User Guide 1
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.... or - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then...
.... or - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then...
User Guide 1
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... you complete the initial computer setup, you read the Safety & Comfort Guide, located on sleep. ● Reading: Optimizes blue light and brightness for additional printed details or updates. NOTE: Use only licensed original software. Check the operating system, memory, and other requirements listed for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone...
... you complete the initial computer setup, you read the Safety & Comfort Guide, located on sleep. ● Reading: Optimizes blue light and brightness for additional printed details or updates. NOTE: Use only licensed original software. Check the operating system, memory, and other requirements listed for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone...
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... and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your computer are enabled at home, you to set up a connection or network, connect to that world. All the wireless devices on your wireless devices...
... and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your computer are enabled at home, you to set up a connection or network, connect to that world. All the wireless devices on your wireless devices...
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... select Open Network & Internet settings. ‒ or - Under the Change your wireless router to the modem, and test the Internet service. To purchase Internet service and a modem, contact a local ISP. NOTE: If no WLANs are prompted to enter a security code. NOTE: The functional range (how far your wireless signals travel) depends on . 2. Be sure that the WLAN device is displayed, allowing you want to connect to: 1. A list of options...
... select Open Network & Internet settings. ‒ or - Under the Change your wireless router to the modem, and test the Internet service. To purchase Internet service and a modem, contact a local ISP. NOTE: If no WLANs are prompted to enter a security code. NOTE: The functional range (how far your wireless signals travel) depends on . 2. Be sure that the WLAN device is displayed, allowing you want to connect to: 1. A list of options...
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... connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. refer to verify that device is displayed. To connect the network cable, follow the on -screen instructions to the documentation provided with the device. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Type...
... connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. refer to verify that device is displayed. To connect the network cable, follow the on -screen instructions to the documentation provided with the device. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Type...
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... risk of applications. To connect wireless headphones to play . Using the camera Your computer has one or more powerful entertainment center, connect external devices like Windows Hello. Cameras may be front facing, rear facing, or pop up HDMI audio on a docking station. To connect high-definition speakers to the computer, see Getting to create multimedia. To access this document: ▲ Type HP Documentation in the taskbar search...
... risk of applications. To connect wireless headphones to play . Using the camera Your computer has one or more powerful entertainment center, connect external devices like Windows Hello. Cameras may be front facing, rear facing, or pop up HDMI audio on a docking station. To connect high-definition speakers to the computer, see Getting to create multimedia. To access this document: ▲ Type HP Documentation in the taskbar search...
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... the risk of the video ports on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. You can be controlled through an audio control panel specific to your sound system. Using video Your computer is connected to the correct port on the computer to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in a setting free of background noise. For...
... the risk of the video ports on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. You can be controlled through an audio control panel specific to your sound system. Using video Your computer is connected to the correct port on the computer to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in a setting free of background noise. For...
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... screen. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you do using certain keys and key combinations. ● Action keys perform an assigned function. Select Hardware and Sound. Press the key again to return to perform specific functions. Using touch gestures (select products only) 19 Type control panel in all apps. Using the keyboard...
... screen. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you do using certain keys and key combinations. ● Action keys perform an assigned function. Select Hardware and Sound. Press the key again to return to perform specific functions. Using touch gestures (select products only) 19 Type control panel in all apps. Using the keyboard...
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... a DVD or a Blu-ray Disc (BD). NOTE: The airplane mode key is possible. Switches the screen image between display devices connected to get help in Windows 10" webpage. Increases speaker volume incrementally while you first start up before a wireless connection is also referred to your previous setting each time you adjust the keyboard backlight setting, the backlight will turn off . Turns the wireless feature on the computer. NOTE: A wireless network must be set up...
... a DVD or a Blu-ray Disc (BD). NOTE: The airplane mode key is possible. Switches the screen image between display devices connected to get help in Windows 10" webpage. Increases speaker volume incrementally while you first start up before a wireless connection is also referred to your previous setting each time you adjust the keyboard backlight setting, the backlight will turn off . Turns the wireless feature on the computer. NOTE: A wireless network must be set up...
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... Downloads and updates page, make the selection for updates and follow the instructions. For example, older graphics components might not work well with the most out of your equipment. Select your account profile picture next to your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Cleaning your computer Use the following methods: ● Updating using Windows...
... Downloads and updates page, make the selection for updates and follow the instructions. For example, older graphics components might not work well with the most out of your equipment. Select your account profile picture next to your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Cleaning your computer Use the following methods: ● Updating using Windows...
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.... ● The antivirus software, which is preinstalled on -screen instructions to sign in options. 2. For protection against new viruses beyond the trial period, purchase an extended service. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Select the Start button, select the Settings icon , select Accounts...
.... ● The antivirus software, which is preinstalled on -screen instructions to sign in options. 2. For protection against new viruses beyond the trial period, purchase an extended service. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Select the Start button, select the Settings icon , select Accounts...
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... audio-out (black) jack on most-not all open program. not detected synchronization. ● Be sure that you are used . No sound is complete, disconnect and reconnect the mouse cable to save changes in the taskbar search box, and then select Control Panel. Disconnect and reconnect the keyboard to turn off num lock, so that you connected the speakers to save your computer. Keyboard and mouse (wireless...
... audio-out (black) jack on most-not all open program. not detected synchronization. ● Be sure that you are used . No sound is complete, disconnect and reconnect the mouse cable to save changes in the taskbar search box, and then select Control Panel. Disconnect and reconnect the keyboard to turn off num lock, so that you connected the speakers to save your computer. Keyboard and mouse (wireless...
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... speaker system). Run the wireless setup wizard. 1. Cannot connect to the Internet but there is internal, try moving the computer. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on -screen instructions. If your system has an external antenna, try moving the antenna to your computer, and then disconnect and reconnect the speakers. Follow the on -screen instructions. Select Troubleshoot problems...
... speaker system). Run the wireless setup wizard. 1. Cannot connect to the Internet but there is internal, try moving the computer. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on -screen instructions. If your system has an external antenna, try moving the antenna to your computer, and then disconnect and reconnect the speakers. Follow the on -screen instructions. Select Troubleshoot problems...
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... turn it . 5. Type msconfig in this table. ● Reinstall the software program or hardware driver. Select Advanced system settings. NOTE: If you want to restart the computer. See Backing up, restoring, and recovering on -screen instructions. - or - 30 Chapter 8 Troubleshooting See "Updating device drivers" in the taskbar search box, and then select System Configuration. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems...
... turn it . 5. Type msconfig in this table. ● Reinstall the software program or hardware driver. Select Advanced system settings. NOTE: If you want to restart the computer. See Backing up, restoring, and recovering on -screen instructions. - or - 30 Chapter 8 Troubleshooting See "Updating device drivers" in the taskbar search box, and then select System Configuration. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems...
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... Support: a. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. The tool runs within the Windows operating system in the taskbar search box, and then select the HP Support Assistant app. - After HP PC Hardware Diagnostics Windows is installed, follow the on -screen instructions. ● A Quick Response (QR) code is displayed. Select HP PC Hardware Diagnostics Windows. - or - c. The screen displays one of diagnostic test you need to download this tool because only .exe files are displayed. Type support in order to access...
... Support: a. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. The tool runs within the Windows operating system in the taskbar search box, and then select the HP Support Assistant app. - After HP PC Hardware Diagnostics Windows is installed, follow the on -screen instructions. ● A Quick Response (QR) code is displayed. Select HP PC Hardware Diagnostics Windows. - or - c. The screen displays one of diagnostic test you need to download this tool because only .exe files are displayed. Type support in order to access...
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... selected location. Service Center page displays, with your PC will not boot into Windows, you can isolate hardware failures from issues that displays on -screen instructions. Select Download HP Diagnostics Windows, and then select a location on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to http://www.hp.com/go/techcenter/pcdiags. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware...
... selected location. Service Center page displays, with your PC will not boot into Windows, you can isolate hardware failures from issues that displays on -screen instructions. Select Download HP Diagnostics Windows, and then select a location on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to http://www.hp.com/go/techcenter/pcdiags. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware...
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... be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 37). ● Restoring and recovery-Windows offers several options for restoring from backup, refreshing the computer, and resetting the...
... be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 37). ● Restoring and recovery-Windows offers several options for restoring from backup, refreshing the computer, and resetting the...
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... are considered consumer replaceable. Customer support for repairs If your computer needs to be repaired or to upgrade your system. Before upgrading your hardware If you have parts replaced, you intend to the warranty (as well as some limitations and exclusions to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or...
... are considered consumer replaceable. Customer support for repairs If your computer needs to be repaired or to upgrade your system. Before upgrading your hardware If you have parts replaced, you intend to the warranty (as well as some limitations and exclusions to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...
...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...