Service Manual
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.... 2 HP DesignJet 5000 Series Printers Service Manual Conventions A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 5000 Printer - 42" Model (P/N C6090A/V) n HP DesignJet 5000 Printer - 60" Model (P/N C6095A/V) n HP DesignJet 5000PS Printer - 42" Model (P/N C6091A/V) n HP DesignJet...
.... 2 HP DesignJet 5000 Series Printers Service Manual Conventions A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 5000 Printer - 42" Model (P/N C6090A/V) n HP DesignJet 5000 Printer - 60" Model (P/N C6095A/V) n HP DesignJet 5000PS Printer - 42" Model (P/N C6091A/V) n HP DesignJet...
Service Manual
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... the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 Remove media" 1-16 User message "Warning: Incorrect type of tubes system" 1-17 User message "Power Supply Error...
... the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 Remove media" 1-16 User message "Warning: Incorrect type of tubes system" 1-17 User message "Power Supply Error...
Service Manual
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... Supplies? 3-2 Ink Cartridges 3-2 Printheads and Printhead Cleaners 3-2 Identifying the Components 3-3 General Information About HP Ink Supplies 3-3 Some General Precautions When Handling HP Ink Supplies 3-4 Priming the Ink System 3-5 When Should You Replace the HP Ink Supplies? 3-5 The Front Panel Display 3-6 Obtaining Ink Cartridge Information 3-7 Obtaining Printhead Information 3-8 Status Codes ... In Warranty 3-19 Replace Message "xx15 Replace" and "xx16 Replace" 3-19 Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-20 4 HP DesignJet 5000 Series Printers Service Manual
... Supplies? 3-2 Ink Cartridges 3-2 Printheads and Printhead Cleaners 3-2 Identifying the Components 3-3 General Information About HP Ink Supplies 3-3 Some General Precautions When Handling HP Ink Supplies 3-4 Priming the Ink System 3-5 When Should You Replace the HP Ink Supplies? 3-5 The Front Panel Display 3-6 Obtaining Ink Cartridge Information 3-7 Obtaining Printhead Information 3-8 Status Codes ... In Warranty 3-19 Replace Message "xx15 Replace" and "xx16 Replace" 3-19 Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-20 4 HP DesignJet 5000 Series Printers Service Manual
Service Manual
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... Carriage Height Calibration 5-18 Calibration Error Codes 5-26 HP DesignJet 5000 Series Printers Service Manual 5 Table of Contents Service Tests and Utilities 4-1 Introduction 4-2 Phone Support 4-2 Diagnostics - Service Station Calibration 5-11 3. Scan-Axis Calibration 5-7 2. Self Test 4-2 Service Tests (Diagnostics) 4-6 Entering the Service Tests Menu 4-7 Scan Axis Test 4-10 Media Axis Test 4-12 Service Utilities 4-14 Prime TUBES 4-19 Altitude Setup 4-23...
... Carriage Height Calibration 5-18 Calibration Error Codes 5-26 HP DesignJet 5000 Series Printers Service Manual 5 Table of Contents Service Tests and Utilities 4-1 Introduction 4-2 Phone Support 4-2 Diagnostics - Service Station Calibration 5-11 3. Scan-Axis Calibration 5-7 2. Self Test 4-2 Service Tests (Diagnostics) 4-6 Entering the Service Tests Menu 4-7 Scan Axis Test 4-10 Media Axis Test 4-12 Service Utilities 4-14 Prime TUBES 4-19 Altitude Setup 4-23...
Service Manual
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... and/or scratches on double-sided media 6-22 There are Smears or Scratching on the Printed Media 6-22 Long Term Color Bleeding (Glossy Papers) 6-22 6 HP DesignJet 5000 Series Printers Service Manual
... and/or scratches on double-sided media 6-22 There are Smears or Scratching on the Printed Media 6-22 Long Term Color Bleeding (Glossy Papers) 6-22 6 HP DesignJet 5000 Series Printers Service Manual
Service Manual
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... Contents Parts and Diagrams 7-1 Printer Support 7-2 Bin and Take-Up Reel 7-4 Right Hand Cover 7-6 Left Hand Cover and Rear Door 7-8 Top and Back Covers 7-10 Service Station 7-12 Vacuum Fan 7-14 Booster Fan and Media Sensor 7-16 Paper-Axis Motor 7-18 Scan-Axis Motor 7-20 ISS and APS Assembly 7-22 Ink... Hand Cover 8-10 Front Panel Assembly 8-14 Left Rear Cover 8-15 Right Rear Cover 8-16 Extension Cover (60" Model only) 8-17 Media Lever Assembly 8-18 HP DesignJet 5000 Series Printers Service Manual 7
... Contents Parts and Diagrams 7-1 Printer Support 7-2 Bin and Take-Up Reel 7-4 Right Hand Cover 7-6 Left Hand Cover and Rear Door 7-8 Top and Back Covers 7-10 Service Station 7-12 Vacuum Fan 7-14 Booster Fan and Media Sensor 7-16 Paper-Axis Motor 7-18 Scan-Axis Motor 7-20 ISS and APS Assembly 7-22 Ink... Hand Cover 8-10 Front Panel Assembly 8-14 Left Rear Cover 8-15 Right Rear Cover 8-16 Extension Cover (60" Model only) 8-17 Media Lever Assembly 8-18 HP DesignJet 5000 Series Printers Service Manual 7
Service Manual
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... Tensioner Assembly 8-42 Carriage Assembly and Belt 8-46 Scan-Axis Motor 8-53 Cutter Assembly 8-56 Ink Supply Station (ISS) 8-60 Air Pressurization System (APS) 8-63 Service Station Assembly 8-65 Drop Detector Assembly 8-68 Hard Disk Drive (HDD) 8-70 LAN Card 8-72 Memory and BootROM DIMM's 8-73 Electronics Module Cover 8-75 Main... 8-101 Media Sensor 8-102 Entry Roller 8-104 Center Guide Assembly 8-105 Drive Roller Gear 8-107 Front Platen Assembly 8-108 Center Platen Assembly 8-110 Deflectors 8-112 8 HP DesignJet 5000 Series Printers Service Manual
... Tensioner Assembly 8-42 Carriage Assembly and Belt 8-46 Scan-Axis Motor 8-53 Cutter Assembly 8-56 Ink Supply Station (ISS) 8-60 Air Pressurization System (APS) 8-63 Service Station Assembly 8-65 Drop Detector Assembly 8-68 Hard Disk Drive (HDD) 8-70 LAN Card 8-72 Memory and BootROM DIMM's 8-73 Electronics Module Cover 8-75 Main... 8-101 Media Sensor 8-102 Entry Roller 8-104 Center Guide Assembly 8-105 Drive Roller Gear 8-107 Front Platen Assembly 8-108 Center Platen Assembly 8-110 Deflectors 8-112 8 HP DesignJet 5000 Series Printers Service Manual
Service Manual
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Preventive Maintenance 9-1 Introduction 9-2 Service Preventive Maintenance 9-2 Warning/Stop Triggers 9-3 Routine Maintenance 9-5 Lens Maintenance 9-5 Carriage Interconnect Wiper 9-6 Roller Lubrification Kit 9-7 Slider Rods Lubrification Kit 9-8 Cleaning... Supply Station (ISS) 10-6 Tubes System 10-6 Printheads 10-7 Air Pressurization System (APS) 10-8 Leak Detect System (LDS) 10-8 Service Station 10-9 Print Head Cleaner (PHC) 10-9 Printer Specifications 10-10 Printable Area 10-13 Interface Specifications 10-13 Glossary Index Table of Contents HP DesignJet 5000 Series Printers Service Manual 9
Preventive Maintenance 9-1 Introduction 9-2 Service Preventive Maintenance 9-2 Warning/Stop Triggers 9-3 Routine Maintenance 9-5 Lens Maintenance 9-5 Carriage Interconnect Wiper 9-6 Roller Lubrification Kit 9-7 Slider Rods Lubrification Kit 9-8 Cleaning... Supply Station (ISS) 10-6 Tubes System 10-6 Printheads 10-7 Air Pressurization System (APS) 10-8 Leak Detect System (LDS) 10-8 Service Station 10-9 Print Head Cleaner (PHC) 10-9 Printer Specifications 10-10 Printable Area 10-13 Interface Specifications 10-13 Glossary Index Table of Contents HP DesignJet 5000 Series Printers Service Manual 9
Service Manual
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... the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel...
... the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel...
Service Manual
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...you have an error code which is not documented in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). 1-2 HP DesignJet 5000 Series Printers Service Manual When reporting the Error Code, make sure that you supply the full Error Code and the firmware version (displayed during the initialization ...process when powering ON the Printer or available in this Service Manual or you have an error which you cannot resolve, then report the error to take when troubleshooting the Printer. Troubleshooting ...
...you have an error code which is not documented in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). 1-2 HP DesignJet 5000 Series Printers Service Manual When reporting the Error Code, make sure that you supply the full Error Code and the firmware version (displayed during the initialization ...process when powering ON the Printer or available in this Service Manual or you have an error which you cannot resolve, then report the error to take when troubleshooting the Printer. Troubleshooting ...
Service Manual
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... error which is required. HP DesignJet 5000 Series Printers Service Manual 1-3 Performing the Necessary Service Calibrations Is the Printer calibrated correctly after replacing a component? Refer to the table on Page 5-2 to determine when a calibration is not documented in this Service Manual or you cannot resolve, ...then report the error to the HP Response Center or the nearest HP Support Office. Calibration error codes consist of Error Codes that are reported when ...
... error which is required. HP DesignJet 5000 Series Printers Service Manual 1-3 Performing the Necessary Service Calibrations Is the Printer calibrated correctly after replacing a component? Refer to the table on Page 5-2 to determine when a calibration is not documented in this Service Manual or you cannot resolve, ...then report the error to the HP Response Center or the nearest HP Support Office. Calibration error codes consist of Error Codes that are reported when ...
Service Manual
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... driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality. 1-4 HP DesignJet 5000 Series Printers Service Manual Ink Supplies error codes consist of seven alphanumeric characters [XXXXXXX]. Self Diagnostic Errors Chapter 4 - Self Diagnostic error codes...and recommended corrective actions are reported for Ink Supplies i.e. Service Tests and Utilities - When reporting the error, have an error which is advisable to the HP Response Center or the nearest HP Support Office. This will help you have the following ...
... driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality. 1-4 HP DesignJet 5000 Series Printers Service Manual Ink Supplies error codes consist of seven alphanumeric characters [XXXXXXX]. Self Diagnostic Errors Chapter 4 - Self Diagnostic error codes...and recommended corrective actions are reported for Ink Supplies i.e. Service Tests and Utilities - When reporting the error, have an error which is advisable to the HP Response Center or the nearest HP Support Office. This will help you have the following ...
Service Manual
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... connected to the Power Socket. 2. Check that the Power Switch on the Main PCA. Check that the Front-Panel Cable is in the ON position. 3. HP DesignJet 5000 Series Printers Service Manual 1-5 Troubleshooting The Printer does not Power ON 1.
... connected to the Power Socket. 2. Check that the Power Switch on the Main PCA. Check that the Front-Panel Cable is in the ON position. 3. HP DesignJet 5000 Series Printers Service Manual 1-5 Troubleshooting The Printer does not Power ON 1.
Service Manual
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... the Printer from the rear of head crashes). For more information, refer to Page 1-10, Problems with Vacuum . 1-6 HP DesignJet 5000 Series Printers Service Manual Did the media jam occur when loading media? Is the customer using HP Coated Media when problem occurred, please also refer to Page 1-11. Check that it is specially formulated to...
... the Printer from the rear of head crashes). For more information, refer to Page 1-10, Problems with Vacuum . 1-6 HP DesignJet 5000 Series Printers Service Manual Did the media jam occur when loading media? Is the customer using HP Coated Media when problem occurred, please also refer to Page 1-11. Check that it is specially formulated to...
Service Manual
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... as follows. Remove the Printhead Cleaners or the pieces of the connector are : Printhead Cleaners incorrectly positioned, damaged or, even, pieces of Printhead Cleaners. HP DesignJet 5000 Series Printers Service Manual 1-7 WARNING Troubleshooting Troubleshooting Shutdowns - Check also that the Service Station cable (which is the grey flat cable with the grey connector) is plugged into the...
... as follows. Remove the Printhead Cleaners or the pieces of the connector are : Printhead Cleaners incorrectly positioned, damaged or, even, pieces of Printhead Cleaners. HP DesignJet 5000 Series Printers Service Manual 1-7 WARNING Troubleshooting Troubleshooting Shutdowns - Check also that the Service Station cable (which is the grey flat cable with the grey connector) is plugged into the...
Service Manual
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... to move the paper is too high, so before burning the motor or the Main PCA, this warning appears. Axis Motor ⇒ Page 8-55. 1-8 HP DesignJet 5000 Series Printers Service Manual Also, after replacing the Paper-Axis Motor, perform the Media-Axis Test (⇒ Page 4-12) and check that it happens after a paper jam. It...
... to move the paper is too high, so before burning the motor or the Main PCA, this warning appears. Axis Motor ⇒ Page 8-55. 1-8 HP DesignJet 5000 Series Printers Service Manual Also, after replacing the Paper-Axis Motor, perform the Media-Axis Test (⇒ Page 4-12) and check that it happens after a paper jam. It...
Service Manual
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... appear on the Encoder Strip, the Carriage cover touching the tube guides, etc. This is always caused by high friction in the Carriage Assembly. HP DesignJet 5000 Series Printers Service Manual 1-9 n Switch OFF the Printer and move the Carriage from side to side to a temporal disconnection between the Printhead and the flex circuit in the...
... appear on the Encoder Strip, the Carriage cover touching the tube guides, etc. This is always caused by high friction in the Carriage Assembly. HP DesignJet 5000 Series Printers Service Manual 1-9 n Switch OFF the Printer and move the Carriage from side to side to a temporal disconnection between the Printhead and the flex circuit in the...
Service Manual
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n Replace the Vacuum Fan ⇒ Page 8-98. If the Vacuum held in the Service Utilities, set the altitude to "1.3.2 2000 m or more" (see Altitude Setup 4-23). 1-10 HP DesignJet 5000 Series Printers Service Manual n Cut Sheet loading problems (high probability). n Check that the holes in place, but couldn't correctly...a problem with Vacuum, try the following: 1. With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be held the sheet in the Center Platen are installed correctly. n Clean the Overdrive using the Platen ...
n Replace the Vacuum Fan ⇒ Page 8-98. If the Vacuum held in the Service Utilities, set the altitude to "1.3.2 2000 m or more" (see Altitude Setup 4-23). 1-10 HP DesignJet 5000 Series Printers Service Manual n Cut Sheet loading problems (high probability). n Check that the holes in place, but couldn't correctly...a problem with Vacuum, try the following: 1. With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be held the sheet in the Center Platen are installed correctly. n Clean the Overdrive using the Platen ...
Service Manual
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...same color emulation settings in your Postscript Driver as the one image printed on the HP DesignJet 5000 Series and the rest of the DesignJet platforms are due to the different chemistry of the 5000 series inks compared with the rest of the inks for High Density prints. This ...printing PostScript images, send them a PPD file containing the extended margins. If the Printer places too much ink on HP Coated Media. To solve the problem, try the following : n Never use HP Heavy Weight Coated or Heavy Weight Coated (Economy) Media. HP DesignJet 5000 Series Printers Service Manual 1-11
...same color emulation settings in your Postscript Driver as the one image printed on the HP DesignJet 5000 Series and the rest of the DesignJet platforms are due to the different chemistry of the 5000 series inks compared with the rest of the inks for High Density prints. This ...printing PostScript images, send them a PPD file containing the extended margins. If the Printer places too much ink on HP Coated Media. To solve the problem, try the following : n Never use HP Heavy Weight Coated or Heavy Weight Coated (Economy) Media. HP DesignJet 5000 Series Printers Service Manual 1-11
Service Manual
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... Panel, then advise the customer to appear. n If the Ink Cartridge was done in. Banding with the dried ink on the Front Panel. 1-12 HP DesignJet 5000 Series Printers Service Manual Banding may occur because the advance of the Drive Roller does not correspond to stop. This is because the wet ink interacts with unsupported...
... Panel, then advise the customer to appear. n If the Ink Cartridge was done in. Banding with the dried ink on the Front Panel. 1-12 HP DesignJet 5000 Series Printers Service Manual Banding may occur because the advance of the Drive Roller does not correspond to stop. This is because the wet ink interacts with unsupported...