User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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...; Email support. ◦ Support telephone numbers. To access this guide for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for more , use this guide. Solutions to the following support options...
...; Email support. ◦ Support telephone numbers. To access this guide for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for more , use this guide. Solutions to the following support options...
User Guide
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... the devices installed on your hardware and software information 5 Select the All apps icon. Swipe down from the top edge of the computer screen. 2. or - Select System and Security, and then in the System area, click Device Manager. From the Start screen, right-click using the external wireless mouse. - From the Start screen, type c, and then select Control Panel. 2. 2 Getting to know your computer Finding your hardware and software information Locating hardware...
... the devices installed on your hardware and software information 5 Select the All apps icon. Swipe down from the top edge of the computer screen. 2. or - Select System and Security, and then in the System area, click Device Manager. From the Start screen, right-click using the external wireless mouse. - From the Start screen, type c, and then select Control Panel. 2. 2 Getting to know your computer Finding your hardware and software information Locating hardware...
User Guide
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Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connect optional USB devices. Connects a network cable. The subwoofer provides superior bass sound. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connect optional USB devices. Connects a network cable. The subwoofer provides superior bass sound. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
User Guide
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... other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. From the Start screen, type h, and then select Help and Support. To purchase Internet service and a modem, contact a local ISP. NOTE: Your ISP will help set up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. From the Start screen, type h, and then select Help and Support. From the Start screen, type c, and then select Control Panel. 2. Record...
... other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. From the Start screen, type h, and then select Help and Support. To purchase Internet service and a modem, contact a local ISP. NOTE: Your ISP will help set up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. From the Start screen, type h, and then select Help and Support. From the Start screen, type c, and then select Control Panel. 2. Record...
User Guide
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... power button area, select Hibernate. 5. When the computer exits Hibernation, the power lights turn on wakeup. 3. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change other than a USB or video port ● When the computer will return to the screen. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Click Save changes. From the Start screen, type power, select Settings, and then select Power Options. 2. Select Require a password...
... power button area, select Hibernate. 5. When the computer exits Hibernation, the power lights turn on wakeup. 3. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change other than a USB or video port ● When the computer will return to the screen. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Click Save changes. From the Start screen, type power, select Settings, and then select Power Options. 2. Select Require a password...
User Guide
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From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If you can also register to receive automatic update notifications when updates become available after you receive an alert. At this location, you have become available. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. Using security measures...
From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If you can also register to receive automatic update notifications when updates become available after you receive an alert. At this location, you have become available. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. Using security measures...
User Guide
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... Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Updating the BIOS Updated versions of the BIOS may be revealed by using Computer Setup (BIOS). 1. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn...
... Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Updating the BIOS Updated versions of the BIOS may be revealed by using Computer Setup (BIOS). 1. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn...
User Guide
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... installation, download and install a BIOS update only when the computer is downloaded. b. If the update is complete. The hard drive designation is running on your hard drive. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on battery power, docked in an optional docking device, or connected to the hard drive. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. From the Start screen, type e, and then select File Explorer. 2. Downloading a BIOS update...
... installation, download and install a BIOS update only when the computer is downloaded. b. If the update is complete. The hard drive designation is running on your hard drive. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on battery power, docked in an optional docking device, or connected to the hard drive. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. From the Start screen, type e, and then select File Explorer. 2. Downloading a BIOS update...
User Guide
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... to reset your personal files and data, you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery There are several options for recovering your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support...
... to reset your personal files and data, you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery There are several options for recovering your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support...
User Guide
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... or into a USB port on your keyboard layout. 3. Select Troubleshoot from the HP Recovery partition: 1. This method can change the computer boot order, which is still working properly. 1. Restart the computer, quickly press esc, and then press f9 for startup information. Restore and recovery 57 Insert the HP Recovery media you want to perform a system recovery or minimized image recovery without the need for an optical drive or a USB flash drive. Follow the on -screen instructions. Press f11...
... or into a USB port on your keyboard layout. 3. Select Troubleshoot from the HP Recovery partition: 1. This method can change the computer boot order, which is still working properly. 1. Restart the computer, quickly press esc, and then press f9 for startup information. Restore and recovery 57 Insert the HP Recovery media you want to perform a system recovery or minimized image recovery without the need for an optical drive or a USB flash drive. Follow the on -screen instructions. Press f11...
User Guide
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... the volume, either on your Windows desktop. 3. From the Start screen, type c, and then select Control Panel. 2. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. To check the audio functions on the speakers or through connected headphones. From the Start screen, type s, and then select Sound Recorder. 2. Click Start Recording and speak into the microphone. Audio problems 67 Open a multimedia program and play...
... the volume, either on your Windows desktop. 3. From the Start screen, type c, and then select Control Panel. 2. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. To check the audio functions on the speakers or through connected headphones. From the Start screen, type s, and then select Sound Recorder. 2. Click Start Recording and speak into the microphone. Audio problems 67 Open a multimedia program and play...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... User Guide for restore and recovery steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates Checking for recovery partitions NOTE: If you need to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to check for the presence of the HP Recovery partition or Windows partition, from the system, the steps for accessing HP Software Setup have changed . 1. From the Start screen, select the HP Support Assistant app. 2. NOTE: If the HP Software Setup...
... User Guide for restore and recovery steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates Checking for recovery partitions NOTE: If you need to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to check for the presence of the HP Recovery partition or Windows partition, from the system, the steps for accessing HP Software Setup have changed . 1. From the Start screen, select the HP Support Assistant app. 2. NOTE: If the HP Software Setup...