User Guide
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6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...59 Printing issues ...65 Copy issues ...74 Scan issues ...75 Printer hardware issues ...76 Control panel error codes ...77 HP support ...78 Appendix A Technical information ...80 HP Company notices ...81 Specifications ...82 Environmental product stewardship program ...84 Regulatory notices ...91 Index ...95 iv ENWW
6 Connect your printer ...48 Connect your printer to your computer with a USB cable (non-network connection 49 7 Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...59 Printing issues ...65 Copy issues ...74 Scan issues ...75 Printer hardware issues ...76 Control panel error codes ...77 HP support ...78 Appendix A Technical information ...80 HP Company notices ...81 Specifications ...82 Environmental product stewardship program ...84 Regulatory notices ...91 Index ...95 iv ENWW
User Guide
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Resume button: Resumes a job after a disruption (for 3 seconds. To increase the number of copies, printhead priming status, media errors, and printhead problems. Cancel button: Stops the current operation. Control panel features Overview of buttons and lights Feature 1 2 3 4 ...Description Control Panel Display : Indicates number of color copies, press the button multiple times. Resume light: Indicates the printer is in a warning or error state. To increase the number of black-and-white copies, press the button multiple times. Start Copy Black button: Starts a black-and-white ...
Resume button: Resumes a job after a disruption (for 3 seconds. To increase the number of copies, printhead priming status, media errors, and printhead problems. Cancel button: Stops the current operation. Control panel features Overview of buttons and lights Feature 1 2 3 4 ...Description Control Panel Display : Indicates number of color copies, press the button multiple times. Resume light: Indicates the printer is in a warning or error state. To increase the number of black-and-white copies, press the button multiple times. Start Copy Black button: Starts a black-and-white ...
User Guide
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Error icon: Indicates an error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. Paper Error icon: Indicates a paper-related error. Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead ENWW Control panel features 7
Error icon: Indicates an error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. Paper Error icon: Indicates a paper-related error. Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the black printhead ENWW Control panel features 7
User Guide
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... display icons status ● Power button light ● Printhead icons and Printhead Alert light ● Printhead priming and alignment icons ● Error icon, Paper Error icon, and Resume light ● Number of inactivity. If you can resolve by following the on -screen message. After 2 hours of ... Printhead icons, and the Printhead Alert light are blinking. 8 Chapter 2 Get started ENWW Printhead icons and Printhead Alert light ● The Error icon, one of Sleep mode, the printer automatically turns off . The printer is processing a job. If the printhead access door is in an...
... display icons status ● Power button light ● Printhead icons and Printhead Alert light ● Printhead priming and alignment icons ● Error icon, Paper Error icon, and Resume light ● Number of inactivity. If you can resolve by following the on -screen message. After 2 hours of ... Printhead icons, and the Printhead Alert light are blinking. 8 Chapter 2 Get started ENWW Printhead icons and Printhead Alert light ● The Error icon, one of Sleep mode, the printer automatically turns off . The printer is processing a job. If the printhead access door is in an...
User Guide
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...● The Number of copies icon changes to the printheads. If the printheads have orange plastic tapes or plugs on page 59. ● The Error icon, both Printhead icons, and the Printhead Alert light are no plug or plastic tape on the control panel display are missing. - Solution - ... for help. If the printheads have occurred. - Make sure that you must not open the printhead latch. If the error persists, contact HP Support for your printer. - CAUTION: These instructions only apply when you install pritheads during initial printer setup. At the same time all...
...● The Number of copies icon changes to the printheads. If the printheads have orange plastic tapes or plugs on page 59. ● The Error icon, both Printhead icons, and the Printhead Alert light are no plug or plastic tape on the control panel display are missing. - Solution - ... for help. If the printheads have occurred. - Make sure that you must not open the printhead latch. If the error persists, contact HP Support for your printer. - CAUTION: These instructions only apply when you install pritheads during initial printer setup. At the same time all...
User Guide
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... no paper in the background and will not block printing or copying. Alignment is on. 10 Chapter 2 Get started ENWW Error icon, Paper Error icon, and Resume light The Error icon, the Paper Error icon, and the Resume light are filled above the minimum line, and the blue printhead latch is ready for 3 seconds...
... no paper in the background and will not block printing or copying. Alignment is on. 10 Chapter 2 Get started ENWW Error icon, Paper Error icon, and Resume light The Error icon, the Paper Error icon, and the Resume light are filled above the minimum line, and the blue printhead latch is ready for 3 seconds...
User Guide
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.... ● The Number of copies icon is alternating between the letter E and the number 6. For more information. If the problem persists, contact HP. ENWW Control panel lights and display icons status 11 Move the carriage to the right, close the printhead access door, and then press the Resume... button ( ) to continue printing. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. Cause The scanner is not obstructed. Solution Turn off and turn on page 51. ● ...
.... ● The Number of copies icon is alternating between the letter E and the number 6. For more information. If the problem persists, contact HP. ENWW Control panel lights and display icons status 11 Move the carriage to the right, close the printhead access door, and then press the Resume... button ( ) to continue printing. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking. Cause The scanner is not obstructed. Solution Turn off and turn on page 51. ● ...
User Guide
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If the problem persists, contact HP. Solution Open the printhead access door completely, and then close it immediately. Wait a minute, and then plug the power cord back in an error state. This process helps remove ink buildup and maintains the best print quality throughout the life of copies icon is alternating between the...
If the problem persists, contact HP. Solution Open the printhead access door completely, and then close it immediately. Wait a minute, and then plug the power cord back in an error state. This process helps remove ink buildup and maintains the best print quality throughout the life of copies icon is alternating between the...
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7 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Printhead issues ● Printing issues ● Copy issues ● Scan issues ● Printer hardware issues ● Control panel error codes ● HP support 50 Chapter 7 Solve a problem ENWW
7 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Printhead issues ● Printing issues ● Copy issues ● Scan issues ● Printer hardware issues ● Control panel error codes ● HP support 50 Chapter 7 Solve a problem ENWW
User Guide
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... then reinserting the printhead. If the problem is at the unlocked position. 4. Make sure the ink valve is still not resolved, contact HP Support for assistance. Remove and reinsert the printhead. ENWW Printhead issues 59 For more information, see Control panel lights and display icons status...verifying the protective piece of plastic tape and plug have been primed with ink, you install printheads during initial printer setup. If an error occurs after a printhead is on page 8. Close the output tray extender, and then rotate the output tray clockwise to the printheads....
... then reinserting the printhead. If the problem is at the unlocked position. 4. Make sure the ink valve is still not resolved, contact HP Support for assistance. Remove and reinsert the printhead. ENWW Printhead issues 59 For more information, see Control panel lights and display icons status...verifying the protective piece of plastic tape and plug have been primed with ink, you install printheads during initial printer setup. If an error occurs after a printhead is on page 8. Close the output tray extender, and then rotate the output tray clockwise to the printheads....
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CAUTION: The instructions in the error message. 8. Opening the latch can cause permanent damage to open the printhead latch. Clean the printhead contacts and printer contacts. If printheads have been primed ...
CAUTION: The instructions in the error message. 8. Opening the latch can cause permanent damage to open the printhead latch. Clean the printhead contacts and printer contacts. If printheads have been primed ...
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...-free cloth to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the printhead. Check if the error message has gone away. Wipe only the contacts with the bottom pointing up and locate the electrical contacts on . 64 Chapter 7 Solve a problem ENWW The... latch on the printhead. a. Reinstall the printhead. 10. Close the printhead access door, and then close the front door. 12. If you still receive the error message, turn the printer off, and then on the printhhead.
...-free cloth to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the printhead. Check if the error message has gone away. Wipe only the contacts with the bottom pointing up and locate the electrical contacts on . 64 Chapter 7 Solve a problem ENWW The... latch on the printhead. a. Reinstall the printhead. 10. Close the printhead access door, and then close the front door. 12. If you still receive the error message, turn the printer off, and then on the printhhead.
User Guide
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... printer is only available for error messages from the printer software and resolve them by -step instructions if the printer is not paused or offline. b. Fix problems with print jobs not printing. NOTE: This utility is not paused or offline a. Use an HP online troubleshooting wizard Get step... (Windows) Make sure that the printer is turned on -screen instructions. 2. d. Disconnect the USB cable between your operating system, do ? c. The HP Print and Scan Doctor is paper in order: 1. Printing issues What do you want to do one of the following: ● Windows 10: From ...
... printer is only available for error messages from the printer software and resolve them by -step instructions if the printer is not paused or offline. b. Fix problems with print jobs not printing. NOTE: This utility is not paused or offline a. Use an HP online troubleshooting wizard Get step... (Windows) Make sure that the printer is turned on -screen instructions. 2. d. Disconnect the USB cable between your operating system, do ? c. The HP Print and Scan Doctor is paper in order: 1. Printing issues What do you want to do one of the following: ● Windows 10: From ...
User Guide
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... queue again to make sure it . To verify that the product is not paused or offline a. Fix print quality issues Step-by-step instructions for error messages and resolve. 2. ● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and...
... queue again to make sure it . To verify that the product is not paused or offline a. Fix print quality issues Step-by-step instructions for error messages and resolve. 2. ● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and...
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The letter E and the number work as error codes. To identify the error code and its corresponding solutions, see the information about the Number of copies icons in an error state. For example, if the Number of copies icon is alternating between the letter E and a number, it indicates the printer is alternating between the letter E and the number 4, it indicates that a paper jam has occurred. ENWW Control panel error codes 77 Control panel error codes If the Number of copies icon on the printer display is in Control panel lights and display icons status on page 8.
The letter E and the number work as error codes. To identify the error code and its corresponding solutions, see the information about the Number of copies icons in an error state. For example, if the Number of copies icon is alternating between the letter E and a number, it indicates the printer is alternating between the letter E and the number 4, it indicates that a paper jam has occurred. ENWW Control panel error codes 77 Control panel error codes If the Number of copies icon on the printer display is in Control panel lights and display icons status on page 8.
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...adaptation, or translation of this material is subject to change without prior written permission of HP, except as constituting an additional warranty. Nothing herein should be liable for HP products and services are either registered trademarks or trademarks of Microsoft Corporation in the express... warranty statements accompanying such products and services. The only warranties for technical or editorial errors or omissions contained herein. © Copyright 2015 HP Development Company, L.P. Microsoft and Windows are set forth in the United States and/or other countries....
...adaptation, or translation of this material is subject to change without prior written permission of HP, except as constituting an additional warranty. Nothing herein should be liable for HP products and services are either registered trademarks or trademarks of Microsoft Corporation in the express... warranty statements accompanying such products and services. The only warranties for technical or editorial errors or omissions contained herein. © Copyright 2015 HP Development Company, L.P. Microsoft and Windows are set forth in the United States and/or other countries....
Getting Started Guide
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...The number of color copies, press the button multiple times. Control Panel English Control panel display: Indicates number of copies, printhead priming state, media errors, and printhead problems. Indicates number of black-and- 5 white copies, press the button multiple times. Copying 4 will start two seconds after loading ...Color button for example, after the last button press. For more information about the icons, see the full User Guide at www.hp.com/go/support or the Electronic Help if you installed the recommended software on the control panel display. Copying will start two ...
...The number of color copies, press the button multiple times. Control Panel English Control panel display: Indicates number of copies, printhead priming state, media errors, and printhead problems. Indicates number of black-and- 5 white copies, press the button multiple times. Copying 4 will start two seconds after loading ...Color button for example, after the last button press. For more information about the icons, see the full User Guide at www.hp.com/go/support or the Electronic Help if you installed the recommended software on the control panel display. Copying will start two ...
Getting Started Guide
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...throughout the life of children. otherwise, the printer may require new printheads to continue printing. Note: For information about control panel display errors, visit www.hp.com/go /support or the Electronic Help if you have removed the tape from the printhead indicated by alternatively flashing the letter "E"...the tri-color printhead, and the right icon flashing shows an error related to the full User Guide on the front of paper. 1. Safety Data Sheets, product safety, and environmental information are available at www.hp.com/go /support or the Electronic Help if you have been...
...throughout the life of children. otherwise, the printer may require new printheads to continue printing. Note: For information about control panel display errors, visit www.hp.com/go /support or the Electronic Help if you have removed the tape from the printhead indicated by alternatively flashing the letter "E"...the tri-color printhead, and the right icon flashing shows an error related to the full User Guide on the front of paper. 1. Safety Data Sheets, product safety, and environmental information are available at www.hp.com/go /support or the Electronic Help if you have been...
Getting Started Guide
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... under the legal guarantee. Software, media, parts, or supplies not provided or supported by the HP Limited Warranty. or expired ink or printheads, HP will be interrupted or error free. 4. Any replacement product may be available from country to claim service under the HP Limited Warranty or against the seller under the legal guarantee...
... under the legal guarantee. Software, media, parts, or supplies not provided or supported by the HP Limited Warranty. or expired ink or printheads, HP will be interrupted or error free. 4. Any replacement product may be available from country to claim service under the HP Limited Warranty or against the seller under the legal guarantee...