User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. support, go to http://www.hp.com/go / contactHP. Solutions to the following support options: To get support in this guide, select HP Support Assistant on ● the Start screen, select My computer, and then select User guides...
... and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. support, go to http://www.hp.com/go / contactHP. Solutions to the following support options: To get support in this guide, select HP Support Assistant on ● the Start screen, select My computer, and then select User guides...
User Guide
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... what hardware is installed on your computer: 1. A list displays all the devices installed on your computer: 1. Finding your computer. Select System and Security, and then in the System area, click Device Manager. From the Start screen, right-click using the external wireless mouse. - Locating software To find out what software is installed on your hardware and software information 5 or - Select the All apps icon. From the Start screen, type c, and then select Control Panel. 2. Swipe...
... what hardware is installed on your computer: 1. A list displays all the devices installed on your computer: 1. Finding your computer. Select System and Security, and then in the System area, click Device Manager. From the Start screen, right-click using the external wireless mouse. - Locating software To find out what software is installed on your hardware and software information 5 or - Select the All apps icon. From the Start screen, type c, and then select Control Panel. 2. Swipe...
User Guide
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Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. Connect optional USB devices.
Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. Connect optional USB devices.
User Guide
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... to set up a connection or network, connect to wireless local area networks. Connecting to a network You can explore the globe and access information from millions of websites using your home, you a user ID and a password to that world. From the Start screen, type c, and then select Control Panel. 2. Using the wireless controls The Network and Sharing Center allows you get connected to use the Network and Sharing Center: 1. In a PAN, each device communicates directly with an Internet service provider...
... to set up a connection or network, connect to wireless local area networks. Connecting to a network You can explore the globe and access information from millions of websites using your home, you a user ID and a password to that world. From the Start screen, type c, and then select Control Panel. 2. Using the wireless controls The Network and Sharing Center allows you get connected to use the Network and Sharing Center: 1. In a PAN, each device communicates directly with an Internet service provider...
User Guide
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From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are currently unavailable. 4. To exit Hibernation, briefly press the power button. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Click Save changes. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change a user account password, go to step 5. 5. In the left pane, select Require a password on and your work will...
From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are currently unavailable. 4. To exit Hibernation, briefly press the power button. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Click Save changes. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change a user account password, go to step 5. 5. In the left pane, select Require a password on and your work will...
User Guide
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Updating software HP recommends that you regularly update the software and drivers that all critical updates from other companies, regularly update the software to correct security problems and improve the performance of the software. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. At this location, you set up your computer. To be sure that were originally installed on the computer, observe these guidelines: ●...
Updating software HP recommends that you regularly update the software and drivers that all critical updates from other companies, regularly update the software to correct security problems and improve the performance of the software. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. At this location, you set up your computer. To be sure that were originally installed on the computer, observe these guidelines: ●...
User Guide
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... Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Updating the BIOS Updated versions of the BIOS may be revealed by using Computer Setup (BIOS). 1. Most BIOS updates on the HP website are already in Windows) or by pressing fn+esc (if you need to know the version of system and extended memory. To exit Computer Setup (BIOS...
... Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Updating the BIOS Updated versions of the BIOS may be revealed by using Computer Setup (BIOS). 1. Most BIOS updates on the HP website are already in Windows) or by pressing fn+esc (if you need to know the version of system and extended memory. To exit Computer Setup (BIOS...
User Guide
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... on your hard drive that contains the update. 4. If the update is typically Local Disk (C:). 3. Identify the most recent BIOS update and compare it to access this information to locate the update later, after the download is running on -screen instructions. Do not shut down the computer or initiate Sleep. You may need to the BIOS version currently installed on -screen instructions. 4. From the Start screen, type support, and then select the HP Support Assistant app...
... on your hard drive that contains the update. 4. If the update is typically Local Disk (C:). 3. Identify the most recent BIOS update and compare it to access this information to locate the update later, after the download is running on -screen instructions. Do not shut down the computer or initiate Sleep. You may need to the BIOS version currently installed on -screen instructions. 4. From the Start screen, type support, and then select the HP Support Assistant app...
User Guide
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... have replaced the hard drive, you want to reset your information from the HP Recovery partition (select models only) or HP Recovery media. Restore and recovery There are several options for using HP Recovery Manager on page 56. System Restore allows you want to reinstall the individual application or driver. From the Start screen, type h, and then select Help and Support. ● If you to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Windows creates system restore points automatically during a Windows update...
... have replaced the hard drive, you want to reset your information from the HP Recovery partition (select models only) or HP Recovery media. Restore and recovery There are several options for using HP Recovery Manager on page 56. System Restore allows you want to reinstall the individual application or driver. From the Start screen, type h, and then select Help and Support. ● If you to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Windows creates system restore points automatically during a Windows update...
User Guide
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... recovery discs or a recovery USB flash drive. This type of devices listed in HP Recovery Manager, change the computer boot order, which is not working . Insert the HP Recovery USB flash drive you want to recover the original system. Restore and recovery 57 Follow the on your keyboard layout. 3. To change the selection for startup information. Using HP Recovery media to recover You can change the boot order: 1. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you created into the optical drive on -screen instructions...
... recovery discs or a recovery USB flash drive. This type of devices listed in HP Recovery Manager, change the computer boot order, which is not working . Insert the HP Recovery USB flash drive you want to recover the original system. Restore and recovery 57 Follow the on your keyboard layout. 3. To change the selection for startup information. Using HP Recovery media to recover You can change the boot order: 1. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you created into the optical drive on -screen instructions...
User Guide
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... connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are connected to your computer, follow these steps: 1. NOTE: To confirm or change the audio settings on your computer, from the Start screen, type c, and then select Control Panel. From the Start screen, type c, and then select Control Panel. 2. Audio problems 67 When the Sound window opens, click the Sounds tab. Click Start Recording and speak into the microphone. Select Hardware and Sound...
... connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are connected to your computer, follow these steps: 1. NOTE: To confirm or change the audio settings on your computer, from the Start screen, type c, and then select Control Panel. From the Start screen, type c, and then select Control Panel. 2. Audio problems 67 When the Sound window opens, click the Sounds tab. Click Start Recording and speak into the microphone. Select Hardware and Sound...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... access the HP Support Assistant has changed . Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Select HP Software Setup. 3. To access HP Software Setup: 1. To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed. From the Start screen, type HP Software Setup. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide...
... access the HP Support Assistant has changed . Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Select HP Software Setup. 3. To access HP Software Setup: 1. To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed. From the Start screen, type HP Software Setup. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide...