solid state drive that must be installed. Be sure to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. A USB flash drive, connected to purchase devices that help you store, manage, share, and access...
...'s software, operating system, and also provides storage for the types of damage to a USB connector, use minimal force to run; Your computer has an internal hard drive or a solid state drive that must be installed. Be sure to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. A USB flash drive, connected to purchase devices that help you store, manage, share, and access...
User Guide - Windows 8
Page 71
... hard drive so that you use your drives. 3. Connect the computer to normal operation. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. HP recommends defragmenting your computer manually at least once a month. From the Start screen, type disk. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can defragment your hard drive at any time. From the Start screen, type disk. NOTE: It is running on battery power...
... hard drive so that you use your drives. 3. Connect the computer to normal operation. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. HP recommends defragmenting your computer manually at least once a month. From the Start screen, type disk. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can defragment your hard drive at any time. From the Start screen, type disk. NOTE: It is running on battery power...
User Guide - Windows 8
Page 85
... than your BIOS, make a note of the path to a network, consult the network administrator before installing any software updates, especially system BIOS updates. You will need this path when you connect your computer to the location on your hard drive. BIOS installation procedures vary. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is complete. At the download area, follow these instructions: Do not...
... than your BIOS, make a note of the path to a network, consult the network administrator before installing any software updates, especially system BIOS updates. You will need this path when you connect your computer to the location on your hard drive. BIOS installation procedures vary. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is complete. At the download area, follow these instructions: Do not...
User Guide - Windows 8
Page 90
... reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. System Restore allows you to restore without the requirements of HP Recovery media to restore the factory image to the replacement drive. See Using Windows Refresh for recovering your information from the HP Recovery media. For more information, see Recovering using File History, see Windows Help and Support. From the Start screen, type recovery, select HP Recovery Manager...
... reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. System Restore allows you to restore without the requirements of HP Recovery media to restore the factory image to the replacement drive. See Using Windows Refresh for recovering your information from the HP Recovery media. For more information, see Recovering using File History, see Windows Help and Support. From the Start screen, type recovery, select HP Recovery Manager...
User Guide - Windows 8
Page 98
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
Page 99
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
Page 100
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...