Start Here
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... download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. For more information, see Recovering using HP Recovery Manager HP Recovery Manager software allows you can use the Factory Reset option (select products only), you can choose the System Recovery option from the HP Restore and recovery 5 Recovering using HP Recovery Manager on page 7. If you have replaced the hard drive, you must be used as a final attempt to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition...
... download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. For more information, see Recovering using HP Recovery Manager HP Recovery Manager software allows you can use the Factory Reset option (select products only), you can choose the System Recovery option from the HP Restore and recovery 5 Recovering using HP Recovery Manager on page 7. If you have replaced the hard drive, you must be used as a final attempt to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition...
Start Here
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... volume down the Windows button; Select the optical drive or USB flash drive from the HP Recovery partition. Follow the on page 3. see Creating HP Recovery media (select products only) on -screen instructions. Follow these steps. 1. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to boot. 4. or Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Removing...
... volume down the Windows button; Select the optical drive or USB flash drive from the HP Recovery partition. Follow the on page 3. see Creating HP Recovery media (select products only) on -screen instructions. Follow these steps. 1. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to boot. 4. or Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Removing...
Winows 7
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... your seller. Software terms By installing, copying, downloading, or otherwise using any further information or to the refund policy of the computer, please contact your seller. Bluetooth is subject to most models. Some features may require upgraded and/ or separately purchased hardware and/or a DVD drive to http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for HP products and services are trademarks...
... your seller. Software terms By installing, copying, downloading, or otherwise using any further information or to the refund policy of the computer, please contact your seller. Bluetooth is subject to most models. Some features may require upgraded and/ or separately purchased hardware and/or a DVD drive to http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for HP products and services are trademarks...
Winows 7
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... HP Touchpoint Manager (select models only 38 Securing your wireless network ...38 Backing up your software applications and information 38 Using an optional security cable ...38 9 Using Setup Utility (BIOS) ...40 Starting Setup Utility (BIOS) ...40 Updating the BIOS ...40 Determining the BIOS version ...40 Downloading a BIOS update ...41 10 Using HP PC Hardware Diagnostics (UEFI) ...42 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 42 11 Backing up, restoring, and recovering ...44 Creating backups ...44 Creating recovery media to recover the original system 44 What you need...
... HP Touchpoint Manager (select models only 38 Securing your wireless network ...38 Backing up your software applications and information 38 Using an optional security cable ...38 9 Using Setup Utility (BIOS) ...40 Starting Setup Utility (BIOS) ...40 Updating the BIOS ...40 Determining the BIOS version ...40 Downloading a BIOS update ...41 10 Using HP PC Hardware Diagnostics (UEFI) ...42 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 42 11 Backing up, restoring, and recovering ...44 Creating backups ...44 Creating recovery media to recover the original system 44 What you need...
Winows 7
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... create a new network connection. NOTE: On some models, the wireless light is off . 2. NOTE: If no WLANs are off , press the wireless button. Connecting to a WLAN NOTE: When you are setting up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls, select Start > Control Panel > Network and Internet > Network and Sharing Center. Click the network status icon in the search field. Type the code, and then click OK to a wireless network 15 To open HP Connection Manager, select Start and type...
... create a new network connection. NOTE: On some models, the wireless light is off . 2. NOTE: If no WLANs are off , press the wireless button. Connecting to a WLAN NOTE: When you are setting up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls, select Start > Control Panel > Network and Internet > Network and Sharing Center. Click the network status icon in the search field. Type the code, and then click OK to a wireless network 15 To open HP Connection Manager, select Start and type...
Winows 7
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Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Select Start > Control Panel > Hardware and Sound > Sound. Accessing Audio Control Panel Use the audio control panel to view and control audio settings. ▲ Select Start > Control Panel > Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is a powerful video device that the external device is connected to the correct port on the computer, using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable...
Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Select Start > Control Panel > Hardware and Sound > Sound. Accessing Audio Control Panel Use the audio control panel to view and control audio settings. ▲ Select Start > Control Panel > Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is a powerful video device that the external device is connected to the correct port on the computer, using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable...
Winows 7
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... action key. See Using Setup Utility (BIOS) on page 40 for that key. f5 On select models, turns the keyboard backlight feature off this key alternates the screen image from operating properly. Using the keyboard and optional mouse The keyboard and mouse allow you to type, select items, scroll, and perform the same functions as you can disable this section. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access...
... action key. See Using Setup Utility (BIOS) on page 40 for that key. f5 On select models, turns the keyboard backlight feature off this key alternates the screen image from operating properly. Using the keyboard and optional mouse The keyboard and mouse allow you to type, select items, scroll, and perform the same functions as you can disable this section. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access...
Winows 7
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... a charge, contact support. Saves power by users themselves. When a battery has reached the end of its useful life, do not need to step 5. 5. To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. Favors performance, but may use more energy. Removing or replacing the battery could affect your warranty coverage. Running on battery or external power. Factory-sealed battery The battery(ies) in general household waste. NOTE: If you need to create or change a user account password, go to create a user...
... a charge, contact support. Saves power by users themselves. When a battery has reached the end of its useful life, do not need to step 5. 5. To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. Favors performance, but may use more energy. Removing or replacing the battery could affect your warranty coverage. Running on battery or external power. Factory-sealed battery The battery(ies) in general household waste. NOTE: If you need to create or change a user account password, go to create a user...
Winows 7
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... the display closed while the computer is protected by HP 3D DriveGuard. HP recommends defragmenting your computer manually at any time. You may take more than an hour to run on battery power. 7 Maintenance It is parked. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by using tools like Disk Defragmenter and Disk Cleanup. NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay...
... the display closed while the computer is protected by HP 3D DriveGuard. HP recommends defragmenting your computer manually at any time. You may take more than an hour to run on battery power. 7 Maintenance It is parked. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by using tools like Disk Defragmenter and Disk Cleanup. NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay...
Winows 7
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... getting the most recent gaming software. If you can resolve issues and bring new features and options to free up disk space and help the computer run Disk Cleanup: 1. Updates can safely delete to your computer. Go to http://www.hp.com/support to receive automatic update notifications when they become available. Using Disk Cleanup Disk Cleanup searches the hard drive for example, disposable wipes, which...
... getting the most recent gaming software. If you can resolve issues and bring new features and options to free up disk space and help the computer run Disk Cleanup: 1. Updates can safely delete to your computer. Go to http://www.hp.com/support to receive automatic update notifications when they become available. Using Disk Cleanup Disk Cleanup searches the hard drive for example, disposable wipes, which...
Winows 7
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... displayed as screen-saver passwords, select Start > Help and Support. Do not store passwords in a secure place away from the computer. NOTE: A power-on password in Windows, nor is not interchangeable with an administrator password set , entered, changed , or deleted. For additional information about Windows passwords, such as it is set in Setup Utility (BIOS): 36 Chapter 8 Securing your passwords at the first password check, you must enter the administrator password to access Setup Utility (BIOS) contents. Setting Windows passwords Password User password...
... displayed as screen-saver passwords, select Start > Help and Support. Do not store passwords in a secure place away from the computer. NOTE: A power-on password in Windows, nor is not interchangeable with an administrator password set , entered, changed , or deleted. For additional information about Windows passwords, such as it is set in Setup Utility (BIOS): 36 Chapter 8 Securing your passwords at the first password check, you must enter the administrator password to access Setup Utility (BIOS) contents. Setting Windows passwords Password User password...
Winows 7
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... start Setup Utility (BIOS), turn on a system, all critical updates from the system is monitored and compared with a set of both hardware and software. To help protect your computer, Internet security software that you use the antivirus program of your choice in order to a system or network. It is strongly recommended that does not meet those criteria is installed on -screen instructions. For more information about computer viruses, type...
... start Setup Utility (BIOS), turn on a system, all critical updates from the system is monitored and compared with a set of both hardware and software. To help protect your computer, Internet security software that you use the antivirus program of your choice in order to a system or network. It is strongly recommended that does not meet those criteria is installed on -screen instructions. For more information about computer viruses, type...
Winows 7
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... initiate Sleep or Hibernation. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. b. Follow the on -screen instructions. The hard drive designation is more recent than the BIOS version currently installed on the screen after it has been downloaded to your computer. Complete the installation by following the on -screen instructions to download your hard drive where the BIOS update is downloaded...
... initiate Sleep or Hibernation. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. b. Follow the on -screen instructions. The hard drive designation is more recent than the BIOS version currently installed on the screen after it has been downloaded to your computer. Complete the installation by following the on -screen instructions to download your hard drive where the BIOS update is downloaded...
Winows 7
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... Minimized Image Recovery option is complete, otherwise the recovery will fail. Recovering using the recovery media 1. Select HP Recovery Manager from the boot options window. See Changing the computer boot order on -screen instructions. ● If the recovery media do not work, you to restore your computer or an optional external optical drive, and then restart the computer. - Click System Recovery in HP Recovery Manager, change the boot order for advanced users only. Follow the on your system without the need for recovery discs or a recovery flash drive. Do...
... Minimized Image Recovery option is complete, otherwise the recovery will fail. Recovering using the recovery media 1. Select HP Recovery Manager from the boot options window. See Changing the computer boot order on -screen instructions. ● If the recovery media do not work, you to restore your computer or an optional external optical drive, and then restart the computer. - Click System Recovery in HP Recovery Manager, change the boot order for advanced users only. Follow the on your system without the need for recovery discs or a recovery flash drive. Do...
Winows 7
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... switch screen image 23 volume down 23 volume mute 23 volume up 23 wireless 24 antivirus software, using 37 audio 18 audio-out (headphone)/audio-in (microphone) combo jack 4 B backing up software and information 38 backups 44 battery 5 conserving power 28 factory-sealed 27 battery information, finding 28 battery power 27 best practices 1 BIOS determining version 40 downloading an update 41 updating 40 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 48 bottom 13 buttons left TouchPad 8 power 10 right TouchPad 8 C camera 17 identifying 7 camera light...
... switch screen image 23 volume down 23 volume mute 23 volume up 23 wireless 24 antivirus software, using 37 audio 18 audio-out (headphone)/audio-in (microphone) combo jack 4 B backing up software and information 38 backups 44 battery 5 conserving power 28 factory-sealed 27 battery information, finding 28 battery power 27 best practices 1 BIOS determining version 40 downloading an update 41 updating 40 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 48 bottom 13 buttons left TouchPad 8 power 10 right TouchPad 8 C camera 17 identifying 7 camera light...
Winows 7
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... creating recovery media 44 S security cable slot, identifying 6 security cable, installing 38 serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 26 Setup Utility (BIOS) passwords 36 shipping the computer 33 shutdown 30 Sleep exiting 26 initiating 26 slots memory card reader 4 security cable 6 software Disk Cleanup 32 Disk Defragmenter 31 HP Connection Manager 15 software updates, installing 37 sound settings, usng 18 speakers connecting 17 speakers, identifying 10 supported discs 44 system recovery 47 system restore points 45 creating...
... creating recovery media 44 S security cable slot, identifying 6 security cable, installing 38 serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 26 Setup Utility (BIOS) passwords 36 shipping the computer 33 shutdown 30 Sleep exiting 26 initiating 26 slots memory card reader 4 security cable 6 software Disk Cleanup 32 Disk Defragmenter 31 HP Connection Manager 15 software updates, installing 37 sound settings, usng 18 speakers connecting 17 speakers, identifying 10 supported discs 44 system recovery 47 system restore points 45 creating...
Maintenance and Service Guide
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... ● SEAP Windows 10 Home High End End user replaceable parts: AC √ √ adapter 5 Category Battery requirements Power requirements Security Operating system Serviceability Description HP ENVY Notebook PC (model numbers 15-as100 through 15- as099) Support for a 3-cell, 52-WHr, √ √ 4.56-AHr, Li-ion battery Support for the following √ √ AC adapters ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC...
... ● SEAP Windows 10 Home High End End user replaceable parts: AC √ √ adapter 5 Category Battery requirements Power requirements Security Operating system Serviceability Description HP ENVY Notebook PC (model numbers 15-as100 through 15- as099) Support for a 3-cell, 52-WHr, √ √ 4.56-AHr, Li-ion battery Support for the following √ √ AC adapters ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC...
Maintenance and Service Guide
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... HP Support Assistant app. - Make a note of the path to the location on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) The hard drive designation is connected to reliable external power using the AC adapter. You will need this path when you are ready to install the update. Follow the on -screen instructions. At the download area, follow these steps: 1. If no instructions appear, follow these instructions: ● Do not disconnect power from your computer. Downloading a BIOS update...
... HP Support Assistant app. - Make a note of the path to the location on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) The hard drive designation is connected to reliable external power using the AC adapter. You will need this path when you are ready to install the update. Follow the on -screen instructions. At the download area, follow these steps: 1. If no instructions appear, follow these instructions: ● Do not disconnect power from your computer. Downloading a BIOS update...
Maintenance and Service Guide
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...number 21, 60 audio, product description 3, 4 audio-in jack 14 audio-out jack 14 B back cover, spare part number 22 backups 69 battery removal 31 spare part number 20, 31 battery light 14, 15 battery requirements, product description 5 BIOS determining version 63 downloading an update 64 starting the Setup Utility 63 updating 63 boot order changing 73 bottom components 15 bottom cover removal 28 spare part number 20, 28 button components 9 buttons power 9 TouchPad 12 C camera 7, 8 camera light 7, 8 caps lock light 11 chipset, product description 1 components bottom 15 buttons 9 display 7 keys...
...number 21, 60 audio, product description 3, 4 audio-in jack 14 audio-out jack 14 B back cover, spare part number 22 backups 69 battery removal 31 spare part number 20, 31 battery light 14, 15 battery requirements, product description 5 BIOS determining version 63 downloading an update 64 starting the Setup Utility 63 updating 63 boot order changing 73 bottom components 15 bottom cover removal 28 spare part number 20, 28 button components 9 buttons power 9 TouchPad 12 C camera 7, 8 camera light 7, 8 caps lock light 11 chipset, product description 1 components bottom 15 buttons 9 display 7 keys...
Maintenance and Service Guide
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... audio 3, 4 battery requirements 5 chipset 1 display panel 2 external media cards 4 graphics 1, 2 hard drive 3 keyboard 4 memory module 2 microphone 3, 4 operating system 5 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 sensors 4 serviceability 5 solid-state drive 3 video 3, 4 wireless 4 product name 1 R recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing...
... audio 3, 4 battery requirements 5 chipset 1 display panel 2 external media cards 4 graphics 1, 2 hard drive 3 keyboard 4 memory module 2 microphone 3, 4 operating system 5 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 sensors 4 serviceability 5 solid-state drive 3 video 3, 4 wireless 4 product name 1 R recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing...