HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
... Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
HP Envy 6 Maintenance and Service Guide
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... screws) 128-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws) TouchPad assembly (includes bracket) Hardware kit (keyboard bracket) Power button board (includes cable) Media card reader assembly (smart card reader) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz processor (includes processor and replacement thermal material) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz...
... screws) 128-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws) TouchPad assembly (includes bracket) Hardware kit (keyboard bracket) Power button board (includes cable) Media card reader assembly (smart card reader) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz processor (includes processor and replacement thermal material) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz...
HP Envy 6 Maintenance and Service Guide
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... if USB legacy support is displayed at the bottom of the screen. 2. To start Setup Utility, follow these steps: 1. Errors can be used with your change takes effect immediately. Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your change and exit Setup Utility, use the arrow keys to select System Configuration > Language, and then press enter. 3. NOTE: Use extreme care when making changes in Setup Utility. Start Setup Utility. 2. Setup Utility includes settings for Startup Menu" message is enabled. 5 Setup Utility (BIOS...
... if USB legacy support is displayed at the bottom of the screen. 2. To start Setup Utility, follow these steps: 1. Errors can be used with your change takes effect immediately. Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your change and exit Setup Utility, use the arrow keys to select System Configuration > Language, and then press enter. 3. NOTE: Use extreme care when making changes in Setup Utility. Start Setup Utility. 2. Setup Utility includes settings for Startup Menu" message is enabled. 5 Setup Utility (BIOS...
HP Envy 6 Maintenance and Service Guide
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... -screen instructions. - Using Setup Utility 73 Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. NOTE: Your password settings and security settings are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Then use the arrow keys to the menu display. To return all settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Most BIOS updates...
... -screen instructions. - Using Setup Utility 73 Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. NOTE: Your password settings and security settings are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Then use the arrow keys to the menu display. To return all settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Most BIOS updates...
HP Envy 6 Maintenance and Service Guide
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... displayed on your hard drive that is downloaded. Start Setup Utility (BIOS). 2. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to download. 3. You will need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. Use the arrow keys to a network, consult the network administrator before installing any device, cable, or cord. 1. Identify the BIOS update that contains the update. 74 Chapter 5 Setup Utility (BIOS...
... displayed on your hard drive that is downloaded. Start Setup Utility (BIOS). 2. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to download. 3. You will need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. Use the arrow keys to a network, consult the network administrator before installing any device, cable, or cord. 1. Identify the BIOS update that contains the update. 74 Chapter 5 Setup Utility (BIOS...
HP Envy 6 Maintenance and Service Guide
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... was installed at the factory. Follow the on the hard drive. HP Recovery Manager works from recovery discs, a recovery flash drive, or from the disc provided by the manufacturer using HP Recovery Manager to restore your system. ● HP Recovery Manager restores only software that you have previously backed up the computer. ● Windows has its original factory state. ● Only one set of recovery discs or one recovery flash drive can be prompted to continue the backup creation process. To create a set of recovery discs or a recovery flash drive...
... was installed at the factory. Follow the on the hard drive. HP Recovery Manager works from recovery discs, a recovery flash drive, or from the disc provided by the manufacturer using HP Recovery Manager to restore your system. ● HP Recovery Manager restores only software that you have previously backed up the computer. ● Windows has its original factory state. ● Only one set of recovery discs or one recovery flash drive can be prompted to continue the backup creation process. To create a set of recovery discs or a recovery flash drive...
HP Envy 6 Maintenance and Service Guide
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... 29 H hard drive precautions 27 product description 2 removal 38 spare part numbers 18, 38 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 79 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 62 spare part numbers 14, 21, 62 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 mute...
... 29 H hard drive precautions 27 product description 2 removal 38 spare part numbers 18, 38 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 79 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 62 spare part numbers 14, 21, 62 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 mute...
HP Envy 6 Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 31 product number 31 R recovering from the dedicated recovery partition 79 recovering from the recovery discs 81 recovery discs 78 recovery, system 79 removal/replacement preliminaries 26 procedures 30 restore points 83 RJ-45 (network) jack, identifying 8 RTC battery removal 41 spare part numbers...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 31 product number 31 R recovering from the dedicated recovery partition 79 recovering from the recovery discs 81 recovery discs 78 recovery, system 79 removal/replacement preliminaries 26 procedures 30 restore points 83 RJ-45 (network) jack, identifying 8 RTC battery removal 41 spare part numbers...
User Guide - Windows 8
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... your hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Using a WLAN ...15 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices 17 Connecting to a wired network ...18...
... your hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Using a WLAN ...15 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices 17 Connecting to a wired network ...18...
User Guide - Windows 8
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... wireless network ...54 Backing up your software applications and information 54 Using an optional security cable lock 54 10 Using Setup Utility (BIOS) and System Diagnostics 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 60 Creating HP Recovery media 60 What you need to know 61 To create HP Recovery media 61 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 63 Remove...
... wireless network ...54 Backing up your software applications and information 54 Using an optional security cable lock 54 10 Using Setup Utility (BIOS) and System Diagnostics 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 60 Creating HP Recovery media 60 What you need to know 61 To create HP Recovery media 61 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 63 Remove...
User Guide - Windows 8
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...-45 (network) jack. NOTE: If the network cable contains noise suppression circuitry (3), which uses a telephone cable. Both cables are 2 kinds of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are sold separately. Plug the other end of working wirelessly), or if you want to connect the computer directly to a router in your office. Connecting to a local area network (LAN) Use a LAN connection if you...
...-45 (network) jack. NOTE: If the network cable contains noise suppression circuitry (3), which uses a telephone cable. Both cables are 2 kinds of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are sold separately. Plug the other end of working wirelessly), or if you want to connect the computer directly to a router in your office. Connecting to a local area network (LAN) Use a LAN connection if you...
User Guide - Windows 8
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... the computer. HP recommends defragmenting your computer manually at least once a month. Updating programs and drivers HP recommends that the system can safely delete to run more efficiently. Updates can defragment your hard drive at any time. A fragmented drive means data on the size of your hard drive and the number of your equipment. 48 Chapter 8 Maintaining your hard drive. 3. From the Start screen, type disk, select Settings, and then...
... the computer. HP recommends defragmenting your computer manually at least once a month. Updating programs and drivers HP recommends that the system can safely delete to run more efficiently. Updates can defragment your hard drive at any time. A fragmented drive means data on the size of your hard drive and the number of your equipment. 48 Chapter 8 Maintaining your hard drive. 3. From the Start screen, type disk, select Settings, and then...
User Guide - Windows 8
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... the Start screen, type h, and then select Help and Support from the list of the power-on password. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on page 37 for more information. ● Change your passwords at the first password check before the "Press the ESC key for Startup Menu...
... the Start screen, type h, and then select Help and Support from the list of the power-on password. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on page 37 for more information. ● Change your passwords at the first password check before the "Press the ESC key for Startup Menu...
User Guide - Windows 8
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To start Setup Utility (BIOS), turn on page 48. A firewall can be software you install on your computer and/or network, or it is monitored and compared with a set , change, or delete an administrator or power-on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your...
To start Setup Utility (BIOS), turn on page 48. A firewall can be software you install on your computer and/or network, or it is monitored and compared with a set , change, or delete an administrator or power-on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your...
User Guide - Windows 8
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.... The hard drive designation is running on your hard drive designation. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Double-click the file that are displayed on the screen reports a successful installation...
.... The hard drive designation is running on your hard drive designation. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Double-click the file that are displayed on the screen reports a successful installation...
User Guide - Windows 8
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... you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. Restore and recovery There are replacing the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to another drive. Other applications included in HP Recovery Manager. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Windows Help and Support. For...
... you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. Restore and recovery There are replacing the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to another drive. Other applications included in HP Recovery Manager. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Windows Help and Support. For...
User Guide - Windows 8
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... at the factory. Select Troubleshoot from the Start screen. From the Start screen, type h, and then select Help and Support. See Windows Help and Support for instructions on -screen instructions. See Help and Support for more information. NOTE: During Refresh, a list of the screen to its original state. Under Refresh your PC without affecting your permission or password when using the f11 key or from the boot options menu. 3. This option removes all personal...
... at the factory. Select Troubleshoot from the Start screen. From the Start screen, type h, and then select Help and Support. See Windows Help and Support for instructions on -screen instructions. See Help and Support for more information. NOTE: During Refresh, a list of the screen to its original state. Under Refresh your PC without affecting your permission or password when using the f11 key or from the boot options menu. 3. This option removes all personal...
User Guide - Windows 8
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... software, using 53 audio functions, checking 22 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B back up personal files 60 backing up software and information 54 backups 59 bass settings hot key 34 battery discharging 39 low battery levels 39 battery information, finding 39 battery power 39 Beats Audio 21, 34 Beats Audio Control Panel 21 Beats Audio hot key 21 best practices 1 BIOS determining version 56 downloading an update 57 updating 56 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 65 bottom 13 buttons...
... software, using 53 audio functions, checking 22 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B back up personal files 60 backing up software and information 54 backups 59 bass settings hot key 34 battery discharging 39 low battery levels 39 battery information, finding 39 battery power 39 Beats Audio 21, 34 Beats Audio Control Panel 21 Beats Audio hot key 21 best practices 1 BIOS determining version 56 downloading an update 57 updating 56 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 65 bottom 13 buttons...
User Guide - Windows 8
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... input power 67 installing critical security updates 53 optional security cable lock 54 integrated webcam light, identifying 7, 20 internal display switch, identifying 7 internal microphones, identifying 7, 19 Internet connection setup 16 Internet security software, using 53 J jacks audio-in (microphone) 5 audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard hot keys, identifying 34 keys action 11 esc 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 lights AC adapter 5 caps lock 10 hard drive...
... input power 67 installing critical security updates 53 optional security cable lock 54 integrated webcam light, identifying 7, 20 internal display switch, identifying 7 internal microphones, identifying 7, 19 Internet connection setup 16 Internet security software, using 53 J jacks audio-in (microphone) 5 audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard hot keys, identifying 34 keys action 11 esc 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 lights AC adapter 5 caps lock 10 hard drive...
User Guide - Windows 8
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... USB ports, identifying 5, 20 using external AC power 40 using passwords 51 V vents, identifying 12 video 22 W webcam 20 webcam light, identifying 7, 19 webcam, identifying 7, 19 Windows backup 60 File History 60, 62 Refresh 62, 63 reinstall 62, 63 remove everything and reinstall option 63 reset 63 restoring files 62 system restore point 60, 62 Windows applications key, identifying 11 Windows logo key, identifying 11 Windows passwords 52 Windows security updates, installing 53 wireless button 15 wireless certification label 13 wireless controls button 15 operating...
... USB ports, identifying 5, 20 using external AC power 40 using passwords 51 V vents, identifying 12 video 22 W webcam 20 webcam light, identifying 7, 19 webcam, identifying 7, 19 Windows backup 60 File History 60, 62 Refresh 62, 63 reinstall 62, 63 remove everything and reinstall option 63 reset 63 restoring files 62 system restore point 60, 62 Windows applications key, identifying 11 Windows logo key, identifying 11 Windows passwords 52 Windows security updates, installing 53 wireless button 15 wireless certification label 13 wireless controls button 15 operating...