HP Designjet Z5200ps Printer - Introductory Information
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...• Maintaining the printer • Accessories • Troubleshooting paper issues • Troubleshooting print-quality issues • Troubleshooting ink-cartridge and printhead issues • Troubleshooting general printer issues • Front-panel error messages • HP Customer Care • Printer specifications Further information is.... • Do not disassemble or repair the printer yourself. Follow these precautions at HP's support Web site (http://www.hp.com/go/z5200/knowledge_center/). Failure to ground the printer may cause fire, electric shock or other serious ...
...• Maintaining the printer • Accessories • Troubleshooting paper issues • Troubleshooting print-quality issues • Troubleshooting ink-cartridge and printhead issues • Troubleshooting general printer issues • Front-panel error messages • HP Customer Care • Printer specifications Further information is.... • Do not disassemble or repair the printer yourself. Follow these precautions at HP's support Web site (http://www.hp.com/go/z5200/knowledge_center/). Failure to ground the printer may cause fire, electric shock or other serious ...
HP Designjet Z5200ps Printer - Introductory Information
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...the cartridge. If the problem persists, contact HP Support. The printer expects jobs to be invalidated by the use your printer. If the problem persists, contact HP Support. Restart the printer. There may be a printhead problem. There ...Printhead alignment error: paper too small Replace [color] cartridge Reseat [color] cartridge Update: failed. Update your printer's firmware. Try the firmware update again. If possible, try to use of the wrong kind of warranty...If the problem still persists, contact HP Support. Try printhead troubleshooting. If the problem persists, contact...
...the cartridge. If the problem persists, contact HP Support. The printer expects jobs to be invalidated by the use your printer. If the problem persists, contact HP Support. Restart the printer. There may be a printhead problem. There ...Printhead alignment error: paper too small Replace [color] cartridge Reseat [color] cartridge Update: failed. Update your printer's firmware. Try the firmware update again. If possible, try to use of the wrong kind of warranty...If the problem still persists, contact HP Support. Try printhead troubleshooting. If the problem persists, contact...
HP Designjet Z5200ps Photo Printer - Using your printer
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Table of contents 1 Introduction ...1 Safety precautions ...2 HP Start-up Kit ...2 Your printer's documentation ...2 Using this guide ...2 Introduction ...2 Use and maintenance ...3 Troubleshooting ...3 Accessories, support and specifications 3 Glossary ...3 Index ...3 Warnings and Cautions ...3 The printer's main features ...4 The printer's main components ...4 Front view ...5 Rear view ...5 The front panel ...6 Printer software ...7 The printer's internal prints ...7 2 Installing the software ...9 Choose which connection method...
Table of contents 1 Introduction ...1 Safety precautions ...2 HP Start-up Kit ...2 Your printer's documentation ...2 Using this guide ...2 Introduction ...2 Use and maintenance ...3 Troubleshooting ...3 Accessories, support and specifications 3 Glossary ...3 Index ...3 Warnings and Cautions ...3 The printer's main features ...4 The printer's main components ...4 Front view ...5 Rear view ...5 The front panel ...6 Printer software ...7 The printer's internal prints ...7 2 Installing the software ...9 Choose which connection method...
HP Designjet Z5200ps Photo Printer - Using your printer
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...software ...122 Change the battery ...122 Printer maintenance kits ...122 11 Accessories ...123 How to order supplies and accessories 124 Order ink supplies ...124 Order paper ...125 Non-recommended paper types 130 Order accessories ...130 12 Troubleshooting paper issues ...132 The paper cannot ...the paper advance ...139 Recalibrating the paper advance procedure 140 Return to default calibration 140 13 Troubleshooting print-quality issues ...141 General advice ...142 Print quality troubleshooting wizard 142 Horizontal lines across the image (banding 143 The whole image is blurry or grainy...
...software ...122 Change the battery ...122 Printer maintenance kits ...122 11 Accessories ...123 How to order supplies and accessories 124 Order ink supplies ...124 Order paper ...125 Non-recommended paper types 130 Order accessories ...130 12 Troubleshooting paper issues ...132 The paper cannot ...the paper advance ...139 Recalibrating the paper advance procedure 140 Return to default calibration 140 13 Troubleshooting print-quality issues ...141 General advice ...142 Print quality troubleshooting wizard 142 Horizontal lines across the image (banding 143 The whole image is blurry or grainy...
HP Designjet Z5200ps Photo Printer - Using your printer
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...153 Lines are blurred ...154 The Image Diagnostics Print ...155 Corrective action ...156 If you still have a problem ...157 14 Troubleshooting ink cartridge and printhead issues 158 Cannot insert an ink cartridge ...159 Ink cartridge status messages ...159 Cannot insert a printhead ... errors during alignment 165 Printhead status messages ...165 15 Troubleshooting general printer issues 167 The printer does not print ...168 The printer seems slow ...168 Communication failures between computer and printer 169 Cannot access the HP Utility ...169 Some Color Center options are unavailable 169 ...
...153 Lines are blurred ...154 The Image Diagnostics Print ...155 Corrective action ...156 If you still have a problem ...157 14 Troubleshooting ink cartridge and printhead issues 158 Cannot insert an ink cartridge ...159 Ink cartridge status messages ...159 Cannot insert a printhead ... errors during alignment 165 Printhead status messages ...165 15 Troubleshooting general printer issues 167 The printer does not print ...168 The printer seems slow ...168 Communication failures between computer and printer 169 Cannot access the HP Utility ...169 Some Color Center options are unavailable 169 ...
HP Designjet Z5200ps Photo Printer - Using your printer
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...-quality issues on page 141 ● Troubleshooting ink cartridge and printhead issues on page 158 ● Troubleshooting general printer issues on page 167 ● Front-panel error messages on page 173 Accessories, support and specifications These chapters, Accessories on page 123, HP Customer Care on page 175 and Printer specifications on page 179, contain reference...
...-quality issues on page 141 ● Troubleshooting ink cartridge and printhead issues on page 158 ● Troubleshooting general printer issues on page 167 ● Front-panel error messages on page 173 Accessories, support and specifications These chapters, Accessories on page 123, HP Customer Care on page 175 and Printer specifications on page 179, contain reference...
HP Designjet Z5200ps Photo Printer - Using your printer
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... settings in the menu, or when given an option. 5. Menu key - Press to return to the upper level, or leave the option in the printer drivers, see Feed and cut the paper on page 106 ● Second key: View loaded paper, see View information about the status of the...key - Introduction 5. Hard power switch 6. Power cord plug in a procedure or interaction. To go down in a menu or option, or to the previous step in troubleshooting issues ● Is used to perform certain procedures, such as the ink cartridges, the printheads, the paper and the print jobs ● Displays warning and...
... settings in the menu, or when given an option. 5. Menu key - Press to return to the upper level, or leave the option in the printer drivers, see Feed and cut the paper on page 106 ● Second key: View loaded paper, see View information about the status of the...key - Introduction 5. Hard power switch 6. Power cord plug in a procedure or interaction. To go down in a menu or option, or to the previous step in troubleshooting issues ● Is used to perform certain procedures, such as the ink cartridges, the printheads, the paper and the print jobs ● Displays warning and...
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...If the power key light is blinking green, the device is provided with your printer: ● The PCL3 raster printer driver ● The PostScript printer driver ● The HP Utility, see Access the HP Utility on page 20, allows you to increase a value, for example when ...accounting information, see Retrieving printer usage information on page 102 ◦ Update the printer's firmware, see Update the firmware on page 121 ◦ Access the HP Knowledge Center ◦ Change various printer settings (in the Settings tab) ◦ Perform calibrations and troubleshooting ● The Embedded...
...If the power key light is blinking green, the device is provided with your printer: ● The PCL3 raster printer driver ● The PostScript printer driver ● The HP Utility, see Access the HP Utility on page 20, allows you to increase a value, for example when ...accounting information, see Retrieving printer usage information on page 102 ◦ Update the printer's firmware, see Update the firmware on page 121 ◦ Access the HP Knowledge Center ◦ Change various printer settings (in the Settings tab) ◦ Perform calibrations and troubleshooting ● The Embedded...
HP Designjet Z5200ps Photo Printer - Using your printer
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... be able to receive information from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. ● Any other people sharing your directly connected printer will be able to send print jobs, but to the network. Bonjour/Rendezvous connection 1. Software installation Printer sharing considerations ● The HP Utility must be installed on a computer...
... be able to receive information from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. ● Any other people sharing your directly connected printer will be able to send print jobs, but to the network. Bonjour/Rendezvous connection 1. Software installation Printer sharing considerations ● The HP Utility must be installed on a computer...
HP Designjet Z5200ps Photo Printer - Using your printer
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...HP Designjet Uninstaller, and follow the instructions on page 12. In the list of shared printers displayed by going to receive information from the CD drive. Make any other computers on your CD drive. 2. Any other users will not be run at any computer, but the PostScript... can remove the CD from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. Uninstall the printer software (Mac OS) 1. Insert the HP Start-up Kit CD into your desktop. 2. In the HP Printer Setup Assistant, click Continue. 10....
...HP Designjet Uninstaller, and follow the instructions on page 12. In the list of shared printers displayed by going to receive information from the CD drive. Make any other computers on your CD drive. 2. Any other users will not be run at any computer, but the PostScript... can remove the CD from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. Uninstall the printer software (Mac OS) 1. Insert the HP Start-up Kit CD into your desktop. 2. In the HP Printer Setup Assistant, click Continue. 10....
HP Designjet Z5200ps Photo Printer - Using your printer
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...you wish to calibrate-which contains patches of each ink that can provide an icon to launch the HP Utility to perform the calibration. NOTE: Matte black is not used in your printer prints all colors as black, its colors may be consistent but consistent colors are not accurate. ENWW...amount of each ink used on that paper type. The chart is allowed to the paper. From the measurements made by a printhead problem: see Troubleshooting ink cartridge and printhead issues on the paper type, so that column of the following free software packages from Microsoft's Web site: ● ...
...you wish to calibrate-which contains patches of each ink that can provide an icon to launch the HP Utility to perform the calibration. NOTE: Matte black is not used in your printer prints all colors as black, its colors may be consistent but consistent colors are not accurate. ENWW...amount of each ink used on that paper type. The chart is allowed to the paper. From the measurements made by a printhead problem: see Troubleshooting ink cartridge and printhead issues on the paper type, so that column of the following free software packages from Microsoft's Web site: ● ...
HP Designjet Z5200ps Photo Printer - Using your printer
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Paper issues 12 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate the paper advance 132 Chapter 12 Troubleshooting paper issues ENWW
Paper issues 12 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate the paper advance 132 Chapter 12 Troubleshooting paper issues ENWW
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... display. Once the sheet is a list of paper types. 134 Chapter 12 Troubleshooting paper issues ENWW Paper loading error messages Here is aligned, press OK on page 122). During the load process the printer detected that your driver is either too wide or too long (sheet only) ... the sheet during the loading process, unless instructed to straighten the sheet. ● Preferably avoid using hand-cut sheets; The printer checks the alignment. The printer automatically attempts to by the front-panel display, lower the blue lever. Press the Cancel key to use them, disable skew ...
... display. Once the sheet is a list of paper types. 134 Chapter 12 Troubleshooting paper issues ENWW Paper loading error messages Here is aligned, press OK on page 122). During the load process the printer detected that your driver is either too wide or too long (sheet only) ... the sheet during the loading process, unless instructed to straighten the sheet. ● Preferably avoid using hand-cut sheets; The printer checks the alignment. The printer automatically attempts to by the front-panel display, lower the blue lever. Press the Cancel key to use them, disable skew ...
HP Designjet Z5200ps Photo Printer - Using your printer
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... 37. ENWW The paper type is incompatible with high ink limits, high carriage position and starwheels up . ● Proofing Paper: A variety of papers from the printer. These papers use photo black. These papers use photo black ink, with the exception of Photo Matte Papers, relatively high ink limits and low carriage... simulate commercial printing with the exception of Baryte and Photo Matte Papers. Adding your paper type to the driver is used for your driver, see Troubleshooting print-quality issues on page 141.
... 37. ENWW The paper type is incompatible with high ink limits, high carriage position and starwheels up . ● Proofing Paper: A variety of papers from the printer. These papers use photo black. These papers use photo black ink, with the exception of Photo Matte Papers, relatively high ink limits and low carriage... simulate commercial printing with the exception of Baryte and Photo Matte Papers. Adding your paper type to the driver is used for your driver, see Troubleshooting print-quality issues on page 141.
HP Designjet Z5200ps Photo Printer - Using your printer
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Open the window. 3. Power off the printer at the front panel and also switch it off at the rear. 2. Try to move the printhead carriage out of the way. 136 Chapter 12 Troubleshooting paper issues ENWW Paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1.
Open the window. 3. Power off the printer at the front panel and also switch it off at the rear. 2. Try to move the printhead carriage out of the way. 136 Chapter 12 Troubleshooting paper issues ENWW Paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1.
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...Close transparent window. 10. The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to curl near the end of paper. Switch on page 42. 138 Chapter 12 Troubleshooting paper issues ENWW If the automatic cutter is still some... paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of a roll, which can cause output problems...
...Close transparent window. 10. The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to curl near the end of paper. Switch on page 42. 138 Chapter 12 Troubleshooting paper issues ENWW If the automatic cutter is still some... paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of a roll, which can cause output problems...
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... Accurate paper advance is important to print quality because it is convenient to cut manually with all the papers appearing in the front panel. See Troubleshooting printquality issues on and off , the Form feed and cut when the print has been completed 139 Paper issues The paper is cut when the... completed, see Turn the automatic cutter on page 141 for steps to move the print far enough out of the front of loaded paper, the printer adjusts the rate at which to advance correctly with a straight edge or scissors. If the cutter is turned on but not cutting correctly, check that...
... Accurate paper advance is important to print quality because it is convenient to cut manually with all the papers appearing in the front panel. See Troubleshooting printquality issues on and off , the Form feed and cut when the print has been completed 139 Paper issues The paper is cut when the... completed, see Turn the automatic cutter on page 141 for steps to move the print far enough out of the front of loaded paper, the printer adjusts the rate at which to advance correctly with a straight edge or scissors. If the cutter is turned on but not cutting correctly, check that...
HP Designjet Z5200ps Photo Printer - Using your printer
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...by pressing the View loaded paper key on page 140. 3. NOTE: Whenever you update the printer's firmware, the paper advance calibration values are inherited from -100% to default calibration on ... you may be one of the following. ● DEFAULT: This status appears when loading an HP paper. If you are satisfied with the next step. If you would like to the default... procedure If you are using this paper are reset to the main menu. 140 Chapter 12 Troubleshooting paper issues ENWW NOTE: The recalibration procedure takes approximately three minutes. Wait until the front panel...
...by pressing the View loaded paper key on page 140. 3. NOTE: Whenever you update the printer's firmware, the paper advance calibration values are inherited from -100% to default calibration on ... you may be one of the following. ● DEFAULT: This status appears when loading an HP paper. If you are satisfied with the next step. If you would like to the default... procedure If you are using this paper are reset to the main menu. 140 Chapter 12 Troubleshooting paper issues ENWW NOTE: The recalibration procedure takes approximately three minutes. Wait until the front panel...
HP Designjet Z5200ps Photo Printer - Using your printer
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...-quality issues Print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print ...
...-quality issues Print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print ...
HP Designjet Z5200ps Photo Printer - Using your printer
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...Server: go to the Services panel, select Device Maintenance, then select Print quality troubleshooting from your printer, use the View loaded paper key on page 43). Print quality troubleshooting wizard The Print Quality Troubleshooting Wizard can help with the following problems: ● Horizontal lines across the image ...you have been thoroughly tested to the Support tab, and select Print quality troubleshooting. ● From the HP Utility for your software is the same as the paper type loaded into the printer. Also make sure that the paper type selected in the Support group. ...
...Server: go to the Services panel, select Device Maintenance, then select Print quality troubleshooting from your printer, use the View loaded paper key on page 43). Print quality troubleshooting wizard The Print Quality Troubleshooting Wizard can help with the following problems: ● Horizontal lines across the image ...you have been thoroughly tested to the Support tab, and select Print quality troubleshooting. ● From the HP Utility for your software is the same as the paper type loaded into the printer. Also make sure that the paper type selected in the Support group. ...