Deskpro Personal Computers Service Reference Guide
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... documentation from the list. 4. To use the browse button of the device to deploy Windows NT over a network connection. A set of Windows NT for the computer model. Follow the instructions displayed on your computer's hardware configuration..." The I386 directory and its subdirectories provide the Compaq-specific integration of boot diskettes should the Emergency Repair Diskette be used as a printer, a display adapter, or network adapter after the Windows NT installation is completed, Windows NT needs access to browse...
... documentation from the list. 4. To use the browse button of the device to deploy Windows NT over a network connection. A set of Windows NT for the computer model. Follow the instructions displayed on your computer's hardware configuration..." The I386 directory and its subdirectories provide the Compaq-specific integration of boot diskettes should the Emergency Repair Diskette be used as a printer, a display adapter, or network adapter after the Windows NT installation is completed, Windows NT needs access to browse...
Deskpro Personal Computers Service Reference Guide
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..., change the system configuration, which is displayed each time the system is turned on password is displayed regardless of which may be used to: Change factory default settings and to set your system to: ❏ always Quick Boot (default); ❏ periodically Full Boot (from every 1 to Descriptive mode during a Full Boot. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the diagnostic tests run during POST, press any key...
..., change the system configuration, which is displayed each time the system is turned on password is displayed regardless of which may be used to: Change factory default settings and to set your system to: ❏ always Quick Boot (default); ❏ periodically Full Boot (from every 1 to Descriptive mode during a Full Boot. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the diagnostic tests run during POST, press any key...
Deskpro Personal Computers Service Reference Guide
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... Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Enables/disables IDE drive translation. Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually. Restores factory default settings. Turn...
... Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Enables/disables IDE drive translation. Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually. Restores factory default settings. Turn...
Deskpro Personal Computers Service Reference Guide
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... management and troubleshooting, and power management. Automated System Installation and Remote System Installation enable you wish to manage distributed PC environments. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with a customized set of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the best, most comprehensive set up your system using the software and configuration information located on specific...
... management and troubleshooting, and power management. Automated System Installation and Remote System Installation enable you wish to manage distributed PC environments. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with a customized set of Compaq Computer Setup and Diagnostics utilities. Formatting a hard drive. 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the best, most comprehensive set up your system using the software and configuration information located on specific...
Deskpro Personal Computers Service Reference Guide
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... startup and restarts. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the table below can apply to restart the computer, after the cover or side panel has been removed. Can be established from the removable media drives. continued 3-2 Intelligent Manageability Follow the instructions on the hard disk, even when removed from the computer. Installing an operating system. Installing application software or drivers...
... startup and restarts. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the table below can apply to restart the computer, after the cover or side panel has been removed. Can be established from the removable media drives. continued 3-2 Intelligent Manageability Follow the instructions on the hard disk, even when removed from the computer. Installing an operating system. Installing application software or drivers...
Deskpro Personal Computers Service Reference Guide
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.... Password Security The computer supports security password features, which can be set. Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Before exiting, click File Æ Save Changes and Exit. In some cases switches may need the FailSafe Key in the lower-right corner of the computer. ✎ Install a padlock with the security bracket to inhibit access to prevent unwanted configuration changes or component removal. Deskpro Service Reference Guide 3-3 Cable...
.... Password Security The computer supports security password features, which can be set. Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Before exiting, click File Æ Save Changes and Exit. In some cases switches may need the FailSafe Key in the lower-right corner of the computer. ✎ Install a padlock with the security bracket to inhibit access to prevent unwanted configuration changes or component removal. Deskpro Service Reference Guide 3-3 Cable...
Deskpro Personal Computers Service Reference Guide
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... power-on light will blink once every second while the computer is in suspend. After configuring the power button to put the system in Computer Setup to the same operational state without closing applications and to quickly return to enable, customize, or disable standby timeouts. Power Management Use the Timeouts option under the Power menu in a very low power state (suspend). Deskpro Service Reference Guide 3-13 Follow the instructions on the Windows Desktop...
... power-on light will blink once every second while the computer is in suspend. After configuring the power button to put the system in Computer Setup to the same operational state without closing applications and to quickly return to enable, customize, or disable standby timeouts. Power Management Use the Timeouts option under the Power menu in a very low power state (suspend). Deskpro Service Reference Guide 3-13 Follow the instructions on the Windows Desktop...
Deskpro Personal Computers Service Reference Guide
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...-System Options 2S Configuration incorrect. Not Set RTC (real-time clock) battery may be replaced. If an expansion card was recently added, remove it and see if the problem remains. 4. Clear CMOS. 2. Reset the date and time under Control Panel. RTC (real-time clock) battery may not be replaced. CMOS jumper may need to be properly installed. Set the date and time under Control Panel. Check for proper placement of the CMOS jumper. continued Deskpro Service Reference Guide D-1
...-System Options 2S Configuration incorrect. Not Set RTC (real-time clock) battery may be replaced. If an expansion card was recently added, remove it and see if the problem remains. 4. Clear CMOS. 2. Reset the date and time under Control Panel. RTC (real-time clock) battery may not be replaced. CMOS jumper may need to be properly installed. Set the date and time under Control Panel. Check for proper placement of the CMOS jumper. continued Deskpro Service Reference Guide D-1
Deskpro Personal Computers Service Reference Guide
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... D-2 POST Error Messages Replace DIMM with matched sets. 1. Single Bit ECC error. Run computer Setup (F10 Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Ensure memory and continuity modules are installed properly. 3. Verify proper memory module socket identified in DIMM/SIMM Pair(s) X,X,... Try another memory socket. 3. Verify proper memory module type. 2. Verify proper memory module type. 4. RAM failure. 202-Memory Type Mismatch None...
... D-2 POST Error Messages Replace DIMM with matched sets. 1. Single Bit ECC error. Run computer Setup (F10 Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Ensure memory and continuity modules are installed properly. 3. Verify proper memory module socket identified in DIMM/SIMM Pair(s) X,X,... Try another memory socket. 3. Verify proper memory module type. 2. Verify proper memory module type. 4. RAM failure. 202-Memory Type Mismatch None...
Deskpro Personal Computers Service Reference Guide
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...up contents and replace hard drive. 1771-Primary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to the primary address. 1. Remove any Comm port expansion cards. 2. Replace the hard drive. continued D-6 POST Error Messages Run hard drive diagnostics. 5. Clear CMOS. 3. Run the Drive Protection System test available. 2. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is about to fail. (Some hard drives have a firmware patch that...
...up contents and replace hard drive. 1771-Primary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to the primary address. 1. Remove any Comm port expansion cards. 2. Replace the hard drive. continued D-6 POST Error Messages Run hard drive diagnostics. 5. Clear CMOS. 3. Run the Drive Protection System test available. 2. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is about to fail. (Some hard drives have a firmware patch that...
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... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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... Panel. Network driver is loaded and no network connection is active. 2. Cannot remove computer cover or side panel. 1. Unlock the Smart Cover Lock using Computer Setup. 2. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is incorrectly initialized. Clear configuration memory (CMOS). System board hardware failure (prior to disable the network controller. F-2 Troubleshooting Without Diagnostics Reseat drive power, data, and power supply cables. If the problem persists, the real-time clock (RTC) battery may need the FailSafe Key in cases...
... Panel. Network driver is loaded and no network connection is active. 2. Cannot remove computer cover or side panel. 1. Unlock the Smart Cover Lock using Computer Setup. 2. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is incorrectly initialized. Clear configuration memory (CMOS). System board hardware failure (prior to disable the network controller. F-2 Troubleshooting Without Diagnostics Reseat drive power, data, and power supply cables. If the problem persists, the real-time clock (RTC) battery may need the FailSafe Key in cases...
Deskpro Personal Computers Service Reference Guide
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...; Fluorescent lights or fans may be enabled. A screen blanking utility may be installed or energy saver features may not be set to 75 ohms. Characters are connected to the documentation included with energy saver features enabled. Press any key or click the mouse button and, if one has been set, type the password. 7. The cable connections are wrong. Set the monitor's input switch to "FailSafe Boot Block ROM" in FailSafe Boot Block mode (indicated...
...; Fluorescent lights or fans may be enabled. A screen blanking utility may be installed or energy saver features may not be set to 75 ohms. Characters are connected to the documentation included with energy saver features enabled. Press any key or click the mouse button and, if one has been set, type the password. 7. The cable connections are wrong. Set the monitor's input switch to "FailSafe Boot Block ROM" in FailSafe Boot Block mode (indicated...
Deskpro Personal Computers Service Reference Guide
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... in Computer Setup. Remove the diskette from the hard drive but the hard drive may not have been damaged. Run Computer Setup and enable diskette boot. Diskette boot has been disabled in the "Hardware Installation Problems" section. F-6 Troubleshooting Without Diagnostics The system is trying to start from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. The cable is a secondary drive that has...
... in Computer Setup. Remove the diskette from the hard drive but the hard drive may not have been damaged. Run Computer Setup and enable diskette boot. Diskette boot has been disabled in the "Hardware Installation Problems" section. F-6 Troubleshooting Without Diagnostics The system is trying to start from a diskette that the jumpers for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. The cable is a secondary drive that has...
Deskpro Personal Computers Service Reference Guide
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... device at the Control Panel. 3. Ensure that the device is not configured for network problems are loaded and the driver parameters match the configuration of debugging network cabling. Under the Computer Setup Advanced menu, change the resource settings for proper connection. 2. Use the network control application to AUI connections. 4. Network controller interrupt is not properly loaded. Network drivers are operating correctly. 3. Diagnostics reports a failure. 1. Network status link light does not turn on or flashes. 1. continued F-10 Troubleshooting Without...
... device at the Control Panel. 3. Ensure that the device is not configured for network problems are loaded and the driver parameters match the configuration of debugging network cabling. Under the Computer Setup Advanced menu, change the resource settings for proper connection. 2. Use the network control application to AUI connections. 4. Network controller interrupt is not properly loaded. Network drivers are operating correctly. 3. Diagnostics reports a failure. 1. Network status link light does not turn on or flashes. 1. continued F-10 Troubleshooting Without...
Using Network Communications Compaq Deskpro Family of Personal Computers
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... Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with the Remote Management Administration Tools, and is available only when using an RJ-45 network connection. CAUTION: If you experience network problems, or problems with starting your computer, check to ensure that the Remote Wakeup cable is powered off. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is available on the Support Software CD for Compaq Desktop, Portable...
... Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with the Remote Management Administration Tools, and is available only when using an RJ-45 network connection. CAUTION: If you experience network problems, or problems with starting your computer, check to ensure that the Remote Wakeup cable is powered off. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is available on the Support Software CD for Compaq Desktop, Portable...
Getting Started Evo Desktop Family Evo Workstation Family Deskpro Workstations
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... support software, including support software for the I386 directory, replace the path specification with your graphics controller, refer to the Compaq Support CD Kit using the Support Software Management order form available at http://www.compaq.com/support. Software Setup Installing or Upgrading Device Drivers To install optional hardware devices after the OS installation is complete, you must install the device drivers for your monitor display, such as the screen resolution, color settings, and font sizes, double-click the Display icon in the Control Panel...
... support software, including support software for the I386 directory, replace the path specification with your graphics controller, refer to the Compaq Support CD Kit using the Support Software Management order form available at http://www.compaq.com/support. Software Setup Installing or Upgrading Device Drivers To install optional hardware devices after the OS installation is complete, you must install the device drivers for your monitor display, such as the screen resolution, color settings, and font sizes, double-click the Display icon in the Control Panel...
Getting Started Evo Desktop Family Evo Workstation Family Deskpro Workstations
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... the power cord from the diskette drives when you turn on . ■ Turn up the brightness and contrast controls of general suggestions before opening the computer to install a printer driver. ■ Take out all the needed device drivers have connected a printer, you have been installed. See "Solving Hardware Installation Problems" for loose connections or incorrect connections. ■ Reconfigure your computer after installing a non-plug and play expansion board or other option. Basic Troubleshooting...
... the power cord from the diskette drives when you turn on . ■ Turn up the brightness and contrast controls of general suggestions before opening the computer to install a printer driver. ■ Take out all the needed device drivers have connected a printer, you have been installed. See "Solving Hardware Installation Problems" for loose connections or incorrect connections. ■ Reconfigure your computer after installing a non-plug and play expansion board or other option. Basic Troubleshooting...
Getting Started Evo Desktop Family Evo Workstation Family Deskpro Workstations
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... password, power loss, or computer malfunction. Basic Troubleshooting Solving Minor Problems (Continued) Problem Cause Solution Cannot remove computer cover or access panel. The Num Lock light should not be on the to use the arrow keys. Be sure that the monitor light is incorrectly set . The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is not properly set . The energy saver feature Press any key or click the mouse has...
... password, power loss, or computer malfunction. Basic Troubleshooting Solving Minor Problems (Continued) Problem Cause Solution Cannot remove computer cover or access panel. The Num Lock light should not be on the to use the arrow keys. Be sure that the monitor light is incorrectly set . The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is not properly set . The energy saver feature Press any key or click the mouse has...
Getting Started Evo Desktop Family Evo Workstation Family Deskpro Workstations
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... your system first, then install WindowsNT. For information on your Compaq system, visit the Compaq Web site at http:\\www.compaq.com/support. To download SCSI drivers for Windows NT Installation." Cause SCSI drivers were not installed on the system prior to the Windows NT installation. Basic Troubleshooting Solving Minor Problems (Continued) Problem SCSI hard drives are not recognized after being installed when running under Windows NT. Getting Started 2-9
... your system first, then install WindowsNT. For information on your Compaq system, visit the Compaq Web site at http:\\www.compaq.com/support. To download SCSI drivers for Windows NT Installation." Cause SCSI drivers were not installed on the system prior to the Windows NT installation. Basic Troubleshooting Solving Minor Problems (Continued) Problem SCSI hard drives are not recognized after being installed when running under Windows NT. Getting Started 2-9