Maintenance and Service Guide
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... board ...35 Battery ...36 USB Type-C board ...39 USB Type-C cable ...41 Touchscreen board cable ...42 Display panel cable ...43 POGO pin connector cable ...44 Audio board ...45 Volume button board ...46 Power button board ...47 Webcams ...48 SIM card tray bracket ...51 System board ...52 MicroSD memory card reader board 55 Speakers ...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Downloading a BIOS update ...59 7 Backing up, restoring, and recovering ...60 Creating backups ...60 Restore and recovery ...60 8 Using HP PC Hardware...
... board ...35 Battery ...36 USB Type-C board ...39 USB Type-C cable ...41 Touchscreen board cable ...42 Display panel cable ...43 POGO pin connector cable ...44 Audio board ...45 Volume button board ...46 Power button board ...47 Webcams ...48 SIM card tray bracket ...51 System board ...52 MicroSD memory card reader board 55 Speakers ...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Downloading a BIOS update ...59 7 Backing up, restoring, and recovering ...60 Creating backups ...60 Restore and recovery ...60 8 Using HP PC Hardware...
Maintenance and Service Guide
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...: Cables and/or adapters (purchased separately) may be required. 4 Chapter 2 External component identification and - and - Connects a display device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. - For installation instructions, see Using the microSD memory card reader on page 19. Connects an AC adapter that store, manage, share, or access information. Connects a USB device that has a USB Type-C connector, providing DisplayPort output. Insert the removal...
...: Cables and/or adapters (purchased separately) may be required. 4 Chapter 2 External component identification and - and - Connects a display device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. - For installation instructions, see Using the microSD memory card reader on page 19. Connects an AC adapter that store, manage, share, or access information. Connects a USB device that has a USB Type-C connector, providing DisplayPort output. Insert the removal...
Maintenance and Service Guide
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... the function indicated by the icon on both the computer and the monitor. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). For example, if a monitor is possible. Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. Mutes or restores speaker sound.
... the function indicated by the icon on both the computer and the monitor. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). For example, if a monitor is possible. Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. Mutes or restores speaker sound.
Maintenance and Service Guide
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... plastic parts. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures. Use care when handling the plastic 26 Chapter 4 Removal and replacement procedures preliminary requirements 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations...
... plastic parts. Plastic parts CAUTION: Using excessive force during disassembly and assembly procedures. Use care when handling the plastic 26 Chapter 4 Removal and replacement procedures preliminary requirements 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations...
Maintenance and Service Guide
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... adapter. Select Start. 2. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in notebook mode and you must be in Setup Utility (BIOS). Errors can prevent the computer from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. Do not download or install a BIOS update while the computer is connected to a network, consult the network administrator before installing any device, cable...
... adapter. Select Start. 2. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in notebook mode and you must be in Setup Utility (BIOS). Errors can prevent the computer from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. Do not download or install a BIOS update while the computer is connected to a network, consult the network administrator before installing any device, cable...
Maintenance and Service Guide
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...spare part number 23 front-facing webcam removal 48 spare part number 48 G graphics, product description 1 H hard drive product description 1 HP PC Hardware Diagnostics UEFI downloading 61 using 61 I Infrared camera spare part number 23 infrared camera removal 48 spare part number 48 input power 63 integrated camera light, identifying 5 internal microphones, identifying 12 J jacks audio-out (headphone)/audio-in (microphone) 3 K keyboard connecting 6 product description 1 removing 7 keys action 10 airplane mode 11 fn 10 Windows 10 L labels Bluetooth 17 regulatory 17 serial number 17 service 17...
...spare part number 23 front-facing webcam removal 48 spare part number 48 G graphics, product description 1 H hard drive product description 1 HP PC Hardware Diagnostics UEFI downloading 61 using 61 I Infrared camera spare part number 23 infrared camera removal 48 spare part number 48 input power 63 integrated camera light, identifying 5 internal microphones, identifying 12 J jacks audio-out (headphone)/audio-in (microphone) 3 K keyboard connecting 6 product description 1 removing 7 keys action 10 airplane mode 11 fn 10 Windows 10 L labels Bluetooth 17 regulatory 17 serial number 17 service 17...
Maintenance and Service Guide
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... and regions 66 set requirements 65 spare part numbers 25 power requirements, product description 2 processor product description 1 product description audio 1 display panel 1 external media cards 1 graphics 1 hard drive 1 keyboard 1 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 1 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 1 product name 1 product name and number, computer 17 R Rear camera spare part number 23 rear microphone, identifying 14 rear-facing webcam removal 48 spare part number 48 regulatory...
... and regions 66 set requirements 65 spare part numbers 25 power requirements, product description 2 processor product description 1 product description audio 1 display panel 1 external media cards 1 graphics 1 hard drive 1 keyboard 1 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 1 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 1 product name 1 product name and number, computer 17 R Rear camera spare part number 23 rear microphone, identifying 14 rear-facing webcam removal 48 spare part number 48 regulatory...
BIOS Simulator
Page 8
Copyright (C) 2017 American Megatrends, Inc System Configuration Boot Options POST HotKey Delay USB Boot Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy keys UEFI Boot Order USB Diskette on Key/USB Hard Disk OS Boot Manager USB CD/DVD ROM Drive [0] [Enabled] [Disabled] Enrolled None Back to BIOS Utility Menus Boot Options Menu Bookmark1 Aptio Setup Utility - Back to Welcome Page
Copyright (C) 2017 American Megatrends, Inc System Configuration Boot Options POST HotKey Delay USB Boot Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy keys UEFI Boot Order USB Diskette on Key/USB Hard Disk OS Boot Manager USB CD/DVD ROM Drive [0] [Enabled] [Disabled] Enrolled None Back to BIOS Utility Menus Boot Options Menu Bookmark1 Aptio Setup Utility - Back to Welcome Page
User Guide
Page 7
...41 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...42 Securing your wireless network ...42 Backing up your software applications and information 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics UEFI ...44 Downloading HP PC Hardware Diagnostics UEFI to a USB device 44 Downloading the latest HP PC Hardware Diagnostics UEFI version 45 11 Backing up, restoring, and recovering ...46 Creating backups ...46 Restore and recovery...
...41 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...42 Securing your wireless network ...42 Backing up your software applications and information 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics UEFI ...44 Downloading HP PC Hardware Diagnostics UEFI to a USB device 44 Downloading the latest HP PC Hardware Diagnostics UEFI version 45 11 Backing up, restoring, and recovering ...46 Creating backups ...46 Restore and recovery...
User Guide
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... not support optional standalone microphones. To reduce the risk of personal injury, adjust the volume before putting on page 18. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Nano SIM card slot Supports a wireless subscriber identity module (SIM) card. Right side 5 NOTE: When a device is disconnected and the battery has reached a low battery level. For SIM card installation steps, see Using the microSD memory card reader...
... not support optional standalone microphones. To reduce the risk of personal injury, adjust the volume before putting on page 18. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Nano SIM card slot Supports a wireless subscriber identity module (SIM) card. Right side 5 NOTE: When a device is disconnected and the battery has reached a low battery level. For SIM card installation steps, see Using the microSD memory card reader...
User Guide
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The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Connecting to a wireless network Your computer may be relatively close together-typically within 10 meters (approximately 33 feet) of individual devices. Using the wireless controls You can control the wireless devices in your computer using your wireless devices, not the status of each device communicates directly with other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels...
The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Connecting to a wireless network Your computer may be relatively close together-typically within 10 meters (approximately 33 feet) of individual devices. Using the wireless controls You can control the wireless devices in your computer using your wireless devices, not the status of each device communicates directly with other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels...
User Guide
Page 34
... access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Headphones combined with a microphone are not connected to the correct port on your computer. Using sound settings Use sound settings to a second screen. Follow the device manufacturer's instructions. To open Miracast: ▲ Type project in the taskbar search box, and then click Project to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on your viewing enjoyment, use...
... access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Headphones combined with a microphone are not connected to the correct port on your computer. Using sound settings Use sound settings to a second screen. Follow the device manufacturer's instructions. To open Miracast: ▲ Type project in the taskbar search box, and then click Project to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on your viewing enjoyment, use...
User Guide
Page 42
... battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is automatically decreased to conserve battery charge...
... battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is automatically decreased to conserve battery charge...
User Guide
Page 43
...; Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Factory-sealed battery The battery[ies] in the computer box. If a battery is connected to external power. 2. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When performing a backup or recovery...
...; Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Factory-sealed battery The battery[ies] in the computer box. If a battery is connected to external power. 2. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When performing a backup or recovery...
User Guide
Page 45
... and drivers HP recommends that you update your equipment. Using Disk Cleanup Use Disk Cleanup to search the hard drive for updates and follow those instructions. On the Downloads and updates page, make the selection for unnecessary files that you can improve the performance of your programs and drivers on a regular basis. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Select Start...
... and drivers HP recommends that you update your equipment. Using Disk Cleanup Use Disk Cleanup to search the hard drive for updates and follow those instructions. On the Downloads and updates page, make the selection for unnecessary files that you can improve the performance of your programs and drivers on a regular basis. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Select Start...
User Guide
Page 48
... numbers. ● Before you send your computer for service, back up your computer for the first time, you access Setup Utility (BIOS). 40 Chapter 8 Securing your computer and information IMPORTANT: Some security features listed in a secure place away from a variety of risks, such as viruses, worms, and other types of malicious code. Using passwords A password is essential for a Windows security feature. To create and...
... numbers. ● Before you send your computer for service, back up your computer for the first time, you access Setup Utility (BIOS). 40 Chapter 8 Securing your computer and information IMPORTANT: Some security features listed in a secure place away from a variety of risks, such as viruses, worms, and other types of malicious code. Using passwords A password is essential for a Windows security feature. To create and...
User Guide
Page 49
... camera. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). Errors can use your computer to access email, a network, or the Internet, you use Windows Hello to fully protect your computer must consist of your choice in order to sign in tablet mode, cannot access Setup Utility. 1. Turn on or restart the tablet, and then quickly hold down the volume up Windows Hello, follow the on-screen instructions...
... camera. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). Errors can use your computer to access email, a network, or the Internet, you use Windows Hello to fully protect your computer must consist of your choice in order to sign in tablet mode, cannot access Setup Utility. 1. Turn on or restart the tablet, and then quickly hold down the volume up Windows Hello, follow the on-screen instructions...
User Guide
Page 50
... is installed on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer should be preinstalled on -screen instructions. Select the Start button, select Settings, and then select Update & security. 2. An antivirus program may be regularly updated to fully protect your network from unauthorized access. There are designed to prevent unauthorized access to function abnormally. You can disable programs, utilities, or the operating system...
... is installed on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer should be preinstalled on -screen instructions. Select the Start button, select Settings, and then select Update & security. 2. An antivirus program may be regularly updated to fully protect your network from unauthorized access. There are designed to prevent unauthorized access to function abnormally. You can disable programs, utilities, or the operating system...
User Guide
Page 59
... Charge 34 HP Mobile Broadband activating 23 IMEI number 23 MEID number 23 HP PC Hardware Diagnostics UEFI downloading 44 using 44 HP resources 2 I IMEI number 23 initiating Sleep and Hibernation 32 input power 47 integrated camera light, identifying 6 internal microphones, identifying 13 Internet security software, using 41 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard connecting 8 removing 9 keyboard and optional mouse using 31 keys action 11 airplane mode 12 fn 11 Windows 11 H headphones, connecting 25 headsets, connecting 26 Hibernation initiated during critical battery...
... Charge 34 HP Mobile Broadband activating 23 IMEI number 23 MEID number 23 HP PC Hardware Diagnostics UEFI downloading 44 using 44 HP resources 2 I IMEI number 23 initiating Sleep and Hibernation 32 input power 47 integrated camera light, identifying 6 internal microphones, identifying 13 Internet security software, using 41 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard connecting 8 removing 9 keyboard and optional mouse using 31 keys action 11 airplane mode 12 fn 11 Windows 11 H headphones, connecting 25 headsets, connecting 26 Hibernation initiated during critical battery...
User Guide
Page 60
... S serial number, computer 17 service labels, locating 17 Setup Utility (BIOS) passwords 40 shipping the computer 39 shutdown 33 SIM card, inserting 18 SIM slot, identifying 5 Sleep exiting 32 initiating 32 Sleep and Hibernation initiating 32 slots microSD memory card reader 5 SIM 5 software Disk Cleanup 37 software updates, installing 42 sound settings, using 26 speakers connecting 25 identifying 6 special keys, using 11 Store app 4 system restore point creating 46 T tap TouchPad and touch screen gesture 28 three-finger swipe TouchPad gesture 30 touch screen gestures...
... S serial number, computer 17 service labels, locating 17 Setup Utility (BIOS) passwords 40 shipping the computer 39 shutdown 33 SIM card, inserting 18 SIM slot, identifying 5 Sleep exiting 32 initiating 32 Sleep and Hibernation initiating 32 slots microSD memory card reader 5 SIM 5 software Disk Cleanup 37 software updates, installing 42 sound settings, using 26 speakers connecting 25 identifying 6 special keys, using 11 Store app 4 system restore point creating 46 T tap TouchPad and touch screen gesture 28 three-finger swipe TouchPad gesture 30 touch screen gestures...