User Guide
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... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...10 Keyboard area ...11 TouchPad ...11 Lights ...12 Speakers ...13 Special keys ...14 Action keys ...15 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21 Using GPS (select products only) ...21 Using Bluetooth wireless devices (select products only 21 Connecting Bluetooth devices 22 Connecting...
... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...10 Keyboard area ...11 TouchPad ...11 Lights ...12 Speakers ...13 Special keys ...14 Action keys ...15 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21 Using GPS (select products only) ...21 Using Bluetooth wireless devices (select products only 21 Connecting Bluetooth devices 22 Connecting...
User Guide
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... only 45 Securing your wireless network ...45 Backing up your software applications and information 45 Using an optional security cable (select products only 45 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update ...47 10 Using HP PC Hardware Diagnostics (UEFI) ...48 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...50 Creating recovery media and backups ...50 Creating HP Recovery media (select products only 50...
... only 45 Securing your wireless network ...45 Backing up your software applications and information 45 Using an optional security cable (select products only 45 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update ...47 10 Using HP PC Hardware Diagnostics (UEFI) ...48 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...50 Creating recovery media and backups ...50 Creating HP Recovery media (select products only 50...
User Guide
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... computers, phones, printers, headsets, speakers, and cameras. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: 1. The wireless light indicates the overall power state of your home, and public places...
... computers, phones, printers, headsets, speakers, and cameras. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: 1. The wireless light indicates the overall power state of your home, and public places...
User Guide
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... control panel specific to connect an external monitor, projector, or TV. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your video features, refer to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to HP Support Assistant. IMPORTANT: Be sure that enables...
... control panel specific to connect an external monitor, projector, or TV. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your video features, refer to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to HP Support Assistant. IMPORTANT: Be sure that enables...
User Guide
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... drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these events, HP 3D DriveGuard returns the hard drive to a USB port is not protected by parking the drive and halting data requests under either of your computer by HP 3D DriveGuard. Using Disk Defragmenter HP recommends using Disk Defragmenter to AC power. 2. Using Disk Cleanup Use Disk Cleanup to free up disk space and help the computer run Disk Defragmenter on battery power. Type disk...
... drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these events, HP 3D DriveGuard returns the hard drive to a USB port is not protected by parking the drive and halting data requests under either of your computer by HP 3D DriveGuard. Using Disk Defragmenter HP recommends using Disk Defragmenter to AC power. 2. Using Disk Cleanup Use Disk Cleanup to free up disk space and help the computer run Disk Defragmenter on battery power. Type disk...
User Guide
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Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). The on or restart the tablet, and then quickly hold down the Windows button. 2. or Turn on -screen keyboard, which displays in by swiping your finger or looking at the camera. Turn on -screen instructions. NOTE: The PIN is not limited in options. 2. NOTE: To start Setup Utility, your fingerprint or...
Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). The on or restart the tablet, and then quickly hold down the Windows button. 2. or Turn on -screen keyboard, which displays in by swiping your finger or looking at the camera. Turn on -screen instructions. NOTE: The PIN is not limited in options. 2. NOTE: To start Setup Utility, your fingerprint or...
User Guide
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... both hardware and software. Using antivirus software Computer viruses can detect most viruses, destroy them to function abnormally. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any damage they have caused. Any data that does not meet those criteria is monitored and compared with a set of user-defined security criteria. When a firewall is installed...
... both hardware and software. Using antivirus software Computer viruses can detect most viruses, destroy them to function abnormally. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any damage they have caused. Any data that does not meet those criteria is monitored and compared with a set of user-defined security criteria. When a firewall is installed...
User Guide
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... hard drive path you are ready to install the update. Updating Setup Utility (BIOS) 47 Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS version, make a note of the path to the location on -screen instructions to download your selection to the hard drive. If the update is connected to reliable external power using the AC adapter...
... hard drive path you are ready to install the update. Updating Setup Utility (BIOS) 47 Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS version, make a note of the path to the location on -screen instructions to download your selection to the hard drive. If the update is connected to reliable external power using the AC adapter...
User Guide
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... HDMI port connecting 25 identifying 6, 7 HDMI, configuring audio 26 headphones, connecting 24 headsets, connecting 25 Hibernation exiting 33 initiated during critical battery level 36 initiating 33 high-definition devices, connecting 25, 27 HP 3D DriveGuard 38 HP Fast Charge 34 HP Mobile Broadband activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 45 I IMEI number...
... HDMI port connecting 25 identifying 6, 7 HDMI, configuring audio 26 headphones, connecting 24 headsets, connecting 25 Hibernation exiting 33 initiated during critical battery level 36 initiating 33 high-definition devices, connecting 25, 27 HP 3D DriveGuard 38 HP Fast Charge 34 HP Mobile Broadband activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 45 I IMEI number...
User Guide
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... software, using 44 J jacks audio-out (headphone)/audio-in (microphone) 7, 9 K keyboard and optional mouse using 31 keys action 14 airplane mode 15 esc 14 fn 14 Windows 14 L labels Bluetooth 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 lights AC adapter and battery light 5, 6 caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 managing power 32 MEID number 21 memory card reader, identifying 5, 6 memory...
... software, using 44 J jacks audio-out (headphone)/audio-in (microphone) 7, 9 K keyboard and optional mouse using 31 keys action 14 airplane mode 15 esc 14 fn 14 Windows 14 L labels Bluetooth 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 lights AC adapter and battery light 5, 6 caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 managing power 32 MEID number 21 memory card reader, identifying 5, 6 memory...
Maintenance and Service Guide
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... Step 2: Select a Download, click the BIOS link. 7. Before removing the memory module, follow the on page 32). Remove the bottom cover (see Battery on -screen instructions. The memory module shield is off the computer. Turn off or in Hibernation, turn the computer on page 30). 5. If you are unsure whether the computer is available using spare part number 924355-001. 2. Remove the memory module shield. 4. Disconnect the power from the computer...
... Step 2: Select a Download, click the BIOS link. 7. Before removing the memory module, follow the on page 32). Remove the bottom cover (see Battery on -screen instructions. The memory module shield is off the computer. Turn off or in Hibernation, turn the computer on page 30). 5. If you are unsure whether the computer is available using spare part number 924355-001. 2. Remove the memory module shield. 4. Disconnect the power from the computer...
Maintenance and Service Guide
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...; To scroll up and down, select the up arrow or the down button until the Startup menu is enabled. Using Computer Setup 63 Press the power button in combination with the volume down arrow in Computer Setup. Starting Computer Setup NOTE: An external keyboard or mouse connected to enter Computer Setup. NOTE: On tablets without keyboards: ▲ Turn off the tablet. To start Computer Setup, follow the on the system (such as disk drives, display, keyboard, mouse, and...
...; To scroll up and down, select the up arrow or the down button until the Startup menu is enabled. Using Computer Setup 63 Press the power button in combination with the volume down arrow in Computer Setup. Starting Computer Setup NOTE: An external keyboard or mouse connected to enter Computer Setup. NOTE: On tablets without keyboards: ▲ Turn off the tablet. To start Computer Setup, follow the on the system (such as disk drives, display, keyboard, mouse, and...
Maintenance and Service Guide
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... HP website. See Starting Computer Setup on -screen instructions. 4. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is downloaded. Type support in the taskbar. 2. Make a note of the screen, and then follow these steps: a. Make a note of the path to the location on your hard drive where the BIOS update is connected to reliable external power using Computer Setup. 1. Do not download...
... HP website. See Starting Computer Setup on -screen instructions. 4. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is downloaded. Type support in the taskbar. 2. Make a note of the screen, and then follow these steps: a. Make a note of the path to the location on your hard drive where the BIOS update is connected to reliable external power using Computer Setup. 1. Do not download...
Maintenance and Service Guide
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... any software updates, especially system BIOS updates. Type file in combination with keyboards: ▲ Turn on the screen reports a successful installation, you connect your hard drive designation. Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is typically Local Disk (C:). 3. Press the power button in the taskbar search box, and then select File Explorer. 2. Select a boot device, then press enter. 66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start The hard drive...
... any software updates, especially system BIOS updates. Type file in combination with keyboards: ▲ Turn on the screen reports a successful installation, you connect your hard drive designation. Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is typically Local Disk (C:). 3. Press the power button in the taskbar search box, and then select File Explorer. 2. Select a boot device, then press enter. 66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start The hard drive...
Maintenance and Service Guide
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Index A AC adapter light 13 AC adapter, spare part numbers 23 action keys 9 antenna locations 6 removal 60 spare part number 23, 61 audio, product description 2, 3 audio-in jack 11, 12 audio-out jack 11, 12 B backups 71 battery removal 32 spare part number 21, 32 battery light 13 BIOS determining version 65 downloading an update 65 updating 65 boot order changing 76 bottom component 14 bottom cover removal 30 spare part numbers 21, 30 buttons ClickPad 10 power 11 volume 13 C cables, service considerations 26 camera 6 camera light 6 caps lock light 8 chipset, product description...
Index A AC adapter light 13 AC adapter, spare part numbers 23 action keys 9 antenna locations 6 removal 60 spare part number 23, 61 audio, product description 2, 3 audio-in jack 11, 12 audio-out jack 11, 12 B backups 71 battery removal 32 spare part number 21, 32 battery light 13 BIOS determining version 65 downloading an update 65 updating 65 boot order changing 76 bottom component 14 bottom cover removal 30 spare part numbers 21, 30 buttons ClickPad 10 power 11 volume 13 C cables, service considerations 26 camera 6 camera light 6 caps lock light 8 chipset, product description...
Maintenance and Service Guide
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... 1 display panel 1 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1, 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3, 4 processors 1 product name 1 sensors 3 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 73 recovery discs 72, 75 HP Recovery Manager 74 media 75 starting 75 supported discs 72 system 74 USB flash drive 75 using HP Recovery media 72 recovery media creating 72 creating using HP Recovery Manager 72 recovery partition removing 76 removal/replacement...
... 1 display panel 1 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1, 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3, 4 processors 1 product name 1 sensors 3 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 73 recovery discs 72, 75 HP Recovery Manager 74 media 75 starting 75 supported discs 72 system 74 USB flash drive 75 using HP Recovery media 72 recovery media creating 72 creating using HP Recovery Manager 72 recovery partition removing 76 removal/replacement...
Maintenance and Service Guide
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... number 56 touchscreen control board spare part number 22 TPM settings 67 transporting guidelines 28 U USB 3.x port with HP Sleep and Charge 13 USB 3.x SuperSpeed port 11 USB legacy support 63 USB Type-C adapter, spare part numbers 23 USB Type-C port with HP Sleep and Charge 13 USB-to-Gigabit RJ45 adapter, spare part number 23 V vent 14 video, product description 2, 3 volume button 13 W webcam/microphone module removal 56 spare part number 22, 57 webcam/microphone module cable removal 59 spare part number 23, 60 Windows system restore point 71, 73 Windows key 9 Windows tools using 73 wireless...
... number 56 touchscreen control board spare part number 22 TPM settings 67 transporting guidelines 28 U USB 3.x port with HP Sleep and Charge 13 USB 3.x SuperSpeed port 11 USB legacy support 63 USB Type-C adapter, spare part numbers 23 USB Type-C port with HP Sleep and Charge 13 USB-to-Gigabit RJ45 adapter, spare part number 23 V vent 14 video, product description 2, 3 volume button 13 W webcam/microphone module removal 56 spare part number 22, 57 webcam/microphone module cable removal 59 spare part number 23, 60 Windows system restore point 71, 73 Windows key 9 Windows tools using 73 wireless...
Maintenance and Service Guide 1
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...: 1. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Remove the battery (see Bottom cover on -screen instructions. Exercise care when handling the memory module shield to www.hp.com. 2. Click Support & Drivers, and then click Drivers & Software. 3. Click the link for the most recent BIOS. 8. Under Step 2: Select a Download, click the BIOS link. 7. Turn off or in various system problems. To update BIOS: 1. Disconnect the power...
...: 1. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Remove the battery (see Bottom cover on -screen instructions. Exercise care when handling the memory module shield to www.hp.com. 2. Click Support & Drivers, and then click Drivers & Software. 3. Click the link for the most recent BIOS. 8. Under Step 2: Select a Download, click the BIOS link. 7. Turn off or in various system problems. To update BIOS: 1. Disconnect the power...
Maintenance and Service Guide 1
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... locations 7 audio, product description 1 audio-in jack 6 audio-out jack 6 B battery removal 26 spare part number 17, 26 bottom components 12 bottom cover removal 25 spare part number 17, 25 buttons left TouchPad 8 power 5 right TouchPad 8 C camera 7 camera light 7 camera privacy switch 4 caps lock light 9 card reader board removal 39 spare part number 16, 39 card reader board cable removal 38 spare part number 16, 38 chipset, product description 1 components bottom 12 display 7 keyboard area 8 left side 5 right side 4 computer major components 14 computer specifications 66 D display assembly...
... locations 7 audio, product description 1 audio-in jack 6 audio-out jack 6 B battery removal 26 spare part number 17, 26 bottom components 12 bottom cover removal 25 spare part number 17, 25 buttons left TouchPad 8 power 5 right TouchPad 8 C camera 7 camera light 7 camera privacy switch 4 caps lock light 9 card reader board removal 39 spare part number 16, 39 card reader board cable removal 38 spare part number 16, 38 chipset, product description 1 components bottom 12 display 7 keyboard area 8 left side 5 right side 4 computer major components 14 computer specifications 66 D display assembly...
Maintenance and Service Guide 1
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... 9 power 5 M memory card reader 6 memory module removal 29 spare part numbers 17, 29 memory module shield removal 29 spare part number 17, 29 memory, product description 1 microphone jack 6 microphone, product description 1 model name 1 mute light 9 N num lock key 11 numeric keyboard 11 O operating system, product description 2 optical drive product description 2 spare part number 18 P packaging guidelines 22 pen tip, spare part numbers 18 pen, spare part numbers 18 pointing device, product description 1 ports HDMI 4 product description 2 USB SuperSpeed 4, 5 USB Type-C with HP Sleep and Charge...
... 9 power 5 M memory card reader 6 memory module removal 29 spare part numbers 17, 29 memory module shield removal 29 spare part number 17, 29 memory, product description 1 microphone jack 6 microphone, product description 1 model name 1 mute light 9 N num lock key 11 numeric keyboard 11 O operating system, product description 2 optical drive product description 2 spare part number 18 P packaging guidelines 22 pen tip, spare part numbers 18 pen, spare part numbers 18 pointing device, product description 1 ports HDMI 4 product description 2 USB SuperSpeed 4, 5 USB Type-C with HP Sleep and Charge...