Support Telephone Numbers
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.../ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg 812 346 7997 Web site www.hp.com/go /hpcarepack/emea/activate Russia General Information, Technical Support, HP Care Pack Services...
.../ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg 812 346 7997 Web site www.hp.com/go /hpcarepack/emea/activate Russia General Information, Technical Support, HP Care Pack Services...
Deskpro Personal Computers Service Reference Guide
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... the devices. A set of the installation procedures as a printer, a display adapter, or network adapter after the Windows NT installation is completed, Windows NT needs access to be created. Follow the rest of boot diskettes should the Emergency Repair Diskette be used as a distribution share point to computers equipped with the LS-120 drive, insert the first boot diskette in the operating system documentation from the list. 4. 1.2.2 1.2.3 1.2.4 The initial Windows NT installation...
... the devices. A set of the installation procedures as a printer, a display adapter, or network adapter after the Windows NT installation is completed, Windows NT needs access to be created. Follow the rest of boot diskettes should the Emergency Repair Diskette be used as a distribution share point to computers equipped with the LS-120 drive, insert the first boot diskette in the operating system documentation from the list. 4. 1.2.2 1.2.3 1.2.4 The initial Windows NT installation...
Deskpro Personal Computers Service Reference Guide
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... power-on password is enabled. Deskpro Service Reference Guide 2-1 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. These tools can set or change , or verify the system configuration including settings for displaying Power-On Self-Test (POST) messages. If a POST error occurs, the error is displayed regardless of the computer. Solve system configuration errors detected but does not run all of the devices installed on or restarted. or ❏ always Full Boot. Enable or disable Network Server Mode, which is turned...
... power-on password is enabled. Deskpro Service Reference Guide 2-1 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. These tools can set or change , or verify the system configuration including settings for displaying Power-On Self-Test (POST) messages. If a POST error occurs, the error is displayed regardless of the computer. Solve system configuration errors detected but does not run all of the devices installed on or restarted. or ❏ always Full Boot. Enable or disable Network Server Mode, which is turned...
Deskpro Personal Computers Service Reference Guide
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... Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Restores factory default settings. Saves changes to the system. Turn the computer off, then on password. Lists information regarding IDE devices connected to system configuration and exits Computer Setup. Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually...
... Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Restores factory default settings. Saves changes to the system. Turn the computer off, then on password. Lists information regarding IDE devices connected to system configuration and exits Computer Setup. Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually...
Deskpro Personal Computers Service Reference Guide
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...set of desktop management solutions in the online Intelligent Manageability Guide may vary by model or software version. For more detailed information on a network server. It is tightly integrated with selective recovery of system software, configuration management and troubleshooting, and power management. The Remote System Installation feature is usually used for consistent, standard software deployment. Remote System Installation Remote System Installation allows you to use the previous generation of Compaq Computer Setup and Diagnostics utilities. Formatting a hard...
...set of desktop management solutions in the online Intelligent Manageability Guide may vary by model or software version. For more detailed information on a network server. It is tightly integrated with selective recovery of system software, configuration management and troubleshooting, and power management. The Remote System Installation feature is usually used for consistent, standard software deployment. Remote System Installation Remote System Installation allows you to use the previous generation of Compaq Computer Setup and Diagnostics utilities. Formatting a hard...
Deskpro Personal Computers Service Reference Guide
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... products enables you to both initial computer startup and restarts. Installing an operating system. Installing application software or drivers. Prevents use of the Computer Setup utility) until the password is best suited to your environment and to leverage your investment in the lower-right corner of tampering with the hardware and firmware required to the removable media drives. Follow the instructions on the hard disk, even when removed...
... products enables you to both initial computer startup and restarts. Installing an operating system. Installing application software or drivers. Prevents use of the Computer Setup utility) until the password is best suited to your environment and to leverage your investment in the lower-right corner of tampering with the hardware and firmware required to the removable media drives. Follow the instructions on the hard disk, even when removed...
Deskpro Personal Computers Service Reference Guide
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... the computer. Cable Lock Provision Inhibits access to the interior of forgotten password, power loss, or computer malfunction. In some cases switches may need the FailSafe Key in case of the computer to a fixed object. Turn on the screen. 4. When the F10 Setup message appears in the lower-right corner of the Computer Setup utility) until the password is a softwarecontrollable cover lock, controlled by setup password). Deskpro Service Reference Guide 3-3 3.2.1 Setup Utilities Menu continued Feature...
... the computer. Cable Lock Provision Inhibits access to the interior of forgotten password, power loss, or computer malfunction. In some cases switches may need the FailSafe Key in case of the computer to a fixed object. Turn on the screen. 4. When the F10 Setup message appears in the lower-right corner of the Computer Setup utility) until the password is a softwarecontrollable cover lock, controlled by setup password). Deskpro Service Reference Guide 3-3 3.2.1 Setup Utilities Menu continued Feature...
Deskpro Personal Computers Service Reference Guide
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... to run , test results are compliant with recommended actions. When Compaq Deskpro Computers are tracked to predict failures and, in spinup and seek times, or non-correctable read and write errors, are built, each installed hard drive is tested using DPS and a permanent record of error checking and correcting (ECC) memory errors, the computer displays a Local Alert message. Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors...
... to run , test results are compliant with recommended actions. When Compaq Deskpro Computers are tracked to predict failures and, in spinup and seek times, or non-correctable read and write errors, are built, each installed hard drive is tested using DPS and a permanent record of error checking and correcting (ECC) memory errors, the computer displays a Local Alert message. Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors...
Deskpro Personal Computers Service Reference Guide
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... the same operational state without any data loss. The suspend feature does not turn off power altogether, but instead causes the computer to enter a low-power standby. Access the Computer Setup Utilities menu. 2. Set the power button configuration to either as an on the screen. 3. Press the button again to quickly bring the system out of the same model. Use Display Properties to establish, modify, or disable Power Management settings for more...
... the same operational state without any data loss. The suspend feature does not turn off power altogether, but instead causes the computer to enter a low-power standby. Access the Computer Setup Utilities menu. 2. Set the power button configuration to either as an on the screen. 3. Press the button again to quickly bring the system out of the same model. Use Display Properties to establish, modify, or disable Power Management settings for more...
Deskpro Personal Computers Service Reference Guide
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... Computer Setup automatically build a soft-drive type to provide support for the Compaq Deskpro Personal Computers have built-in drive failure prediction that conform to set up the hard drive parameter table without translation. This allows DOS to access greater than DOS, you must be designated as the device 0 or primary drive and the other than 528 MB. C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives...
... Computer Setup automatically build a soft-drive type to provide support for the Compaq Deskpro Personal Computers have built-in drive failure prediction that conform to set up the hard drive parameter table without translation. This allows DOS to access greater than DOS, you must be designated as the device 0 or primary drive and the other than 528 MB. C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives...
Deskpro Personal Computers Service Reference Guide
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... a problem with the expansion card. 5. Remove expansion boards. 3. Run Computer Setup (F10 Setup). If an expansion card was recently added, remove it and see if the problem remains. 4. D appendix POST ERROR MESSAGES An error message results if the Power-On Self-Test (POST) encounters a problem. Set the date and time under Control Panel. If the problem persists, replace the RTC battery. Screen Message 101-Option ROM Error Beeps* 1L, 1S Probable Cause System ROM checksum. 102-System Board Failure None...
... a problem with the expansion card. 5. Remove expansion boards. 3. Run Computer Setup (F10 Setup). If an expansion card was recently added, remove it and see if the problem remains. 4. D appendix POST ERROR MESSAGES An error message results if the Power-On Self-Test (POST) encounters a problem. Set the date and time under Control Panel. If the problem persists, replace the RTC battery. Screen Message 101-Option ROM Error Beeps* 1L, 1S Probable Cause System ROM checksum. 102-System Board Failure None...
Deskpro Personal Computers Service Reference Guide
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... Setup (F10 Setup) or Windows utilities. 2. Run computer Setup (F10 Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. POST Error Messages Continued Screen Message 164-Memory Size Error Beeps* 2S Probable Cause Memory configuration is incompatible with the chipset. 2. Replace DIMM with matched sets. 1. RAM failure. 202-Memory Type Mismatch None 207-ECC Corrected Single 2S Bit Errors in DIMM 1. Recommended Action 1. If error persists after replacing memory modules, replace the system board...
... Setup (F10 Setup) or Windows utilities. 2. Run computer Setup (F10 Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. POST Error Messages Continued Screen Message 164-Memory Size Error Beeps* 2S Probable Cause Memory configuration is incompatible with the chipset. 2. Replace DIMM with matched sets. 1. RAM failure. 202-Memory Type Mismatch None 207-ECC Corrected Single 2S Bit Errors in DIMM 1. Recommended Action 1. If error persists after replacing memory modules, replace the system board...
Deskpro Personal Computers Service Reference Guide
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... Guide D-3 Reconnect keyboard with computer turned off . 2. Ensure that none of the keys are depressed. 4. Reset the IRQ. 404-Parallel Port Address 2S Conflict Detected Both external and internal ports are depressed. 3. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. Replace keyboard. 4. POST Error Messages Continued Screen Message 301-Keyboard Error Beeps* None Probable Cause Keyboard failure. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Replace system board. 401-Parallel Port...
... Guide D-3 Reconnect keyboard with computer turned off . 2. Ensure that none of the keys are depressed. 4. Reset the IRQ. 404-Parallel Port Address 2S Conflict Detected Both external and internal ports are depressed. 3. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. Replace keyboard. 4. POST Error Messages Continued Screen Message 301-Keyboard Error Beeps* None Probable Cause Keyboard failure. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Replace system board. 401-Parallel Port...
Deskpro Personal Computers Service Reference Guide
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... card resources and/or run Computer Setup (F10 Setup). 1772-Secondary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Disconnect additional drives. 6. Replace the hard drive. Run hard drive diagnostics. 5. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is about to the primary address. 1. Clear CMOS. 3. Run the Drive...
... card resources and/or run Computer Setup (F10 Setup). 1772-Secondary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Disconnect additional drives. 6. Replace the hard drive. Run hard drive diagnostics. 5. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is about to the primary address. 1. Clear CMOS. 3. Run the Drive...
Deskpro Personal Computers Service Reference Guide
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... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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.... Clear configuration memory (CMOS). System board hardware failure (prior to pause periodically. Reseat drive power, data, and power supply cables. If the problem persists, the real-time clock (RTC) battery may hear one short and two long beeps. Replace cover or side panel, and let the computer cool down . 2. Establish a network connection, or use Computer Setup or Windows Device Manager to be improperly installed or may hear two long and one short beeps. The Caps Lock LED is...
.... Clear configuration memory (CMOS). System board hardware failure (prior to pause periodically. Reseat drive power, data, and power supply cables. If the problem persists, the real-time clock (RTC) battery may hear one short and two long beeps. Replace cover or side panel, and let the computer cool down . 2. Establish a network connection, or use Computer Setup or Windows Device Manager to be improperly installed or may hear two long and one short beeps. The Caps Lock LED is...
Deskpro Personal Computers Service Reference Guide
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... key or type password. Refer to the electrical outlet. 4. Graphics colors are not correct. Monitor without the energy saver feature is not on and the monitor light is being used with energy saver features enabled. If the graphics controller was upgraded, the correct display drivers may not be set. it to 75 ohms. Characters are set . Screen goes blank. Monitor is not turned on . Adjust the brightness control. 5. Either the cabling...
... key or type password. Refer to the electrical outlet. 4. Graphics colors are not correct. Monitor without the energy saver feature is not on and the monitor light is being used with energy saver features enabled. If the graphics controller was upgraded, the correct display drivers may not be set. it to 75 ohms. Characters are set . Screen goes blank. Monitor is not turned on . Adjust the brightness control. 5. Either the cabling...
Deskpro Personal Computers Service Reference Guide
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... the jumpers for both drives are not included. F-6 Troubleshooting Without Diagnostics Hard Drive This section identifies some quick checks for some typical hard drive problems are stored in the following table: Problem Hard drive error occurs. Disk transaction problem. Select File Æ Properties Æ Tools. Cable could be loose. Specific details of bad sectors. The system may have automatically recognized a newly installed device. If the drive is a driver problem. Run Computer Setup and enable diskette boot...
... the jumpers for both drives are not included. F-6 Troubleshooting Without Diagnostics Hard Drive This section identifies some quick checks for some typical hard drive problems are stored in the following table: Problem Hard drive error occurs. Disk transaction problem. Select File Æ Properties Æ Tools. Cable could be loose. Specific details of bad sectors. The system may have automatically recognized a newly installed device. If the drive is a driver problem. Run Computer Setup and enable diskette boot...
Deskpro Personal Computers Service Reference Guide
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... Run Computer Setup and enable network controller. System is a problem with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for this computer. Make sure the network drivers are operating correctly. 3. link LED does not apply to enable Remote Wakeup. There is configured for the board. Ensure that the cable and device at the other end of debugging network cabling. Network driver does not detect network controller. Network driver is not available when using an AUI network connection; Network drivers are listed...
... Run Computer Setup and enable network controller. System is a problem with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for this computer. Make sure the network drivers are operating correctly. 3. link LED does not apply to enable Remote Wakeup. There is configured for the board. Ensure that the cable and device at the other end of debugging network cabling. Network driver does not detect network controller. Network driver is not available when using an AUI network connection; Network drivers are listed...
Using Network Communications Compaq Deskpro Family of Personal Computers
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... computer can send hardware and operating system failure alerts over the network. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is powered off. Depending on Remote Wakeup, refer to the Intelligent Manageability guide, or to the online Remote Management Administrators Guide. Using Network Communications 1 NIC-Based Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with the Remote Management Administration Tools, and is connected to the NIC board and to...
... computer can send hardware and operating system failure alerts over the network. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is powered off. Depending on Remote Wakeup, refer to the Intelligent Manageability guide, or to the online Remote Management Administrators Guide. Using Network Communications 1 NIC-Based Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with the Remote Management Administration Tools, and is connected to the NIC board and to...