User Guide
Page 3
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4... supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program ...
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4... supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program ...
User Guide
Page 17
... in your print orientation to print the Web page. Related topics • Recommended papers for Web browsing, you can access HP Smart Web Printing from your Web browser supports it, select the items on screen, Only the selected frame, and Print all linked documents. 5. For example, in Internet... is the selected printer. 4. If your Web browser on the File menu. To get the most benefit from maximum dpi mode, use HP Smart Web Printing to ensure simple, predictable web printing with it printed. Make sure the product is selected. Click Print or OK to Landscape...
... in your print orientation to print the Web page. Related topics • Recommended papers for Web browsing, you can access HP Smart Web Printing from your Web browser supports it, select the items on screen, Only the selected frame, and Print all linked documents. 5. For example, in Internet... is the selected printer. 4. If your Web browser on the File menu. To get the most benefit from maximum dpi mode, use HP Smart Web Printing to ensure simple, predictable web printing with it printed. Make sure the product is selected. Click Print or OK to Landscape...
User Guide
Page 18
... you have paper loaded in your software application, click Print. 3. The dpi varies according to the paper type and print quality that the HP Printer printer will print, click Resolution. 10. Print 16 Print On the File menu in the input tray. 2. Click the button that ... click More, and then select the appropriate paper type. 9. Make sure the product is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki Printing in maximum dpi takes longer than printing with ...
... you have paper loaded in your software application, click Print. 3. The dpi varies according to the paper type and print quality that the HP Printer printer will print, click Resolution. 10. Print 16 Print On the File menu in the input tray. 2. Click the button that ... click More, and then select the appropriate paper type. 9. Make sure the product is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki Printing in maximum dpi takes longer than printing with ...
User Guide
Page 26
...list for the print cartridges appear. If it is not supported in your product, and then click one of cartridge numbers, use the software that you use original HP cartridges. In the HP Solution Center, click Settings, point to www.hp.com/buy /supplies. In the Print Properties dialog box,...: You can find out the reorder number. If it is not supported in your printer, order supplies online, or create a printable shopping list, open the Printer Toolbox from your desktop ▲ To learn which HP supplies work with your country/region, you may still view supplies information...
...list for the print cartridges appear. If it is not supported in your product, and then click one of cartridge numbers, use the software that you use original HP cartridges. In the HP Solution Center, click Settings, point to www.hp.com/buy /supplies. In the Print Properties dialog box,...: You can find out the reorder number. If it is not supported in your printer, order supplies online, or create a printable shopping list, open the Printer Toolbox from your desktop ▲ To learn which HP supplies work with your country/region, you may still view supplies information...
User Guide
Page 31
...; Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Check the documentation that are available when you have a problem, follow these steps: 1. HP support 29 Call HP support. HP support by phone Phone support options and availability vary by product, country/region, and language. To determine...
...; Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Check the documentation that are available when you have a problem, follow these steps: 1. HP support 29 Call HP support. HP support by phone Phone support options and availability vary by product, country/region, and language. To determine...
User Guide
Page 32
Solve a problem 30 Solve a problem Be prepared to this situation (such as a thunderstorm, product was moved, etc.)? Chapter 5 Placing a call Call HP support while you add any new hardware or software to your computer at about the time that appear when the situation occurs • Answers to these ... in front of the product) • Messages that this situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product.
Solve a problem 30 Solve a problem Be prepared to this situation (such as a thunderstorm, product was moved, etc.)? Chapter 5 Placing a call Call HP support while you add any new hardware or software to your computer at about the time that appear when the situation occurs • Answers to these ... in front of the product) • Messages that this situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product.
User Guide
Page 33
Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZKSFRPVXSSRUW DXVWUDOLD ... ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Contact your HP support 31 Support phone numbers For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. Help may also be available at an...
Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZKSFRPVXSSRUW DXVWUDOLD ... ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Contact your HP support 31 Support phone numbers For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. Help may also be available at an...
User Guide
Page 34
Go to www.hp.com/support, select your computer. 4. Setup troubleshooting This section contains setup ...computer. 2. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Photosmart software. If you connected the product to your country/region to resolve the issue. If the first..., then explore the services and warranty area for information about support options. Solve a problem Chapter 5 HP dealer or call the support phone number for your computer before the HP Photosmart software is connected • Solution 2: Press the On...
Go to www.hp.com/support, select your computer. 4. Setup troubleshooting This section contains setup ...computer. 2. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Photosmart software. If you connected the product to your country/region to resolve the issue. If the first..., then explore the services and warranty area for information about support options. Solve a problem Chapter 5 HP dealer or call the support phone number for your computer before the HP Photosmart software is connected • Solution 2: Press the On...
User Guide
Page 35
... and see if the appliance has power. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Setup troubleshooting 33 Solution 1: Make sure the power cord is connected ... appliance that you plugged the product into a switched outlet, make sure the outlet is switched to : www.hp.com/support. Solve a problem 1 Power connection 2 Power cord and adapter • If you press the On button ...power strip, make sure it is switched on. Contact HP support for technical support. Cause: You pressed the On button too quickly.
... and see if the appliance has power. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Setup troubleshooting 33 Solution 1: Make sure the power cord is connected ... appliance that you plugged the product into a switched outlet, make sure the outlet is switched to : www.hp.com/support. Solve a problem 1 Power connection 2 Power cord and adapter • If you press the On button ...power strip, make sure it is switched on. Contact HP support for technical support. Cause: You pressed the On button too quickly.
User Guide
Page 40
... • Colors look like they are smeared on facing down. For example, the colors in your graphic or photo look one of non-HP supplies. NOTE: HP cannot guarantee the quality or reliability of the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look...the ink levels • Solution 5: Check the print settings • Solution 6: Align the printer • Solution 7: Automatically clean the print cartridges • Solution 8: Contact HP support Solution 1: Make sure you want to print on the page. The edges might be covered under warranty.
... • Colors look like they are smeared on facing down. For example, the colors in your graphic or photo look one of non-HP supplies. NOTE: HP cannot guarantee the quality or reliability of the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look...the ink levels • Solution 5: Check the print settings • Solution 6: Align the printer • Solution 7: Automatically clean the print cartridges • Solution 8: Contact HP support Solution 1: Make sure you want to print on the page. The edges might be covered under warranty.
User Guide
Page 42
... Software 1. The product prints a test page, aligns the print head, and calibrates the printer. Cause: The printer needed to : www.hp.com/support. Cause: There was a problem with the product, print settings, or ink cartridges. If this did not solve the issue, try the ...In this did not solve the issue, try the next solution. No further troubleshooting is nothing wrong with the printhead. 40 Solve a problem In the HP Solution Center, click Settings. 3. NOTE: You can help ensure excellent print quality. Click the Device Services tab. 5. If this case, there is...
... Software 1. The product prints a test page, aligns the print head, and calibrates the printer. Cause: The printer needed to : www.hp.com/support. Cause: There was a problem with the product, print settings, or ink cartridges. If this did not solve the issue, try the ...In this did not solve the issue, try the next solution. No further troubleshooting is nothing wrong with the printhead. 40 Solve a problem In the HP Solution Center, click Settings. 3. NOTE: You can help ensure excellent print quality. Click the Device Services tab. 5. If this case, there is...
User Guide
Page 43
... cartridge available to replace the cartridges until print quality becomes unacceptable. Cause: The ink cartridges might have insufficient ink. NOTE: HP cannot guarantee the quality or reliability of paper loaded in the cartridges. Print quality troubleshooting 41 If this did not solve the...the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Contact HP support Solution 1: Make sure you easily produce great results, time after time. Ink is not filling the text or graphics completely Try the ...
... cartridge available to replace the cartridges until print quality becomes unacceptable. Cause: The ink cartridges might have insufficient ink. NOTE: HP cannot guarantee the quality or reliability of paper loaded in the cartridges. Print quality troubleshooting 41 If this did not solve the...the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Contact HP support Solution 1: Make sure you easily produce great results, time after time. Ink is not filling the text or graphics completely Try the ...
User Guide
Page 44
... return any unused photo paper to the plastic bag. When you plan to : www.hp.com/support. Go to use HP Advanced Photo Paper. If prompted, choose your country/region, and then click Contact HP for the product. NOTE: For this issue, there is not a problem with the printhead...the product. 42 Solve a problem For more information, see: • Load media • Recommended papers for service. Solution 5: Contact HP support Solution: Contact HP support for printing Cause: The wrong kind of it. Store photo media in its original packaging inside a resealable plastic bag on the bottom ...
... return any unused photo paper to the plastic bag. When you plan to : www.hp.com/support. Go to use HP Advanced Photo Paper. If prompted, choose your country/region, and then click Contact HP for the product. NOTE: For this issue, there is not a problem with the printhead...the product. 42 Solve a problem For more information, see: • Load media • Recommended papers for service. Solution 5: Contact HP support Solution: Contact HP support for printing Cause: The wrong kind of it. Store photo media in its original packaging inside a resealable plastic bag on the bottom ...
User Guide
Page 46
...HP....hp.com/go/anticounterfeit Cause: Non-HP ...HP supplies. You do not need to replace the cartridges until print quality becomes unacceptable. Genuine HP ink cartridges are genuine HP... ink cartridges. Cause: The ink cartridges might have horizontal streaks or lines Try the following solutions if your ink cartridges are designed and tested with HP printers to help you purchased genuine HP... ink cartridges, go to avoid possible printing delays. NOTE: HP... you are using a non-HP supply will not be covered ...
...HP....hp.com/go/anticounterfeit Cause: Non-HP ...HP supplies. You do not need to replace the cartridges until print quality becomes unacceptable. Genuine HP ink cartridges are genuine HP... ink cartridges. Cause: The ink cartridges might have horizontal streaks or lines Try the following solutions if your ink cartridges are designed and tested with HP printers to help you purchased genuine HP... ink cartridges, go to avoid possible printing delays. NOTE: HP... you are using a non-HP supply will not be covered ...
User Guide
Page 48
...The printer needed to see Automatically clean print cartridges Cause: The print cartridge nozzles needed to : www.hp.com/support. Solution: Clean the print cartridges. HP recommends that you are faded or have dull colors Try the following solutions if the colors in your...on calling for service. Recycle or discard the page. Solution 7: Contact HP support Solution: Contact HP support for technical support. If this did not solve the issue, try the next solution. Genuine HP ink cartridges are using genuine HP ink cartridges • Solution 2: Check the ink levels • ...
...The printer needed to see Automatically clean print cartridges Cause: The print cartridge nozzles needed to : www.hp.com/support. Solution: Clean the print cartridges. HP recommends that you are faded or have dull colors Try the following solutions if the colors in your...on calling for service. Recycle or discard the page. Solution 7: Contact HP support Solution: Contact HP support for technical support. If this did not solve the issue, try the next solution. Genuine HP ink cartridges are using genuine HP ink cartridges • Solution 2: Check the ink levels • ...
User Guide
Page 50
...printout is not a problem with the printhead. Solution 5: Automatically clean the print cartridges. For more information, go to HP's Web site to : www.hp.com/support. For more information, see Automatically clean print cartridges Cause: The print cartridge nozzles needed to use immediately. Cause: There...solve the issue, try the next solution. NOTE: For this section, you have finished printing, return any unused photo paper to : www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality image • Solution 3: Print the image in ...
...printout is not a problem with the printhead. Solution 5: Automatically clean the print cartridges. For more information, go to HP's Web site to : www.hp.com/support. For more information, see Automatically clean print cartridges Cause: The print cartridge nozzles needed to use immediately. Cause: There...solve the issue, try the next solution. NOTE: For this section, you have finished printing, return any unused photo paper to : www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality image • Solution 3: Print the image in ...
User Guide
Page 57
... solution. Preview your software application Solution: Check the printer margins. Cancel the print job if the margins are greater than the minimum margins the product supports. Make sure that you slide the paper-width guide to resolve the issue. If this did not solve the issue, try the next solution. Cause...
... solution. Preview your software application Solution: Check the printer margins. Cancel the print job if the margins are greater than the minimum margins the product supports. Make sure that you slide the paper-width guide to resolve the issue. If this did not solve the issue, try the next solution. Cause...
User Guide
Page 61
... not blocked. Replace the tri-color print cartridge when print quality is no longer acceptable. The print cartridge might be supported for use in this product. If the problem persists, contact HP Support. Remove the print cartridge, remove tape, and reinsert the print cartridge. Tri-color print cartridge light On The tri-color...
... not blocked. Replace the tri-color print cartridge when print quality is no longer acceptable. The print cartridge might be supported for use in this product. If the problem persists, contact HP Support. Remove the print cartridge, remove tape, and reinsert the print cartridge. Tri-color print cartridge light On The tri-color...
User Guide
Page 62
...the file • File not found • File format not supported • Invalid file name • Supported file types for the HP Printer Error reading or writing the file Solution: Check to the HP Web site at www.hp.com/support. Solve a problem File messages The following is a list of...in inkbackup mode. For more information, see Printing in inkbackup mode. If prompted, choose your country/region, and then click Contact HP for technical support. Replace the black print cartridge, or print in ink-backup mode with the tricolor print cartridge. The black print cartridge has ...
...the file • File not found • File format not supported • Invalid file name • Supported file types for the HP Printer Error reading or writing the file Solution: Check to the HP Web site at www.hp.com/support. Solve a problem File messages The following is a list of...in inkbackup mode. For more information, see Printing in inkbackup mode. If prompted, choose your country/region, and then click Contact HP for technical support. Replace the black print cartridge, or print in ink-backup mode with the tricolor print cartridge. The black print cartridge has ...
User Guide
Page 63
... you entered was not enough available memory on your computer to create a print preview file. For more information, see : Supported file types for the supported file formats: The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS,... TGA, SGI, PDF, and PNG General user messages The following for the HP Printer Cause: The product software did not recognize or support the file format of disk space Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge...
... you entered was not enough available memory on your computer to create a print preview file. For more information, see : Supported file types for the supported file formats: The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS,... TGA, SGI, PDF, and PNG General user messages The following for the HP Printer Cause: The product software did not recognize or support the file format of disk space Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge...