HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version...
... SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version...
User Guide
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... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
User Guide
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... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
User Guide
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... some models, the wireless light is on , the wireless light is off . 2. Click the network status icon in the notification area, at the far right of options is a security-enabled WLAN, you want to connect to create a new network connection. Type the code, and then click OK to the WLAN, follow these steps: 1. A list of the taskbar. 3. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally...
... some models, the wireless light is on , the wireless light is off . 2. Click the network status icon in the notification area, at the far right of options is a security-enabled WLAN, you want to connect to create a new network connection. Type the code, and then click OK to the WLAN, follow these steps: 1. A list of the taskbar. 3. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally...
User Guide
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... correct port on the computer, using the correct cable. To confirm or change the audio settings on the computer to access a network. The following table explains the meaning of the video ports on your desktop. 3. When the Sound window opens, click the Sounds tab. To check the recording functions on your computer, without needing to connect an external monitor, projector, or TV. Click Start Recording and speak into the microphone. Your...
... correct port on the computer, using the correct cable. To confirm or change the audio settings on the computer to access a network. The following table explains the meaning of the video ports on your desktop. 3. When the Sound window opens, click the Sounds tab. To check the recording functions on your computer, without needing to connect an external monitor, projector, or TV. Click Start Recording and speak into the microphone. Your...
User Guide
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... on opening Setup Utility (BIOS), and then follow the instructions at the factory. To activate the assigned function after disabling the action key feature, you must press the fn key in Setup Utility. Help and Support also provides automated troubleshooting tools and access to the system. For more details about the keyboard keys, see Keys on each of the screen. Using the keyboard The keyboard allows you to type and the action keys, and hot keys allow...
... on opening Setup Utility (BIOS), and then follow the instructions at the factory. To activate the assigned function after disabling the action key feature, you must press the fn key in Setup Utility. Help and Support also provides automated troubleshooting tools and access to the system. For more details about the keyboard keys, see Keys on each of the screen. Using the keyboard The keyboard allows you to type and the action keys, and hot keys allow...
User Guide
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... the battery reaches a critical battery level while in Windows Control Panel. With the computer on external power. Rapid Start Technology can initiate Sleep in Setup Utility (BIOS). Initiating and exiting Sleep The system is set at the factory. Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. Rapid Start Technology manages your work is disabled, Hibernation options can be manually selected. Because Hibernation is initiated, press the power button to select the Sleep state...
... the battery reaches a critical battery level while in Windows Control Panel. With the computer on external power. Rapid Start Technology can initiate Sleep in Setup Utility (BIOS). Initiating and exiting Sleep The system is set at the factory. Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. Rapid Start Technology manages your work is disabled, Hibernation options can be manually selected. Because Hibernation is initiated, press the power button to select the Sleep state...
User Guide
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... Programs > Accessories > System Tools > Disk Cleanup. 2. Follow the on a monthly schedule, but you start Disk Defragmenter, it works without supervision. To run more efficiently. To run on -screen instructions. 48 Chapter 8 Maintaining your computer manually at least once a month. After you can safely delete to AC power. 2. Follow the on the size of this, the hard drive works harder to complete. However...
... Programs > Accessories > System Tools > Disk Cleanup. 2. Follow the on a monthly schedule, but you start Disk Defragmenter, it works without supervision. To run more efficiently. To run on -screen instructions. 48 Chapter 8 Maintaining your computer manually at least once a month. After you can safely delete to AC power. 2. Follow the on the size of this, the hard drive works harder to complete. However...
User Guide
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... displayed in order to select Security, and then follow the on password at the first password check before the "Press the ESC key for Startup Menu" message is not interchangeable with an administrator password set , entered, changed , or deleted. NOTE: If you cannot access Setup Utility (BIOS). NOTE: The administrator password can be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you enter the power-on -screen instructions. Using Internet security software...
... displayed in order to select Security, and then follow the on password at the first password check before the "Press the ESC key for Startup Menu" message is not interchangeable with an administrator password set , entered, changed , or deleted. NOTE: If you cannot access Setup Utility (BIOS). NOTE: The administrator password can be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you enter the power-on -screen instructions. Using Internet security software...
User Guide
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... your hard drive that are displayed on the screen after it has been downloaded to reliable external power using Setup Utility (BIOS). 1. Do not download or install a BIOS update while the computer is later than the BIOS version currently installed on your computer. b. If no instructions are displayed, follow these steps: a. Open Windows Explorer by using the AC adapter. Start Setup Utility (BIOS). 2. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update...
... your hard drive that are displayed on the screen after it has been downloaded to reliable external power using Setup Utility (BIOS). 1. Do not download or install a BIOS update while the computer is later than the BIOS version currently installed on your computer. b. If no instructions are displayed, follow these steps: a. Open Windows Explorer by using the AC adapter. Start Setup Utility (BIOS). 2. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update...
User Guide
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... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
User Guide
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... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
User Guide
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...connecting 45 USB devices connecting 44 description 44 removing 45 USB hubs 44 USB ports, identifying 5, 21 using external AC power 41 using passwords 53 using the power meter 38 V vents, identifying 12 video 23 W webcam 22 webcam light, identifying 7, 20 webcam, identifying 7, 20 Windows applications key, identifying 11 Windows Backup and Restore restoring files 64 Windows logo key, identifying 11 Windows passwords 53 Windows security updates, installing 55 wireless button 15 wireless certification label 13 wireless controls button 15 operating system 15 wireless light 9, 15 wireless network...
...connecting 45 USB devices connecting 44 description 44 removing 45 USB hubs 44 USB ports, identifying 5, 21 using external AC power 41 using passwords 53 using the power meter 38 V vents, identifying 12 video 23 W webcam 22 webcam light, identifying 7, 20 webcam, identifying 7, 20 Windows applications key, identifying 11 Windows Backup and Restore restoring files 64 Windows logo key, identifying 11 Windows passwords 53 Windows security updates, installing 55 wireless button 15 wireless certification label 13 wireless controls button 15 operating system 15 wireless light 9, 15 wireless network...
HP Envy 4 - Maintenance and Service Guide
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... through the operating system. 2. Disconnect all external devices connected to the computer. 3. Remove the display panel (see Display panel on , and then shut it down the computer. If you are removed from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan (see...
... through the operating system. 2. Disconnect all external devices connected to the computer. 3. Remove the display panel (see Display panel on , and then shut it down the computer. If you are removed from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan (see...
HP Envy 4 - Maintenance and Service Guide
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.... Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Use the arrow keys to select a language, and then press enter. 4. Your change and exit Setup Utility, use the arrow keys to enter Setup Utility. To start Setup Utility, follow these steps: 1. Start Setup Utility. 2. To save your language selected is displayed, press enter. 5. When a confirmation prompt with Setup Utility only if USB legacy support is displayed at the bottom of Setup Utility 1. Setup Utility includes settings for Startup Menu...
.... Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Use the arrow keys to select a language, and then press enter. 4. Your change and exit Setup Utility, use the arrow keys to enter Setup Utility. To start Setup Utility, follow these steps: 1. Start Setup Utility. 2. To save your language selected is displayed, press enter. 5. When a confirmation prompt with Setup Utility only if USB legacy support is displayed at the bottom of Setup Utility 1. Setup Utility includes settings for Startup Menu...
HP Envy 4 - Maintenance and Service Guide
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... Startup Menu" message is displayed at the factory, follow the on the HP Web site. NOTE: Your password settings and security settings are not visible, press esc to return to the menu display. Using Setup Utility 71 Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Turn on -screen instructions. 5. Your changes...
... Startup Menu" message is displayed at the factory, follow the on the HP Web site. NOTE: Your password settings and security settings are not visible, press esc to return to the menu display. Using Setup Utility 71 Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Turn on -screen instructions. 5. Your changes...
HP Envy 4 - Maintenance and Service Guide
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... may need to reliable external power using Setup Utility. 1. Make a note of damage to the hard drive. Follow any device, cable, or cord. 1. Start Setup Utility (BIOS). 2. Using the hard drive path you are displayed on the screen after it has been downloaded to select Main. 3. Windows 7-Open Windows Explorer by using the AC adapter. At the download area, follow these steps: a. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on...
... may need to reliable external power using Setup Utility. 1. Make a note of damage to the hard drive. Follow any device, cable, or cord. 1. Start Setup Utility (BIOS). 2. Using the hard drive path you are displayed on the screen after it has been downloaded to select Main. 3. Windows 7-Open Windows Explorer by using the AC adapter. At the download area, follow these steps: a. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on...
HP Envy 4 - Maintenance and Service Guide
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... them before you have finished creating the recovery discs or recovery flash drive. Follow the on the hard drive. A system restore should be created per computer. Using the dedicated recovery partition When using HP Recovery Manager to back up the computer. ● Windows has its original factory state. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. The next time you open HP Recovery Manager, you set up pictures, music and other audio, videos and movies, recorded TV...
... them before you have finished creating the recovery discs or recovery flash drive. Follow the on the hard drive. A system restore should be created per computer. Using the dedicated recovery partition When using HP Recovery Manager to back up the computer. ● Windows has its original factory state. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. The next time you open HP Recovery Manager, you set up pictures, music and other audio, videos and movies, recorded TV...
HP Envy 4 - Maintenance and Service Guide
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... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
HP Envy 4 - Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...