User Guide
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... up and using a networked printer 65 8 Solve a problem ...66 Jams and paper-feed issues ...67 Ink cartridge issues ...72 Printing issues ...74 Copy issues ...82 Scan issues ...83 Network and connection issues ...84 Printer hardware issues ...86 HP support ...88 Appendix A Technical information ...90 Hewlett-Packard Company notices ...91 Specifications ...92 Environmental product...
... up and using a networked printer 65 8 Solve a problem ...66 Jams and paper-feed issues ...67 Ink cartridge issues ...72 Printing issues ...74 Copy issues ...82 Scan issues ...83 Network and connection issues ...84 Printer hardware issues ...86 HP support ...88 Appendix A Technical information ...90 Hewlett-Packard Company notices ...91 Specifications ...92 Environmental product...
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... Document failed to print ...115 Printer failure ...116 Door open ...117 Ink cartridge failure ...118 Counterfeit Cartridge Advisory ...119 Incompatible ink cartridges ...120 Paper too short ...121 Paper too long to auto-duplex ...122 Incompatible HP Instant Ink Cartridge 123 Used HP Instant Ink Cartridge ...124 Please Connect Printer to HP Connected 125 Cannot Print ...126 HP Protected Cartridge Installed ...127 Index ...128 ENWW v
... Document failed to print ...115 Printer failure ...116 Door open ...117 Ink cartridge failure ...118 Counterfeit Cartridge Advisory ...119 Incompatible ink cartridges ...120 Paper too short ...121 Paper too long to auto-duplex ...122 Incompatible HP Instant Ink Cartridge 123 Used HP Instant Ink Cartridge ...124 Please Connect Printer to HP Connected 125 Cannot Print ...126 HP Protected Cartridge Installed ...127 Index ...128 ENWW v
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Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the Power button) Wireless status light Control panel Output tray Color graphics display (also referred to as the display) Automatic output tray extender (also referred to as the tray extender) Memory card slot Memory device light Paper tray Printer parts 3
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the Power button) Wireless status light Control panel Output tray Color graphics display (also referred to as the display) Automatic output tray extender (also referred to as the tray extender) Memory card slot Memory device light Paper tray Printer parts 3
User Guide
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... White Inkjet Paper delivers high-contrast colors and sharp text. Great for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to work together so your HP printer. They are the perfect choice for near -photographic reproductions and business graphics for two-sided...
... White Inkjet Paper delivers high-contrast colors and sharp text. Great for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to work together so your HP printer. They are the perfect choice for near -photographic reproductions and business graphics for two-sided...
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... 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 5640 series, and then click HP ENVY 5640 series. ● If you purchased original HP ink cartridges, go to select the size of using black ink only, click the Advanced button. If you believe you want to avoid possible printing delays. You...
... 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 5640 series, and then click HP ENVY 5640 series. ● If you purchased original HP ink cartridges, go to select the size of using black ink only, click the Advanced button. If you believe you want to avoid possible printing delays. You...
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NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. 50 Chapter 6 Work with cartridges ENWW Close the cartridge access door. Slide the new cartridge in the slot until it clicks. 4. c.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. 50 Chapter 6 Work with cartridges ENWW Close the cartridge access door. Slide the new cartridge in the slot until it clicks. 4. c.
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... printer. NOTE: Ordering ink cartridges online is located inside the cartridge access door. To find the right cartridges for reference when shopping at the top level of the hard disk. 2. Click Supplies Info. The print cartridge ordering numbers appear. 3. ENWW Order ink supplies 51 In the ...select All Programs, click HP, click the folder for the HP ENVY 5640 series, go to the Information and Support pane. NOTE: HP Utility is located in the Hewlett-Packard folder in lower left corner of the following to find the print cartridge reorder numbers 1. Click All...
... printer. NOTE: Ordering ink cartridges online is located inside the cartridge access door. To find the right cartridges for reference when shopping at the top level of the hard disk. 2. Click Supplies Info. The print cartridge ordering numbers appear. 3. ENWW Order ink supplies 51 In the ...select All Programs, click HP, click the folder for the HP ENVY 5640 series, go to the Information and Support pane. NOTE: HP Utility is located in the Hewlett-Packard folder in lower left corner of the following to find the print cartridge reorder numbers 1. Click All...
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... HP ENVY 5640 series operates in the HP ENVY 5640 series to operate the HP ENVY 5640 series with cartridges ENWW If the message is displayed and two ink cartridges are installed in the printer, verify that the ink cartridge is installed. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the protective piece of plastic tape has been removed from each ink cartridge...
... HP ENVY 5640 series operates in the HP ENVY 5640 series to operate the HP ENVY 5640 series with cartridges ENWW If the message is displayed and two ink cartridges are installed in the printer, verify that the ink cartridge is installed. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the protective piece of plastic tape has been removed from each ink cartridge...
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This warranty does not cover HP ink cartridges that came with . During the warranty period the cartridge is covered as long as the HP ink is used in YYYY/MM format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that have been refilled, remanufactured...
This warranty does not cover HP ink cartridges that came with . During the warranty period the cartridge is covered as long as the HP ink is used in YYYY/MM format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that have been refilled, remanufactured...
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8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a problem ENWW
8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a problem ENWW
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Check the paper path inside the printer; Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving issues with paper or the paper ... inside the printer. Press the (Power button) to the printhead, clear paper jams as soon as possible. Open the ink cartridge access door. 3. ENWW Jams and paper-feed issues 67 NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Instead follow the steps below to do? Clear a paper...
Check the paper path inside the printer; Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving issues with paper or the paper ... inside the printer. Press the (Power button) to the printhead, clear paper jams as soon as possible. Open the ink cartridge access door. 3. ENWW Jams and paper-feed issues 67 NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Instead follow the steps below to do? Clear a paper...
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... left of paper. 5. a. If you are likely to extend it towards you . c. If the problem is still not resolved, check the tray area. a. Close the ink cartridge access door. 6. If you are likely to remove any torn pieces of the printer, and do the same as in the previous step to occur...
... left of paper. 5. a. If you are likely to extend it towards you . c. If the problem is still not resolved, check the tray area. a. Close the ink cartridge access door. 6. If you are likely to remove any torn pieces of the printer, and do the same as in the previous step to occur...
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... on page 49 for more information. Use a dry swab or lint-free cloth to the ink cartridges. 1. Reinstall the ink cartridge. 72 Chapter 8 Solve a problem ENWW This could result in the product as soon as possible. Check that the ink cartridges are reinstalled in damage to wipe the contacts. 8. On the inside of the product longer...
... on page 49 for more information. Use a dry swab or lint-free cloth to the ink cartridges. 1. Reinstall the ink cartridge. 72 Chapter 8 Solve a problem ENWW This could result in the product as soon as possible. Check that the ink cartridges are reinstalled in damage to wipe the contacts. 8. On the inside of the product longer...
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ENWW Ink cartridge issues 73 If you can remove it and use the single-cartridge mode to operate the HP ENVY 5640 series with only one ink cartridge is causing problems, you still receive the error message, turn the product off, and then on again. 9. NOTE: If one cartridge. Close the access door, and check if the error message has gone away. 10.
ENWW Ink cartridge issues 73 If you can remove it and use the single-cartridge mode to operate the HP ENVY 5640 series with only one ink cartridge is causing problems, you still receive the error message, turn the product off, and then on again. 9. NOTE: If one cartridge. Close the access door, and check if the error message has gone away. 10.
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... glass. Check the printer software to make sure you to align the ink cartridges. If you remove and reinstall the same ink cartridge, the HP All-in -One prompts you to realign the ink cartridges. Load the cartridge alignment sheet print side down list. ● In the printer software,...for resolving print quality issues NOTE: To avoid print quality problems, always turn off using original HP ink cartridges. 2. e. The printer prints an alignment sheet. Recycle or discard the cartridge alignment sheet. 78 Chapter 8 Solve a problem ENWW Load letter or A4 unused plain white paper...
... glass. Check the printer software to make sure you to align the ink cartridges. If you remove and reinstall the same ink cartridge, the HP All-in -One prompts you to realign the ink cartridges. Load the cartridge alignment sheet print side down list. ● In the printer software,...for resolving print quality issues NOTE: To avoid print quality problems, always turn off using original HP ink cartridges. 2. e. The printer prints an alignment sheet. Recycle or discard the cartridge alignment sheet. 78 Chapter 8 Solve a problem ENWW Load letter or A4 unused plain white paper...
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... the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. To print a diagnostics page from the printer ... then click Maintain Your Printer to access the printer toolbox. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the boxes, then automatically clean the cartridges. Click Clean Ink Cartridges on ink. c. In the printer software, click Print & Scan, and then ...
... the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. To print a diagnostics page from the printer ... then click Maintain Your Printer to access the printer toolbox. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the boxes, then automatically clean the cartridges. Click Clean Ink Cartridges on ink. c. In the printer software, click Print & Scan, and then ...
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...does not deploy automatically, you can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 86 Chapter 8 Solve a problem ENWW The printer shuts down unexpectedly ● Check the power..., make sure you have loaded unused, plain white paper into the printer leaving the tray extender in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you have a defective sensor...
...does not deploy automatically, you can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 86 Chapter 8 Solve a problem ENWW The printer shuts down unexpectedly ● Check the power..., make sure you have loaded unused, plain white paper into the printer leaving the tray extender in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you have a defective sensor...
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... needed to comply with your household waste disposal service, or go /reach. Instead, you recycle used print cartridges and ink cartridges free of charge. A chemical information report for this product can be found at : www.hp.com/go/ energystar Disposal of the European Parliament and the Council). Plastics Plastic parts over your waste equipment...
... needed to comply with your household waste disposal service, or go /reach. Instead, you recycle used print cartridges and ink cartridges free of charge. A chemical information report for this product can be found at : www.hp.com/go/ energystar Disposal of the European Parliament and the Council). Plastics Plastic parts over your waste equipment...
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... paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP Instant Ink Cartridge ● Please Connect Printer to HP Connected ● Cannot Print ● HP Protected Cartridge Installed ENWW 105
... paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP Instant Ink Cartridge ● Please Connect Printer to HP Connected ● Cannot Print ● HP Protected Cartridge Installed ENWW 105
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... message, consider having a replacement cartridge available to replace cartridges until the print quality becomes unacceptable. For more information see www.hp.com/go/inkusage. 106 Appendix B Errors (Windows) ENWW Ink level warnings and indicators provide estimates for printing. NOTE: Ink from the cartridges is low on page 49. Low on ink The ink cartridge identified in the initialization process...
... message, consider having a replacement cartridge available to replace cartridges until the print quality becomes unacceptable. For more information see www.hp.com/go/inkusage. 106 Appendix B Errors (Windows) ENWW Ink level warnings and indicators provide estimates for printing. NOTE: Ink from the cartridges is low on page 49. Low on ink The ink cartridge identified in the initialization process...