HP DeskJet 870C Printer - Support Information
Page 39
...HP DeskJet 850 Printer, opening the access door automatically moves the print cartridge to touch any surface or object, including your fingers. Print Cartridge Tips Print Cartridge Dos and Don'ts Do: Don't: Keep print cartridges sealed in their packaging until ready for more print cartridge troubleshooting...a print cartridge that has crusting of dried ink around the print cartridge nozzles. See "Print Cartridge Information/ Maintenance and Troubleshooting". Do not use and handling will provide optimum print quality and print cartridge life. Do not allow the print cartridge ...
...HP DeskJet 850 Printer, opening the access door automatically moves the print cartridge to touch any surface or object, including your fingers. Print Cartridge Tips Print Cartridge Dos and Don'ts Do: Don't: Keep print cartridges sealed in their packaging until ready for more print cartridge troubleshooting...a print cartridge that has crusting of dried ink around the print cartridge nozzles. See "Print Cartridge Information/ Maintenance and Troubleshooting". Do not use and handling will provide optimum print quality and print cartridge life. Do not allow the print cartridge ...
HP DeskJet 870C Printer - Support Information
Page 45
Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning".
Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning".
HP DeskJet 870C Printer - Support Information
Page 47
For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots". Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts.
For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots". Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts.
HP DeskJet 870C Printer - Support Information
Page 48
Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems".
Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems".
HP DeskJet 870C Printer - Support Information
Page 67
If possible, identify the defective area or function. 2. c. d. HP DeskJet and DeskWriter Printers Returning a Printer for service, the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. In-transit ... be saved for shipment. Once the printer is packed in use. Include specific information, such as the configuration at HP's expense, using second day delivery. Follow the troubleshooting instructions in this purpose. If purchased through a Hewlett-Packard reseller, include a copy of the sales slip or other proof ...
If possible, identify the defective area or function. 2. c. d. HP DeskJet and DeskWriter Printers Returning a Printer for service, the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. In-transit ... be saved for shipment. Once the printer is packed in use. Include specific information, such as the configuration at HP's expense, using second day delivery. Follow the troubleshooting instructions in this purpose. If purchased through a Hewlett-Packard reseller, include a copy of the sales slip or other proof ...
HP DeskJet 870C Printer - Support Information
Page 68
...the warranty period: 1. Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services. 2. If the customer is unable to determine the cause of the failure, the customer should do the following: 1. Follow the troubleshooting procedures in a separate document shipped .... If the customer is needed, customers can answer your printer for HP FIRST and the European Customer Support Center are given in this document or the printer user's guide. 2. HP DeskJet and DeskWriter Printers Returning a Printer for getting the printer serviced and ...
...the warranty period: 1. Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services. 2. If the customer is unable to determine the cause of the failure, the customer should do the following: 1. Follow the troubleshooting procedures in a separate document shipped .... If the customer is needed, customers can answer your printer for HP FIRST and the European Customer Support Center are given in this document or the printer user's guide. 2. HP DeskJet and DeskWriter Printers Returning a Printer for getting the printer serviced and ...
HP DeskJet 870C Printer - Support Information
Page 69
...included with the printer unless instructed otherwise. In the U.S., the power module should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair. Outside of the failure, the customer...should be included with the printer unless the problem relates to an accessory. HP DeskJet and DeskWriter Printers Returning a Printer for Service Elsewhere in this document or the printer user's guide. 2. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty ...
...included with the printer unless instructed otherwise. In the U.S., the power module should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair. Outside of the failure, the customer...should be included with the printer unless the problem relates to an accessory. HP DeskJet and DeskWriter Printers Returning a Printer for Service Elsewhere in this document or the printer user's guide. 2. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty ...
HP DeskJet 870C Printer - Support Information
Page 83
...are using The driver you are using Other information about the problem Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test ___Actions taken to resolve the problem and ...the results HP De skJe t an d De skWrit e r P rin te rs P rin te r Re p air Fe e d b ack In fo rmatio n HP Printer Repair Sheet Note To print this form, select "Print" under the "File" ...
...are using The driver you are using Other information about the problem Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test ___Actions taken to resolve the problem and ...the results HP De skJe t an d De skWrit e r P rin te rs P rin te r Re p air Fe e d b ack In fo rmatio n HP Printer Repair Sheet Note To print this form, select "Print" under the "File" ...
HP DeskJet 870C Printer - Support Information
Page 88
MS Windows Printer Software The HP DeskJet 870C printer software for MS Windows includes: HP DeskJet 870C series printer driver HP DeskJet 870C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials...
MS Windows Printer Software The HP DeskJet 870C printer software for MS Windows includes: HP DeskJet 870C series printer driver HP DeskJet 870C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials...
HP DeskJet 870C Printer - Support Information
Page 105
... order to the printer. Error Message Help Comprehensive context sensitive information designed for specific conflicts. Release Notes Up-to find: HP DeskJet Toolbox Tutorials and troubleshooting for any tab in RAM, which means they use up memory that are not needed. Therefore, limit the number of...-line help : Provides: How to access/where to -date information for error recovery. HP print settings dialog box. Optimizing Performance The print speed and overall performance of the HP DeskJet 870C printer can be affected by several things: The amount of RAM can determine how fast...
... order to the printer. Error Message Help Comprehensive context sensitive information designed for specific conflicts. Release Notes Up-to find: HP DeskJet Toolbox Tutorials and troubleshooting for any tab in RAM, which means they use up memory that are not needed. Therefore, limit the number of...-line help : Provides: How to access/where to -date information for error recovery. HP print settings dialog box. Optimizing Performance The print speed and overall performance of the HP DeskJet 870C printer can be affected by several things: The amount of RAM can determine how fast...
HP DeskJet 870C Printer - Support Information
Page 112
Troubleshooting Problems with the DOS Control Panel Problem Cause Installation was unsuccessful Disk error Bad floppy disk Solution Reinstall Control Panel Contact authorized HP dealer
Troubleshooting Problems with the DOS Control Panel Problem Cause Installation was unsuccessful Disk error Bad floppy disk Solution Reinstall Control Panel Contact authorized HP dealer
HP DeskJet 870C Printer - Support Information
Page 133
... the menu bar. (If this doesn't work it may include enhancements that the printer is turned on the left side of the Chooser or the HP DeskJet family printer is already on the right side of the Chooser. Using On-line Help Two types of the screen. How to access/where to... Folder. Power light is On, the Resume light is selected. Printer Software Help Type of the printer software. ReadMe Files Release notes and current information. Troubleshooting HP periodically provides updates of help Provides Balloon Help Pop-up information about the printer software.
... the menu bar. (If this doesn't work it may include enhancements that the printer is turned on the left side of the Chooser or the HP DeskJet family printer is already on the right side of the Chooser. Using On-line Help Two types of the screen. How to access/where to... Folder. Power light is On, the Resume light is selected. Printer Software Help Type of the printer software. ReadMe Files Release notes and current information. Troubleshooting HP periodically provides updates of help Provides Balloon Help Pop-up information about the printer software.
HP DeskJet 870C Printer - Support Information
Page 134
... your printer, read through the troubleshooting topics that matches your printer and, in networks may contain a somewhat different configuration of the following: 1. The basic printing system consists of hardware and software. Printer cable 5. The printer driver provides the interface between the printer and the computer. Check the HP DeskJet Status Monitor (MS Windows...
... your printer, read through the troubleshooting topics that matches your printer and, in networks may contain a somewhat different configuration of the following: 1. The basic printing system consists of hardware and software. Printer cable 5. The printer driver provides the interface between the printer and the computer. Check the HP DeskJet Status Monitor (MS Windows...
HP DeskJet 870C Printer - Support Information
Page 135
... 1284-B standards) 2. Close (or "rem-out") any data to -printer connection has failed. Follow the instructions in the table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Check the interface cable connections or try printing a self-test. If the printing... system does not respond correctly after trying the first solution, proceed the next, etc. Printing System Troubleshooting Troubleshooting Hints Troubleshooting Hints The table below is still preparing data to send to run with the printer.
... 1284-B standards) 2. Close (or "rem-out") any data to -printer connection has failed. Follow the instructions in the table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Check the interface cable connections or try printing a self-test. If the printing... system does not respond correctly after trying the first solution, proceed the next, etc. Printing System Troubleshooting Troubleshooting Hints Troubleshooting Hints The table below is still preparing data to send to run with the printer.
HP DeskJet 870C Printer - Support Information
Page 136
... and print the self-test from the HP Toolbox. 2. Verify the proper printer driver and parallel port are open and running in the background. Close any screen saver or other software that are selected. Restart your software program manual for the printer. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions...
... and print the self-test from the HP Toolbox. 2. Verify the proper printer driver and parallel port are open and running in the background. Close any screen saver or other software that are selected. Restart your software program manual for the printer. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions...
HP DeskJet 870C Printer - Support Information
Page 137
Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printout contains garbled ...
Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printout contains garbled ...
HP DeskJet 870C Printer - Support Information
Page 138
... printer driver settings may be correct for the media selected. Verify that your print cartridges are appropriate for your printer for dithering recommendations. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the Options menu of the Printer Setup menu. 2. Make sure...
... printer driver settings may be correct for the media selected. Verify that your print cartridges are appropriate for your printer for dithering recommendations. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the Options menu of the Printer Setup menu. 2. Make sure...
HP DeskJet 870C Printer - Support Information
Page 139
... maintenance. Recommended Troubleshooting Tools and Supplies Tool Purpose Tissue Print Cartridge Cleaning Operations. HP Toolbox (MS Windows Users) HP Toolbox helps you diagnose and solve common printing problems. To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet Utilities program group. To access Dr. DeskJet, double-click the Dr. DeskJet icon in the HP DeskJet Utilities program...
... maintenance. Recommended Troubleshooting Tools and Supplies Tool Purpose Tissue Print Cartridge Cleaning Operations. HP Toolbox (MS Windows Users) HP Toolbox helps you diagnose and solve common printing problems. To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet Utilities program group. To access Dr. DeskJet, double-click the Dr. DeskJet icon in the HP DeskJet Utilities program...
HP DeskJet 870C Printer - Support Information
Page 140
... "CSP100" and "CSP210" customer codes. Check for missing/incorrect print cartridge. Verify the computer is excessive for product. See "CSP200" customer code. Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts - Power-On Section See "EX" and "EZ" See "CSP200" Power-O n Sect ion Start Turn on ? Unplug the interface cable. Yes Power light No...
... "CSP100" and "CSP210" customer codes. Check for missing/incorrect print cartridge. Verify the computer is excessive for product. See "CSP200" customer code. Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts - Power-On Section See "EX" and "EZ" See "CSP200" Power-O n Sect ion Start Turn on ? Unplug the interface cable. Yes Power light No...
HP DeskJet 870C Printer - Support Information
Page 141
...-Test Section Self-Test Sect ion Run the printing s el f-tes t. See "CSP205" and "CSP215 lights flashing? No Is the printout No complete? Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - No Go to the Macintosh or PC Connect Sections of the Flowchart No Yes Still Noisy?
...-Test Section Self-Test Sect ion Run the printing s el f-tes t. See "CSP205" and "CSP215 lights flashing? No Is the printout No complete? Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - No Go to the Macintosh or PC Connect Sections of the Flowchart No Yes Still Noisy?