HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology...
Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology...
User Guide
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... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
User Guide
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... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
User Guide
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... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
User Guide
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... other . The wireless light indicates the overall power state of your wireless devices, not the status of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to in corporate offices, your computer and a wired or wireless network connection. Because the wireless devices are enabled at home, you turn on . From the Start screen, type h, and then select Help and Support. Using the wireless controls You can control the wireless devices in your computer using your home, and...
... other . The wireless light indicates the overall power state of your wireless devices, not the status of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to in corporate offices, your computer and a wired or wireless network connection. Because the wireless devices are enabled at home, you turn on . From the Start screen, type h, and then select Help and Support. Using the wireless controls You can control the wireless devices in your computer using your home, and...
User Guide
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Using operating system controls The Network and Sharing Center allows you to set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from the Start screen, type h, and then select Help and Support. Check with an Internet service provider (ISP). For more information, from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer...
Using operating system controls The Network and Sharing Center allows you to set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from the Start screen, type h, and then select Help and Support. Check with an Internet service provider (ISP). For more information, from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer...
User Guide
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... the USB ports on the screen using the TouchPad, touch screen, or the keyboard. From the Synaptics ClickPad screen, select or clear the check box next to the gesture that you to perform routine tasks. Using the TouchPad 27 NOTE: An external USB mouse (purchased separately) can be used on a external mouse. From the Start screen, type c to activate the demonstration. Click a gesture to reveal the Apps list. Select Control Panel, and then select Hardware and Sound...
... the USB ports on the screen using the TouchPad, touch screen, or the keyboard. From the Synaptics ClickPad screen, select or clear the check box next to the gesture that you to perform routine tasks. Using the TouchPad 27 NOTE: An external USB mouse (purchased separately) can be used on a external mouse. From the Start screen, type c to activate the demonstration. Click a gesture to reveal the Apps list. Select Control Panel, and then select Hardware and Sound...
User Guide
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... Windows key on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using the keys Your computer has different ways to a simultaneous display on the country or region, your computer. Using the action keys An action key performs an assigned function. Using the keyboard and mouse 37 NOTE: To conserve battery power, turn off or on each of the screen. f6 Mutes or restores speaker sound. f4 Switches the screen image between display devices connected to support...
... Windows key on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using the keys Your computer has different ways to a simultaneous display on the country or region, your computer. Using the action keys An action key performs an assigned function. Using the keyboard and mouse 37 NOTE: To conserve battery power, turn off or on each of the screen. f6 Mutes or restores speaker sound. f4 Switches the screen image between display devices connected to support...
User Guide
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... your computer and external devices helps keep them in removing dirt and debris. Cleaning the display, sides, and cover Gently wipe the display using the following cleaning products to clean your computer. To run the latest technology available. From the Start screen, type d, and then type disk in the search box. Technology is always changing, and updating programs and drivers allows your drives. 3. Use a pre-moistened germicidal...
... your computer and external devices helps keep them in removing dirt and debris. Cleaning the display, sides, and cover Gently wipe the display using the following cleaning products to clean your computer. To run the latest technology available. From the Start screen, type d, and then type disk in the search box. Technology is always changing, and updating programs and drivers allows your drives. 3. Use a pre-moistened germicidal...
User Guide
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... installed on battery power, docked in an optional docking device, or connected to determine if the computer hardware is running on your BIOS, make a note of the date, name, or other identifier. The tool runs outside 60 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep. Follow the on -screen instructions to download your hard drive. You may need to access...
... installed on battery power, docked in an optional docking device, or connected to determine if the computer hardware is running on your BIOS, make a note of the date, name, or other identifier. The tool runs outside 60 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep. Follow the on -screen instructions to download your hard drive. You may need to access...
User Guide
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... or driver, use the Factory Reset option of HP Recovery media to restore the factory image to an automatically created restore point. From the Start screen, type h, and then select Help and Support. ● If you to restore without losing your personal information, settings, or apps that best matches your situation and level of expertise: ● If you need to restore your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery There...
... or driver, use the Factory Reset option of HP Recovery media to restore the factory image to an automatically created restore point. From the Start screen, type h, and then select Help and Support. ● If you to restore without losing your personal information, settings, or apps that best matches your situation and level of expertise: ● If you need to restore your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery There...
User Guide
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... for startup information. Removing the HP Recovery partition HP Recovery Manager software allows you have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the computer boot order. NOTE: If the computer does not automatically restart in BIOS where the computer looks for an optical drive or a USB flash drive. Select the optical drive or USB flash drive you created. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. Insert the first HP Recovery disc you created into an optional external...
... for startup information. Removing the HP Recovery partition HP Recovery Manager software allows you have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the computer boot order. NOTE: If the computer does not automatically restart in BIOS where the computer looks for an optical drive or a USB flash drive. Select the optical drive or USB flash drive you created. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. Insert the first HP Recovery disc you created into an optional external...
User Guide
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... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
User Guide
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... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... display panel, follow these steps: 1. Disconnect all external devices connected to the computer. 3. Shut down through the operating system. 2. Remove the service cover (see Battery on page 39), 74 Chapter 4 Removal and replacement procedures Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Display assembly Description Spare part number Touchscreen models (35.6-mm (14...
... display panel, follow these steps: 1. Disconnect all external devices connected to the computer. 3. Shut down through the operating system. 2. Remove the service cover (see Battery on page 39), 74 Chapter 4 Removal and replacement procedures Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Display assembly Description Spare part number Touchscreen models (35.6-mm (14...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... bottom of the screen. 2. Your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Using Setup Utility 81 Errors can be used with your change takes effect immediately. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all...
... bottom of the screen. 2. Your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Using Setup Utility 81 Errors can be used with your change takes effect immediately. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... the network administrator before installing any device, cable, or cord. 1. Downloading a BIOS update CAUTION: To reduce the risk of the path to select Exit, select Exit Discarding Changes, and then press enter. From the Start screen, type e, and then select File Explorer. 2. Follow any instructions that contains the update. 84 Chapter 5 Setup Utility (BIOS) and System Diagnostics If no instructions are displayed on your selection to an optional power source. Using the hard drive...
... the network administrator before installing any device, cable, or cord. 1. Downloading a BIOS update CAUTION: To reduce the risk of the path to select Exit, select Exit Discarding Changes, and then press enter. From the Start screen, type e, and then select File Explorer. 2. Follow any instructions that contains the update. 84 Chapter 5 Setup Utility (BIOS) and System Diagnostics If no instructions are displayed on your selection to an optional power source. Using the hard drive...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... any personal information, Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling applications. Even if you did not manually create a restore point, you wish to remove the recovery partition to an automatically created restore point. For more information, see Recovering using HP Recovery Manager on page 92. ● If you want to reset your computer using a minimized image, you can choose to restore to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
... any personal information, Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling applications. Even if you did not manually create a restore point, you wish to remove the recovery partition to an automatically created restore point. For more information, see Recovering using HP Recovery Manager on page 92. ● If you want to reset your computer using a minimized image, you can choose to restore to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
HP Envy 14 Sleekbook - Maintenance and Service Guide
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Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...
...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...