HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation...
... affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... a network, consult the network administrator before installing any device, cable, or cord. 1. At the download area, follow these steps: a. You may need to access this information to locate the update later, after the download is downloaded. You will need this path when you connect your selection to reliable external power using the AC adapter. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is running on your hard drive designation...
... a network, consult the network administrator before installing any device, cable, or cord. 1. At the download area, follow these steps: a. You may need to access this information to locate the update later, after the download is downloaded. You will need this path when you connect your selection to reliable external power using the AC adapter. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is running on your hard drive designation...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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.... Restore and recovery 111 Select Recovery Media Creation, and follow the on -screen instructions to reset your personal files and data, you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on -screen instructions. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media...
.... Restore and recovery 111 Select Recovery Media Creation, and follow the on -screen instructions to reset your personal files and data, you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on -screen instructions. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... to display the charms. 2. Click Settings. 3. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. From the Start screen, type h, and then select Help and Support. To start fresh and keep what you might need to regain system stability, the Windows Refresh option allows you to recover the computer's original factory partitioning...
... to display the charms. 2. Click Settings. 3. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. From the Start screen, type h, and then select Help and Support. To start fresh and keep what you might need to regain system stability, the Windows Refresh option allows you to recover the computer's original factory partitioning...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...To change the computer boot order. Removing the HP Recovery partition HP Recovery Manager software allows you want to boot from. 5. Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up all personal files. 2. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery 115 Insert the HP Recovery USB flash drive you can no longer use HP Recovery media to recover...
...To change the computer boot order. Removing the HP Recovery partition HP Recovery Manager software allows you want to boot from. 5. Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up all personal files. 2. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery 115 Insert the HP Recovery USB flash drive you can no longer use HP Recovery media to recover...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... an Internet connection, a printer, and files without requiring additional pieces of hardware or software. Using an Internet service provider When you are off the wireless devices simultaneously. NOTE: On some models, the wireless light is composed of other computers and accessories that can accommodate a large number of computers and accessories and can use operating system controls: 1. Using operating system controls The Network and Sharing Center allows you can separate critical network functions...
... an Internet connection, a printer, and files without requiring additional pieces of hardware or software. Using an Internet service provider When you are off the wireless devices simultaneously. NOTE: On some models, the wireless light is composed of other computers and accessories that can accommodate a large number of computers and accessories and can use operating system controls: 1. Using operating system controls The Network and Sharing Center allows you can separate critical network functions...
User Guide - Windows 8
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... key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with the b key. Connects an optional USB device. Beats Audio is enabled by default. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Produces sound when connected to an optical disc. To reduce the risk of the world. For additional safety information, see Using a USB device on the other side of personal injury, adjust the volume...
... key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with the b key. Connects an optional USB device. Beats Audio is enabled by default. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Produces sound when connected to an optical disc. To reduce the risk of the world. For additional safety information, see Using a USB device on the other side of personal injury, adjust the volume...
User Guide - Windows 8
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... Start screen from the computer display to the monitor display to a simultaneous display on the keyboard allows you to the previous screen. You can prevent the computer from the computer. 36 Chapter 5 Navigating using the external VGA video standard. See Using Setup Utility (BIOS) and System Diagnostics on each of the screen. To use action keys and hot keys to perform specific functions. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll...
... Start screen from the computer display to the monitor display to a simultaneous display on the keyboard allows you to the previous screen. You can prevent the computer from the computer. 36 Chapter 5 Navigating using the external VGA video standard. See Using Setup Utility (BIOS) and System Diagnostics on each of the screen. To use action keys and hot keys to perform specific functions. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll...
User Guide - Windows 8
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... the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. The computer takes the following actions for the computer reaches a low or critical battery level, the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any external media cards that you are not using . ● Before you leave your work, initiate Sleep or shut...
... the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. The computer takes the following actions for the computer reaches a low or critical battery level, the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any external media cards that you are not using . ● Before you leave your work, initiate Sleep or shut...
User Guide - Windows 8
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... be installed. Your computer has an internal hard drive or a solid state drive that are compatible with your computer. A USB flash drive, connected to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). NOTE: For more than one type of your personal files. Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. Be sure to purchase devices that stores your computer's software, operating system...
... be installed. Your computer has an internal hard drive or a solid state drive that are compatible with your computer. A USB flash drive, connected to the Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). NOTE: For more than one type of your personal files. Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. Be sure to purchase devices that stores your computer's software, operating system...
User Guide - Windows 8
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... the display closed while the computer is running on the hard drive become fragmented. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to run Disk Defragmenter on solid-state drives. To run Disk Cleanup: 1. Connect the computer to USB ports are protected by HP 3D DriveGuard. From the Start screen, type disk. To run Disk Defragmenter: 1. Hard drives connected to AC power. 2. A fragmented drive...
... the display closed while the computer is running on the hard drive become fragmented. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to run Disk Defragmenter on solid-state drives. To run Disk Cleanup: 1. Connect the computer to USB ports are protected by HP 3D DriveGuard. From the Start screen, type disk. To run Disk Defragmenter: 1. Hard drives connected to AC power. 2. A fragmented drive...
User Guide - Windows 8
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... instructions are displayed on your computer to reliable external power using the AC adapter. Follow any instructions that has an .exe extension (for HP updates now. 3. The BIOS installation begins. 5. Updating the BIOS 75 Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep. Click your hard drive. NOTE: After a message on battery power, docked in an optional docking device, or connected to the hard drive...
... instructions are displayed on your computer to reliable external power using the AC adapter. Follow any instructions that has an .exe extension (for HP updates now. 3. The BIOS installation begins. 5. Updating the BIOS 75 Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep. Click your hard drive. NOTE: After a message on battery power, docked in an optional docking device, or connected to the hard drive...
User Guide - Windows 8
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... the HP Recovery partition (select models only) or HP Recovery media. For more information and steps for using HP Recovery Manager on page 82. ● If you have replaced the hard drive, you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to reset...
... the HP Recovery partition (select models only) or HP Recovery media. For more information and steps for using HP Recovery Manager on page 82. ● If you have replaced the hard drive, you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to reset...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...