Maintenance and Service Guide
Page 6
... board ...35 Battery ...36 USB Type-C board ...39 USB Type-C cable ...41 Touchscreen board cable ...42 Display panel cable ...43 POGO pin connector cable ...44 Audio board ...45 Volume button board ...46 Power button board ...47 Webcams ...48 SIM card tray bracket ...51 System board ...52 MicroSD memory card reader board 55 Speakers ...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Downloading a BIOS update ...59 7 Backing up, restoring, and recovering ...60 Creating backups ...60 Restore and recovery ...60 8 Using HP PC Hardware...
... board ...35 Battery ...36 USB Type-C board ...39 USB Type-C cable ...41 Touchscreen board cable ...42 Display panel cable ...43 POGO pin connector cable ...44 Audio board ...45 Volume button board ...46 Power button board ...47 Webcams ...48 SIM card tray bracket ...51 System board ...52 MicroSD memory card reader board 55 Speakers ...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Downloading a BIOS update ...59 7 Backing up, restoring, and recovering ...60 Creating backups ...60 Restore and recovery ...60 8 Using HP PC Hardware...
Maintenance and Service Guide
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... charging. ● Off: The battery is not charging. and - and - For installation instructions, see Using the microSD memory card reader on page 19. Connects an AC adapter that store, manage, share, or access information. Connects a display device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. - NOTE: Cables and/or adapters (purchased separately) may be required. 4 Chapter 2 External component identification Connects a USB device that has a USB Type...
... charging. ● Off: The battery is not charging. and - and - For installation instructions, see Using the microSD memory card reader on page 19. Connects an AC adapter that store, manage, share, or access information. Connects a display device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. - NOTE: Cables and/or adapters (purchased separately) may be required. 4 Chapter 2 External component identification Connects a USB device that has a USB Type...
Maintenance and Service Guide
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... the previous section of a DVD or a Blu-ray Disc (BD). Icon Description Opens the "How to the system. Increases speaker volume incrementally while you hold down the key. Turns the airplane mode and wireless feature on . Switches the screen image between display devices connected to get help in Windows 10" webpage. Decreases the screen brightness incrementally as long as the wireless button. Turns the keyboard backlight off or on or...
... the previous section of a DVD or a Blu-ray Disc (BD). Icon Description Opens the "How to the system. Increases speaker volume incrementally while you hold down the key. Turns the airplane mode and wireless feature on . Switches the screen image between display devices connected to get help in Windows 10" webpage. Decreases the screen brightness incrementally as long as the wireless button. Turns the keyboard backlight off or on or...
Maintenance and Service Guide
Page 34
... P1 screwdrivers Service considerations The following sections include some of the considerations that you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures. Use care when handling the plastic 26 Chapter 4 Removal and replacement procedures preliminary...
... P1 screwdrivers Service considerations The following sections include some of the considerations that you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures. Use care when handling the plastic 26 Chapter 4 Removal and replacement procedures preliminary...
Maintenance and Service Guide
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... the power cord from operating properly. ● Turn on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. NOTE: If your notebook. Select Update & security, and then select Windows Update. 4. 6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on -screen instructions. Setup Utility (BIOS) includes settings for updates. 5. Select Start. 2. Starting Setup Utility (BIOS) 59 Do not download or install a BIOS update while...
... the power cord from operating properly. ● Turn on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. NOTE: If your notebook. Select Update & security, and then select Windows Update. 4. 6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on -screen instructions. Setup Utility (BIOS) includes settings for updates. 5. Select Start. 2. Starting Setup Utility (BIOS) 59 Do not download or install a BIOS update while...
Maintenance and Service Guide
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...spare part number 23 front-facing webcam removal 48 spare part number 48 G graphics, product description 1 H hard drive product description 1 HP PC Hardware Diagnostics UEFI downloading 61 using 61 I Infrared camera spare part number 23 infrared camera removal 48 spare part number 48 input power 63 integrated camera light, identifying 5 internal microphones, identifying 12 J jacks audio-out (headphone)/audio-in (microphone) 3 K keyboard connecting 6 product description 1 removing 7 keys action 10 airplane mode 11 fn 10 Windows 10 L labels Bluetooth 17 regulatory 17 serial number 17 service 17...
...spare part number 23 front-facing webcam removal 48 spare part number 48 G graphics, product description 1 H hard drive product description 1 HP PC Hardware Diagnostics UEFI downloading 61 using 61 I Infrared camera spare part number 23 infrared camera removal 48 spare part number 48 input power 63 integrated camera light, identifying 5 internal microphones, identifying 12 J jacks audio-out (headphone)/audio-in (microphone) 3 K keyboard connecting 6 product description 1 removing 7 keys action 10 airplane mode 11 fn 10 Windows 10 L labels Bluetooth 17 regulatory 17 serial number 17 service 17...
Maintenance and Service Guide
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... specific countries and regions 66 set requirements 65 spare part numbers 25 power requirements, product description 2 processor product description 1 product description audio 1 display panel 1 external media cards 1 graphics 1 hard drive 1 keyboard 1 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 1 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 1 product name 1 product name and number, computer 17 R Rear camera spare part number 23 rear microphone, identifying 14 rear-facing webcam removal 48 spare part...
... specific countries and regions 66 set requirements 65 spare part numbers 25 power requirements, product description 2 processor product description 1 product description audio 1 display panel 1 external media cards 1 graphics 1 hard drive 1 keyboard 1 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 1 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 1 product name 1 product name and number, computer 17 R Rear camera spare part number 23 rear microphone, identifying 14 rear-facing webcam removal 48 spare part...
BIOS Simulator
Page 8
Copyright (C) 2017 American Megatrends, Inc System Configuration Boot Options POST HotKey Delay USB Boot Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy keys UEFI Boot Order USB Diskette on Key/USB Hard Disk OS Boot Manager USB CD/DVD ROM Drive [0] [Enabled] [Disabled] Enrolled None Back to BIOS Utility Menus Boot Options Menu Bookmark1 Aptio Setup Utility - Back to Welcome Page
Copyright (C) 2017 American Megatrends, Inc System Configuration Boot Options POST HotKey Delay USB Boot Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy keys UEFI Boot Order USB Diskette on Key/USB Hard Disk OS Boot Manager USB CD/DVD ROM Drive [0] [Enabled] [Disabled] Enrolled None Back to BIOS Utility Menus Boot Options Menu Bookmark1 Aptio Setup Utility - Back to Welcome Page
User Guide
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...40 Using passwords ...40 Setting Windows passwords ...40 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello ...41 Using Internet security software ...41 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...42 Securing your wireless network ...42 Backing up your software applications and information 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics UEFI ...44 Downloading HP PC Hardware Diagnostics UEFI to a USB device...
...40 Using passwords ...40 Setting Windows passwords ...40 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello ...41 Using Internet security software ...41 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...42 Securing your wireless network ...42 Backing up your software applications and information 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics UEFI ...44 Downloading HP PC Hardware Diagnostics UEFI to a USB device...
User Guide
Page 13
.... Also connects an optional headset microphone. Volume buttons Control speaker volume on headphones, earbuds, or a headset. For additional safety information, refer to the jack, the computer speakers are disabled. Nano SIM card slot Supports a wireless subscriber identity module (SIM) card. To reduce the risk of personal injury, adjust the volume before putting on the computer. Left side Component (1) MicroSD memory card reader (2) Card tray access hole (3) AC adapter and battery light Description Reads optional memory cards that store, manage...
.... Also connects an optional headset microphone. Volume buttons Control speaker volume on headphones, earbuds, or a headset. For additional safety information, refer to the jack, the computer speakers are disabled. Nano SIM card slot Supports a wireless subscriber identity module (SIM) card. To reduce the risk of personal injury, adjust the volume before putting on the computer. Left side Component (1) MicroSD memory card reader (2) Card tray access hole (3) AC adapter and battery light Description Reads optional memory cards that store, manage...
User Guide
Page 29
... places such as airplane mode key) ● Operating system controls Airplane mode key The computer has an airplane mode key and one or more wireless devices. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click the network status icon in the...
... places such as airplane mode key) ● Operating system controls Airplane mode key The computer has an airplane mode key and one or more wireless devices. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. ● Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click the network status icon in the...
User Guide
Page 34
... connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to watch on your viewing enjoyment, use one of the USB Type-C ports on the computer, using the correct cable. Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to adjust system volume, change sound settings: ▲ Type control panel...
... connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to watch on your viewing enjoyment, use one of the USB Type-C ports on the computer, using the correct cable. Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to adjust system volume, change sound settings: ▲ Type control panel...
User Guide
Page 42
..., HP Fast Charge operates in the Sleep state, the computer initiates Hibernation. 34 Chapter 6 Managing power To use HP Fast Charge, shut down the computer. or - ● The Power icon shows a low or critical battery notification. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that...
..., HP Fast Charge operates in the Sleep state, the computer initiates Hibernation. 34 Chapter 6 Managing power To use HP Fast Charge, shut down the computer. or - ● The Power icon shows a low or critical battery notification. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that...
User Guide
Page 43
... connected to external power. 2. Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in this product cannot be easily replaced by users themselves. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When performing a backup or recovery...
... connected to external power. 2. Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in this product cannot be easily replaced by users themselves. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When performing a backup or recovery...
User Guide
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... computer. Type windows update settings in the taskbar search box, and then select Disk Cleanup. 2. Select Start, and then select Store. 2. It also provides instructions for updates. Updates can improve the performance of your equipment. Improving performance You can resolve issues and bring new features and options to the search box, then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer...
... computer. Type windows update settings in the taskbar search box, and then select Disk Cleanup. 2. Select Start, and then select Store. 2. It also provides instructions for updates. Updates can improve the performance of your equipment. Improving performance You can resolve issues and bring new features and options to the search box, then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer...
User Guide
Page 48
... Windows operating system, HP applications, the Setup Utility (BIOS), and other types of malicious code. You may not be set up your files, delete confidential files, and then remove all password settings. To create and save passwords, use the same password for a Setup Utility (BIOS) feature and for the first time, you were asked to create a user password to protect online transactions. Protects administrator-level access to a Windows user account. IMPORTANT: Some security features listed in HP Setup Utility (BIOS...
... Windows operating system, HP applications, the Setup Utility (BIOS), and other types of malicious code. You may not be set up your files, delete confidential files, and then remove all password settings. To create and save passwords, use the same password for a Setup Utility (BIOS) feature and for the first time, you were asked to create a user password to protect online transactions. Protects administrator-level access to a Windows user account. IMPORTANT: Some security features listed in HP Setup Utility (BIOS...
User Guide
Page 49
... cannot access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. The on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in order to date. Your changes take effect when the computer restarts. To set up Windows Hello, follow the on-screen instructions. Tap f10. 2. Using Windows Hello On products equipped with keyboards: ▲ Turn on or restart the tablet, and then quickly...
... cannot access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. The on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in order to date. Your changes take effect when the computer restarts. To set up Windows Hello, follow the on-screen instructions. Tap f10. 2. Using Windows Hello On products equipped with keyboards: ▲ Turn on or restart the tablet, and then quickly...
User Guide
Page 50
... correct security problems and improve software performance. A firewall can detect most viruses, destroy them from Microsoft as soon as you set of both hardware and software. Installing software updates HP and Windows software installed on -screen instructions. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be a combination of user-defined security criteria. An antivirus program may include security updates. To schedule a time for installing updates, select Advanced options, and...
... correct security problems and improve software performance. A firewall can detect most viruses, destroy them from Microsoft as soon as you set of both hardware and software. Installing software updates HP and Windows software installed on -screen instructions. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be a combination of user-defined security criteria. An antivirus program may include security updates. To schedule a time for installing updates, select Advanced options, and...
User Guide
Page 59
... tap TouchPad gesture 29 G GPS 23 HP Fast Charge 34 HP Mobile Broadband activating 23 IMEI number 23 MEID number 23 HP PC Hardware Diagnostics UEFI downloading 44 using 44 HP resources 2 I IMEI number 23 initiating Sleep and Hibernation 32 input power 47 integrated camera light, identifying 6 internal microphones, identifying 13 Internet security software, using 41 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard connecting 8 removing 9 keyboard and optional mouse using 31 keys action 11 airplane mode 12 fn 11 Windows 11 H headphones, connecting 25 headsets, connecting 26...
... tap TouchPad gesture 29 G GPS 23 HP Fast Charge 34 HP Mobile Broadband activating 23 IMEI number 23 MEID number 23 HP PC Hardware Diagnostics UEFI downloading 44 using 44 HP resources 2 I IMEI number 23 initiating Sleep and Hibernation 32 input power 47 integrated camera light, identifying 6 internal microphones, identifying 13 Internet security software, using 41 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard connecting 8 removing 9 keyboard and optional mouse using 31 keys action 11 airplane mode 12 fn 11 Windows 11 H headphones, connecting 25 headsets, connecting 26...
User Guide
Page 60
lights AC adapter and battery light 5 camera 6 caps lock 10 mute 10 locating information hardware 4 software 4 low battery level 34 M maintenance Disk Cleanup 37 updating programs and drivers 37 managing power 32 MEID number 23 microSD memory card inserting 19 removing 20 microSD memory card reader, identifying 5 microSD memory card, identifying 5 Miracast 26 mobile broadband activating 23 IMEI number 23 MEID number 23 mute light, identifying 10 O one-finger slide touch screen gesture 31 operating environment 48 operating system controls 21 P passwords Setup Utility (BIOS) 40 Windows 40 pen ...
lights AC adapter and battery light 5 camera 6 caps lock 10 mute 10 locating information hardware 4 software 4 low battery level 34 M maintenance Disk Cleanup 37 updating programs and drivers 37 managing power 32 MEID number 23 microSD memory card inserting 19 removing 20 microSD memory card reader, identifying 5 microSD memory card, identifying 5 Miracast 26 mobile broadband activating 23 IMEI number 23 MEID number 23 mute light, identifying 10 O one-finger slide touch screen gesture 31 operating environment 48 operating system controls 21 P passwords Setup Utility (BIOS) 40 Windows 40 pen ...