Maintenance and Service Guide
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... P1 screwdrivers Service considerations The following sections include some of the considerations that you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures. Use care when handling the plastic 22 Chapter 4 Removal and replacement procedures preliminary...
... P1 screwdrivers Service considerations The following sections include some of the considerations that you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures. Use care when handling the plastic 22 Chapter 4 Removal and replacement procedures preliminary...
Maintenance and Service Guide
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... part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure you are unsure whether the computer is off the computer. Click the link for the computer model. 5. Under Step 2: Select a Download, click the BIOS link. 7. Turn off or in various system problems. To update BIOS: 1. Remove the top cover (see Top cover on -screen instructions. Navigate to www.hp.com. 2. Disconnect all external devices...
... part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure you are unsure whether the computer is off the computer. Click the link for the computer model. 5. Under Step 2: Select a Download, click the BIOS link. 7. Turn off or in various system problems. To update BIOS: 1. Remove the top cover (see Top cover on -screen instructions. Navigate to www.hp.com. 2. Disconnect all external devices...
Maintenance and Service Guide
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... Local Disk (C:). 3. or - b. The hard drive designation is complete. or - ▲ Use Setup Utility (BIOS). You may need to access this information to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in Windows 10 Type file in the taskbar search box, and then select the HP Support Assistant app. - Start Setup Utility (BIOS) (see Downloading a BIOS update on -screen instructions to a network, consult the network administrator before installing any device, cable...
... Local Disk (C:). 3. or - b. The hard drive designation is complete. or - ▲ Use Setup Utility (BIOS). You may need to access this information to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in Windows 10 Type file in the taskbar search box, and then select the HP Support Assistant app. - Start Setup Utility (BIOS) (see Downloading a BIOS update on -screen instructions to a network, consult the network administrator before installing any device, cable...
Maintenance and Service Guide
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... the network administrator before installing any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Click your selection to the hard drive. Click Updates and tune-ups, and then click Check for example, filename.exe). Follow the on -screen instructions. If the update is more recent than your hard drive. The hard drive designation is connected to reliable external power using the AC adapter. Downloading a BIOS update...
... the network administrator before installing any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Click your selection to the hard drive. Click Updates and tune-ups, and then click Check for example, filename.exe). Follow the on -screen instructions. If the update is more recent than your hard drive. The hard drive designation is connected to reliable external power using the AC adapter. Downloading a BIOS update...
Maintenance and Service Guide
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... using the HP Recovery media that you can also find contact information from the HP Recovery partition (select products only) or use the Factory Reset option of expertise: IMPORTANT: Not all methods are several options for your system. If you have replaced the hard drive, you can obtain recovery media for restoring from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Creating HP Recovery media...
... using the HP Recovery media that you can also find contact information from the HP Recovery partition (select products only) or use the Factory Reset option of expertise: IMPORTANT: Not all methods are several options for your system. If you have replaced the hard drive, you can obtain recovery media for restoring from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Creating HP Recovery media...
Maintenance and Service Guide
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... Removing the HP Recovery partition (select models only) on page 80. For more information, see Recovering using HP Recovery Manager on page 78. ● On select models, if you obtained from support, or by using HP Recovery Manager on -screen instructions. ● On select models, if you want to recover the computer's original factory partition and content , or if you have replaced the hard drive, you have not already created recovery media, see Help and Support. ▲ From the Start screen, type...
... Removing the HP Recovery partition (select models only) on page 80. For more information, see Recovering using HP Recovery Manager on page 78. ● On select models, if you obtained from support, or by using HP Recovery Manager on -screen instructions. ● On select models, if you want to recover the computer's original factory partition and content , or if you have replaced the hard drive, you have not already created recovery media, see Help and Support. ▲ From the Start screen, type...
Maintenance and Service Guide
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... esc, and then press f9 for boot options. To change the computer boot order. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you want to free up , restoring, and recovering in HP Recovery Manager, change the boot order: IMPORTANT: For tablets with keyboards attached: ▲ Turn on -screen instructions. 80 Chapter 10 Backing up hard drive space. Follow these steps (select models only). 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery media, and then restart the computer...
... esc, and then press f9 for boot options. To change the computer boot order. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you want to free up , restoring, and recovering in HP Recovery Manager, change the boot order: IMPORTANT: For tablets with keyboards attached: ▲ Turn on -screen instructions. 80 Chapter 10 Backing up hard drive space. Follow these steps (select models only). 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery media, and then restart the computer...
Maintenance and Service Guide
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... mode key 13 antenna spare part number 19 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack, identifying 5 B backups 70, 76 base enclosure spare part number 18 battery removal 31 spare part number 31 bezel spare part number 20 BIOS determining version 63, 66 downloading an update 64, 67 starting the Setup Utility 63, 66 updating 63, 66 Bluetooth label 15 boot order changing 74 boot order, changing 80 bottom 15 buttons left TouchPad 9 power 5, 11 right TouchPad 9 volume 6 C caps lock light, identifying 10 chipset, product description 1 components bottom 14 display...
... mode key 13 antenna spare part number 19 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack, identifying 5 B backups 70, 76 base enclosure spare part number 18 battery removal 31 spare part number 31 bezel spare part number 20 BIOS determining version 63, 66 downloading an update 64, 67 starting the Setup Utility 63, 66 updating 63, 66 Bluetooth label 15 boot order changing 74 boot order, changing 80 bottom 15 buttons left TouchPad 9 power 5, 11 right TouchPad 9 volume 6 C caps lock light, identifying 10 chipset, product description 1 components bottom 14 display...
Maintenance and Service Guide
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... audio 1 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 2 product name 1 product name and number, computer 15 R recover options 72 recovery discs 71, 73, 77, 79 HP Recovery Manager 72, 78 media 73, 79 options 78 starting 73, 79 supported discs 71, 77 system 72, 78 USB flash drive 73, 79 using HP Recovery media 71, 77 recovery media creating 70, 76 creating using HP...
... audio 1 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 2 product name 1 product name and number, computer 15 R recover options 72 recovery discs 71, 73, 77, 79 HP Recovery Manager 72, 78 media 73, 79 options 78 starting 73, 79 supported discs 71, 77 system 72, 78 USB flash drive 73, 79 using HP Recovery media 71, 77 recovery media creating 70, 76 creating using HP...
User Guide
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... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons, speakers, and fingerprint reader (select models only 13 Keys ...14 Using the action keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Wireless button ...18 Operating system controls 19 Connecting to a WLAN ...19 Using Bluetooth wireless devices ...20 Connecting to a wired network-LAN (select models only 20 Sharing data and drives and accessing...
... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons, speakers, and fingerprint reader (select models only 13 Keys ...14 Using the action keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Wireless button ...18 Operating system controls 19 Connecting to a WLAN ...19 Using Bluetooth wireless devices ...20 Connecting to a wired network-LAN (select models only 20 Sharing data and drives and accessing...
User Guide
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......43 Installing critical security updates ...43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable lock ...43 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating the BIOS ...45 Determining the BIOS version ...45 Downloading a BIOS update ...46 10 Using HP PC Hardware Diagnostics (UEFI) ...47 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47 11 Backing up, restoring, and recovering ...49 Creating recovery media and backups ...49 Creating HP Recovery media (select models only...
......43 Installing critical security updates ...43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable lock ...43 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating the BIOS ...45 Determining the BIOS version ...45 Downloading a BIOS update ...46 10 Using HP PC Hardware Diagnostics (UEFI) ...47 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47 11 Backing up, restoring, and recovering ...49 Creating recovery media and backups ...49 Creating HP Recovery media (select models only...
User Guide
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... manually search for and connect to a network or to set up a new connection or network. NOTE: If no WLANs are setting up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Connecting to enter a security code. From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Be sure that the WLAN device is displayed, allowing you must establish an account with an Internet service provider (ISP). If the wireless light...
... manually search for and connect to a network or to set up a new connection or network. NOTE: If no WLANs are setting up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Connecting to enter a security code. From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Be sure that the WLAN device is displayed, allowing you must establish an account with an Internet service provider (ISP). If the wireless light...
User Guide
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... Start screen, type power options, and then select Power options. ‒ or - Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. When the computer exits Sleep, the power lights turn on and your work returns to the screen. Click Change Settings that are currently unavailable. 4. When the computer exits Hibernation, the power lights turn on and your work returns to the screen. From the Windows desktop, right-click the Start button...
... Start screen, type power options, and then select Power options. ‒ or - Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. When the computer exits Sleep, the power lights turn on and your work returns to the screen. Click Change Settings that are currently unavailable. 4. When the computer exits Hibernation, the power lights turn on and your work returns to the screen. From the Windows desktop, right-click the Start button...
User Guide
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... move the computer with the display closed while the computer is running on battery power. To run Disk Cleanup: 1. Follow the on -screen instructions. Improving performance You can safely delete to free up disk space and help the computer run more efficiently. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your drives. 3. Using Disk Cleanup Use Disk Cleanup to search the hard drive for traveling with tools such as...
... move the computer with the display closed while the computer is running on battery power. To run Disk Cleanup: 1. Follow the on -screen instructions. Improving performance You can safely delete to free up disk space and help the computer run more efficiently. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your drives. 3. Using Disk Cleanup Use Disk Cleanup to search the hard drive for traveling with tools such as...
User Guide
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... to function abnormally. Using firewall software Firewalls are two types of your choice in Setup Utility (BIOS). Select Security, and then follow the on your computer. An antivirus program may be kept up to date. Start Setup Utility (BIOS): ● Computers: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in order to a system or network. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ●...
... to function abnormally. Using firewall software Firewalls are two types of your choice in Setup Utility (BIOS). Select Security, and then follow the on your computer. An antivirus program may be kept up to date. Start Setup Utility (BIOS): ● Computers: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in order to a system or network. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ●...
User Guide
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... updates. Using an optional security cable lock A security cable lock, which is purchased separately, is installed on page 4. 1. Security cable locks are only one of a complete security solution to correct security problems and improve software performance. Installing software updates 43 Installing software updates HP, Windows, and third-party software installed on your network from Microsoft as soon as part of several methods that does not meet those criteria is monitored and compared with a set up , restoring, and recovering...
... updates. Using an optional security cable lock A security cable lock, which is purchased separately, is installed on page 4. 1. Security cable locks are only one of a complete security solution to correct security problems and improve software performance. Installing software updates 43 Installing software updates HP, Windows, and third-party software installed on your network from Microsoft as soon as part of several methods that does not meet those criteria is monitored and compared with a set up , restoring, and recovering...
User Guide
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... BIOS, make a note of the path to the location on -screen instructions. The hard drive designation is connected to reliable external power using the AC adapter. The BIOS installation begins. 5. NOTE: If your hard drive where the BIOS update is running on -screen instructions to download your hard drive designation. From the Start screen, type file, and then select File Explorer. ‒ or - Do not download or install a BIOS update while the computer is downloaded. From the Start screen, type support, and then select the HP Support...
... BIOS, make a note of the path to the location on -screen instructions. The hard drive designation is connected to reliable external power using the AC adapter. The BIOS installation begins. 5. NOTE: If your hard drive where the BIOS update is running on -screen instructions to download your hard drive designation. From the Start screen, type file, and then select File Explorer. ‒ or - Do not download or install a BIOS update while the computer is downloaded. From the Start screen, type support, and then select the HP Support...
User Guide
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... up hard drive space. Restore and recovery 53 see Creating HP Recovery media (select models only) on -screen instructions. 1. NOTE: If the computer does not automatically restart in BIOS where the computer looks for startup information. Follow the on page 49. So before beginning these steps to boot. 4. From the Start screen, type recovery, and then select HP Recovery Manager. 2. See Changing the computer boot order on or restart the computer or tablet, quickly press...
... up hard drive space. Restore and recovery 53 see Creating HP Recovery media (select models only) on -screen instructions. 1. NOTE: If the computer does not automatically restart in BIOS where the computer looks for startup information. Follow the on page 49. So before beginning these steps to boot. 4. From the Start screen, type recovery, and then select HP Recovery Manager. 2. See Changing the computer boot order on or restart the computer or tablet, quickly press...
User Guide
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...-definition devices, connecting 23 HP 3D DriveGuard 37 HP Apps Store, visiting 1 HP PC Hardware Diagnostics (UEFI) downloading 47 HP Recovery Manager correcting boot problems 53 starting 52 HP Recovery media creating 49 recovery 52 HP Recovery partition recovery 52 removing 53 HP resources 2 I initiating Sleep and Hibernation 30 input power 54 installing critical security updates 43 optional security cable lock 43 integrated numeric keypad, identifying 14, 29 internal microphones, identifying 9 Internet security software, using 42 J jacks audio-out (headphone)/audio-in (microphone) 7 network...
...-definition devices, connecting 23 HP 3D DriveGuard 37 HP Apps Store, visiting 1 HP PC Hardware Diagnostics (UEFI) downloading 47 HP Recovery Manager correcting boot problems 53 starting 52 HP Recovery media creating 49 recovery 52 HP Recovery partition recovery 52 removing 53 HP resources 2 I initiating Sleep and Hibernation 30 input power 54 installing critical security updates 43 optional security cable lock 43 integrated numeric keypad, identifying 14, 29 internal microphones, identifying 9 Internet security software, using 42 J jacks audio-out (headphone)/audio-in (microphone) 7 network...
User Guide
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... lights, hard drive 38 locating information hardware 4 software 4 low battery level 33 M maintenance Disk Cleanup 37 Disk Defragmenter 37 updating programs and drivers 38 memory card reader, identifying 5 memory card, identifying 5 minimized image recovery 52 minimized image, creating 51 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 5 num lock key, identifying 29 O one-finger slide touch screen gesture 29 operating environment 55 original system recovery 51 P passwords Setup Utility (BIOS) 42 Windows 41 ports HDMI 5, 23 USB 2.0 7 USB 3.0 5 power...
... lights, hard drive 38 locating information hardware 4 software 4 low battery level 33 M maintenance Disk Cleanup 37 Disk Defragmenter 37 updating programs and drivers 38 memory card reader, identifying 5 memory card, identifying 5 minimized image recovery 52 minimized image, creating 51 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 5 num lock key, identifying 29 O one-finger slide touch screen gesture 29 operating environment 55 original system recovery 51 P passwords Setup Utility (BIOS) 42 Windows 41 ports HDMI 5, 23 USB 2.0 7 USB 3.0 5 power...