HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...
... System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...
User Guide - Windows 8
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From the Start screen, type h, and then select Help and Support. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message...
From the Start screen, type h, and then select Help and Support. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message...
User Guide - Windows 8
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..., specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. CAUTION: Removing a user...
..., specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. CAUTION: Removing a user...
User Guide - Windows 8
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...select the HP Support Assistant app on or in the Sleep state, the computer remains briefly in the Sleep state, the computer initiates Hibernation. NOTE: For additional information about the power meter, refer to storage. do not disassemble, crush, or puncture; Storing a user-replaceable battery CAUTION...If your work and shut down and loses any unsaved information. ● If Hibernation is enabled and the computer is on the Start screen, select My computer, and then select the User guides. 40 Chapter 6 Managing power Identifying low battery levels When a battery that is ...
...select the HP Support Assistant app on or in the Sleep state, the computer remains briefly in the Sleep state, the computer initiates Hibernation. NOTE: For additional information about the power meter, refer to storage. do not disassemble, crush, or puncture; Storing a user-replaceable battery CAUTION...If your work and shut down and loses any unsaved information. ● If Hibernation is enabled and the computer is on the Start screen, select My computer, and then select the User guides. 40 Chapter 6 Managing power Identifying low battery levels When a battery that is ...
User Guide - Windows 8
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...power Shut down the computer. Turn on the computer. ● If the power lights turn off the computer with HP CoolSense on obtaining a replacement AC power adapter. When HP CoolSense is working properly. ● If the power lights remain off, check the connection from the AC adapter to...can turn on, the AC adapter is off or on, follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. HP CoolSense HP CoolSense automatically detects when the computer is not functioning and should be with the power button, the recommended procedure...
...power Shut down the computer. Turn on the computer. ● If the power lights turn off the computer with HP CoolSense on obtaining a replacement AC power adapter. When HP CoolSense is working properly. ● If the power lights remain off, check the connection from the AC adapter to...can turn on, the AC adapter is off or on, follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. HP CoolSense HP CoolSense automatically detects when the computer is not functioning and should be with the power button, the recommended procedure...
User Guide - Windows 8
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...and Disk Cleanup, you are fragile computer components that the battery is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. 8 Maintaining your computer It is writing to a disc. If you can ...drastically improve the performance of your computer in optimal condition. Replacing a hard drive CAUTION: Drives are unsure whether the computer is off or in a bubble-pack mailer or other suitable protective packaging and ...
...and Disk Cleanup, you are fragile computer components that the battery is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. 8 Maintaining your computer It is writing to a disc. If you can ...drastically improve the performance of your computer in optimal condition. Replacing a hard drive CAUTION: Drives are unsure whether the computer is off or in a bubble-pack mailer or other suitable protective packaging and ...
User Guide - Windows 8
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... A fragmented drive means data on a monthly schedule, but you have in one of the computer under the service door. HP recommends defragmenting your computer From the Start screen, type disk, select Settings, and then select Free up disk space and help improve your computer over time, the files ... to expand the amount of your drives. 3. You may take more efficiently. Follow the on solid-state drives. However, depending on -screen instructions. Adding or replacing memory modules Adding memory can help the computer run on your drive is to run more information, see the...
... A fragmented drive means data on a monthly schedule, but you have in one of the computer under the service door. HP recommends defragmenting your computer From the Start screen, type disk, select Settings, and then select Free up disk space and help improve your computer over time, the files ... to expand the amount of your drives. 3. You may take more efficiently. Follow the on solid-state drives. However, depending on -screen instructions. Adding or replacing memory modules Adding memory can help the computer run on your drive is to run more information, see the...
User Guide - Windows 8
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... chapter provides information about the tools provided, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. After you successfully set to regularly and automatically...hardware and software programs, create system restore points. Restoring files is corrupted or has been replaced. The backup can also manually create a system restore point at the factory. ●...hardware-related drivers and software, but not other personal files, create a backup of the HP Recovery partition on page 68. 2. Then it if you ever Creating recovery media and ...
... chapter provides information about the tools provided, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. After you successfully set to regularly and automatically...hardware and software programs, create system restore points. Restoring files is corrupted or has been replaced. The backup can also manually create a system restore point at the factory. ●...hardware-related drivers and software, but not other personal files, create a backup of the HP Recovery partition on page 68. 2. Then it if you ever Creating recovery media and ...
User Guide - Windows 8
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...media after you successfully set of HP Recovery media can be created. HP Recovery media can be burned. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up , restoring, and recovering From the Start screen, type h, and then select Help...have an optical drive with DVD writer capability, and you must be connected directly to a USB port on -screen instructions to continue. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will finish burning the current DVD. ...
...media after you successfully set of HP Recovery media can be created. HP Recovery media can be burned. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up , restoring, and recovering From the Start screen, type h, and then select Help...have an optical drive with DVD writer capability, and you must be connected directly to a USB port on -screen instructions to continue. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will finish burning the current DVD. ...
User Guide - Windows 8
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...Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 71. ● If you have replaced the hard drive, you to reinstall the individual application or ...recover the computer's original factory partitioning and content, you created. For more information, see Recovering using HP Recovery Manager on page 70. ● If you want to the replacement drive. Choose the method that came preinstalled on page 71. ● If you want to ...
...Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 71. ● If you have replaced the hard drive, you to reinstall the individual application or ...recover the computer's original factory partitioning and content, you created. For more information, see Recovering using HP Recovery Manager on page 70. ● If you want to the replacement drive. Choose the method that came preinstalled on page 71. ● If you want to ...
User Guide - Windows 8
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... section 34 play, pause, resume 33 previous track or section 33 switch screen image 33 using 33 volume down 34 volume mute 34 volume up 34...backing up software and information 63 backups 67 battery conserving power 39 disposing 40 low battery levels 40 replacing 41 storing 40 battery bay 12, 14 battery information, finding 39 battery power 38 battery release ...best practices 1 BIOS determining version 64 downloading an update 65 updating 64 Bluetooth device 15, 18 boot order changing HP Recovery Manager 72 buttons left TouchPad 8 optical drive eject 4 power 10 right TouchPad 8 C cable network 19...
... section 34 play, pause, resume 33 previous track or section 33 switch screen image 33 using 33 volume down 34 volume mute 34 volume up 34...backing up software and information 63 backups 67 battery conserving power 39 disposing 40 low battery levels 40 replacing 41 storing 40 battery bay 12, 14 battery information, finding 39 battery power 38 battery release ...best practices 1 BIOS determining version 64 downloading an update 65 updating 64 Bluetooth device 15, 18 boot order changing HP Recovery Manager 72 buttons left TouchPad 8 optical drive eject 4 power 10 right TouchPad 8 C cable network 19...