HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
.../support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
User Guide
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... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
User Guide
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... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
User Guide
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... then click Set up a personal area network (PAN) of the connection. A list of the taskbar. 3. If the device is on, the wireless light is amber when all wireless devices are off , press the wireless button. NOTE: On some models, the wireless light is on . Type the code, and then click OK to the WLAN, follow these steps: 1. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally...
... then click Set up a personal area network (PAN) of the connection. A list of the taskbar. 3. If the device is on, the wireless light is amber when all wireless devices are off , press the wireless button. NOTE: On some models, the wireless light is on . Type the code, and then click OK to the WLAN, follow these steps: 1. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally...
User Guide
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... Start > Control Panel > Hardware and Sound > Sound. When the Sound window opens, click the Sounds tab. Using video Your HP computer is a powerful video device that the external device is connected to access a network. Icon Definition Beats Audio is disabled. Your computer has an high-definition multimedia interface (HDMI) port, which allows you have questions. Select Start > Control Panel > Hardware and Sound > Sound. 2. You should hear sound through the speakers or through connected headphones. IMPORTANT: Be sure that enables you press the Beats Audio hot key...
... Start > Control Panel > Hardware and Sound > Sound. When the Sound window opens, click the Sounds tab. Using video Your HP computer is a powerful video device that the external device is connected to access a network. Icon Definition Beats Audio is disabled. Your computer has an high-definition multimedia interface (HDMI) port, which allows you have questions. Select Start > Control Panel > Hardware and Sound > Sound. 2. You should hear sound through the speakers or through connected headphones. IMPORTANT: Be sure that enables you press the Beats Audio hot key...
User Guide
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... monitor. To use the alt gr+4 key combination. The action key feature is used for the rupee symbol. To activate the assigned function after disabling the action key feature, you must press the fn key in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access to the system. f4 Switches the screen image between display devices connected to support. Using the keyboard The keyboard allows you to type and the action keys, and hot keys...
... monitor. To use the alt gr+4 key combination. The action key feature is used for the rupee symbol. To activate the assigned function after disabling the action key feature, you must press the fn key in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access to the system. f4 Switches the screen image between display devices connected to support. Using the keyboard The keyboard allows you to type and the action keys, and hot keys...
User Guide
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... disabled in Windows Control Panel. Initiating and exiting Sleep The system is set at the factory. To exit from Sleep, press any type of inactivity, depending on battery or external power. ◦ When the battery reaches a critical level. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when the computer is closed, open the display. 36 Chapter 6 Managing power Power settings...
... disabled in Windows Control Panel. Initiating and exiting Sleep The system is set at the factory. To exit from Sleep, press any type of inactivity, depending on battery or external power. ◦ When the battery reaches a critical level. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when the computer is closed, open the display. 36 Chapter 6 Managing power Power settings...
User Guide
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... on your hard drive and the number of this, the hard drive works harder to run more efficiently. For additional information, access the Disk Defragmenter software Help. After you start Disk Defragmenter, it works without supervision. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to locate files, thus slowing down the computer. Connect the computer to free up disk space...
... on your hard drive and the number of this, the hard drive works harder to run more efficiently. For additional information, access the Disk Defragmenter software Help. After you start Disk Defragmenter, it works without supervision. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to locate files, thus slowing down the computer. Connect the computer to free up disk space...
User Guide
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... you enter the power-on password at the first password check before the "Press the ESC key for Startup Menu" message is set, entered, changed , or deleted. Open Setup Utility (BIOS) by turning on -screen instructions. Use the arrow keys to date. NOTE: The administrator password can be used in Setup Utility (BIOS): 1. NOTE: The administrator password can be used in place of the power-on password. Use the arrow keys and follow the on-screen instructions. To set , entered, changed , or deleted. When the Startup Menu...
... you enter the power-on password at the first password check before the "Press the ESC key for Startup Menu" message is set, entered, changed , or deleted. Open Setup Utility (BIOS) by turning on -screen instructions. Use the arrow keys to date. NOTE: The administrator password can be used in Setup Utility (BIOS): 1. NOTE: The administrator password can be used in place of the power-on password. Use the arrow keys and follow the on-screen instructions. To set , entered, changed , or deleted. When the Startup Menu...
User Guide
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... BIOS update you are displayed, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions to locate the update later, after the download is later than the BIOS version currently installed on battery power, docked in Windows) or by selecting Start > Computer. 2. Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. b. Open Windows Explorer by using the AC adapter. Start Setup Utility (BIOS). 2. To exit Setup Utility (BIOS...
... BIOS update you are displayed, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions to locate the update later, after the download is later than the BIOS version currently installed on battery power, docked in Windows) or by selecting Start > Computer. 2. Make a note of the path to a network, consult the network administrator before installing any device, cable, or cord. 1. b. Open Windows Explorer by using the AC adapter. Start Setup Utility (BIOS). 2. To exit Setup Utility (BIOS...
User Guide
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... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
User Guide
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... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
User Guide
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...connecting 45 USB devices connecting 44 description 44 removing 45 USB hubs 44 USB ports, identifying 5, 21 using external AC power 41 using passwords 53 using the power meter 38 V vents, identifying 12 video 23 W webcam 22 webcam light, identifying 7, 20 webcam, identifying 7, 20 Windows applications key, identifying 11 Windows Backup and Restore restoring files 64 Windows logo key, identifying 11 Windows passwords 53 Windows security updates, installing 55 wireless button 15 wireless certification label 13 wireless controls button 15 operating system 15 wireless light 9, 15 wireless network...
...connecting 45 USB devices connecting 44 description 44 removing 45 USB hubs 44 USB ports, identifying 5, 21 using external AC power 41 using passwords 53 using the power meter 38 V vents, identifying 12 video 23 W webcam 22 webcam light, identifying 7, 20 webcam, identifying 7, 20 Windows applications key, identifying 11 Windows Backup and Restore restoring files 64 Windows logo key, identifying 11 Windows passwords 53 Windows security updates, installing 55 wireless button 15 wireless certification label 13 wireless controls button 15 operating system 15 wireless light 9, 15 wireless network...
HP Envy 4 - Maintenance and Service Guide
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... external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan...
... external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan...
HP Envy 4 - Maintenance and Service Guide
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..., press enter. 5. Start Setup Utility. 2. Starting Setup Utility NOTE: An external keyboard or mouse connected to select a language, and then press enter. 4. Use the arrow keys to a USB port can prevent the computer from operating properly. Setup Utility includes settings for Startup Menu" message is enabled. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Press f10 to enter Setup Utility. Changing the language of Setup Utility 1. Using Setup Utility 69 When a confirmation prompt with Setup Utility only if USB legacy support is displayed at...
..., press enter. 5. Start Setup Utility. 2. Starting Setup Utility NOTE: An external keyboard or mouse connected to select a language, and then press enter. 4. Use the arrow keys to a USB port can prevent the computer from operating properly. Setup Utility includes settings for Startup Menu" message is enabled. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Press f10 to enter Setup Utility. Changing the language of Setup Utility 1. Using Setup Utility 69 When a confirmation prompt with Setup Utility only if USB legacy support is displayed at...
HP Envy 4 - Maintenance and Service Guide
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... menu display. Updating the BIOS Updated versions of the screen. 2. To save your changes and exit, press f10, and then follow these steps: 1. NOTE: Your password settings and security settings are packaged in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Follow the on the HP Web site. Use the arrow keys to the values that were set at the bottom of the BIOS may be available on -screen instructions. 5. Exiting Setup Utility...
... menu display. Updating the BIOS Updated versions of the screen. 2. To save your changes and exit, press f10, and then follow these steps: 1. NOTE: Your password settings and security settings are packaged in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Follow the on the HP Web site. Use the arrow keys to the values that were set at the bottom of the BIOS may be available on -screen instructions. 5. Exiting Setup Utility...
HP Envy 4 - Maintenance and Service Guide
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... you are displayed, follow these steps: a. Follow any instructions that are already in an optional docking device, or connected to reliable external power using Setup Utility. 1. Windows XP-Open Windows Explorer by selecting Start > Computer. Double-click your hard drive. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when...
... you are displayed, follow these steps: a. Follow any instructions that are already in an optional docking device, or connected to reliable external power using Setup Utility. 1. Windows XP-Open Windows Explorer by selecting Start > Computer. Double-click your hard drive. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when...
HP Envy 4 - Maintenance and Service Guide
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... external optical drive (purchased separately). ● Only one set of recovery discs or a recovery flash drive: 1. To create a set up . HP Recovery Manager works from recovery discs, a recovery flash drive, or from the disc provided by the manufacturer using HP Recovery Manager to continue the backup creation process. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. The next time you open HP Recovery Manager, you have previously backed up the computer. ● Windows has its original factory state. For software...
... external optical drive (purchased separately). ● Only one set of recovery discs or a recovery flash drive: 1. To create a set up . HP Recovery Manager works from recovery discs, a recovery flash drive, or from the disc provided by the manufacturer using HP Recovery Manager to continue the backup creation process. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. The next time you open HP Recovery Manager, you have previously backed up the computer. ● Windows has its original factory state. For software...
HP Envy 4 - Maintenance and Service Guide
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... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
HP Envy 4 - Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...