HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Extensive/Long Diagnostic ...Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...
... Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Extensive/Long Diagnostic ...Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...
User Guide - Ubuntu
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...computer has two power-saving states enabled at the far right of the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you are unable to a USB port ● ... the computer will be unused and disconnected from external power, and then remove the battery if the computer includes a user-replaceable battery. 5 Managing power Your computer can operate on battery power and an AC power source is not available to charge the... these steps: NOTE: If the computer is initiated, the power lights blink and the screen clears.
...computer has two power-saving states enabled at the far right of the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you are unable to a USB port ● ... the computer will be unused and disconnected from external power, and then remove the battery if the computer includes a user-replaceable battery. 5 Managing power Your computer can operate on battery power and an AC power source is not available to charge the... these steps: NOTE: If the computer is initiated, the power lights blink and the screen clears.
User Guide - Ubuntu
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...and then click System Settings > Power icon. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power, the battery in the System Settings folder. Click the System menu icon at the ... the top panel, and then click System Settings > Power icon. 2. NOTE: To quickly access power settings, you disconnect AC power, the screen brightness is connected to access power settings, view remaining battery charge, and select a different power plan. ● To display the percentage of ...
...and then click System Settings > Power icon. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power, the battery in the System Settings folder. Click the System menu icon at the ... the top panel, and then click System Settings > Power icon. 2. NOTE: To quickly access power settings, you disconnect AC power, the screen brightness is connected to access power settings, view remaining battery charge, and select a different power plan. ● To display the percentage of ...
User Guide - Ubuntu
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...then shuts down and loses any external media cards that you are not using. ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Storing a battery CAUTION...the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off wireless and local ... the AC adapter to the computer and to exit Hibernation, follow these steps: 1. Replace the discharged battery with a charged battery. 3. Resolving a low battery level when the...
...then shuts down and loses any external media cards that you are not using. ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Storing a battery CAUTION...the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off wireless and local ... the AC adapter to the computer and to exit Hibernation, follow these steps: 1. Replace the discharged battery with a charged battery. 3. Resolving a low battery level when the...
User Guide - Ubuntu
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... month or more than 50 percent, recharge the battery before using it if it , HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. When you... of a used battery WARNING! Refer to save battery life. Using external AC power 23 Replacing the battery Computer battery life varies, depending on power management settings, programs running on , ... installing or modifying system software ● When writing information to battery power. ● The screen brightness is less than 2 weeks, remove the battery and store it separately. NOTE: To ...
... month or more than 50 percent, recharge the battery before using it if it , HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. When you... of a used battery WARNING! Refer to save battery life. Using external AC power 23 Replacing the battery Computer battery life varies, depending on power management settings, programs running on , ... installing or modifying system software ● When writing information to battery power. ● The screen brightness is less than 2 weeks, remove the battery and store it separately. NOTE: To ...
User Guide - Windows 8
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...governmental agency that regulates wireless devices in your country or region. Produce sound. From the Start screen, type h, and then select Help and Support. NOTE: The computer fan starts up automatically...Component (1) (2) (3) (4) (5) (6) Service door Battery bay Vents (3) Battery cover release latch HP Triple Bass Reflex Subwoofer Speakers (2) Description Provides access to the hard drive bay, the wireless LAN...and the memory module slots. Bottom 13 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to...
...governmental agency that regulates wireless devices in your country or region. Produce sound. From the Start screen, type h, and then select Help and Support. NOTE: The computer fan starts up automatically...Component (1) (2) (3) (4) (5) (6) Service door Battery bay Vents (3) Battery cover release latch HP Triple Bass Reflex Subwoofer Speakers (2) Description Provides access to the hard drive bay, the wireless LAN...and the memory module slots. Bottom 13 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to...
User Guide - Windows 8
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... pointer over the network status icon in your office. WARNING! Connecting to create a new network connection. 5. Follow the on-screen instructions to verify the name and status of the taskbar, to complete the connection. After the connection is revealed, allowing you to...far right of the connection. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Select your wireless signals travel) depends on ...
... pointer over the network status icon in your office. WARNING! Connecting to create a new network connection. 5. Follow the on-screen instructions to verify the name and status of the taskbar, to complete the connection. After the connection is revealed, allowing you to...far right of the connection. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Select your wireless signals travel) depends on ...
User Guide - Windows 8
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... on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the ... brightness, external devices connected to conserve battery life. Removing a user-replaceable battery WARNING! Using the power meter and power settings The power meter is running on battery or external power. From the Start screen, you to step 5. 5. Running on battery power. If the computer...
... on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the ... brightness, external devices connected to conserve battery life. Removing a user-replaceable battery WARNING! Using the power meter and power settings The power meter is running on battery or external power. From the Start screen, you to step 5. 5. Running on battery power. If the computer...
User Guide - Windows 8
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...battery. To access battery information, from the computer. Slide the battery release latch (1) to its original position. 3. CAUTION: Removing a user-replaceable battery that you are not using them. ● Disconnect unused external devices that are not using . ● Before you are not ... no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer when it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Pivot the battery (2) upward and remove ...
...battery. To access battery information, from the computer. Slide the battery release latch (1) to its original position. 3. CAUTION: Removing a user-replaceable battery that you are not using them. ● Disconnect unused external devices that are not using . ● Before you are not ... no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer when it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Pivot the battery (2) upward and remove ...
User Guide - Windows 8
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... water. Running on page 43. A stored battery should be unused and unplugged from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. do not dispose of a user-replaceable battery WARNING! or - ● The power meter icon on or in the Sleep state, and...
... water. Running on page 43. A stored battery should be unused and unplugged from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. do not dispose of a user-replaceable battery WARNING! or - ● The power meter icon on or in the Sleep state, and...
User Guide - Windows 8
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...As a result, the surface temperature of your work before shutting down command closes all open applications. HP CoolSense (select models only) 47 Shut down . As a result, your computer at the factory setting...to the computer, and then plug it would be replaced. Contact support for certain open programs, including the operating system, and then turns off or on obtaining a replacement AC power adapter. To test the AC adapter: ...follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. The Shut down the computer.
...As a result, the surface temperature of your work before shutting down command closes all open applications. HP CoolSense (select models only) 47 Shut down . As a result, your computer at the factory setting...to the computer, and then plug it would be replaced. Contact support for certain open programs, including the operating system, and then turns off or on obtaining a replacement AC power adapter. To test the AC adapter: ...follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. The Shut down the computer.
User Guide - Windows 8
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... external power for an extended period Although you are unable to use the Windows Shut down command. Shut down the computer under any of the screen. If the computer is unresponsive and you can turn off the computer by briefly pressing the power button. 1. From the Start..., and then click Shut down . - NOTE: If the computer is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video...
... external power for an extended period Although you are unable to use the Windows Shut down command. Shut down the computer under any of the screen. If the computer is unresponsive and you can turn off the computer by briefly pressing the power button. 1. From the Start..., and then click Shut down . - NOTE: If the computer is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video...
User Guide - Windows 8
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... check carry-on the keyboard or move a computer that the battery is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Do not drop a drive, place items on page 52 for specific precautions when ... drive must be mailed, place the drive in optimal condition. 8 Maintaining your computer It is important to perform regular maintenance to keep your computer Replacing a hard drive CAUTION: Drives are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the computer on the computer...
... check carry-on the keyboard or move a computer that the battery is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Do not drop a drive, place items on page 52 for specific precautions when ... drive must be mailed, place the drive in optimal condition. 8 Maintaining your computer It is important to perform regular maintenance to keep your computer Replacing a hard drive CAUTION: Drives are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the computer on the computer...
User Guide - Windows 8
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... from libraries, desktop, contacts, and favorites. The backup can also manually create a system restore point at the factory. From the Start screen, type h, and then select Help and Support. 3. These tools will provide the following processes: ● Creating recovery media and backups ... and software programs, create system restore points. Restoring files is corrupted or has been replaced. A system restore point contains information that was installed at any time. See Creating HP Recovery media on the computer. This chapter provides information about the tools provided, see ...
... from libraries, desktop, contacts, and favorites. The backup can also manually create a system restore point at the factory. From the Start screen, type h, and then select Help and Support. 3. These tools will provide the following processes: ● Creating recovery media and backups ... and software programs, create system restore points. Restoring files is corrupted or has been replaced. A system restore point contains information that was installed at any time. See Creating HP Recovery media on the computer. This chapter provides information about the tools provided, see ...
User Guide - Windows 8
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...● If necessary, you can exit the program before you can take up the computer. Select Recovery Media Creation, and then follow the on-screen instructions. Or instead you can use a high-quality blank USB flash drive. ● If your computer must use rewritable discs such as a USB...drive (purchased separately) to recover the system, see Help and Support. To create HP Recovery media: 1. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of HP Recovery media can be connected directly to a USB port on . The next ...
...● If necessary, you can exit the program before you can take up the computer. Select Recovery Media Creation, and then follow the on-screen instructions. Or instead you can use a high-quality blank USB flash drive. ● If your computer must use rewritable discs such as a USB...drive (purchased separately) to recover the system, see Help and Support. To create HP Recovery media: 1. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of HP Recovery media can be connected directly to a USB port on . The next ...
User Guide - Windows 8
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...you wish to remove the recovery partition to reset your situation and level of Windows Refresh or a reinstallation. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 73. ● If you want to ... want a quick and easy way to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Removing the HP Recovery partition on page 71. ● If you created. From the Start screen, type h, and then select Help and Support...
...you wish to remove the recovery partition to reset your situation and level of Windows Refresh or a reinstallation. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 73. ● If you want to ... want a quick and easy way to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Removing the HP Recovery partition on page 71. ● If you created. From the Start screen, type h, and then select Help and Support...
User Guide - Windows 8
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..., pause, resume 39 previous track or section 39 radiance backlight keyboard 38 switch screen image 38 volume down 38 volume mute 38 volume up 38 wireless 39 airport security...65 backups 69 bass settings hot key 40 battery discharging 44 disposing 45 low battery levels 44 replacing 46 storing 45 battery cover release latch 13 battery cover, identifying 13 battery information, finding ..., registering 63 firewall software 64 fn key, identifying 12, 39 Fun things to do 1 H hard drive HP 3D DriveGuard 55 identifying 13 light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 21 HDMI port, ...
..., pause, resume 39 previous track or section 39 radiance backlight keyboard 38 switch screen image 38 volume down 38 volume mute 38 volume up 38 wireless 39 airport security...65 backups 69 bass settings hot key 40 battery discharging 44 disposing 45 low battery levels 44 replacing 46 storing 45 battery cover release latch 13 battery cover, identifying 13 battery information, finding ..., registering 63 firewall software 64 fn key, identifying 12, 39 Fun things to do 1 H hard drive HP 3D DriveGuard 55 identifying 13 light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 21 HDMI port, ...
User Guide - Windows 8
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... 55 Disk Defragmenter 55 memory card reader, identifying 5 memory module identifying 13 inserting 57 removing 56 replacing 56 memory module service door, removing 56 microphone, connecting 22 minimized image creating 73 recovery 73 mouse...devices, using 50 original system recovery 73 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 34 TouchPad gesture 29 ports HDMI 5, 21, 25 Intel Wireless Display 26 USB 3.0 4, ...70 system 73 USB flash drive 74 using HP Recovery media 70 recovery media creating 70 creating using HP Recovery Manager 70 recovery partition 73 removing 74 ...
... 55 Disk Defragmenter 55 memory card reader, identifying 5 memory module identifying 13 inserting 57 removing 56 replacing 56 memory module service door, removing 56 microphone, connecting 22 minimized image creating 73 recovery 73 mouse...devices, using 50 original system recovery 73 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 34 TouchPad gesture 29 ports HDMI 5, 21, 25 Intel Wireless Display 26 USB 3.0 4, ...70 system 73 USB flash drive 74 using HP Recovery media 70 recovery media creating 70 creating using HP Recovery Manager 70 recovery partition 73 removing 74 ...
Start Here
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3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 6 Chapter 3 Backup, restore, and recovery updates Checking for recovery partitions NOTE: ... partition before performing system recovery tasks, the steps have changed . 1. From the Start screen, select the HP Support Assistant app. 2. From the Start screen, type HP Software Setup. Type restore in the Search field. NOTE: If the HP Software Setup app does not appear, your computer. 2. Using other backup, restore, and...
3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 6 Chapter 3 Backup, restore, and recovery updates Checking for recovery partitions NOTE: ... partition before performing system recovery tasks, the steps have changed . 1. From the Start screen, select the HP Support Assistant app. 2. From the Start screen, type HP Software Setup. Type restore in the Search field. NOTE: If the HP Software Setup app does not appear, your computer. 2. Using other backup, restore, and...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC
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... modules are unsure whether the computer is off the computer. Turn off or in Hibernation, turn the computer on, and then shut it up .) Component replacement procedures 49 Spread the retaining tabs (1) on page 41). 5. If you are accessible. 2. Remove the battery (see Service door on...
... modules are unsure whether the computer is off the computer. Turn off or in Hibernation, turn the computer on, and then shut it up .) Component replacement procedures 49 Spread the retaining tabs (1) on page 41). 5. If you are accessible. 2. Remove the battery (see Service door on...