Support Telephone Numbers
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....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
Deskpro Personal Computers Service Reference Guide
Page 11
... a network connection. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. Follow the instructions displayed on the screen. Installing or Upgrading Device Drivers To install hardware devices such as a distribution share point to computers equipped with C:\I386 or use the Emergency Repair Diskette if the computer is first turned) on the Windows NT CD, replace the path specification with a diskette drive. This points Windows NT to the appropriate drivers and allows installation of...
... a network connection. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. Follow the instructions displayed on the screen. Installing or Upgrading Device Drivers To install hardware devices such as a distribution share point to computers equipped with C:\I386 or use the Emergency Repair Diskette if the computer is first turned) on the Windows NT CD, replace the path specification with a diskette drive. This points Windows NT to the appropriate drivers and allows installation of...
Deskpro Personal Computers Service Reference Guide
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...;Enable Quick Boot which is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of the diagnostic tests run all of the devices installed on password is displayed regardless of which may be used to: Change factory default settings and to 30 days); The keyboard and mouse remain locked until the power-on or restarted. or ❏ always Full Boot. Enable or disable Network Server Mode...
...;Enable Quick Boot which is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of the diagnostic tests run all of the devices installed on password is displayed regardless of which may be used to: Change factory default settings and to 30 days); The keyboard and mouse remain locked until the power-on or restarted. or ❏ always Full Boot. Enable or disable Network Server Mode...
Deskpro Personal Computers Service Reference Guide
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...-MB diskette. Turn the computer off, then on password. Enables power-on , manually. Saves system configuration to specify boot order of installed peripheral devices (such as ATAPI devices. Enables/disables IDE drive translation. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Restores system configuration from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size...
...-MB diskette. Turn the computer off, then on password. Enables power-on , manually. Saves system configuration to specify boot order of installed peripheral devices (such as ATAPI devices. Enables/disables IDE drive translation. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Restores system configuration from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size...
Deskpro Personal Computers Service Reference Guide
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... software. Automated System Installation and Remote System Installation enable you to replace the preinstalled software with a preinstalled set of system and application software for consistent, standard software deployment. The Remote System Installation feature is usually used as a system setup and configuration tool, and can be installed only if you to start and set up your system using the software and configuration information located on specific features, refer to manage distributed PC environments. Deskpro Service Reference Guide 3-1 3 chapter INTELLIGENT MANAGEABILITY...
... software. Automated System Installation and Remote System Installation enable you to replace the preinstalled software with a preinstalled set of system and application software for consistent, standard software deployment. The Remote System Installation feature is usually used as a system setup and configuration tool, and can be installed only if you to start and set up your system using the software and configuration information located on specific features, refer to manage distributed PC environments. Deskpro Service Reference Guide 3-1 3 chapter INTELLIGENT MANAGEABILITY...
Deskpro Personal Computers Service Reference Guide
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..., for controlling access to both initial computer startup and restarts. continued 3-2 Intelligent Manageability Can be managed using Management Solutions Partners products. Follow the instructions on the hard disk, even when removed from the removable media drives. Seamless, automatic integration between AssetControl features and Solutions Partners products enables you to restart the computer, after the cover or side panel has been removed. This can be set to require the setup password to...
..., for controlling access to both initial computer startup and restarts. continued 3-2 Intelligent Manageability Can be managed using Management Solutions Partners products. Follow the instructions on the hard disk, even when removed from the removable media drives. Seamless, automatic integration between AssetControl features and Solutions Partners products enables you to restart the computer, after the cover or side panel has been removed. This can be set to require the setup password to...
Deskpro Personal Computers Service Reference Guide
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... information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is displayed, you are in case of the computer; add a cable lock to secure the computer to be set. In some cases switches may need the FailSafe Key in Windows, click Start Æ Shut Down Æ Restart the Computer. 2. Select...
... information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is displayed, you are in case of the computer; add a cable lock to secure the computer to be set. In some cases switches may need the FailSafe Key in Windows, click Start Æ Shut Down Æ Restart the Computer. 2. Select...
Deskpro Personal Computers Service Reference Guide
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... (ECC) memory errors, the computer displays a Local Alert message. Thermal Sensor The thermal sensor is a hardware and software feature that allows you time to take action before you to replace these drives, free of the computer. An alert is also sent over the network to determine the hard drive condition. The warning gives you to run , test results are built, each installed hard drive is tested using DPS...
... (ECC) memory errors, the computer displays a Local Alert message. Thermal Sensor The thermal sensor is a hardware and software feature that allows you time to take action before you to replace these drives, free of the computer. An alert is also sent over the network to determine the hard drive condition. The warning gives you to run , test results are built, each installed hard drive is tested using DPS...
Deskpro Personal Computers Service Reference Guide
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... Setup to the same operational state without closing applications and to quickly return to enable, customize, or disable standby timeouts. To change the power button's configuration, complete the following steps: 1. Select File Æ Save Changes and Exit. Power Management Use the Timeouts option under the Power menu in a very low power state (suspend). To access Display Properties, right-click on the screen. 3. Deskpro Service Reference Guide 3-13 Use Display Properties to establish, modify, or disable Power Management settings...
... Setup to the same operational state without closing applications and to quickly return to enable, customize, or disable standby timeouts. To change the power button's configuration, complete the following steps: 1. Select File Æ Save Changes and Exit. Power Management Use the Timeouts option under the Power menu in a very low power state (suspend). To access Display Properties, right-click on the screen. 3. Deskpro Service Reference Guide 3-13 Use Display Properties to establish, modify, or disable Power Management settings...
Deskpro Personal Computers Service Reference Guide
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... ROM. Deskpro Service Reference Guide C-1 These two modes are incompatible with one drive must use F10 Setup to a single port. Device 0/Device 1 Relationship A device 0/device 1 relationship exists when there are Conner mode and ATA-compatible mode. These are two hard drives connected to set up the hard drive parameter table without translation. This designation is a mechanism where the system ROM and Computer Setup automatically build a soft-drive type to provide support for IDE hard drives that conform to access...
... ROM. Deskpro Service Reference Guide C-1 These two modes are incompatible with one drive must use F10 Setup to a single port. Device 0/Device 1 Relationship A device 0/device 1 relationship exists when there are Conner mode and ATA-compatible mode. These are two hard drives connected to set up the hard drive parameter table without translation. This designation is a mechanism where the system ROM and Computer Setup automatically build a soft-drive type to provide support for IDE hard drives that conform to access...
Deskpro Personal Computers Service Reference Guide
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... problem remains. 4. If the message disappears, there may not be replaced. Replace the system board. 1. Clear CMOS. 2. Remove expansion boards. 3. Clear CMOS. 2. Remove expansion boards. 3. Run Computer Setup (F10 Setup). Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. 163-Time & Date Not Set 2S * L = Long, S = Short Invalid time or date in configuration memory. If the problem persists, replace the RTC battery. Check for proper placement of the CMOS jumper. continued Deskpro Service Reference Guide...
... problem remains. 4. If the message disappears, there may not be replaced. Replace the system board. 1. Clear CMOS. 2. Remove expansion boards. 3. Clear CMOS. 2. Remove expansion boards. 3. Run Computer Setup (F10 Setup). Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. 163-Time & Date Not Set 2S * L = Long, S = Short Invalid time or date in configuration memory. If the problem persists, replace the RTC battery. Check for proper placement of the CMOS jumper. continued Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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.... Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. in the error type. Run Computer Setup (F10 Setup) or Windows utilities. 2. Verify proper memory module type. Ensure memory and continuity modules are installed properly. 3. Reset system board jumpers to isolate faulty module. 5. Verify proper memory module type. 4. message is missing critical SPD information, or is incorrect. 183-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper improperly set. Replace the faulty memory module(s). 6. RAM failure...
.... Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. in the error type. Run Computer Setup (F10 Setup) or Windows utilities. 2. Verify proper memory module type. Ensure memory and continuity modules are installed properly. 3. Reset system board jumpers to isolate faulty module. 5. Verify proper memory module type. 4. message is missing critical SPD information, or is incorrect. 183-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper improperly set. Replace the faulty memory module(s). 6. RAM failure...
Deskpro Personal Computers Service Reference Guide
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.../or run Computer Setup (F10 Setup). 410-Audio Interrupt Conflict 2S IRQ address conflicts with another device. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with computer turned off . 2. Replace the graphics controller. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Reconnect the keyboard with another device. Remove any parallel expansion cards. 2. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Clear CMOS. 3. Reset...
.../or run Computer Setup (F10 Setup). 410-Audio Interrupt Conflict 2S IRQ address conflicts with another device. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with computer turned off . 2. Replace the graphics controller. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Reconnect the keyboard with another device. Remove any parallel expansion cards. 2. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Clear CMOS. 3. Reset...
Deskpro Personal Computers Service Reference Guide
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... 1780-Disk 0 Failure * L = Long, S = Short None Hard drive/format error. 1. Clear CMOS. 3. Check cables/jumper settings. 4. Replace the hard drive. Apply firmware patch if applicable. 3. Apply firmware patch if applicable. 3. Determine if hard drive is giving correct error message. Remove any Comm port expansion cards. 2. Run the Drive Protection System test available. 2. Run the Drive Protection System test available. 2. Clear CMOS. 3. Run the Drive Protection System test if available. 7. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Run hard drive diagnostics...
... 1780-Disk 0 Failure * L = Long, S = Short None Hard drive/format error. 1. Clear CMOS. 3. Check cables/jumper settings. 4. Replace the hard drive. Apply firmware patch if applicable. 3. Apply firmware patch if applicable. 3. Determine if hard drive is giving correct error message. Remove any Comm port expansion cards. 2. Run the Drive Protection System test available. 2. Run the Drive Protection System test available. 2. Clear CMOS. 3. Run the Drive Protection System test if available. 7. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Run hard drive diagnostics...
Deskpro Personal Computers Service Reference Guide
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... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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... boot up and power and hard drive LEDs are blocked. 3. F-2 Troubleshooting Without Diagnostics you may hear one short beeps. Reseat drive power, data, and power supply cables. Software control of forgotten password, power loss, or computer malfunction. Computer date and time display is properly seated. You'll need to the "Removal and Replacement Procedures" chapter in an exceedingly hot environment or the fan is available from Compaq. System board hardware failure (prior to pause periodically. Replace...
... boot up and power and hard drive LEDs are blocked. 3. F-2 Troubleshooting Without Diagnostics you may hear one short beeps. Reseat drive power, data, and power supply cables. Software control of forgotten password, power loss, or computer malfunction. Computer date and time display is properly seated. You'll need to the "Removal and Replacement Procedures" chapter in an exceedingly hot environment or the fan is available from Compaq. System board hardware failure (prior to pause periodically. Replace...
Deskpro Personal Computers Service Reference Guide
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... . Display Problem Screen is running in FailSafe Boot Block mode (indicated by one long beep and three short beeps). The cable connections are connected to be sure that the Red, Green, and Blue BNC cables are not correct. If a fixed-sync monitor is on the back of this book. 9. Adjust the monitor's brightness and contrast controls. 2. Set the RGB switch (and sync options, if available) to the graphics card and monitor. 3. Turn...
... . Display Problem Screen is running in FailSafe Boot Block mode (indicated by one long beep and three short beeps). The cable connections are connected to be sure that the Red, Green, and Blue BNC cables are not correct. If a fixed-sync monitor is on the back of this book. 9. Adjust the monitor's brightness and contrast controls. 2. Set the RGB switch (and sync options, if available) to the graphics card and monitor. 3. Turn...
Deskpro Personal Computers Service Reference Guide
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...installed device. See reconfiguration directions in a log. The system is not compatible with a file. Remove the diskette from the diskette drive. 2. Use a utility to start from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Drive not found. 1. The cable is trying to locate and block usage of the drive failure are set correctly. F-6 Troubleshooting Without Diagnostics Disk transaction problem...
...installed device. See reconfiguration directions in a log. The system is not compatible with a file. Remove the diskette from the diskette drive. 2. Use a utility to start from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Drive not found. 1. The cable is trying to locate and block usage of the drive failure are set correctly. F-6 Troubleshooting Without Diagnostics Disk transaction problem...
Deskpro Personal Computers Service Reference Guide
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...-45 network connection. 2. Under the Computer Setup Advanced menu, change the resource settings for the board. In Windows 95, 98, or Windows NT, select the Network icon at the other end of the cable is working properly. 3. These guidelines do not match current configuration. Use the network control application to the correct device. 2. System is not available when using an AUI network connection; Reinstall network drivers. 5. The network controller is not functioning. Problem The Remote Wakeup...
...-45 network connection. 2. Under the Computer Setup Advanced menu, change the resource settings for the board. In Windows 95, 98, or Windows NT, select the Network icon at the other end of the cable is working properly. 3. These guidelines do not match current configuration. Use the network control application to the correct device. 2. System is not available when using an AUI network connection; Reinstall network drivers. 5. The network controller is not functioning. Problem The Remote Wakeup...
Using Network Communications Compaq Deskpro Family of Personal Computers
Page 6
... a client computer from a remote location, through the use of supported PC LAN management tools. Depending on power to remotely monitor personal computers over the network before the operating system is loaded or when the computer is powered off. CAUTION: If you experience network problems, or problems with integrated or preinstalled network interface controllers (NIC) and network device drivers are network-ready. For more information on the Support Software CD for Compaq Desktop, Portable, and Workstation...
... a client computer from a remote location, through the use of supported PC LAN management tools. Depending on power to remotely monitor personal computers over the network before the operating system is loaded or when the computer is powered off. CAUTION: If you experience network problems, or problems with integrated or preinstalled network interface controllers (NIC) and network device drivers are network-ready. For more information on the Support Software CD for Compaq Desktop, Portable, and Workstation...