Start Here
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... Recovery option from the media provided by using the HP Recovery partition (select products only). For more information, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. If you can use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you have replaced the hard drive, you can obtain recovery media for recovering your system from the HP Restore...
... Recovery option from the media provided by using the HP Recovery partition (select products only). For more information, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. If you can use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you have replaced the hard drive, you can obtain recovery media for recovering your system from the HP Restore...
Start Here
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... change the selection to an optical drive or a USB flash drive. or Turn on page 3. Select Remove Recovery Partition, and then follow the on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Type recovery in BIOS...
... change the selection to an optical drive or a USB flash drive. or Turn on page 3. Select Remove Recovery Partition, and then follow the on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Type recovery in BIOS...
User Guide
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... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...10 Keyboard area ...11 TouchPad ...11 Lights ...12 Speakers ...13 Special keys ...14 Action keys ...15 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21 Using GPS (select products only) ...21 Using Bluetooth wireless devices (select products only 21 Connecting Bluetooth devices 22 Connecting...
... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...10 Keyboard area ...11 TouchPad ...11 Lights ...12 Speakers ...13 Special keys ...14 Action keys ...15 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21 Using GPS (select products only) ...21 Using Bluetooth wireless devices (select products only 21 Connecting Bluetooth devices 22 Connecting...
User Guide
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... only 45 Securing your wireless network ...45 Backing up your software applications and information 45 Using an optional security cable (select products only 45 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update ...47 10 Using HP PC Hardware Diagnostics (UEFI) ...48 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...50 Creating recovery media and backups ...50 Creating HP Recovery media (select products only 50...
... only 45 Securing your wireless network ...45 Backing up your software applications and information 45 Using an optional security cable (select products only 45 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update ...47 10 Using HP PC Hardware Diagnostics (UEFI) ...48 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...50 Creating recovery media and backups ...50 Creating HP Recovery media (select products only 50...
User Guide
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... wireless lights. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a wireless network 19 The wireless light indicates the overall power state of your computer using your computer and a wired or wireless network connection. Type control panel in corporate offices, your computer are enabled at home, you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices...
... wireless lights. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a wireless network 19 The wireless light indicates the overall power state of your computer using your computer and a wired or wireless network connection. Type control panel in corporate offices, your computer are enabled at home, you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices...
User Guide
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... the Start button, select HP Help and Support, and then select HP Documentation. Your computer may include advanced audio features that the external device is a powerful video device that enables you are called headsets. Using video Your computer is connected to the correct port on the computer to the following instructions: 1. Connecting video devices using an HDMI cable NOTE: To connect an HDMI device to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and...
... the Start button, select HP Help and Support, and then select HP Documentation. Your computer may include advanced audio features that the external device is a powerful video device that enables you are called headsets. Using video Your computer is connected to the correct port on the computer to the following instructions: 1. Connecting video devices using an HDMI cable NOTE: To connect an HDMI device to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and...
User Guide
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... events, HP 3D DriveGuard returns the hard drive to normal operation. Follow the on battery power. 7 Maintaining your computer It is important to perform regular maintenance to keep your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on -screen instructions. NOTE...
... events, HP 3D DriveGuard returns the hard drive to normal operation. Follow the on battery power. 7 Maintaining your computer It is important to perform regular maintenance to keep your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter on -screen instructions. NOTE...
User Guide
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... tablet mode, cannot access Setup Utility. 1. The on-screen keyboard, which displays in length, but it must consist of numbers only. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. or Turn on or restart the tablet, and then quickly hold down the volume up Windows Hello, follow these steps: 1. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered...
... tablet mode, cannot access Setup Utility. 1. The on-screen keyboard, which displays in length, but it must consist of numbers only. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. or Turn on or restart the tablet, and then quickly hold down the volume up Windows Hello, follow these steps: 1. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered...
User Guide
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... and computer viruses, install all data sent to a system or network. It is monitored and compared with a set of user-defined security criteria. Using antivirus software Computer viruses can detect most cases, repair any damage they have caused. Installing software updates HP, Windows, and third-party software installed on your computer should be preinstalled on . ● Network-based firewalls-Installed between your DSL or cable modem and your...
... and computer viruses, install all data sent to a system or network. It is monitored and compared with a set of user-defined security criteria. Using antivirus software Computer viruses can detect most cases, repair any damage they have caused. Installing software updates HP, Windows, and third-party software installed on your computer should be preinstalled on . ● Network-based firewalls-Installed between your DSL or cable modem and your...
User Guide
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... reliable external power using the AC adapter. The BIOS installation begins. 5. Follow the on -screen instructions. At the download area, follow these steps: 1. Type file in an optional docking device, or connected to an optional power source. Follow the on-screen instructions to download your computer is connected to a network, consult the network administrator before installing any device, cable, or cord. BIOS installation procedures vary. Click your BIOS version, make a note of the date, name, or other identifier. Updating Setup Utility (BIOS...
... reliable external power using the AC adapter. The BIOS installation begins. 5. Follow the on -screen instructions. At the download area, follow these steps: 1. Type file in an optional docking device, or connected to an optional power source. Follow the on-screen instructions to download your computer is connected to a network, consult the network administrator before installing any device, cable, or cord. BIOS installation procedures vary. Click your BIOS version, make a note of the date, name, or other identifier. Updating Setup Utility (BIOS...
User Guide
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... recovering your situation and level of HP Recovery media. For software not provided with a preinstalled application or driver, use the Factory Reset option of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. NOTE: You must either created or that best matches your system. Restore and recovery There are available on -screen instructions...
... recovering your situation and level of HP Recovery media. For software not provided with a preinstalled application or driver, use the Factory Reset option of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. NOTE: You must either created or that best matches your system. Restore and recovery There are available on -screen instructions...
User Guide
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... HDMI port connecting 25 identifying 6, 7 HDMI, configuring audio 26 headphones, connecting 24 headsets, connecting 25 Hibernation exiting 33 initiated during critical battery level 36 initiating 33 high-definition devices, connecting 25, 27 HP 3D DriveGuard 38 HP Fast Charge 34 HP Mobile Broadband activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 45 I IMEI number...
... HDMI port connecting 25 identifying 6, 7 HDMI, configuring audio 26 headphones, connecting 24 headsets, connecting 25 Hibernation exiting 33 initiated during critical battery level 36 initiating 33 high-definition devices, connecting 25, 27 HP 3D DriveGuard 38 HP Fast Charge 34 HP Mobile Broadband activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 45 I IMEI number...
User Guide
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... software, using 44 J jacks audio-out (headphone)/audio-in (microphone) 7, 9 K keyboard and optional mouse using 31 keys action 14 airplane mode 15 esc 14 fn 14 Windows 14 L labels Bluetooth 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 lights AC adapter and battery light 5, 6 caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 managing power 32 MEID number 21 memory card reader, identifying 5, 6 memory...
... software, using 44 J jacks audio-out (headphone)/audio-in (microphone) 7, 9 K keyboard and optional mouse using 31 keys action 14 airplane mode 15 esc 14 fn 14 Windows 14 L labels Bluetooth 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 lights AC adapter and battery light 5, 6 caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 managing power 32 MEID number 21 memory card reader, identifying 5, 6 memory...
Maintenance and Service Guide
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Under Step 2: Select a Download, click the BIOS link. 7. Remove the memory module shield. Select the operating system, and then click Next. 6. Before removing the memory module, follow the on-screen instructions. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. The memory module shield is off the computer. Turn off or in Hibernation, turn the computer on page 32). 4. Click the Download button, and then...
Under Step 2: Select a Download, click the BIOS link. 7. Remove the memory module shield. Select the operating system, and then click Next. 6. Before removing the memory module, follow the on-screen instructions. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. The memory module shield is off the computer. Turn off or in Hibernation, turn the computer on page 32). 4. Click the Download button, and then...
Maintenance and Service Guide
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... power button in combination with the volume down button until the Startup menu is enabled. NOTE: On tablets without keyboards: ▲ Turn off the tablet. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. To start Computer Setup, follow the on-screen instructions. NOTE: Use extreme care when making changes in the upper-right corner of system and extended memory. Computer Setup includes settings for the types of devices installed...
... power button in combination with the volume down button until the Startup menu is enabled. NOTE: On tablets without keyboards: ▲ Turn off the tablet. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. To start Computer Setup, follow the on-screen instructions. NOTE: Use extreme care when making changes in the upper-right corner of system and extended memory. Computer Setup includes settings for the types of devices installed...
Maintenance and Service Guide
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... later BIOS versions, see Downloading a BIOS update on the computer. Make a note of the path to the hard drive. BIOS version information (also known as ROM date and System BIOS) can be available on battery power, docked in Windows) or by using the AC adapter. During the download and installation, follow these instructions: Do not disconnect power on your hard drive. or - or - Type support in the taskbar. 2. b. Follow the on-screen instructions to download your...
... later BIOS versions, see Downloading a BIOS update on the computer. Make a note of the path to the hard drive. BIOS version information (also known as ROM date and System BIOS) can be available on battery power, docked in Windows) or by using the AC adapter. During the download and installation, follow these instructions: Do not disconnect power on your hard drive. or - or - Type support in the taskbar. 2. b. Follow the on-screen instructions to download your...
Maintenance and Service Guide
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... the downloaded file from your hard drive. The BIOS installation begins. 5. Double-click the file that contains the update. 4. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). Press the power button in the taskbar search box, and then select File Explorer. 2. Type file in combination with keyboards: ▲ Turn on -screen instructions. BIOS installation procedures vary. Select your computer to enter the Boot Device Options menu. ●...
... the downloaded file from your hard drive. The BIOS installation begins. 5. Double-click the file that contains the update. 4. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). Press the power button in the taskbar search box, and then select File Explorer. 2. Type file in combination with keyboards: ▲ Turn on -screen instructions. BIOS installation procedures vary. Select your computer to enter the Boot Device Options menu. ●...
Maintenance and Service Guide
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Index A AC adapter light 13 AC adapter, spare part numbers 23 action keys 9 antenna locations 6 removal 60 spare part number 23, 61 audio, product description 2, 3 audio-in jack 11, 12 audio-out jack 11, 12 B backups 71 battery removal 32 spare part number 21, 32 battery light 13 BIOS determining version 65 downloading an update 65 updating 65 boot order changing 76 bottom component 14 bottom cover removal 30 spare part numbers 21, 30 buttons ClickPad 10 power 11 volume 13 C cables, service considerations 26 camera 6 camera light 6 caps lock light 8 chipset, product description...
Index A AC adapter light 13 AC adapter, spare part numbers 23 action keys 9 antenna locations 6 removal 60 spare part number 23, 61 audio, product description 2, 3 audio-in jack 11, 12 audio-out jack 11, 12 B backups 71 battery removal 32 spare part number 21, 32 battery light 13 BIOS determining version 65 downloading an update 65 updating 65 boot order changing 76 bottom component 14 bottom cover removal 30 spare part numbers 21, 30 buttons ClickPad 10 power 11 volume 13 C cables, service considerations 26 camera 6 camera light 6 caps lock light 8 chipset, product description...
Maintenance and Service Guide
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... 1 display panel 1 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1, 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3, 4 processors 1 product name 1 sensors 3 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 73 recovery discs 72, 75 HP Recovery Manager 74 media 75 starting 75 supported discs 72 system 74 USB flash drive 75 using HP Recovery media 72 recovery media creating 72 creating using HP Recovery Manager 72 recovery partition removing 76 removal/replacement...
... 1 display panel 1 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1, 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3, 4 processors 1 product name 1 sensors 3 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 73 recovery discs 72, 75 HP Recovery Manager 74 media 75 starting 75 supported discs 72 system 74 USB flash drive 75 using HP Recovery media 72 recovery media creating 72 creating using HP Recovery Manager 72 recovery partition removing 76 removal/replacement...
Maintenance and Service Guide
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... number 56 touchscreen control board spare part number 22 TPM settings 67 transporting guidelines 28 U USB 3.x port with HP Sleep and Charge 13 USB 3.x SuperSpeed port 11 USB legacy support 63 USB Type-C adapter, spare part numbers 23 USB Type-C port with HP Sleep and Charge 13 USB-to-Gigabit RJ45 adapter, spare part number 23 V vent 14 video, product description 2, 3 volume button 13 W webcam/microphone module removal 56 spare part number 22, 57 webcam/microphone module cable removal 59 spare part number 23, 60 Windows system restore point 71, 73 Windows key 9 Windows tools using 73 wireless...
... number 56 touchscreen control board spare part number 22 TPM settings 67 transporting guidelines 28 U USB 3.x port with HP Sleep and Charge 13 USB 3.x SuperSpeed port 11 USB legacy support 63 USB Type-C adapter, spare part numbers 23 USB Type-C port with HP Sleep and Charge 13 USB-to-Gigabit RJ45 adapter, spare part number 23 V vent 14 video, product description 2, 3 volume button 13 W webcam/microphone module removal 56 spare part number 22, 57 webcam/microphone module cable removal 59 spare part number 23, 60 Windows system restore point 71, 73 Windows key 9 Windows tools using 73 wireless...