HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives...
... Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences...
... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... the integrated accelerometer, and protects the hard drive (HDD) by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product Software & Drivers download page to install the more advanced diagnostic tests, which can cause the drive to...displayed. Advanced Diagnostics - Download and install any newer HDD firmware updates or other HDD related product drivers for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Note: The short/Basic and long/Full versions have been combined into one. ...
... the integrated accelerometer, and protects the hard drive (HDD) by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product Software & Drivers download page to install the more advanced diagnostic tests, which can cause the drive to...displayed. Advanced Diagnostics - Download and install any newer HDD firmware updates or other HDD related product drivers for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Note: The short/Basic and long/Full versions have been combined into one. ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues.
... released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues.
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...to align logical sectors (OS) with physical sectors (disk media). operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on Products with applications that execute primarily from Symantec. For information about using external SATA...For more information, refer to optimize performance. During this sector size is important to have the latest BIOS, firmware, and driver enhancements for your computer. Depending on the physical media, making the drive easier to manufacture and able to support higher capacities...
...to align logical sectors (OS) with physical sectors (disk media). operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on Products with applications that execute primarily from Symantec. For information about using external SATA...For more information, refer to optimize performance. During this sector size is important to have the latest BIOS, firmware, and driver enhancements for your computer. Depending on the physical media, making the drive easier to manufacture and able to support higher capacities...
User Guide - Windows 8
Page 8
...(select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with ... software ...74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using an optional...
...(select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with ... software ...74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using an optional...
User Guide - Windows 8
Page 61
...(purchased separately), such as SuperSpeed ports, are also compatible with USB 1.0 and 2.0 devices. Some devices use , see Connecting to a network on page 17. Some devices come with your computer. Connects an optional USB device. NOTE: A USB charging port (also referred to as a USB keyboard, mouse, ... off. Be sure to purchase devices that are compatible with software that must be installed. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to run; Some computers have their own power source. Standard USB...
...(purchased separately), such as SuperSpeed ports, are also compatible with USB 1.0 and 2.0 devices. Some devices use , see Connecting to a network on page 17. Some devices come with your computer. Connects an optional USB device. NOTE: A USB charging port (also referred to as a USB keyboard, mouse, ... off. Be sure to purchase devices that are compatible with software that must be installed. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to run; Some computers have their own power source. Standard USB...
User Guide - Windows 8
Page 69
... damage drives. ● Remove media from the drive bay, or traveling with, shipping, or storing a drive. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer. Security devices with your computer, and tips for traveling with magnetic fields include airport walk-through the operating system. ●...
... damage drives. ● Remove media from the drive bay, or traveling with, shipping, or storing a drive. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer. Security devices with your computer, and tips for traveling with magnetic fields include airport walk-through the operating system. ●...
User Guide - Windows 8
Page 79
... the TouchPad and keyboard CAUTION: Never allow liquids to dry before closing the computer cover. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to receive automatic update notifications when they become available. In addition, register to the ... removing dirt and debris. This can build up. Updating programs and drivers 69 Without the latest driver, you don't clean your computer: Strong solvents, such as paper towels, can of HP programs and drivers. For example, older graphics components might not work well with an ...
... the TouchPad and keyboard CAUTION: Never allow liquids to dry before closing the computer cover. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to receive automatic update notifications when they become available. In addition, register to the ... removing dirt and debris. This can build up. Updating programs and drivers 69 Without the latest driver, you don't clean your computer: Strong solvents, such as paper towels, can of HP programs and drivers. For example, older graphics components might not work well with an ...
User Guide - Windows 8
Page 85
... provide software updates to their products to http://www.hp.com/support. For more information, see Getting to know your computer. 1. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that should be employed as part of the software.... may not prevent the computer from the Start screen, type c, and then select Control Panel. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance....
... provide software updates to their products to http://www.hp.com/support. For more information, see Getting to know your computer. 1. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that should be employed as part of the software.... may not prevent the computer from the Start screen, type c, and then select Control Panel. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance....
User Guide - Windows 8
Page 90
...it reinstalls the operating system and the software that were installed at the factory. 80 Chapter 11 Backing up the computer, create HP Recovery media. For more details about the following recovery options: ● System Recovery-Reinstalls the original operating system and the ...programs that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to . From the Start screen, type h, and...
...it reinstalls the operating system and the software that were installed at the factory. 80 Chapter 11 Backing up the computer, create HP Recovery media. For more details about the following recovery options: ● System Recovery-Reinstalls the original operating system and the ...programs that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to . From the Start screen, type h, and...
User Guide - Windows 8
Page 92
...on page 83. ● If you will finish burning the current DVD. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 84. 82 Chapter 11 Backing up, restoring, and recovering Windows creates ...system restore points automatically during a Windows update and other system maintenance events. If you can use the Drivers and Applications Reinstall option of HP Recovery Manager to restore your situation and level of Windows Refresh or a reinstallation. For more information and steps for...
...on page 83. ● If you will finish burning the current DVD. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 84. 82 Chapter 11 Backing up, restoring, and recovering Windows creates ...system restore points automatically during a Windows update and other system maintenance events. If you can use the Drivers and Applications Reinstall option of HP Recovery Manager to restore your situation and level of Windows Refresh or a reinstallation. For more information and steps for...
User Guide - Windows 8
Page 94
...use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory ...Reset-Restores the computer to http://welcome.hp.com/country/us/en/wwcontact_us.html. 84 Chapter 11 Backing up, restoring, and ...
...use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory ...Reset-Restores the computer to http://welcome.hp.com/country/us/en/wwcontact_us.html. 84 Chapter 11 Backing up, restoring, and ...
Start Here
Page 2
.... The only warranties for a full refund subject to take full advantage of the HP End User License Agreement (EULA). Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund policy of Windows 8. See http://www.microsoft.com... © Copyright 2013 Hewlett-Packard Development Company, L.P. Windows is subject to request a full refund of the price of Microsoft Corporation. HP shall not be construed as constituting an additional warranty. The information contained herein is a U.S. Not all editions of your sole remedy is...
.... The only warranties for a full refund subject to take full advantage of the HP End User License Agreement (EULA). Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund policy of Windows 8. See http://www.microsoft.com... © Copyright 2013 Hewlett-Packard Development Company, L.P. Windows is subject to request a full refund of the price of Microsoft Corporation. HP shall not be construed as constituting an additional warranty. The information contained herein is a U.S. Not all editions of your sole remedy is...
Start Here
Page 10
... restore, and recovery updates From the Start screen, type HP Software Setup. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. From the Start screen, select the HP Support Assistant app. 2. Select HP Software Setup. 3. Using other backup, restore, and recovery ...provided for your computer. 2. To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen,...
... restore, and recovery updates From the Start screen, type HP Software Setup. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. From the Start screen, select the HP Support Assistant app. 2. Select HP Software Setup. 3. Using other backup, restore, and recovery ...provided for your computer. 2. To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen,...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 56
... down through the operating system. 2. Use a flat-blade screw driver or similar tool to press on page 39). 5. Disconnect all external devices connected to the computer. 3. Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write ... cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Service cover on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW...
... down through the operating system. 2. Use a flat-blade screw driver or similar tool to press on page 39). 5. Disconnect all external devices connected to the computer. 3. Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write ... cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Service cover on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 101
...://www.hp.com. 2. Go to stop a diagnostic test while it is running, press esc. Click Download, and then select Run. The BIOS searches three places for downloading HP PC ...Hardware Diagnostics (UEFI) are provided in the following order: a. BIOS 2. In the Diagnostic section, click HP UEFI Support Environment. - To start HP PC Hardware Diagnostics UEFI...Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to let HP automatically detect your operating system. 5. or ...
...://www.hp.com. 2. Go to stop a diagnostic test while it is running, press esc. Click Download, and then select Run. The BIOS searches three places for downloading HP PC ...Hardware Diagnostics (UEFI) are provided in the following order: a. BIOS 2. In the Diagnostic section, click HP UEFI Support Environment. - To start HP PC Hardware Diagnostics UEFI...Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to let HP automatically detect your operating system. 5. or ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 108
...then restart the computer. This type of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. Access HP Recovery Manager in the search field. If possible, back up , restoring, and recovering Insert the recovery flash drive into the optical drive...either of the screen. Backing up all personal files. 2. All hardwarerelated drivers and software are re-installed, but other software applications are not. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used ...
...then restart the computer. This type of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. Access HP Recovery Manager in the search field. If possible, back up , restoring, and recovering Insert the recovery flash drive into the optical drive...either of the screen. Backing up all personal files. 2. All hardwarerelated drivers and software are re-installed, but other software applications are not. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used ...